Avaya S8700 Series Bedienungsanleitung

July 2003

Job Aid

555-245-768, Issue 1

Comcode 700281124

Replacing the Hard Drive on the

Avaya S8700 Media Server

Avaya S8700 Media Server with Avaya MCC1 or SCC1 Media Gateway

Avaya S8700 Media Server with Avaya G600 Media Gateway

This job aid describes the steps required to replace the hard drive on an Avaya S8700 Media Server. This job aid

should be used only if a failure has occurred and it is determined that the hard drive should be replaced.

Upgrade Requirements

A software upgrade may be required when replacing a failed hard drive on an S8700 Media Server. The following

table describes when an upgrade is required.

Required Equipment

Verify that you have the following equipment and tools on site:

■Replacement hard drive

■CD-ROM(s) with appropriate software load(s) — R1.2 (1.0/1.1 replacement or for R1.0/1.1 LSPs) and/or R1.3

(R1.3 replacement)

■Ethernet crossover cable for direct connection of your laptop to the media servers

■Cross-point (Phillips) screwdrivers (#1 and #2)

■Hex-head (Allen) wrench (1/8 in. 3mm)

■Electrostatic wrist ground strap and mat

Software Release Before Disk

Failure Upgrade Requirement

Release 1.0, 1.1.x

(R011x.01.xxx.x) If used, upgrade all LSPs to Release 1.2 software. Because the

replacement hard drive comes with Release 1.2 software, you need to

upgrade the existing media server to Release 1.2 software.

Release 1.2.x

(R011x.02.xxx.x) No upgrade is required because the new hard drive contains R1.2

software. However, a software patch, if necessary, must be installed.

Release 1.3.x

(R011x.03.xxx.x) Because the new hard drive contains R1.2 software, the software must

be upgraded to R1.3. You must also install the same patch(es) as that on

the existing server. Neither the other media server nor the LSPs need to

be upgraded because they already have R1.3 software.

Job Aid

July 2003 555-245-768, Issue 1

Comcode 700281124

Pre-Site Tasks

Before you go on site, verify that the following tasks have been done.

■Ask the customer for the Product ID for the media server being replaced. If the customer does not have it, run

the Avaya Registration Tool (ART) to obtain the Product ID number for the replacement media server.

■If the customer is using SNMP for alarming, you will need to get the IP addresses and community names from

the customer as the SNMP programming is not saved after the replacement.

■If upgrading the software, verify that you have the correct software, software patches, and firmware. You must

upgrade the firmware on the IPSIs, upgrade the software on both media servers, and install the required

software patch.

■Verify that the customer has backed up all the system and translation files.

Checklist 1. Pre-Site Tasks for Replacing a Hard Drive on an S8700 Media Server

9Task Description

1(For R1.0/1.1.x, R1.3 replacements

only) Obtain CD-ROMs with the Cor-

rect Software Releases

Retrieve an R1.2 CD-ROM (1.0/1.1.x replacement or for R1.0/1.1

LSPs) and/or R1.3 CD-ROM (R1.3 replacement only).

Note: R1.2 systems do not require the CD-ROM because the

replacement hard drive already has the R1.2 software.

2Get Communication Manager Patch,

If Appropriate The latest Communication Manager patch file may be available

on the CD-ROM. Otherwise, download it to your laptop from the

Avaya Support Web site (http//www.avaya.com/support). Select

Software & Firmware Downloads > S8700 Media Server >

Software Download.

3Get Firmware for IPSI, C-LAN, Med-

Pro, and/or VAL Circuit Pack, If

Appropriate

Download the latest firmware to your laptop from the Avaya Sup-

port Centre Web site (http//www.avaya.com/support). Select

Software & Firmware Downloads > S8700 Media Server >

Firmware Download.

4Get the Product ID and Modem IP

Address Run ART to obtain the Product ID for the media server with the

failed hard drive and the IP address for the customer’s INADS

line. Access the ART web site on your laptop at the URL

http://art.dr.avaya.com/ARTidcrt.cgi.

