Alcatel-Lucent Premium DeskPhone 8039s Bedienungsanleitung

OXO Connect

8039s Premium DeskPhone

8029s Premium DeskPhone

8019s DeskPhone

User Manual

8AL90353USABed01-1848

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Introduction

Thank you for choosing an 'Alcatel-Lucent phone'.

8039s Premium DeskPhone

8029s Premium DeskPhone

8019s DeskPhone

This model offers enhanced ergonomic features for more effective communication.

This document describes the services offered by Alcatel-Lucent digital sets connected to an OXO

Connect system:

•8039s Premium DeskPhone (8039s).

•8029s Premium DeskPhone (8029s).

•8019s DeskPhone (8019s).

The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the

corresponding feature is not configured on your telephone system. Depending on the size of the display,

some labels may be truncated. All labels are displayed in color and are italicized.

This icon describes a succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

Some features depend on the type of the set.

8039s

8029s

8019s

Digital Phone

Monochrome screen

Premium Add-on 10 keys modules

Premium Smart display 14 keys module

Premium add-on 40-key modules

Audio services (hands-free, handset and headset)

The labels and icons presented in this document are not contractually binding and may be modified without

prior warning.

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Getting to know your telephone 6

1.1 8039s Premium DeskPhone 6

1.2 8029s Premium DeskPhone 8

1.3 8019s DeskPhone 10

1.4 Welcome screens 12

1.5 Status icons/ Call icons 12

1.6 Permanent features keys 13

1.7 Keyboard 14

1.8 Description of the connectors 16

1.9 Add-on module 17

1.10 Install a comfort wired handset 20

Using your telephone 21

2.1 Identify the terminal you are on 21

2.2 Messaging portal 21

2.3 Consulting the call log 22

2.4 Making a call 24

2.5 Receiving a call 24

2.6 Switching between audio modes 25

2.7 Activating the loudspeaker during a conversation (handset lifted) 26

2.8 Making calls by name (company directory) 26

2.9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 27

2.10 Filtering calls using the voice mailbox 28

2.11 Redialing 28

2.12 Requesting automatic callback if internal number is busy 28

2.13 Cancelling an automatic callback 29

2.14 Receiving interphony calls 29

2.15 Sending DTMF signals 29

2.16 Mute, so that your contact cannot hear you 29

2.17 Forwarding calls to your voice message service 30

2.18 Consulting your voice mailbox 30

2.19 Sending an instant message to a contact 30

2.20 Consulting instant messages 32

2.21 Answering with an instant message 33

2.22 Lock / unlock your telephone 34

During a conversation 35

3.1 Making a second call during a conversation 35

3.2 Answering a second call during a conversation 35

3.3 Switching between calls (Broker call) 36

3.4 Transferring a call 36

3.5 Transfer a call to a voice mail 36

3.6 Three-way conference with internal and/or external contacts (conference) 37

3.7 Placing a call on hold (hold) 37

3.8 Placing an outside call on hold (parking) 37

3.9 Intrusion into an internal conversation (barge-in) 38

3.10 Save a number into your personal directory 38

'Meet me' conference 39

4.1 Initiate a 'Meet me' conference 39

4.2 Join a 'Meet me' conference 39

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Sharing 40

5.1 Receiving supervised call ringing 40

5.2 Answering the general bell 40

5.3 Manager/Assistant filtering 40

5.4 Call pick-up 40

5.5 Answering briefly in place of the operator 41

5.6 Hunting groups 41

5.7 Calling an internal contact on his/her pager 41

5.8 Answering a call on your pager 41

5.9 Calling a contact on his/her loudspeaker 42

5.10 Send a voice message copy 42

5.11 Sending a recorded message to a number or a distribution list 42

5.12 Broadcasting a message on the loudspeakers of a station group 43

Keep in touch 44

6.1 Selecting calls to be forwarded 44

6.2 Forwarding calls to another number (immediate forward) 44

6.3 Personal assistant: reaching you with one number only 44

6.4 Activate/disable the personal assistant 44

6.5 Forwarding your calls from the receiving terminal ('Follow me') 45

6.6 Diverting all group calls 45

6.7 Cancelling all forwards 45

6.8 Cancelling a specific forward 45

6.9 Forwarding calls when your line is busy (forward if busy) 45

6.10 Do not disturb 46

6.11 Leaving a text message for internal callers 46

