Alliance Laundry Systems AWNA11SP111TW01 Programmierhandbuch

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Troubleshooting

Part No. 201520R6

November 2016

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201520R6 1

Table of

Contents

Section 1 – Safety Information ...............................................................3

Section 2 – Introduction..........................................................................5

Model Identification..............................................................................5

How Your Washer Works .....................................................................6

Customer Service...................................................................................8

Nameplate Location...............................................................................8

Section 3 – Troubleshooting....................................................................9

1. Low Water Level on High Fill Setting..........................................9

2. Clicking Noise During Operation on NEWLY Installed Units....9

3. Motor Hums................................................................................10

4. No Hot Water..............................................................................11

5. No Cold Water............................................................................12

6. No Warm Water..........................................................................13

7. Slow Hot Fill or Warm Fill is Too Cold.....................................14

8. Water Fill Does Not Stop At Proper Level.................................15

9. Washer Fills, Motor Hums..........................................................16

10. Timer Does Not Advance ...........................................................17

11. Motor Does Not Run...................................................................18

12. No Agitation................................................................................19

13. Constant Agitation ......................................................................20

14. Washer Overheats, Cycles On Motor Thermal Protector,

Switch Actuator Kicks In And Out.............................................21

15. Slow Spin Or No Spin.................................................................22

16. Constant Spin..............................................................................23

17. Washer Stops In Cycle; Quits After A Couple Loads;

Is Intermittent..............................................................................24

18. Washer Is Locked Up Or Binding...............................................25

19. Outer Tub Does Not Empty........................................................26

20. Excessive Vibration ....................................................................27

21. Water Leaking From Outer Tub..................................................28

Section 4 – Control Troubleshooting

Model AWNA11SP111TW01 ...............................................................29

22. Error Mode..................................................................................29

23. Washer Will Not Fill (Pressure Switch Diagnostic)...................30

24. Washer Will Not Fill (Mixing Valve Diagnostic) ......................32

25. Washer Over Fills (Pressure Switch Open) ................................34

26. No Agitation – Low and High Speed..........................................36

27. Washer Will Not Spin – Low Speed...........................................38

28. Washer Will Not Spin – High Speed..........................................40

Section 5 – Adjustments........................................................................42

29. Leveling Legs..............................................................................42

30. Belt (Agitate And Spin) ..............................................................42

2201520R6

Section 6 – Test Procedures..................................................................43

31. Motor Test Procedure..................................................................43

32. Mixing Valve Solenoid Test Procedure......................................44

33. Temperature Switch Test Procedure...........................................44

Section 7 – Cycle Sequence Charts.......................................................45

Section 8 – Internal Wiring of Washer Motor Switch........................55

201520R6 3

Section 1

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”

“WARNING” and “DANGER”) followed by specific instructions. These precautions are intended for the personal

safety of the operator, user, servicer, and those maintaining the machine.

DANGER

Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.

WARNING

Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION

Cautionindicatesa hazardous situation that, if notavoided,may cause minor or moderate personal injury or property

damage.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will

occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is

important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

• Failure to install, maintain and/or operate this product according to the manufacturer’s

instructions may result in conditions which can produce serious injury, death and/or

property damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically

recommended or published in this Service Manual and unless you understand and have the

skills to carry out the servicing.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the product is properly grounded and to reduce the risk of fire,

electric shock, serious injury or death. W006R2

WARNING

Safety Information

4201520R6

NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to

cover all possible conditions and situations that may occur. Common sense, caution and care must be

exercised when installing, maintaining or operating the washer.

Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do

not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper

service. Review all service information before beginning repairs.

Warranty service must be performed by an authorized technician, using authorized factory parts. If service is

required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized

technician and using authorized factory parts.

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer before servicing.

• Never start the washer with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the washer is properly grounded. W003

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to

improper assembly or adjustments subjecting you, or the inexperienced person making such

repairs, to the risk of serious injury, electrical shock, or death. W007

WARNING

If you or an unqualified person perform service on your product, you must assume the

responsibility for any personal injury or property damage which may result. The manufacturer

will not be responsible for any injury or property damage arising from improper service and/or

service procedures. W008

WARNING

201520R6 5

Section 2

Introduction

Model Identification

Information in this manual is applicable to these washer models.

