AT&T Network Adapter 25 Bedienungsanleitung

AT&T

555-530-701

Issue 1, June 1988

AT&T SYSTEM 25

DIRECT TRUNK

ATTENDANT

CONSOLE

USER GUIDE

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-530-701.

Contact: Your AT&T sales representative or

Call: 800-432-6600, Monday to Friday between 7:30 a.m.

and 6:00 p.m. EST, or

In Canada call: 800-255-1242

Write: AT&T Customer Information Center

2855 North Franklin Road

P.O. Box 19901

Indianapolis, Indiana 46219

Direct Trunk Attendant Console User Guide

Prepared by System 25

Document Development Group and the

Technical Publications Group

Contents

Introduction

Attendant Features

Attendant Message Waiting

Conferencing

Handling an Incoming Call If You

Announce Calls

Handling an Incoming Call If You

Do Not Announce Calls

Hold

Night Service

Paging

Park

Placing Calls

Position Busy

System Alarm

Testing Your Consoles

Standard Multiline Features

Account Code Entry

Automatic Intercom

Call Accountability

Callback Request

Call Waiting

Coverage

Direct Group Calling

Direct Station Selection

Exclusion

Following

Forwarding

HFAI, Using the DTAC with an HFU

HFAI, Using the DTAC Without an HFU

Last Number Dialed

Leave Word Calling

Message Waiting

Pickup

Placing Data Calls from Your

Voice Terminal

Programming Numbers

Recall

Repertory Dialing

Send All Calls

Signaling

Speaker

Speakerphone

Speed Dialing

Station Message Waiting

Transfer

Glossary

Introduction

This guide describes how to use the Direct Trunk Attendant

Console (DTAC). If you have a Switched Loop Attendant

Console (SLAC), you must use the user guide for that console.

Features

You can use most of the features available to other rnultiline

voice terminal users. In addition, as the Attendant, you have

access to special features that will help you handle calls.

Your AT&T System 25 has two types of features, fixed and

assignable, that transform your telephone into a voice terminal.

Fixed features are always available on your DTAC. In this guide,

they are identified at the top of the page by a box with a check.

Assignable features are distributed by your System

Administrator and are identified by an empty box.

fixed feature

assignable feature

If you need an assignable feature, see your System

Administrator.

Attendant Consoles

The DTAC can be used alone or with a Direct Extension Selector

Console (Selector Console). The setup you will use depends on

the size and needs of your company. This guide provides

instructions for using both consoles.

Direct Trunk

Attendant Console Direct Extension

Selector Console

Direct Trunk Attendant Console Buttons

There are three types of buttons on your DTAC. Each is

represented in a special way in this guide:

TYPE SHOWN AS:

dial pad buttons ❑

dark background buttons

with permanent labels TRANSFER

white background buttons [REP DIAL ]

with changeable labels

Your DTAC has System Access buttons that you can use to place

and receive calls. These buttons, which are labeled with your

PDC (Personal Dial Code), give you access to outside lines and

system features.

NOTE: Unless otherwise noted, you must use a System Access

button for the procedures described in this guide.

Direct Extension Selector Console

The Selector Console allows you to call an inside number by

pressing only one or two buttons instead of dialing all the digits.

These buttons are identified and described below.

GROUP SELECTION BUTTONS (the first seven buttons located

on the bottom row)

Used for selecting the “hundreds group” of each extension

number. The last button on the right is used for testing the

console.

NOTE: You may want to label the seven Group Select

buttons. The plastic caps can be pulled off temporarily

to insert labels.

DIRECT EXTENSION SELECTION (DXS) BUTTONS (located

directly above the Group Select buttons)

Used for selecting specific extension numbers from the hundreds

group, (The numbering is fixed from 00 to 99.)

Using the Selector Console

For example,

– Press the

For example,

—

Press the

—

Press the

when placing a call to extension 273:

200 Group Select button on the bottom row.

73 DXS button.

when placing a call to extension 4519:

4500 Group Select button.

19 DXS button.

Line Selection

If your DTAC automatically selects a line when you lift the

handset to place a call, you have the option “prime line

preference. ”

If your DTAC automatically selects the ringing line

when you lift the handset to answer a call, you have the option

for “ringing line preference. ”

The procedures in this guide assume that you have both ringing

and prime line preference (on a System Access button). If you

don‘t have these options, you must press the. appropriate line button at

the beginning of most procedures.

Handset Tones

System 25 signals you with tones that are heard through the

handset. The tones and their descriptions are listed below.

DIAL TONE IIIIIIIIIIIIIIIIIIIIIIIIIIII (a continuous steady tone)

You can dial.

CONFIRMATION TONE III III III (three short tones)

Your action is accepted. Proceed to the next step.

RINGBACK TONE IIIIIIIIIIIII IIIIIIIIIIIIII IIIIIIIIIIIII (repeating

On/off tone)

The number you dialed is ringing.

SPECIAL RINGBACK TONE IIIIIIIIIIIIIII III(one long tone

and one short, dull tone)

The person you dialed has Call Waiting.

BUSY TONE IIIIIII IIIII IIIIIII

(repeating on/off tone)

The number you dialed is busy.

FAST BUSY TONE

IIIII IIIII IIII

(repeating on/off tone)

The number or access code you dialed is busy, restricted, or

misdialed.

QUEUING TONE IIIII IIIII IIIII IIIII IIIII (five short tones)

Your callback request for a busy station or outside line has been

confirmed.

DEQUEUING TONE IIII III III (three short tones)

The station or outside line that you requested is available, and

your call can now be completed.

Ringing Tones

System 25 also signals you with

The rings and their descriptions four distinctive rings.

are listed below.

INSIDE CALL IIIIIIIIIIIIII (one long ring)

Your call is from a person inside your company.

OUTSIDE CALL IIIII IIIIII (two short rings)

Your call is from someone outside your company.

ABBREVIATED ALERT IIIII (one short burst of ringing)

This indicates a second call on another line, a busy-to-idle

reminder, a signal, or that your voice terminal is in program

mode.

PRIORITY RING IIIIIII IIIIII IIIIIIII (two short rings and

one long ring)

Your call is either a callback because the station or outside

line you requested is now available, or you call is being setup

remotely via Third-Party Setup (a data feature).

Lights

A steady red light identifies the line you are

using or the line you will be using when you

lift the handset.

A steady green light indicates that a line or

feature is in use.

A slow flashing green light indicates an

incoming call.

A fast winking green light indicates a call on

hold. (A green light that winks intermittently

indicates a call held temporarily while being

transferred or conference.)

On the Selector Console, a steady red light

indicates either that a voice terminal is off-

hook or that a call is parked on this extension.

On the Selector Console, a flashing red light

indicates a call to you from that voice terminal

or an unanswered call returning to your

console.

DDCs and PDCs

When your System 25 was installed, Data Dial Codes (DDCs)

were assigned to data terminals and Personal Dial Codes (PDCs)

were assigned to voice terminals. In most cases, your PDC is

your extension number.

Visitors and those who don’t have exclusive use of a voice

terminal may have been assigned Floating Personal Dial

Codes (FPDCs).

This Guide

This guide has two feature sections: Attendant features and

Standard Multiline features. The Attendant section describes the

features you will use as an Attendant. The Multiline section

describes the features that are available to you and all other

multiline voice terminal users. For your convenience, the

features are arranged in alphabetical order. This guide also

includes certain reference information you may want to review at

a future time.

For Additional Information

See your System Administrator if you have any questions or

would like additional information about your System 25 features.

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