AT&T Partner II Betriebsanleitung

AT&T

PARTNER

Centrex

Communications System

Release 1

Installation and Use

Printed in U.S.A.

AT&T 518-455-330

Issue 1

November 1991

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the

time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Interference Notice

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case

the user will have to correct the interference at his or her own expense. For additional FCC

interference, registration, and repair information, see Appendix E of this book.

Trademarks

MLS-34D, MLS-12D, MLS-12, MLS-6, MLC-6, and SYSTIMAX are trademarks of AT&T.

PARTNER, Magic on Hold, MERLIN, and PagePac6 are registered trademarks of AT&T.

ESSX is a registered trademark of Bell South Corporation.

CENTRON is a registered trademark of U S West, Inc.

Plexar is a registered trademark of Southwestern Bell Telephone.

Warranty

AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of

Liability” in Appendix C.

Ordering Information

The order number for this book is 518-455-330. To order copies of this book, call 1 800 432-6600 in

the U.S. and 1 800 255-1242 in Canada. For more information on how to order this and other system

reference materials, see “Reference Materials” in “About This Guide.” For information on ordering

replacement parts, accessories, and other compatible equipment, refer to “Product Ordering

Information” in Appendix C.

Support Telephone Numbers

In the U.S., AT&T provides a toll-free customer helpline 24 hours a day. Call the AT&T Helpline at

1 800 628-2888 if you need assistance when installing, programming, or using your premises

equipment.

For assistance in Canada, contact your local AT&T authorized dealer.

Contents

About This Guide

Overview

1-i

■Terminology

1-1

■Using Premises Equipment to Complement

Centrex Services

1-3

■Primary and Secondary Lines

1-5

Features and Capabilities

1-6

■Premises Equipment

1-7

■

Installing the Equipment

2-i

■Important Safety Instructions 2-ii

Terminology

2-1

■

■Installation Guidelines

2-3

■Example Configuration

2-6

■Installation Procedures

2-8

Equipment Upgrades 2-14

■

Using the Equipment with Centrex Services

3-i

Overview

3-1

■

■Terminology

3-2

■Centrex Line Assignments and Ringing

3-3

■Centrex Services

3-5

One-Touch Access to Centrex Services

3-6

■

Decisions for Customizing Your System

■Overview

Terminology

■Call Coverage Options■One-Touch Access to Equipment Features

■Optional Features for Premises Equipment

■Auxiliary Equipment

■Identifying the Equipment Features You Need

■

4-i

4-1

4-2

4-3

4-10

4-13

4-22

4-24

Contents

Programming Reference

■Alphabetical List of System and Telephone

Programming Procedures

Overview

■

■Terminology

■System Programming Procedures

■Telephone Programming Procedures

■Changing Settings after Installation

■System Programming Reference

■System Speed Dial Programming Reference

■Telephone Programming Reference

5-i

5-ii

5-1

5-2

5-3

5-4

5-7

5-10

5-14

5-15

Using Telephones

Overview

■

Terminology

■MLS- and MLC-Model Telephones

■

Standard Telephones

■Combination Extensions

■

Equipment Features

Using Your Telephone

■

6-i

6-1

6-2

6-7

6-9

6-10

6-12

Using Auxiliary Equipment

7-i

■

Terminology

7-1

■

Fax Machines

7-1

■Answering Machines 7-5

■

Modems

7-6

■Credit Card Scanners 7-7

Call Reporting Devices (SMDR)

7-7

■

User Forms

A-1

■Form A: Speed Dial Numbers

A-2

Form B: Centrex Extension Numbers

A-3

■

Using Intercom Features

B-1

■Using the Intercom on MLS- and MLC-Model

Telephones

B-1

Using Intercom Calling Features

B-3

■

Contents

Maintenance and Customer Support

C-1

■Maintenance

C-1

■In Case of Difficulty

C-2

Repair Information

■

C-9

■AT&T Limited Warranty and Limitation of Liability

C-9

■Product Ordering Information

C-11

Specifications

D-1

FCC Information

E-1

■

Federal Communications Commission (FCC)

Interference Information

E-1

Feedback Form

Glossary

GL-1

Index

IN-1

Programming Quick Reference

Inside back cover

Contents

iii

About This Guide

Purpose

The system described in this guide consists of premises equipment and Centrex

services. Although the terms “premises equipment,” “Centrex services,” and

“system” have broader meanings elsewhere, this guide uses those terms to

refer specifically to the following definitions:

Premises equipment

refers to the AT&T equipment controller and MLS-

■

and MLC-model telephones that you purchased as part of your Partner®

II Centrex Communications System, plus all other telecommunications

devices connected to your equipment controller. This equipment is

installed at your place of business.

