Avaya S8510 Bedienungsanleitung

Job Aids for Field Replacements (FRUs)

for the Avaya S8510 Server

03-602953

Issue 1

June 2008

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc.

can assume no liability for any errors. Changes and corrections to the

information in this document may be incorporated in future releases.

For full legal page information, please see the complete document,

Avaya Legal Page for Hardware Documentation, Document number

03-600759.

To locate this document on our website, simply go to http://

www.avaya.com/support and search for the document number in

the search box.

Documentation disclaimer

Avaya Inc. is not responsible for anymodifications, additions, or deletions

to the original published version of this documentation unless such

modifications, additions, or deletions were performed by Avaya.

Customer and/or End User agree to indemnify and hold harmless Avaya,

Avaya's agents, servants and employees against all claims, lawsuits,

demands and judgments arising out of, or in connection with, subsequent

modifications, additions or deletions to this documentation to the extent

made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked

Web sites referenced elsewhere within this documentation, and Avaya

does not necessarily endorse the products, services, or information

described or offered within them. We cannot guarantee that these links

will work all of the time and we have no control over the availability of the

linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language, as well as information

regarding support for this product, while under warranty, is available

through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by

reproduction, transfer, and or use can be a criminal, as well as a civil,

offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or

to ask questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya Web site:

http://www.avaya.com/support

03-602953 Issue 1 June 2008 3

Job Aid: Replacing the Avaya S8510 server. . . . . . . . . . . . . . . . 7

Reusing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Replacement materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Hardware and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Required information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Replacing the S8510 server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Back up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Power down the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Label and disconnect cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Remove the S8510 server from the rack . . . . . . . . . . . . . . . . . . . . . 12

If you are re-using the SAMP/dual NIC . . . . . . . . . . . . . . . . . . . . . . 14

Replace the server cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Install the replacement S8510 server in the rack . . . . . . . . . . . . . . . . 20

Install Communication Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Set TELNET parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Install the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Verify the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Set the time, date, and time zone . . . . . . . . . . . . . . . . . . . . . . . . . 22

Copy files to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Download optional language files . . . . . . . . . . . . . . . . . . . . . . . . 23

Install service pack, updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configure network parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Verify connectivity to the backup files . . . . . . . . . . . . . . . . . . . . . . 25

Restore backup data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Check for a super-user login . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Install the Communication Manager license and authentication files . . . . . 28

Reboot the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Integrity check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Ensure SAMP administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

If the server is a LSP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Stop and start Communication Manager. . . . . . . . . . . . . . . . . . . . . 30

Save translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Final replacement tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Job Aid: Replacing the hard drive on the

Contents

4 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server

Avaya S8510 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacement hardware and tools. . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Replacing either hard drive in the S8510 server. . . . . . . . . . . . . . . . . . . 34

Back up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Remove the front bezel from the S8510 server . . . . . . . . . . . . . . . . . 35

Identify the defective drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Remove the defective hard drive from the S8510 server . . . . . . . . . . . . 38

Install the replacement drive in the S8510 server . . . . . . . . . . . . . . . . 40

Replace the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Monitor the drive rebuild . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . 42

Job Aid: Replacing the Avaya S8510 dual network interface. . . . . . . 43

Replacement materials and tools. . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Required information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the dual NIC in the S8510 server . . . . . . . . . . . . . . . . . . . . . 44

Record Ethernet interface settings. . . . . . . . . . . . . . . . . . . . . . . . . . 44

Back up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Power down the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Label and disconnect cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Remove the S8510 server from the rack . . . . . . . . . . . . . . . . . . . . . . . 47

Remove the cover of the S8510 server. . . . . . . . . . . . . . . . . . . . . . . . 49

Remove the defective dual NIC from the S8510 server . . . . . . . . . . . . . . . 50

Install the replacement dual NIC in the S8510 server . . . . . . . . . . . . . . . . 51

Replace the cover on the S8510 . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Install the replacement S8510 server in the rack . . . . . . . . . . . . . . . . . . 52

Check LED activity on the dual network interface card. . . . . . . . . . . . . . . 53

Configure the dual NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Test connectivity to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Job Aid: Replacing the power supply on the Avaya S8510 Server. . . . 57

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Which power supply to remove? . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Replacing the power supply in the S8510 with only one power supply . . . . . . 58

Power down the S8510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Contents

03-602953 Issue 1 June 2008 5

Disconnect the power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remove the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Install the replacement power supply . . . . . . . . . . . . . . . . . . . . . . 60

Restore power to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Return the defective power supply . . . . . . . . . . . . . . . . . . . . . . . . 61

Replacing a power supply in the S8510 with dual power supplies. . . . . . . . . 62

Remove the defective power supply . . . . . . . . . . . . . . . . . . . . . . . 62

Replace the power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Restore power to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Return the defective power supply . . . . . . . . . . . . . . . . . . . . . . . . 64

Job Aid: Replacing the SAMP on the Avaya S8510 Server . . . . . . . . 65

Required materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Hardware and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Replacing the SAMP on the Avaya S8510 server . . . . . . . . . . . . . . . . . . 66

Power down the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Label and disconnect cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Remove the S8510 server from the rack . . . . . . . . . . . . . . . . . . . . . 68

Remove the cover of the S8510 server. . . . . . . . . . . . . . . . . . . . . . 70

