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Instructions on how to capture logs from Bipac 74xx.

1. Please turn off your Bipac 74xx.

2. Unplug the USB dongle from your router.

3. Plug the serial (RS232) 9 pins connecter to Ethernet converter to the computer’s

RS232 serial port.

4. Connect up an Ethernet cable (RJ45) from the RS232 to Ethernet converter to the

74xx LAN port 4, then insert a second RJ45 cable into the computer’s LAN port and

the other end of the RJ45 cable to LAN port 1 on the 74xx.

Go to your computer then start Hyper Terminal program in windows.

Enter test and pick any icon and click on “OK”. The next page will load and look like

this.

Please select “COM1” and click on “OK”

On the Bits per second please select “9600” as shown above. Also please select

“None” on the Flow control and click on “OK”.

You should now have this page.

Please now turn on your device without the usb connected.

You should see the following messages.

Please wait for a while as the unit fully boots up. Once it has failed to detect the USB

dongle you will see this page.

If you are prompted to enter the username and password before the detection of the

USB dongle please enter the default username “admin” and the password “admin”.

If not then the page will look the same as above.

Enter your username as “admin” and the password “admin”

Once you are logged in your will get the message “Login Successful”, as shown

below.

The cursor should be flashing next to admin as shown above.

Then type “system trace enable usb_host debug” then press enter

Then type “console enable” then press enter

Then type “event show” then press enter

After typing those commands your page should look like this.

Now please plug in your USB dongle into your device.

The following logs will start to appear.

Please wait around 3 minutes.

Once three minutes are passed, please click on file, save as, and save the file to a

location.

Please run this test three times and capture all three logs for us and send them back to

us.

Thanks once again for helping capture these results.