■

Centrex services

include the Centrex lines that are connected to the

equipment controller and the features available on those Centrex lines.

These services (which may be offered in your area under a different name

such as ESSX,® CENTRON,® or Plexar®) must be arranged for

separately with your local telephone company.

■

System

refers to the combination of premises equipment and Centrex

services described above.

The main purpose of this guide is to provide instructions for installing,

programming, and using your premises equipment. Because the selection of

services available from the local phone companies continually expands and

changes—to keep pace with the needs of businesses and with technological

advances in the world of communications—this guide does not provide detailed

information about Centrex services. For specific information about your Centrex

services, see the Centrex documentation provided by your local telephone

company.

About This Guide

Terminology

The following terms are used throughout this guide, and are important for

understanding how your system works. In addition, each chapter in this guide

begins with a “Terminology” section that defines key terms used in the chapter.

All terms are also defined in the Glossary.

Centrex

Centrex system

Equipment

controller

Equipment

feature

MLS- and

MLC-model

telephones

Premises

equipment

Standard

phone

System

Telephone services that your local telephone company

provides from a Central Office (CO) located outside your

business premises, including Centrex lines connected to the

equipment controller and the features available on those

Centrex lines. (Your telephone company may call Centrex by

another name.)

The total block of Centrex lines you subscribe to—all or some

of which may be connected to the equipment controller for

your system—together with the Centrex services associated

with those lines. See also Premises equipment and System.

The AT&T product that you purchased as part of your

system. This product consists of a group of modules that

connect Centrex lines coming into your building to the

extensions in your system. The equipment controller also

provides equipment features.

A feature provided by your equipment controller (as opposed

to a service provided by Centrex).

The AT&T telephones that you purchased as part of your

system. These telephones are specifically designed for use

with the equipment controller. Models include the MLS-34D™

telephone, MLS-12D™ telephone, MLS-12™ telephone,

MLS-6™ telephone, and MLC-6™ telephone.

The AT&T equipment controller and the MLS- and

MLC-model telephones that you purchased as part of your

system, plus all other telecommunication devices that are

connected to your equipment controller. For purposes of this

guide, premises equipment does not include any equipment

that connects directly to Centrex lines without going through

the equipment controller. See also System and Centrex

system.

An industry-standard touch-tone or rotary phone such as you

might have in your home. Some standard phones include

special feature buttons for frequently-used calling functions.

Your premises equipment, in combination with the Centrex

lines that are connected to your equipment controller and the

Centrex services that are available on those lines. See also

Centrex system and Premises equipment.

About This Guide

How to Use This Guide

This guide provides instructions and advice on the following topics:

■

Installation.

If you are installing the system for the first time, read

Chapters 1 and 2 and Appendix D, which provide an overview of the

system, instructions for equipment installation, and equipment

specifications.

If your company already has modular jacks for all outside lines and

extensions, you may be able to use the existing wiring to install the

equipment controller and connect telephones yourself (see Chapter 2).

If you prefer to have an AT&T service technician install and customize

your premises equipment, call 1 800 247-7000 (in the U.S. only) or

your AT&T authorized dealer.

Your system can include a wide variety of auxiliary equipment,

including fax machines, modems, answering machines, credit card

scanners, and call reporting (SMDR) devices. See Chapter 7 for

advice on setting up these industry-standard devices to work

effectively with your system.

Setup Decisions.

If you are a new user, read Chapters 1, 3, 4, and 6, to

familiarize yourself with the features provided by your equipment

controller, to learn how to program the equipment controller and

individual phones, and to learn how to handle calls.