Remove the defective SAMP from the S8510 server . . . . . . . . . . . . . . 71

Install the replacement SAMP in the S8510 server . . . . . . . . . . . . . . . 73

Replace the cover on the S8510 . . . . . . . . . . . . . . . . . . . . . . . . . 73

Install the replacement S8510 server in the rack . . . . . . . . . . . . . . . . 74

Update the SAMP firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Ensure SAMP administration . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . 76

Job Aid: Replacing the SAMP power supply . . . . . . . . . . . . . . . 77

Required materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Replacing the SAMP power supply for the S8510 server . . . . . . . . . . . . . . 77

Remove the defective SAMP power supply from the S8510 . . . . . . . . . . 77

Replace the SAMP power supply on the S8510 . . . . . . . . . . . . . . . . . 78

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . 78

Job Aid: Replacing the USB modem. . . . . . . . . . . . . . . . . . . . 79

Required materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Remove the old modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Contents

6 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server

Install the replacement modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . 80

Job Aid: Replacing the S8510 Compact Flash reader and card . . . . . 81

Required equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Remove the defective card drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Replace the card drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Replace the Compact Flash card . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Return the defective equipment . . . . . . . . . . . . . . . . . . . . . . . . . 83

03-602953 Issue 1 June 2008 7

Job Aid: Replacing the Avaya S8510 server

!Important:

Important: Always check the Avaya Support Website for Product Support Notices at http://

support.avaya.com/japple/css/

japple?PAGE=ProductArea&temp.productID=162774.

This Job Aid describes the procedures to replace an Avaya S8510 Server running Release 5.1

of Avaya Communication Manager.

Reusing hardware components

When replacing a defective S8510 server, you can re-use these components:

•Server Availability Management Processor (SAMP), see Remove the SAMP from the

defective S8510 server on page 16.

•Network interface card (NIC), see Remove the dual NIC from the S8510 server on

page 17

If either of these components are serviceable, Avaya recommends that you remove them from

the defective server and install them in the replacement server.

Replacement materials

Hardware and tools

Verify that you have the following equipment and tools on site:

•S8510 Server (MID SIZE APP SRVR FOR CM), Material ID 700449119

Note:

Note: Material ID 700449119 applies to the Avaya S8510 server, configured with 2 GB

memory, and running Communication Manager Release 5.1 or greater.

•Customer’s software CD-ROM

•Services laptop and crossover cable

Job Aid: Replacing the Avaya S8510 server

8 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server

•#2 Phillips (cross-point) screwdriver

•Electrostatic wrist ground strap and mat

•Key to lock on front bezel

Note:

Note: The server ships with the front bezel unlocked and the keys taped inside it. The

customer decides whether to lock the front bezel or not. When you are finished

with the replacement procedure, please leave the server’s front bezel as you

found it.

Required information

•Server configuration information:

- Server host name

- Subnet mask

- IP addresses of the server and default gateway

•Backup information:

- Location/device

- FTP host name

-Directory

- User name

- Password

•SAMP access information:

- IP address (if connecting remotely)

-Login

- Password

Additional information

The following Avaya S8510 documents might be helpful:

•Installing the Avaya S8510 Server and its Components (03-602918)

•Avaya Server Availability Management Processor (SAMP): Avaya S8510 Server

(03-602923)

Before going to the customer site

03-602953 Issue 1 June 2008 9

Before going to the customer site

Download the following to the laptop that you will use at the customer site:

1. Communication Manager license file and authentication (password) file from the RFA site.

2. Software service pack

3. Security updates

4. Firmware upgrades:

- Server Availability Management Processor™ (SAMP)

- Media gateway

- Media module(s)

- IP telephone firmware

The Avaya Support URL is http://support.avaya.com/downloads.

The RFA URL is http://rfa.avaya.com/.

Replacing the S8510 server

Back up data

To back up the data on the S8510 Server:

1. Connect your laptop to the server’s service port using the crossover cable.

2. At a browser on your laptop log in to the Maintenance Web Pages (192.11.13.6).

Note:

Note: You might need to clear the ARP cache on your laptop (issue the arp -d

192.11.13.6 command from the laptop’s command line) before you connect to

the Maintenance Web Pages.

3. At the Maintenance Web Pages select Data Backup / Restore > Backup Now.

The Backup Now page displays.

4. In the Data Sets section select (check) all of the following data sets:

-ACP Translations and Save ACP translations before backup.

- Server and System Files

Job Aid: Replacing the Avaya S8510 server

10 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server

- Security Files

5. Select the Backup Method:

- Local PC Card (the USB-connected Compact Flash reader/card)

Tip:

Tip: Backing up to the USB Compact Flash saves remastering time.

- Network Device: enter the customer-supplied information for:

•User Name

•Password

•Host Name

•Directory

6. Click Start Backup.

Wait for the message indicating that the backup was successful.

Power down the server

Shutdown the S8510 server using either the Maintenance Web Pages or the manual Shutdown

button on the faceplate.

1. On the Maintenance Web Pages, select Server > Shutdown Server.

The Shutdown Server page displays.

a. Select the Delayed Shutdown option.

b. Uncheck the Restart server after shutdown checkbox.

c. Click Shutdown.

2. If you cannot access the Maintenance Web Pages, you can manually power down the

server by pressing the power button on the front panel (Note 1 in Figure 1).

Note:

Note: The system’s Advanced Configuration and Power Interface (ACPI) is disabled,

meaning that power is cut off immediately after pressing the power button.

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