Avaya S8300 Series Bedienungs- und Sicherheitshinweise

Job Aids for Field Replacements

(FRUs) for the Avaya S8300 Server

with the G700 Media Gateway

03-300528

Issue 6

May 2009

Notice

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03-300528 Issue 6 May 2009 3

Job Aid: Replacing the S8300 Server or its hard drive . . . . . . . . . . 1

Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Before you go to the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identify the replacement scenario . . . . . . . . . . . . . . . . . . . . . . . . 2

Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . 8

At the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Procedure to replace the S8300 hardware . . . . . . . . . . . . . . . . . . . . 9

Job Aid: S8300 Communication Manager and co-resident SES: Replacing the

S8300C or S8300D Server or hard drive . . . . . . . . . . . . . . . . . . 19

Replacement materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Required information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Determine whether the hardware is functional . . . . . . . . . . . . . . . . . . . 21

Back up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Power down the S8300C or S8300D . . . . . . . . . . . . . . . . . . . . . . . . . 23

Install the replacement hard drive or server . . . . . . . . . . . . . . . . . . . . . 24

Set TELNET parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Install the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Verify the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Set the time, date, and time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Copy files to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Download optional language files . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Install service pack, updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configure network parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Verify connectivity to the backup files . . . . . . . . . . . . . . . . . . . . . . . . 32

Restore Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Install the Communication Manager license and authentication files . . . . . . . 34

Reboot the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Integrity check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

If Communication Manager Messaging is installed . . . . . . . . . . . . . . . . . 35

Verify the Communication Manager Messaging IP address . . . . . . . . . . 36

Start the messaging application . . . . . . . . . . . . . . . . . . . . . . . . . 36

If the server is a LSP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Stop and start Communication Manager . . . . . . . . . . . . . . . . . . . . . 37

Contents

4 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway

Save translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Final replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Job Aid: Replacing the G700 Media Gateway. . . . . . . . . . . . . . . 39

Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Before you go to the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

At the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Appendix 1: Set up a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Appendix 2: Using the TFTP server on the

S8300 Media Server to install firmware . . . . . . . . . . . . . . . . . . . . . . . 54

Job Aid: Replacing Media, Expansion, or Octaplane Modules . . . . . . 55

Replacing Media Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replacing Avaya Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . 58

Replacing an Avaya Octaplane Stacking Module . . . . . . . . . . . . . . . . . . 59

Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 61

Removing the old modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Job Aid: Replacing the CompactFlash reader and card . . . . . . . . . 63

Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Removing the old card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the card reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the CompactFlash card . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Job Aid: Supported CD/DVD-ROM drives . . . . . . . . . . . . . . . . . 65

Panasonic Digistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

TEAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Addonics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Connecting to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

03-300528 Issue 6 May 2009 1

Job Aid: Replacing the S8300 Server or its hard drive

This job aid describes the procedures to replace an installed S8300 Server or its hard drive.

This section contains procedures to:

●Replace an S8300B server with an S8300B Server.

●Replace an S8300B hard drive.

●Replace an S8300C server with an S8300C Server (SES not enabled)

●Replace an S8300D server with an S8300D Server (SES not enabled)

●Replace an S8300C or S8300D Server hard drive (SES not enabled)

To replace an S8300C or S8300D Server with SES enabled, see Job Aid: S8300

Communication Manager and co-resident SES: Replacing the S8300C or S8300D Server or

hard drive on page 19.

Note:

Note: In this Job Aid, the term S8300 hardware refers to:

- the S8300D Server (Material ID 700447675) including its 160 GB hard disk drive

- the S8300C Server (Material ID 700407810) including its 40 GB hard disk drive

- the S8300B Server (Material ID 700394810) including its hard disk drive

!Important:

Important: Always check the Avaya Support Web site for Product Correction Notices at

http://support.avaya.com and select Product Correction Notices (All Avaya

products) in the MOST POPULAR PRODUCTS IN SUPPORT section.

Note:

Note: The Avaya S8300D Server will be available after May 2009.