Chapter 3 explains how your equipment controller complements

Centrex services, providing a variety of features that support Centrex

capabilities and making it easy for you to access Centrex features.

Chapter 4 helps you make decisions about customizing the premises

equipment, to use additional features and capabilities provided by

your equipment. Chapter 6 provides call-handling instructions for

standard phones and for MLS- or MLC-model phones.

Programming.

Chapter 5 gives step-by-step instructions for all of the

programming procedures for your premises equipment. You can use the

information in this chapter as a reference, to help you carry out your

decisions about customizing your premises equipment.

Making Changes.

If you need to reprogram the premises equipment or

individual extensions, see Chapter 5, “Programming Reference,” or the

Programming Quick Reference pages at the back of this book.

If you are adding equipment to your system, see Chapter 2, “Installing

the Equipment,” Chapter 5, “Programming Reference,” and Chapter 7,

“Using Auxiliary Equipment.”

Training Co-Workers.

Chapter 6 explains how to handle calls and use

equipment features effectively. To help users get the most out of their

phones, give each telephone user a Quick Reference card and filled-in

copies of the “Speed Dial Numbers” form in the System Planner or

Appendix A of this book.

■

About This Guide

vii

Before training co-workers, read Appendix B to decide whether to

make intercom calling features available to telephone users. (These

equipment features require that users know the jack numbers where

lines and extensions are connected to the equipment controller.) In

addition, panels 6 and 7 of the Quick Reference card present intercom

calling features.

Solving Problems.

Appendix C provides information on solving

problems and ordering additional accessories and equipment. If your

premises equipment malfunctions, you may be able to solve the problem

by following the steps provided in “Troubleshooting,” starting on page

C-3.

Daily Operation.

Depending on how your system is set up, you may

■

need to oversee some of the system’s daily operations. For example, if

you use the Night Service feature available with your equipment

controller, you will need to turn on Night Service at the end of each day

before leaving the office. (See “Using Night Service” on page 6-18.)

Once you are experienced with the system, use the Table of Contents or Index

to locate the information you need.

Product Safety Labels

This book contains several product safety statements, identified by a

CAUTION:

Indicates the presence of a hazard that will or can cause minor personal

injury or property damage if the hazard is not avoided.

WARNING:

Indicates the presence of a hazard that can cause severe or fatal

personal injury if the hazard is not avoided.

Carefully read the

WARNING

statement on page 2-9. Opening the

equipment modules or backplane will expose you to hazardous voltages, which

can cause severe personal injury or death. Also, read “Important Safety

Instructions” on page 2-ii before performing any installation procedures.

Reference Materials

The following reference materials are available to help you install, program, and

use the premises equipment. To order them, call the AT&T Customer

Information Center (1 800 432-6600 in the U.S. or 1 800 255-1242 in Canada).

The order numbers are in parentheses:

■

Installation and Use (518-455-330) provides instructions for installing,

programming, and using the premises equipment.

Quick Reference for Use with MLS-Series Telephones (518-455-331,

package of 6) contains basic instructions for using MLS-model

telephones.

viii

About This Guide

■

MLC-6 Cordless Telephone: Installation and Troubleshooting

(999-506-143) explains how to install the MLC-6 cordless telephone and

how to solve any problems that might occur when using it with your

system.

MLC-6 Cordless Telephone Quick Reference: Display and Controls

■

(999-506-146) explains how to use the MLC-6 cordless telephone with

your system.

In addition, a System Planner (GBS-124) provides forms that you should use

before you install your system—to determine your system configuration—and on

an ongoing basis—to make sure that you have a current record of all the

programming for your premises equipment. You can order the Planner from

AT&T Forms Services at 1 800 367-6487.

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendixes. Use

that form to send AT&T your comments on the product or this guide, or send

your comments and recommendations for changes to:

A. Sherwood

AT&T

99 Jefferson Road (Room 2A-25)

Parsippany, NJ 07054

(FAX 201 887-6898)

About This Guide

Dieses Handbuch passt für folgende Modelle

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