AWNA11SP111TW01

AWN311SP111TW01

AWN402PP111TW01

AWN412SP111TW01

AWN432SP111TW01

AWN432SP113CW04

AWN432SP113TW01

AWN432SP113TW04

AWN542SP111TW01

AWN542SP111TWAH

AWS01NW

AWS17NW

AWS44NW

AWS45NW

AWS48NW

AWS51NW

AWS52NW

AWS53NW

AWS75NW

AWS76NW

Introduction

6201520R6

How Your Washer Works

TLW306S

Temperature

Switch

Pressure

Switch

Timer

Agitator

Outer

Tub

Mixing

Valve

Washtub

Transmission

Motor

Pump

Introduction

201520R6 7

The cycle begins with a wash fill. The water

temperature is determined by the temperature selector.

While water fills the washtub, a column of air is

trapped in a pressure bulb and hose. The air pressure

continues to increase as the washtub fills with water

until it is great enough to activate the pressure switch.

The pressure switch then causes the wash fill to stop

andwash agitation to begin.However,the loading door

must be closed for the washer to agitate or spin.

The washer uses a reversing type motor, a special drive

belt and an idler assembly. The idler assembly applies

tension to the outside of the drive belt.

During agitation, the motor runs in the

counterclockwise direction. The spring tension on the

idler pulley applies the tension required to reduce the

slack on the drive belt and maintain maximum belt to

motor pulley contact. This eliminates belt slippage and

ensures an efficient wash action, even with extra large

loads.

The belt drives the transmission drive pulley in the

counterclockwise direction. The pulley drives the helix

which is splined to the input shaft of the transmission.

This causes the input shaft to turn inside of a roller

clutch which is pressed into the transmission cover.

This roller clutch acts as a bearing in the

counterclockwise direction allowing the transmission

gears to operate. The transmission’s rack and pinion

gear design produces a 210 degree agitation stroke at

the output shaft of the transmission which drives the

agitator.Thebrake assembly remains locked during the

agitation mode since no pressure is applied to it by the

transmission drive pulley.

After the wash agitation is completed, the timer

advances into the first spin. During spin, the motor

reverses turning in the clockwise direction to spin the

water out of the washtub. The combination of water,

washtub and loadweightcause the drive belt tension on

the idler side of the belt to overtake the idler spring

pressure allowing the belt to become slack on the

opposite side. This reduces the belt to pulley contact

and allows slipping between the belt and pulley.

As water is removed by the pump and the momentum

of the washtub increases, the idler spring tension

gradually overcomes the belt tension removing the belt

slack. This eventually increases the belt to pulley

contact until maximum spin speed is achieved.

The drive pulley turns clockwise riding upthe ramps of

the helix, exerting pressure on the brake and forcing it

to release from brake pads. The helix drives the input

shaftofthetransmission,andwhentheinputshaftturns

in the clockwise direction the roller clutch locks onto

the shaft causing the entire transmission assembly to

turn. None of the gears in the transmission are

operatingat this time.Thehubofthe washtub is splined

to the transmission tube and rotates with the

transmission assembly. The centrifugal force created

by the spinning washtub causes water to be extracted

from the clothes.

Water is introduced during the first spin to “SPRAY”

the garments and remove suds from them. The initial

spin is followed by rinse agitation to rinse away any

detergent residue. The washer fills and then agitates

like the wash portion of the cycle. Following rinse

agitation, a final spin extracts the rinse water from the

clothes preparing them for the dryer.

Introduction

8201520R6

Customer Service

If literature or replacement parts are required, contact

the source from whom the machine was purchased or

contact Alliance Laundry Systems at (920) 748-3950

for the name and address of thenearestauthorizedparts

distributor.

For technical assistance, call (920) 748-3121.

Nameplate Location

When calling or writing about your product, be sure to

mention model and serial numbers. Model and serial

numbers are located on nameplate(s) as shown.

W429SE1B

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