Assumptions

The following items are assumed for the successful completion of this replacement procedure. If

any of these assumptions do not apply to your scenario, some steps in the on-site replacement

procedures may need to be modified:

●The existing S8300 hardware may or may not be functional.

●The S8300 may be configured as a primary controller or as an LSP.

●The following information is available:

Job Aid: Replacing the S8300 Server or its hard drive

2 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway

- customer FTP server IP address, login, and password

- contents of a Pre-Installation Worksheet

●The technician is familiar with the connection and access methods to the S8300, including

setting up a direct connection to the S8300 Services port and using the Server

(Maintenance) Web page.

Note:

Note: See Installing and Upgrading the Avaya S8300 Server, 555-234-100, for detailed

information about setting up connections to the a media gateway and S8300 and

the associated laptop configurations.

Before you go to the site

There are several possible hardware replacement scenarios for S8300. You should determine

which of the scenarios applies and ensure that you have:

●Site-specific information

●Communication Manager Software Distribution CD and USB DVD/CD reader

●Service packs

●Firmware files

Identify the replacement scenario

The most common replacement scenario in this document is to replace the S8300 Server with

the same version. However, some earlier hardware versions are no longer available, requiring

these considerations:

●Replacing an S8300A with an S8300B on page 2

●Replacing an S8300A or S8300B with an S8300C on page 3

●Replacing an S8300A, S8300B, or S8300C with an S8300D on page 4

●Identify the replacement scenario on page 5

Replacing an S8300A with an S8300B

!Important:

Important: Do not use this Job Aid if you need to replace an S8300 version A with version B.

Instead, refer to Installing and Upgrading the Avaya S8300 Server, 555-234-100.

Before you go to the site

03-300528 Issue 6 May 2009 3

An S8300 version A is replaced with an S8300 version B if:

●The system is a pre-2.1 release of Communication Manager running on an S8300A and

the customer placed an order to upgrade to release 2.1 or later.

●The S8300A Server the customer has is faulty and a replacement unit of an S8300A

Server is not available.

●There is Tier III approval to replace the S8300A because of an issue in the existing server

and/or the software release.

When a pre-2.1 release of Communication Manager is running on an S8300A, and you want to

upgrade to a 2.1 or later release, you must replace the S8300A with an S8300B. The B version

supports any Communication Manager release but the A version supports only pre-2.1

releases. The replacement S8300B is normally shipped without Communication Manager

software. In this case, you need to install Communication Manager software on the S8300

Server and configure the server. These procedures are covered in Installing and Upgrading the

Avaya S8300 Server, 555-234-100.

Replacing an S8300A or S8300B with an S8300C

!Important:

Important: Do not use this Job Aid if you need to replace an S8300 version B with version C.

Instead, refer to Installing and Upgrading the Avaya S8300 Server, 555-234-100.

An S8300 version A is replaced with an S8300 version C if:

●The system is a pre-2.1 release of Communication Manager running on an S8300A and

the customer placed an order to upgrade to release 4.0 or later.

●The S8300A is faulty and a replacement unit of an S8300A Server is not available and only

S8300C replacement units are available.

●There is Tier III approval to replace the S8300A because of an issue in the existing server

and/or the software release.

An S8300 version B is replaced with an S8300 version C if:

●Coresident applications need to be supported on the S8300 Server and the customer

placed an order to replace the server.

●The S8300B is faulty and a replacement unit of an S8300B Server is not available and only

S8300C replacement units are available.

●There is Tier III approval to replace the S8300B because of an issue in the existing server

and/or the software release.

When a pre-4.0 release of Communication Manager is running on an S8300B, and you want to

upgrade to a 4.0 or later release, you must replace the S8300B with an S8300C. The S8300C

version supports only Communication Manager 4.0 and later releases. The replacement

S8300C is normally shipped without Communication Manager software. In this case, you need

to install Communication Manager software on the S8300C Server and configure the server.

Job Aid: Replacing the S8300 Server or its hard drive

4 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway

These procedures are covered in Installing and Upgrading the Avaya S8300 Server,

555-234-100.

