AT&T Merlin 1030 Bedienungsanleitung

MERLIN

ATTENDANT’S GUIDE:

MODELS 1030 AND 3070

WITH FEATURE MODULE 1

MERLIN

™

COMMUNICATIONS SYSTEM

ATTENDANT’S GUIDE:

MODEL 1030 AND 3070

WITH FEATURE MODULE 1

Table of Contents

Page

Key to Symbols

Attendant Console for a Small System

Attendant Console for a Large System

Before You Start

Intercom Auto Dial

Shift Buttons

Answering Calls

Distinctive Ringing

Line Ringing Options

Call Coverage

Answering While on a Call — The Hold Feature

Transferring Calls

Transfer

Transfer with Voice Announcement

Screening Calls

Call Park with Loudspeaker Paging

Loudspeaker Paging

Send Message

Small Systems

Large Systems

Placing Calls

Intercom Calls with Voice Announcement

Intercom Calls with Ringing Signal

Outside Calls

Outside Auto Dial

Setting Up Conference Calls

Drop

Connecting Outside Callers to Outside Lines

Other Useful Features

Using the Speaker

On-Hook Dialing

Monitoring a Call on Hold

Group Listening

Headset Adapter

Night Service

Custom Features

Last Number Redial

Saved Number Redial

Privacy

Touch-Tone Enable

Programming Your Console

Assigning Custom Features to Buttons

Feature Programming Chart

Changing an Outside Auto Dial Number

Special Characters with Auto Dial

Automatic Line Selection

Programmable Line Ringing

Personalized Ringing

Voice Announcement Disable

Attendant Quick Reference Chart

Index

Page

Key To Symbols

The following symbols are used throughout this document to illustrate the steps for using your MERLIN communications system

attendant console. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and

labeled to look like the actual buttons on your console. A shaded light indicates that it is lit.)

Conference

Lift handset

10-20-30

Touch a Shift

button (large

systems only —

select the button

controlling the

group that in-

cludes the inter-

com number you

want)

Send Message

Don’t lift handset 555-1234

Intercom

Ring

Hang up your

(outside line)

handset

(intercom line)

Dial (an outside

number, intercom

or feature code)

Touch a

feature button

Touch a line

button

Joan

Touch an

Intercom Auto

Dial button (with

large systems,

your buttons have

only numbers on

them)

Slide the T/P

switch to the P

position

Return the T/P

switch to the

center position

Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,

Intercom

Ring

means, lift your handset, touch the Intercom-Ring button, and dial the number.

Keep track of calls easily

with a separate button and

lights for each line:

●Red light indicates the

line you are on

●Green light indicates if

line is free, busy, or on

hold:

- Steady green = the line

is busy

- Fast flashing = you put

the call on hold

- Slower flashing =

someone else put the

call on hold

ATTENDANT CONSOLE

FOR A SMALL SYSTEM

Intercom Auto Dial buttons

help transfer calls quickly.

The lights beside each but-

ton tell you:

●Steady green = the per-

son is on a call

●Fast flashing green =

the person is calling you

●Steady red = the per-

son's message light is on

Transfer calls to people

either with or without a

voice announcement. Un-

answered calls return to you

automatically. (See p. 10.)

Touch

Intercom-Voice

to an-

nounce calls before you

transfer them or to give a

short message. Use

Intercom-Ring to have a

two-way conversation with

someone in your business.

(See p. 14.)

Use Hold to screen calls or

hold one call while you

answer another. (See p. 11.)

Program a button to give you

one-touch dialing for an out-

side number you call fre-

quently. (See p. 14.)

Set up Conference calls

that connect up to two out-

side and two inside lines at

once. (See p. 15.) Activate alerting devices

such as bells or lights, that

let people know a call has

come in when you are not

on duty. (See p. 16.)

Drop one line from a con-

ference call leaving other

lines connected. (See p. 15.)

The green light beside the

Message button goes on if

another attendant takes a

message for you.

Touch Send Message to

turn on the message light at

the voice terminal of the per-

son for whom you have a

message. (See p. 13.)

Touch Recall to disconnect

a call without hanging up

the handset. With Centrex or

PBX service, use Recall in-

stead of a switchhook flash.

Touch Speaker for on-hook

dialing, group listening, and

on-hook monitoring for the

other person's return when

you are put on hold.

(See p. 16.)

Program Cover buttons to

provide backup coverage for

another attendant, a per-

sonal line that does not

appear on your telephone,

or anyone who needs inter-

com and transferred calls

answered. (See p. 9.)

Program a Page button for

loudspeaker paging of up to

three separate areas of your

business. Use with the Call

Park feature to pass on a

call to someone whose exact

location you do not know.

(See p. 12.)

ATTENDANT CONSOLE

FOR A LARGE SYSTEM

The large attendant console provides the same features as the smaller console pictured on the opposite page,

but it gives you more line and Intercom Auto Dial buttons.

Line buttons. Any buttons you

don't need for a line can be

programmed with a custom

feature. (See p. 18.)

Intercom Auto Dial buttons.

The light beside each button

tells you:

●Steady green = the per-

son is on call

●Fast flashing green =

the person is calling you

Buttons in this column

represent intercom numbers

30-39 or 60-69. depending

on which Shift button you

touch.

Buttons in this column

represent intercom numbers

20-29 or 50-59, depending

on which Shift button you

touch.

Buttons in this column

represent intercom numbers

10-19, 40-49, or 70-79,

depending on which Shift

button you touch.

Touch this Shift button to

use Intercom Auto Dial but-

tons for intercom numbers

10-39, or to see if the green

lights show any of these tele-

phones are in use.

(See p. 7.)

Touch this Shift button to

use Intercom Auto Dial but-

tons for intercom numbers

40-69, or to see if the green

lights show any of these tele-

phones are in use.

