Avaya S87 0 Series Kurzanleitung

Configuration Note 88502 – Version AH (7/09)

Avaya™

Modular Messaging AVAYA Definity G3, Prologix &

S87x0/S8xx0 - EMEA

E1/QSIG

Supported Versions:

See section 2.0

Message

Application Server

Automated Attendant

Return to Operator

Message Waiting

Call ID

Minimum Software:

Refer to Section 3.1

PSTN

Avaya PBX

Supported Versions:

See section 2.0

Message

Application Server

Automated Attendant

Return to Operator

Message Waiting

Call ID

Minimum Software:

Refer to Section 3.1

PSTN

Avaya PBX

The PBX and MM are

assumed to be collocated.

For other configurations

please consult with the

Switch Integrations group.

Overview

This Configuration Note is intended for Avaya certified Modular Messaging

technicians/engineers who are familiar with Modular Messaging

procedures and terminology. It also assumes that you are Avaya certified

or very familiar with the features and functionality of the Avaya PBXs

supported in this Configuration Note and the QSIG protocol.

Use this document in conjunction with Modular Messaging Installation Guide and

the Avaya PBX Administration Guide.

Please read the entire document before attempting any configuration.

1.0 METHOD OF INTEGRATION

With E1 QSIG, one digital

pathway between the PBX and

the Avaya Message Application

Server transmits both call

information and voice

communications

With E1 QSIG integration, one digital pathway between the Avaya™PBX

and the Avaya Message Application Server (MAS) transmits both call

information and voice communications. The pathway is provided by an

ISDN digital link (QSIG), which provides channels that connect to the

Dialogic E1 card. Within the D-Channel, routing information is sent to the

MAS containing information regarding the source of the call with reason

codes. The MAS processes call information from the supplementary code

in the D-Channel, which routes call reasons directly to mailboxes.

Message-Waiting indication is set and canceled using the supplementary

code service. Voice is carried through the system in digital format.

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc. experience configuring its systems. These

notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please

understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center

at (800) 876-2835, and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or omissions

contained herein.

AVAYA E1/QSIG 2

2.0 AVAYA MESSAGE APPLICATION SERVER REQUIREMENTS

•Dialogic D/600JCT-1E1 or D/300JCT-E1

MAS Requirements

•CT Bus cable (only required for multiple card installation)

•Supported Releases: 1.1, 2.0, 3.0, 3.1, 4.0, 5.0, 5.1

3.0 PBX HARDWARE REQUIREMENTS

PBX hardware requirements

•TN464 or MM710 circuits one per each Dialogic E1 Interface Card

•Cables:

-RJ45 on the Dialogic (cable depends on PBX connection)

3.1 PBX SOFTWARE REQUIREMENTS

PBX software requirements • Minimum Supported Software:

Definity G3 & Prologix: G3V10.1 Load 43

S8300/S8xx0: MV1.1, CM2.0 / 3.1.x / 4.x / 5.x

Important: Before ordering account teams should check with Avaya

Services to determine if there are any applicable patches for customer

specific configuration. Specifically if DCS+ or QSIG Networking is used.

•ISDN PRI

•Private Networking

•Basic Call Setup

•Basic Supplementary Services

•Supplementary Services with Rerouting

●DCS+ for Multiple PBX Support (Refer to Section 9.0)

(This option is only required for networking (multiple PBXs)

Note: Either DCS+ or QSIG Networks are necessary to support multiple

PBXs (Centralized Voice Mail). No other networks are supported.

Refer to Section 8.0 (Considerations) for additional info.

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

AVAYA E1/QSIG 3

4.0 SUPPORTED INTEGRATION FEATURES

Supported integration features [9] Items are supported

System Forward to Personal Greeting

All Calls [9]

Ring/no answer [9]

Busy [9]

Station Forward to Personal Greeting

All Calls [9]

Ring/no answer [9]

Busy [9]

Auto Attendant [9]

Call Me [9]

Direct Call [9]

External Call ID (ANI) [9]

Fax [9]

Find Me [9]

Internal Call ID [9]

Message Waiting [9]

Multiple Call Forward [9]

Multiple Greetings [9]

N+1 [9]

Outcalling [9]

Queuing [ ]

Return to Operator [9]

IMPORTANT: PBX options or features not described in this Configuration

Note are not supported with this integration. To implement

options/features not described in this document, please contact the Avaya

Switch Integration product manager.