6.12 Consulting text messages 47

6.13 Message notification 47

6.14 Forwarding calls to your pager 47

Programming your telephone 48

7.1 Initializing your voice mailbox 48

7.2 Customizing your voice greeting 48

7.3 Modifying your personal code 48

7.4 Adjusting the audio functions 49

7.5 Adjusting the contrast of the display 50

7.6 Selecting the welcome page 50

7.7 Selecting language 50

7.8 Programming direct call keys (Perso page, Add-on module) 50

7.9 Modifying direct call keys 51

7.10 Deleting direct call keys 51

7.11 Programming an appointment reminder 51

7.12 Install a jack accessory (headset, hands-free, loudspeaker) 52

7.13 Activating/Deactivating 'Forced headset' mode 52

7.14 Contacting your administrator (Technical support) 53

ACD: Agent set/ Supervisor station 54

8.1 Agent set 54

8.2 Open an agent session (login) –Agent set 54

8.3 ACD application welcome screen –Agent set 54

8.4 The four operating statuses of the agent set 55

8.5 Changing the operating status of the set –Agent set 55

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8.6 Modifying your personal code –Agent set 55

8.7 Integrating another group/leaving a group –Agent set 55

8.8 Close the agent session (logout) –Agent set 55

8.9 Supervisor station 55

8.10 Supervising group mailboxes –Supervisor station 56

Accessories 57

9.1 List of accessories 57

9.2 8115/8125 Audioffice 58

9.3 External ringing interface module (MWS 3GV28050AA) 63

9.4 Wall mounting kit 65

9.5 Connect a 3 pole jack headset 67

9.6 Alcatel-Lucent Enterprise Application Partner Program 68

Technical specifications 69

Ordering information 71

Guarantee and clauses 72

12.1 Safety Instructions 72

12.2 Regulatory Statements 73

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Getting to know your telephone

1.1 8039s Premium DeskPhone

This phone is part of digital phone range. With its color display associated to 10 dedicated functions keys,

and an intuitive navigation key, the 8039s Premium DeskPhone provides a rich digital communications

experience and a great conversations comfort with an outstanding audio quality either in hands free or using

the comfort handset.

1.1.1 Phone description

LED

Flashing blue: incoming call / Appointment alarm.

Monochrome backlit screen.

10 dedicated functions keys.

Navigation.

Permanent feature keys: quick access to the phone's

main features.

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Loudspeaker.

1.1.2 Main screen and navigation keys

Top bar (date, time, status icons)

Display the page by selecting the

corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

OK key: Use this key to validate your choices and options while programming or

configuring.

Left-right navigator: In idle state, use this key to move from one page to another. In

conversation, use this key to move between tabs of current calls (call in progress, calls on

hold, incoming call). In the text edition, use this key to navigate into the text box.

Up-down navigator: Used to scroll through the content of a page.

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Back/Exit key: Use this key to go back to the previous step. Use this key to go back to

the homepage (long press).

Manage your call forwarding by pressing the key associated with the forward icon.

•Stationary white icon: No forwarding activated.

•Rotating arrow: Forwarding activated.

1.1.3 Call management screen

Tabs: Incoming call icon, Call

in progress, Call on hold, …

Softkeys: actions available

depending on the call status

(when presentation screen is

not displayed)

Notification (popup) of

incoming call

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,

arrival of new call). When a call is in progress, use the left-right navigator to look at calls on hold or

incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to

move up or down a page. These functions (transfer, conference, etc.) are directly related to the status

of the call consulted. For example, the transfer function will not be available between a call in progress

or on hold and an incoming call.

Used to switch from the conversation screen to the welcome screen

Press the key in front of the label to select the corresponding feature.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or

waiting calls are displayed on the different line keys. It is then possible to converse with the contact

of your choice by pressing the key associated to the contact.