5(For R1.0/R1.1 replacement only)

Get License and Authentication Files Go to the RFA Web site (http://rfa.avaya.com) to retrieve the

License and Avaya Authentication files for the customer. You can

use the files that were originally created.

Job Aid

July 2003

555-245-768, Issue 1

Comcode 700281124

Initial Onsite Tasks

NOTE:

Except where noted in the following checklist, see "Upgrading the Avaya S8700 Media Server

Configurations" documentation on the Avaya S8300 and S8700 Media Server Library CD-ROM,

555-233-825, Issue 3, for details on tasks.

Checklist 2. Initial Tasks for Replacing a Hard Drive on an S8700 Media Server

9Task Description

1Log into Web Interface of the

Active S8700 Media Server Connect to the Services port on the back of the media server. Open a

browser on your laptop, and using 192.11.13.6, log onto the Mainte-

nance Web Interface.

Note: You must use the initial installation craft password.

2Determine the Software Release

of the Existing Media Server and

Necessary Patches

(For R1.2 and R1.3 replacement only) Under Server Configuration

and Upgrades, click View Software Version.

(For R1.0/R1.1.x replacement only) The system must be upgraded

to R1.2 software.

3(For R1.0/R1.1 replacement

only) Determine If the Customer

Has LSPs

Ask the customer, or check by using a terminal emulator to access

the Communication Manager SAT command prompt screen. Use the

192.11.13.6 IP address.

Type list configuration media-gateway number, where number is

the number of a G700 media gateway. If ICC appears in slot 1, the

device is an LSP. Repeat for each G700 Media Gateway.

4(For R1.0/R1.1 replacement

only) If There Are LSPs,

Upgrade LSPs and Their

Respective G700 Media Gate-

ways to R1.2

The LSPs must be on R1.2 before upgrading the other media server

to R1.2. Also, upgrade the firmware for each G700 Media Gateway,

including media modules and P330 stack processors.

Note: Be sure to stop Communication Manager software on each

LSP (use stop -acfn command) until the media server has been

upgraded. For detailed information, see Installation and Upgrades for

the Avaya G700 Media Gateway Controlled by An S8300 Media

Server or an S8700 Media Server, 555-234-100.

6DetermineIftheCustomer Hasa

Recent Backup of Data On the Web Interface, select View Backup Log to search for backup

files. Check for the types of data and dates. Verify that there are suc-

cessful backups that could appropriately be restored, if necessary.

Verify with the customer that if the backups were to a LAN server, you

have access permissions to restore the data, if necessary.

Job Aid

July 2003 555-245-768, Issue 1

Comcode 700281124

7Resolve Alarms on the Active

Media Server Under Alarms and Notification click View Current Alarms.

Use a terminal emulator to access the Communication Manager SAT

command prompt screen. Use the display alarms command.

For instructions on resolving alarms, see Maintenance for the Avaya

S8700 Media Server with an Avaya G600 Media Gateway,

555-233-142.

Note: You cannot resolve alarms on the standby media server. Also,

DUP alarms on the active media server will re-occur. Ignore them for

now.

8Back up All Data Sets from the

Active S8700 Media Server Under Data Backup/Restore select Backup Now.

Note: Be sure to check the Save ACP translations prior to backup

option on the Backup Now page.

9Suppress Alarm Origination on

the Active S8700 Media Server Use telnet to access the Linux command line on the active media

server. Use the almsuppress -t 120 command to suppress alarms

for the duration of the replacement process. (Maximum time is 2

hours.)

Checklist 2. Initial Tasks for Replacing a Hard Drive on an S8700 Media Server

9Task Description

Job Aid

July 2003

555-245-768, Issue 1

Comcode 700281124

Tasks to Replace the Hard Drive

Checklist 3. Tasks for Replacing a Hard Drive on an S8700 Media Server

9Task Description

1Unplug the Media Server with

the Failed Hard Drive Unplug the media server from its power source.