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

AVAYA E1/QSIG 4

5.0 CONFIGURING THE PBX TO INTEGRATE

The following programming is intended for certified PBX technicians/engineers.

The screens shown in this section are taken from an Avaya PBX administration

terminal. Some parameters may not appear on all software releases.

Ensure all required software features are enabled on the PBX. Access the System

Parameters Customer Options form. Below is an example of the forms required for

QSIG integration, with the required features in boldface.

IMPORTANT: Only change the recommended fields. (see note on left)

display system-parameters customer-options Page 2 of 9

OPTIONAL FEATURES

Abbreviated Dialing Enhanced List? y Attendant Vectoring? y

Access Security Gateway (ASG)? n Audible Message Waiting? y

Analog Trunk Incoming Call ID? y Authorization Codes? y

A/D Grp/Sys List Dialing Start at 01? n CAS Branch? n

Answer Supervision by Call Classifier? y CAS Main? n

ARS? y Change COR by FAC? n

ARS/AAR Partitioning? y Cvg Of Calls Redirected Off-net? y**

ARS/AAR Dialing without FAC? n DCS (Basic)? y*

ASAI Interface? y DCS Call Coverage? y*

ASAI Proprietary Adjunct Links? y DCS with Rerouting? y*

Async. Transfer Mode (ATM) PNC? n DEFINITY Network Admin? n

Async. Transfer Mode (ATM) Trunking? n Digital Loss Plan Modification? n

ATM WAN Spare Processor? n DS1 MSP? y

ATMS? y DS1 Echo Cancellation? y

display system-parameters customer-options Page 3 of 9

OPTIONAL FEATURES

Emergency Access to Attendant? y ISDN-BRI Trunks? n

Enhanced EC500? y ISDN-PRI? y

Extended Cvg/Fwd Admin? y Malicious Call Trace? y

External Device Alarm Admin? n Mode Code for Centralized Voice Mail? n

Flexible Billing? n

Forced Entry of Account Codes? n Multifrequency Signaling? y

Global Call Classification? n Multimedia Appl. Server Interface (MASI)? n

Hospitality (Basic)? y Multimedia Call Handling (Basic)? y

Hospitality (G3V3 Enhancements)? n Multimedia Call Handling (Enhanced)? y

H.323 Trunks? y Multiple Locations? n

Personal Station Access (PSA)? n

IP Stations? y

ISDN Network Call Redirection? n

ISDN Feature Plus? y

NOTICE:

The screens in this

Config Note are only for

illustration purposes.

It is recommended that

a qualified technician

review the customer’s

CM QSig programming

for accuracy.

*NOTE:

DCS is only required for

networking.

Stand-alone/single PBX do

not require DCS, so those

options may be set to “N”

**NOTE:

Cvg of Calls Redirected Off-

Net (CCRON) must be set to

“y” if you are using Find Me.

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

AVAYA E1/QSIG 5

display system-parameters customer-options Page 4 of 9

OPTIONAL FEATURES

PNC Duplication? n Tenant Partitioning? y

Terminal Trans. Init. (TTI)? y

Processor and System MSP? y Time of Day Routing? y

Private Networking? y Uniform Dialing Plan? y

Usage Allocation Enhancements? y

R9.5 Capabilities? y VAL Full 1-Hour Capacity? y

Remote Office? y

Restrict Call Forward Off Net? y Wideband Switching? y

Secondary Data Module? y Wireless? y

Station and Trunk MSP? y

Station as Virtual Extension? y

(NOTE: You must logoff & login to effect the permission changes.)