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1.2 8029s Premium DeskPhone

This phone is part of digital phone range. In addition to a clear monochrome display associated to 6

dedicated function keys and an intuitive navigation key, the 8029s Premium DeskPhone provides 4

programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It

offers a rich digital communications experience and a great conversations comfort with an outstanding

audio quality either in hands free or using the comfort handset.

1.2.1 Phone description

LED

Flashing blue: incoming call / Appointment alarm.

Monochrome backlit screen.

6 dedicated functions keys.

4 programmable keys with Led and paper label.

Navigation.

Permanent feature keys: quick access to the phone's

main features.

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Loudspeaker.

1.2.2 Main screen and navigation keys

Top bar (date, time, status icons)

Display the page by selecting the

corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

OK key: Use this key to validate your choices and options while programming or configuring.

Left-right navigator: In idle state, use this key to move from one page to another. In

conversation, use this key to move between tabs of current calls (call in progress, calls on

hold, incoming call). In the text edition, use this key to navigate into the text box.

Up-down navigator: Used to scroll through the content of a page.

Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the

homepage (long press).

Manage your call forwarding by pressing the key associated with the forward icon.

•Stationary white icon: No forwarding activated.

•Rotating arrow: Forwarding activated.

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1.2.3 Call management screen

Tabs: Incoming call, Call in

progress, Call on hold, …

Softkeys: actions available

depending on the call status

(when presentation screen is

not displayed)

Notification (popup) of

incoming call

Each tab corresponds to a call, the status of which is symbolized by its icon (in

progress, call on hold, arrival of new call). When a call is in progress, use the left-

right navigator to look at calls on hold or incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up

and Down arrows to move up or down a page. These functions (transfer,

conference, etc.) are directly related to the status of the call consulted. For

example, the transfer function will not be available between a call in progress or on

hold and an incoming call.

Used to switch from the conversation screen to the welcome screen.

Press the key in front of the label to select the corresponding feature.

1.2.4 Changing or updating the paper label

Removing the paper label

•Lift the protective cover at the notch (1).

•Remove the paper label in the same way (2).

•Update or replace the paper label.

Inserting the phone label

•Position the phone label, left side first, making sure it is placed correctly

behind the notches (a,b,c,d).

•Put the protective cover back in the same way.

The application 'LabelSet' is available to help you to print the paper labels. Please contact your business

partner for more information.

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1.3 8019s DeskPhone

This phone is part of digital phone range. In addition to a clear monochrome display associated to 6

dedicated function keys and an intuitive navigation key, the 8019s DeskPhone provides 4 programmable

keys as a smart add-on module, for a quick access to your favorite contacts or features. It offers a rich

digital communications experience and a great conversations comfort with an outstanding audio quality

either in hands free or using the comfort handset

1.3.1 Phone description

LED

Flashing blue: incoming call / Appointment alarm.

Monochrome screen.

6 dedicated functions keys.

3 preprogrammed keys with Led and paper icon: Alpha-

numeric key, “Hold” key, “Transfer” key.

4 programmable keys with Led and paper label.

Navigation.

Permanent feature keys: quick access to the phone's

main features.

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Stable foot

Loudspeaker.

Your phone has 4 programmable keys with led and paper label. These keys are used to program a direct

call. You can use the paper to describe the key.

1.3.2 Main screen and navigation keys

Top bar (date, time, status icons)

Display the page by selecting the

corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

OK key: Use this key to validate your choices and options while programming or

configuring. Left-right navigator: In idle state, use this key to move from one page to

another. In conversation, use this key to move between tabs of current calls (call in

progress, calls on hold, incoming call). In the text edition, use this key to navigate into the

text box.

Up-down navigator: Used to scroll through the content of a page.

Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the

homepage (long press). Use this key to delete one number or character at a time.

Manage your call forwarding by pressing the key associated with the forward icon.

•Stationary white icon: No forwarding activated.

•Rotating arrow: Forwarding activated.

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