Caution: Turning off power in this way can corrupt data on the hard drive.

Use this method to power down the media server only when you are ready

to replace the failed hard drive.

2Disconnect All the Cables Disconnect all the cables from the back of the media server with the failed

hard drive.

Note: Be sure to label the cables for easy reconnection. See Getting

Started with the Avaya S8700 Media Server with the G600 Media Gate-

way, 555-234-240, Getting Started with the Avaya S8700 Media Server

with MCC1 or SCC1 Media Gateway, 555-234-241, or Server and CSS

Separation—Avaya S8700 Media Server Job Aid.

3Remove Media Server from

Rack Remove the media server from the rack. See Getting Started with the

Avaya S8700 Media Server with the G600 Media Gateway, 555-234-240,

or Getting Started with the Avaya S8700 Media Server with MCC1 or SCC!

Media Gateway, 555-234-241.

4Remove the Cover of the

S8700 Media Server See ‘‘Remove the Cover of the S8700 Media Server’’ on page 11.

5Replace the Hard Drive See ‘‘Replace the Hard-drive’’ on page 11.

6Replace the Cover of the

S8700 Media Server See ‘‘Replace the Cover of the S8700 Media Server’’ on page 14.

7Reinstall the Media Server in

the Rack Reinstall the media server in the rack. Leave all the cables unconnected.

8Power up the Media Server with

the Replaced Hard Drive. Plug the media server into the appropriate UPS to power it up. If it does

not power up, press the power button and release it quickly.

Note: Wait at least 3 minutes for the media server to complete its power

up. Watch the LEDs on the media server to see when they stop flashing

and stay solidly lit.

Job Aid

July 2003 555-245-768, Issue 1

Comcode 700281124

Final Tasks

Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server

9Task Description

1Log into the Maintenance Web

Interface on the Media Server

with the New Hard Drive

Connect to the Services port on the back of the media server. Open a

browser on your laptop, and using 192.11.13.6, log onto the Mainte-

nance Web Interface.

Note: You must use the initial installation craft password.

2Check That Processes Are

Running Under Server click View Process Status and select "Summary and Dis-

play once." Make sure all processes are up except dupmgr (the duplica-

tion cables are not connected yet).

3Set the Time and Date Under Server click Set Server Time/Timezone. Make changes as nec-

essary.

4Select Correct Configuration Under Server Configuration and Upgrades click Configure Server and

select IP Connect or Multi-Connect configuration, whichever is the

appropriate configuration.

Note: The existing media server does not have this page because it dis-

appears once the media server’s offer type is configured.

5(For R1.0/R1.1.x replacement

only) Download and Install the

License and Authentication

Files

Under Miscellaneous click Upload Files to Server (via browser) to

upload the files from the laptop to the media server.

Click Install License and Install Authentication to install the files.

Note: The next time you log in, you will be ASG challenged.

6(For R1.3 replacement only)

Upgrade Software on the Media

Server with the New Hard Drive

to Match the Software Release

on the Existing Media Server

Insert the software CD into the media server CD-ROM drive. Click

Install New Software Release and continue through the software

installation.

Note: Be sure to select Make Server Upgrade Permanent when the

software upgrade is complete.

7Install Communication Man-

ager Software Patch Click Upload Files to Server (via browser) to copy the patch to the

/var/home/ftp directory. Use telnet to access the Linux command prompt

screen. Refer to Avaya S8300 & S8700 Media Server Patching Proce-

dures available at http://avaya.com/support for the patch installation pro-

cedures.

Note: Installing the patch releases the media server into active service.

Job Aid

July 2003

555-245-768, Issue 1

Comcode 700281124

8Restore Configuration on the

Media Server with the New

Hard Drive

Get the configuration data from the customer. Alternatively, log into the

existing media server and under Server Configuration and Upgrades

click Configure Server to view the configuration screens.