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

*Note:This parameter would be set to “y” if you are using DCS to network Avaya PBXs.

display system-parameters customer-options Page 7 of 9

QSIG OPTIONAL FEATURES

Basic Call Setup? y

Basic Supplementary Services? y

Centralized Attendant? y

Interworking with DCS? n*

Supplementary Services with Rerouting? y

Transfer into QSIG Voice Mail? y

Value-Added (VALU)? y

Define the QSIG TSC Extension and MWI Number of Digits per Voice Mail Subscriber.

The following is an example of the form, with the required features in boldface.

change system-parameters features Page 7 of 12

FEATURE-RELATED SYSTEM PARAMETERS

ISDN PARAMETERS

Send Non-ISDN Trunk Group Name as Connected Name? n

Display Connected Name/Number for ISDN DCS Calls? y

Send ISDN Trunk Group Name on Tandem Calls? n

Send Custom Messages Through QSIG? y

QSIG TSC Extension: 2998

MWI - Number of Digits Per Voice Mail Subscriber: 4 (*see note below)

Feature Plus Ext:

National CPN Prefix:

International CPN Prefix:

Pass Prefixed CPN to ASAI? n

Unknown Numbers Considered Internal for AUDIX? n

USNI Calling Name for Outgoing Calls? y

Path Replacement with Measurements? y

QSIG Path Replacement Extension: 2798 (vacant extension)

Path Replace While in Queue/Vectoring? n

NOTE: This parameter must match the number of digits used for

mailbox/extension length. For multiple length extensions leave this field blank.

Important: The option to leave this field blank requires Avaya CM 2.1 and later.

AVAYA E1/QSIG 6

Also access the System Parameter Coverage-Forwarding and change or ensure the

following parameters are set appropriately:

Maintain SBA At Principal? n* (see note on left)

Coverage Of Calls Redirected Off-Net Enabled? n** (see note on left)

Change features and assign your private network access code, in this example we

assigned 107

display system-parameters coverage-forwarding Page 2 of 2

SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

Coverage Of Calls Redirected Off-Net Enabled? n**

Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? n

Ignore Network Answer Supervision? n

Disable call classifier for CCRON over ISDN trunks? n

display system-parameters coverage-forwarding Page 1 of 2

SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2

Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2

Coverage - Caller Response Interval (seconds): 2

Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 3

COVERAGE

Keep Held SBA at Coverage Point? y

External Coverage Treatment for Transferred Incoming Trunk Calls? n

Immediate Redirection on Receipt of PROGRESS Inband Information? n

Maintain SBA At Principal? n*

QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n

Station Hunt Before Coverage? n

FORWARDING

Call Forward Override? n

Coverage After Forwarding? n

change feature-access-codes Page 1 of 6

FEATURE ACCESS CODE (FAC)

Abbreviated Dialing List1 Access Code: 101

Abbreviated Dialing List2 Access Code: 102

Abbreviated Dialing List3 Access Code: 103

Abbreviated Dial - Prgm Group List Access Code:

Announcement Access Code: 104

Answer Back Access Code:

Auto Alternate Routing (AAR) Access Code: 107

Auto Route Selection (ARS) - Access Code 1: 9 Access Code 2:

Automatic Callback Activation: Deactivation:

Call Forwarding Activation Busy/DA: 190 All: *9 Deactivation: #9

Call Park Access Code: *6

Call Pickup Access Code:

CAS Remote Hold/Answer Hold-Unhold Access Code:

CDR Account Code Access Code: 188

Change COR Access Code:

Change Coverage Access Code:

Data Origination Access Code:

Data Privacy Access Code:

Directed Call Pickup Access Code:

**NOTE:

Coverage of Calls

Redirected Off-Net

(CCRON) must be set to “y”

if you are using Find Me.

*NOTE:

Maintain SBA at principal set

to “n” ensures that when the

call covers to voice messaging

the appearance on the station is

removed to ensure privacy.

Doing this prevents someone

from listening to the call as it is

being recorded by the voice

messaging system.