(See p. 7.)

Use Message Status in

combination with shift but-

tons to see what telephones

have message lights turned

on:

● Steady green = the per-

son's messaqge light is on

(See p. 13.)

Touch this Shift button

use Intercom Auto Dial but-

tons for intercom numbers

70-79, or to see if the green

lights show any of these tele-

phones are in use.

(See p. 7.)

Before You Start...

As the system attendant or receptionist, it is your job to use the MERLIN

system in such a way that it works effectively for the people in your office.

This manual contains the information you need to use MERLIN system

features to your best advantage. Read the manual carefully before start-

ing to work at your console.

Two MERLIN system features used frequently in your work are the

Intercom Auto Dial buttons and the Shift buttons. It is essential that you

understand these features thoroughly in order to operate your system

efficiently.

INTERCOM AUTO DIAL

The Intercom Auto Dial feature lets you contact the people in your business

and helps you transfer calls to them quickly as well, simply by touching

a button instead of dialing a number. Each person’s voice terminal

(

MERLIN

system telephone ) has a unique intercom code, similar to an

extension number. Intercom codes, ranging from 10 through 29 if you have

a small system, or 10 through 79 if you have a large system, are

automatically assigned to the Intercom Auto Dial buttons on your console.

You should have a button for everyone in your office, or at least for every

person who receives calls frequently. (See page 19 for instructions on pro-

gramming Intercom Auto Dial buttons.)

Joan

The green light next to each intercom Auto Dial button gives you informa-

tion about the status of the line, so when a call comes in for someone,

you can tell whether or not that person is using the phone. If the green

light for a particular intercom number is lit, the line is busy. If the green

light flashes rapidly, the person is calling you on the intercom.

Joan

You can also use an Intercom Auto Dial button to signal someone briefly.

Leave the handset on the hook and touch the Intercom Auto Dial button

one or more times. Each time you touch the button, a “beep” sounds at

the other person’s voice terminal.

Joan

SHIFT BUTTONS (Large Systems Only)

The console for a large system has three Shift buttons that make it possi-

ble for you to attend as many as 70 voice terminals by using only the 30

intercom Auto Dial buttons on the console. When you touch one of the

Shift buttons, you change the intercom numbers assigned to each Intercom

Auto Dial button, Use the left Shift button to select intercom numbers 10

through 39, the center Shift button to select intercom numbers 40 through

69, and the right Shift button to select intercom numbers 70 through 79.

If you want to call a particular intercom number, you must first touch the

Shift button that provides access to the group of intercom numbers that

includes the one you want. For example, if you want to call intercom number

31, touch the left Shift button. The light next to the Shift button comes

on, and the Intercom Auto Dial buttons now represent intercom numbers

10 through 39. If intercom 31 or any other telephone in that group is busy,

the green light next to its Intercom Auto Dial button comes on. the con-

sole continues to display the line status for intercom numbers 10 through

39 until you shift to another group.

10-20-30

Important: Whenever you use the Intercom Auto Dial buttons on

a large system console, make sure the light is on next to the Shift

button that selects the intercom number you want to call.

Answering Calls

The MERLIN system makes it easy to answer calls. Even though you

may have many lines appearing on your voice terminal, you can readily

tell which line has the incoming call because the green light beside the

line button flashes on and off. Just lift your handset, and you are

automatically connected to the ringing line.

If two calls come in at once, the red light next to the line button tells you

which line you will get when you lift the handset. If you want to answer

the other line instead, select it manually by touching its line button. For

example, when someone in your company is expecting an important call

on a personal line and that line rings at the same time another line rings,

you will want to answer the personal line first.

555-1234

In addition to giving you line status lights and automatically selecting the

ringing line when you pick up the handset, the MERLIN system offers

a number of other features that help you answer calls.

DISTINCTIVE RINGING

Different ringing patterns indicate the origin of a call:

one long ring = outside

two short rings followed by one long ring = intercom

one short ring followed by one long ring = transferred

LINE RINGING OPTIONS

You can program any line to ring immediately, to ring only if a call has

not been answered elsewhere after three rings, or not to ring at all. Most

lines should be programmed to ring at your console immediately, but if

you need to answer calls on a line only when someone else doesn’t answer

them, program the line for delayed ringing. (See page 21 for instructions

on programming Line Ringing.)

If someone else is also responsible for answering calls when you are busy,

it may be advisable to program that person’s console for delayed ringing.

If you and one or more attendants are usually kept busy answering calls,

however all consoles should have all lines programmed to ring immediately.

CALL COVERAGE

The Call Coverage feature lets you answer intercom and transferred calls,

as well as calls for people who have personal lines that do not appear

on your console. You and the person you cover for must decide whether

the person’s calls should ring at your console immediately, after a delay,

or not at all. If you program a Cover button so the person’s calls don’t

ring at your console, you must rely on seeing the green light flash next

to the Cover button. (See page 18 for programming information.)

The Cover button is similar to a line button. If a line on your console rings

and the green light next to the Cover button flashes, lift the handset to

answer the call. If you’ve programmed the button so the calls to be covered

don’t ring (you’ll still see the green light flash), lift your handset and touch

Cover

to answer.

ANSWERING WHILE ON A CALL – THE HOLD FEATURE

To answer a second call when you are already on a line, touch Hold (the

green light next to the held call’s line button flashes rapidly), and touch

the line button where the second call is ringing (the flashing green light

becomes steady). If you touch the line button where the second call is

ringing without touching Hold first, the original call will be disconnected.

Hold

Pause 555-1234

To return to the call you put on hold, simply touch its line button (the rapidly

flashing green light makes it clear which button to touch). Calls that other

people in your office have put on hold show on your console, too, but the

green light next to these lines flashes more slowly.

555-1234

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