On the media server with the new hard drive, click Configure Server to

restart the configure media server process. Use the configuration

screens for the existing media server to determine the values for the

media server you are configuring. Exception: make sure that one media

server is 1 and the other is 2.

Caution: If you use the existing media server to retrieve the configure

media server data, do not click Continue at the Update Server (Warn-

ing) screen. You do not want to reconfigure the existing media server.

9Restore Data on the Media

Server with the New Hard Drive Restore translations only. Under Data Backup/Restore click

View/Restore Data.

For 1.0/1.1.x only: You must select Force restore if backup version

mismatch also for the data to be restored to a different release of soft-

ware.

10 Verify the Software Version. Under Server Configurations and Upgrades click View Software Ver-

sion to verify that the media server with the new hard drive is on release

1.2 or 1.3 software, as appropriate, and has the appropriate patches.

11 (For 1.0/1.1.x Replacement

Only) Reset the System At the SAT command prompt screen, use the reset system 4 com-

mand.

12 (For 1.0/1.1.x Replacement

Only) Verify translations At the SAT command prompt screen, use the list station command,

and verify that the customer’s stations are listed.

13 (For R1.0/R1.1.x replacement

only) Save Translations At the SAT command prompt screen, use the save translation com-

mand.

14 (For R1.0/R1.1.x and R1.2

replacements only) Upgrade

IPSI, C-LAN, MedPro, and VAL

Circuit Pack Firmware

The IPSI circuit packs must be on the latest firmware for an R1.2 sys-

tem. At the same time, upgrade the firmware on the C-LAN, MedPro,

and VAL circuit packs. Refer to "Upgrading the S8700 Media Server

Configuration" section of the Avaya S8300 and Avaya S8700 Media

Server Library CD-ROM,555-233-825

Caution: Upgrading the firmware on a circuit pack requires a reset of

that circuit pack.

15 Check the Configuration At the SAT command prompt screen, use the list configuration all

command. Check that all the hardware is displayed.

Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server

9Task Description

Job Aid

July 2003 555-245-768, Issue 1

Comcode 700281124

16 Stop Communication Manager

and Busy Out the Media Server At the Linux command line, type stop -acf.

On the Maintenance Web Interface, under Server click Busy Out

Server to busy out the media server.

17 Restart Communication Man-

ager on the Media Server At the Linux command line, type start -ac to bring the media server up

in the busied out, standby mode.

18 Verify Busied Out Status On the Maintenance Web Interface under Server click View Summary

Status. Make sure the media server is busied out.

19 Reattach All Cables Connect the fiber duplication cable and the Ethernet duplication cable to

the media server with the new hard drive. Connect all the other cables.

20 Check the Status of the Standby

Media Server from the Active

Media Server

Connect to the active media server. Click View Summary Status. Make

sure that the active media server shows data for the standby media

server.

21 Check the Status of the Active

Media Server from the Standby

Media Server

Connect to the standby media server. Click View Summary Status.

Make sure that the standby media server shows data for the active

media server and that the data from both media servers matches.

22 Ping the Connections on the

Media Server with the New

Hard Drive

Under Diagnostics click Execute Pingall. Ensure that all connections,

including the active media server, the IPSI boards, and all administered

connections respond.

23 Check Alarms on Both Media

Server Under Alarms and Notification click View Current Alarms. Clear any

alarms that appear.

Connect to the active media server. On the SAT command prompt

screen, use the display alarms command. Clear any alarms that

appear.

Caution: If you cannot clear alarms, stop. Call your service support

group. Do not continue with this task list until alarms have been

resolved.

24 Check the Health of the Active

Media Server At the SAT command prompt screen, use the list ipserver-interface

and the status health commands. Check that all connections are work-

ing correctly.

Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server

9Task Description

Job Aid

July 2003

555-245-768, Issue 1

Comcode 700281124

25 Release the Busied Out

Standby Media Server Connect to the standby media server. Under Server click Release

Server to release the media server from busy out mode. The active

media server will begin to refresh the translations and security files of

the standby media server.