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

AVAYA E1/QSIG 7

Install the E1 circuit pack, making sure they are “strapped” for 30-channel

operation (E-1). Configure the DS1 circuits as follows:

Configure a Signaling Group that will be assigned to the DS1 channels. The

Signaling Group should be configured as follows:

Important: The Max number of NCA TSC (Non-Carrier Associated Temporary

Signaling Channels) should be 1 or higher. This allows a path (1 or more) for

MWI to operate.

display ds1 01b17

DS1 CIRCUIT PACK

Location: 01B17 Name: E1 QSIG

Bit Rate: 2.048 Line Coding: hdb3

Signaling Mode: isdn-pri

Connect: pbx Interface: peer-master

CentreVu Long Timers? n Peer Protocol: Q-SIG

Interworking Message: PROGress Side: a

Interface Companding: alaw CRC? n

Idle Code: 11111111 Channel Numbering: timeslot

DCP/Analog Bearer Capability: 3.1kHz

Slip Detection? nNear-end CSU Type: other

display signaling-group 1 Page 1 of 5

SIGNALING GROUP

Group Number: 9 Group Type: isdn-pri

Associated Signaling? y Max number of NCA TSC: 10

Primary D-Channel: 01b1716 Max number of CA TSC: 10

Trunk Group for NCA TSC: 1

Trunk Group for Channel Selection: 1 X-Mobility/Wireless Type: NONE

Supplementary Service Protocol: b

NCA-TSCs are used for QSIG.

CA-TSCs are used with DCS+

-----------------

Trunk Group for NCA TSC

should have a value to indicate

trunk group only if using MWI

Interrogation.

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

AVAYA E1/QSIG 8

Create a trunk group, and assign the newly created DS1 channels to it. If the

MAS will be configured to perform outcalls, ensure that the COR (Class of

Restriction) assigned to this trunk group allows for outside trunk access. The trunk

group must be configured as follows:

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

display trunk-group 1 Page 1 of 22

TRUNK GROUP

Group Number: 1 Group Type: isdn CDR Reports: y

Group Name: QSIG - E1 COR: 1 TN: 1 TAC: 21

Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI

Dial Access? n Busy Threshold: 99 Night Service:

Queue Length: 0

Service Type: tie Auth Code? n TestCall ITC: rest

Far End Test Line No:

TestCall BCC: 4

TRUNK PARAMETERS

Codeset to Send Display: 6 Codeset to Send National IEs: 6

Max Message Size to Send: 260 Charge Advice: none

Supplementary Service Protocol: bDigit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical QSIG Value-Added? n

Digital Loss Group: 13

Calling Number - Delete: Insert: Numbering Format: unk-unk

Bit Rate: 1200 Synchronization: async Duplex: full

Disconnect Supervision - In? y Out? n

Answer Su

ervision Timeout: 0

display trunk-group 1 Page 2 of 22

TRUNK FEATURES

ACA Assignment? nMeasured: none Wideband Support? n

Internal Alert? n Maintenance Tests? y

Data Restriction? n NCA-TSC Trunk Member: 29 (Note1)

Send Name: ySend Calling Number: y

Used for DCS? Hop Dgt?n n

Suppress # Outpulsing? nNumbering Format: unk-pvt (see Tip & NOTE2 below)

Outgoing Channel ID Encoding: exclusive UUI IE Treatment: service-provider

Replace Restricted Numbers? n

Replace Unavailable Numbers? n

Send Called/Busy/Connected Number: y

Send UCID? n

Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n

Modify Reroute Number? y

Path Replacement with Retention? n

Path Replacement Method: always

Network (Japan) Needs Connect Before Disconnect? n

Tip:If the numbering format is set to unk-pvt

then the PBX looks to the Private-Numbering

Table to build the number. The Network Level

must not be left blank (in most cases this is set

to 0) or NO number will be sent.

This is where the PBX builds the called party

number for the integration. If it is set to

unknown, the PBX looks at the Public-

Unknown table where an entry is required to

build to the number. If there is no entry in this

table to build the number, NO number is sent.

For Avaya CM 4.0 and later see related

note below

NOTE 1: NCA-TSC Trunk Member should have the highest timeslot from the

upper E1 span in the trunk group. For example, if there is one E1 span in the

MAS then it should be 29, and if there are 2 spans then its should be 59.