In addition, the S8300C does not support the CWY1 board that might be present with the

S8300A or S8300B. Refer to Installing and Upgrading the Avaya S8300 Server, 555-234-100

for proper conversion and announcement transfer procedures.

Replacing an S8300A, S8300B, or S8300C with an S8300D

!Important:

Important: Do not use this Job Aid if you need to replace an S8300 version B with version C.

Instead, refer to Installing and Upgrading the Avaya S8300 Server, 555-234-100.

An S8300 version A is replaced with an S8300 version D if:

●The system is a pre-2.1 release of Communication Manager running on an S8300A and

the customer placed an order to upgrade to release 5.2.

●The S8300A is faulty and a replacement unit of an S8300A Server is not available and only

S8300D replacement units are available.

●There is Tier III approval to replace the S8300A because of an issue in the existing server

and/or the software release.

An S8300 version B is replaced with an S8300 version D if:

Note:

Note: An S8300B Server can be upgraded to Communication Manager release 5.2.

●Coresident applications need to be supported on the S8300 Server and the customer

placed an order to replace the server.

●The S8300B is faulty and a replacement unit of an S8300B Server is not available and only

S8300D replacement units are available.

●There is Tier III approval to replace the S8300B because of an issue in the existing server

and/or the software release.

An S8300 version C is replaced with an S8300 version D if:

Note:

Note: An S8300C Server can be upgraded to Communication Manager release 5.2.

●The S8300C is faulty and a replacement unit of an S8300C Server is not available and

only S8300D replacement units are available.

●Customer placed an order to replace the server in order to have an increase in processor

capability and memory is desired.

●There is Tier III approval to replace the S8300C because of an issue in the existing server

and/or the software release.

The replacement S8300 Server is normally shipped without Communication Manager software

installed. In this case, install the Communication Manager software, and configure the S8300D

Before you go to the site

03-300528 Issue 6 May 2009 5

Server. For more information, refer to the Installing and Upgrading the Avaya S8300 Server,

555-234-100 guide.

Identify the replacement scenario

Eight scenarios for replacing the S8300 hardware are summarized in Table 1: Replacement

scenarios on page 5. Each scenario requires a slightly different pre-installation preparation and

a slightly different installation procedure. The different scenarios depend on whether the original

(currently installed) hardware is functional, and whether the software releases installed on the

original and new hardware are the same, different, or unknown. Scenario 8 is the most common

replacement scenario for replacing the server/hard drive.

Table 1: Replacement scenarios 1 of 2

Original

hardware is:

Software

release on new

hardware is: Scenario # Replacement procedure:

Functional

Original

earlier than

New

●Upgrade software on original hardware

●Back up data

●Replace hardware

●Install license and authentication files

●Configure network data

●Restore all data

Original

same as

New

●Back up data

●Replace hardware

●Install license and authentication files

●Configure network data

●Restore all data

Original

later than

New

●Back up data

●Replace hardware

●Install license and authentication files

●Upgrade software on new hardware

●Configure network data

●Restore all data

1 of 2

Job Aid: Replacing the S8300 Server or its hard drive

6 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway

Not functional

Original

earlier than

New

●Replace hardware

●Install license and authentication files

●Use IW to configure server data

●Restore only translations & Communication

Manager Messaging announcements

Original

same as

New

●Replace hardware

●Install license and authentication files

●Configure network data

●Restore all data

Original

later than

New

●Replace hardware

●Install license and authentication files

●Upgrade software on new hardware

●Configure network data

●Restore all data

Original SW

release

unknown

●Replace hardware

●Install license and authentication files

●Upgrade new hardware to latest bug-fix load, if

needed

●Use IW to fully configure server data

●Restore only translations & Communication

Manager Messaging announcements

Either

functional or

not functional No software*8

●Replace hardware

●Install Communication Manager software

●Check for service packs

●Configure network data

●Restore all data

●Install license and authentication files

*. A blank hard drive/CompactFlash is the common replacement scenario.

Table 1: Replacement scenarios 2 of 2

Original

hardware is:

Software

release on new

hardware is: Scenario # Replacement procedure:

2 of 2

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