26 Monitor the Refresh of the

Standby Media Server Connect to the active media server. Under Server click View Summary

Status to monitor the refresh of the standby media server until the

refresh is complete.

27 Save Translations on the Active

Media Server Once the media server is refreshed, on the SAT command prompt

screen, use the save translation command.

28 Log in Again to the Standby

Media Server Web Interface Connect to the standby media server. Open a browser on your laptop,

and using 192.11.13.6, log into the Maintenance Web Interface. You

should be ASG challenged in order to log in.

Note: You should no longer be able to use the initial installation craft

password.

(For R1.2 and R1.3 replacements only) Go to ‘‘Set the Product ID on

the Media Server with the New Hard Drive’’ on page 10.

29 (For R1.0/R1.1.x replacement

only) Make the Standby Media

Server the Active Media Server

Under Server click Interchange Servers.Also, select Force inter-

change regardless of server status to make the standby media server

the active media server.

Note: This forces a reset system 4. Monitor the media server to make

sure it is healthy before continuing.

30 (For R1.0/R1.1.x replacement

only) Check the Status of the

Active Media Server

At the SAT command prompt screen, use the list trunks, list stations,

list hunt, and list data commands to make sure that the same items

that were in service before the replacement are still in service.

31 (For R1.0/R1.1.x replacement

only) Resolve Alarms on Both

Media Servers

On the active media server first, click View Current Alarms. Then

resolve alarms. Connect to the standby media server and resolve

alarms on the standby media server.

On the SAT command prompt screen, use the display alarms com-

mand.

32 (For R1.0/R1.1.x replacement

only) Log into the Existing

Media Server

Connect to the Services port on the back of the media server that did not

need a hard drive replacement and using 192.11.13.6, log into the Main-

tenance Web Interface

Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server

9Task Description

Job Aid

July 2003 555-245-768, Issue 1

Comcode 700281124

33 (For R1.0/R1.1.x replacement

only) Upgrade the Existing

Media Server

Insert the R1.2 software CD into the existing media server CD-ROM

drive. Under Server Configuration and Upgrade click Install New Soft-

ware Release and continue through the software installation.

Note: Be sure to select Make Server Upgrade Permanent before con-

tinuing.

34 (For R1.0/R1.1.x replacement

only) Install Software Patch on

Existing Media Server

Under Miscellaneous click Upload Files to Server (via browser) to

copy the patch to the /var/home/ftp directory. Refer to Avaya S8300 &

S8700 Media Server Patching Procedures available at

http://avaya.com/support.

35 (For R1.0/R1.1.x replacement

only) Release the Existing

Media Server from Busy Out

Mode

Under Server click Release Server to verify that the media server is

released from the busy out mode.

36 (For R1.0/R1.1.x replacement

only) Start Call Processing on

LSPs, If Present

Connect to each LSP, telnet to the IP address for that LSP and use the

start -afcn command to restart call processing.

37 Set the Product ID on the Media

Server with the New Hard Drive Type productid -p product_id, where product_id is the product ID you

received from the customer or the ART tool. It should be the same prod-

uct ID as the old hard drive.

38 Enable Alarms to INADS on the

Media Server with the New

Hard Drive

Using telnet on the Linux command prompt screen, type almcall to find

out phone numbers, almenable -d to enable dial-out alarms, almenable

-s to enable SNMP alarm traps, and almenable to verify that the alarms

are enabled.

39 Administer Backup Schedule on

the Media Server with the New

Hard Drive

On the Maintenance Web interface under Data Backup/Restore, click

Schedule Backup to readminister the media server’s backup schedule.

40 Backup System Files on Active

Media Server Click Backup Now and select "Save ACP translations prior to backup"

to save translations and backup system files to the PCMCIA flashcard or

to the customer’s LAN backup media server.

41 Log Off All Administration Appli-

cations When you have completed all the administration, log off of the media

server.

Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server

9Task Description

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