NOTE 2: The Numbering Format fields could be set according to the customer’s

environment. There are many variations plus other tables associated with these

fields that must be considered also. Consult with a Software Specialists for proper

programming.

AVAYA E1/QSIG 9

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

display trunk-group 1 Page 6 of 22

TRUNK GROUP

Administered Members (min/max): 1/29

GROUP MEMBER ASSIGNMENTS Total Administered Members: 29

Port Code Sfx Name Night Sig Grp

1: 01B1701 TN464 F 1

2: 01B1702 TN464 F 1

3: 01B1703 TN464 F 1

4: 01B1704 TN464 F 1

5: 01B1705 TN464 F 1

6: 01B1706 TN464 F 1

7: 01B1707 TN464 F 1

8: 01B1708 TN464 F 1

9: 01B1709 TN464 F 1

10: 01B1710 TN464 F 1

11: 01B1711 TN464 F 1

12: 01B1712 TN464 F 1

13: 01B1713 TN464 F 1

14: 01B1714 TN464 F 1

15: 01B1715 TN464 F 1

display trunk-group 1 Page 7 of 22

TRUNK GROUP

Administered Members (min/max): 1/29

GROUP MEMBER ASSIGNMENTS Total Administered Members: 29

Port Code Sfx Name Night Sig Grp

16: 01B1717 TN464 F 1

17: 01B1718 TN464 F 1

18: 01B1719 TN464 F 1

19: 01B1720 TN464 F 1

20: 01B1721 TN464 F 1

21: 01B1722 TN464 F 1

22: 01B1723 TN464 F 1

23: 01B1724 TN464 F 1

24: 01B1725 TN464 F 1

25: 01B1726 TN464 F 1

26: 01B1727 TN464 F 1

27: 01B1728 TN464 F 1

28: 01B1729 TN464 F 1

29: 01B1730 TN464 F 1

See side NOTE

There should be 29 total ports for a

single E1 span per MAS.

There should be 59 total ports if

two E1 spans per MAS.

Do not administer (add) the highest

order timeslot/port as a member in

the trunk group.

•For an MAS with a single E1 card

Do Not add port 30. Only 29 ports

should be in the trunk group.

•For an MAS equipped with two E1

cards Do Not add Port 60. Only 59

ports should be in the trunk group.

The reason for this is due to a limitation with

the Dialogic drivers it requires that we leave

out the highest order timeslot to enable MWI,

even though MWI is sent on the D-Channel.

Therefore, only 29 ports are available on an

MAS with one E1 card, or 59 ports on an MAS

with two E1 cards.

Note: For full N+1 support in your MM environment you should set aside a

number of ports from each MAS in your environment to be allocated for each of

the different port types. When planning trunk group configuration for your

multiple MAS environment care should be taken to ensure the same number of

ports are allocated to the incoming trunk group for each MAS in your

environment. For example, if MAS1 has 16-ports allocated to the incoming trunk

group, MAS2 should also have 16-ports allocated to the incoming trunk group.

When running in a multiple MAS environment with N+1 support, you should

setup the trunks groups as follows:

AVAYA E1/QSIG 10

Incoming Trunk group: should be configured containing all of the required

incoming ports from each MAS in your environment, the ports should be entered

into the trunk group so Trunk group port-1 is the first port on MAS1, Trunk group

port-2 is the first port on MAS2, Trunk group port-3 is the second port on MAS1,

etc..

Outgoing Trunk group: should be configured with all of the required outgoing

ports from each MAS in your environment, used for MM client outcalls and TUI

transfers.’

Refer to Consideration 8.10 for additional N+1 programming.

Change the ISDN Numbering - Private Network form to configure and ensure

the PBX for the proper Network Level to be used. Below is a copy of the ISDN

Numbering - Private Network form with the required field in boldface.

display isdn private-numbering

ISDN NUMBERING - PRIVATE FORMAT

Network Level: 0PBX Identifier:

Level 2 Code: Deleted Digits: 0

Level 1 Code:

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

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