Canon ImageRUNNER ADVANCE C356iF II Betriebsanleitung

Last update 04/27/2018

Pre-Visit

Serviced

History Check

Common

Process

(Before)

Maintenance

Process

Common

Process

(After)

Purpose

Increase the following items.

FCFR (First Call Fix Rate)

Uptime

MCBC (Mean Copies Between Calls)

Customer Satisfaction

How to use

This document was developed by Canon USA Engineering Services and Solutions to

perform consistent, effective and efficient maintenance on all Canon products.

FCFR, MCBV,

Uptime

Parts Cost

Visits, Labor

Implementation of the Preventative Maintenance Procedure

Service History Check - [Pre Visit]

Procedure Detail Note Time

Action Prior to

Customer Visit:

Whenever

possible,

Check Snapshot

for :

min

Check

1. Log into Snapshot : •Enter the machine Serial Number to check the

following:

1. Firmware Version –Prepare Firmware if necessary

2. Communications

3. Counters –Machine Usage

4. Event History –Check History for Errors, Alarms

and Jams

5. Consumable Part Counters -

Prepare Consumable and Durable

Parts

•Firmware Version

•Event History

•Part Counters

•Service Mode Settings

iR ADV C255iF/ C355iF Advanced Maintenance Guide

1. Understand the machine's current condition

(jams and error, needed consumable parts) before

visiting EM call or PM-Call.

2. Prepare all consumable parts that exceeded

Target and replace them on a PM-call, replace any

parts that exceeded life you have now at the EM

call.

3. Take the necessary actions for the jamming and

errors.

Procedure Detail Note Time

Verify Customers’

Concern

Ask the customer about the condition of the machine

and validate any issues they have.

Ask Questions to find out if there are any following

issues on the machine?

1.Copy Quality

2.Jamming

3.ERROR

4.Other issues (Copier Only)

5.No Problem

Point:

- To perform efficient maintenance, we need to

ask the customer about the machine condition.

Check the Serial

Number

Ensure the serial number on the machine matches the

serial number that you are dispatched to.

Point:

- If the serial number is incorrect and there is

more than one machine at the account that is

down please notify dispatch.

Perform COM-TEST

COPIER > Function > INSTALL>COM-TEST If COM-TEST is NG, fix this issue at first. If you can’t

fix this issue please insure the issue is resolved

prior to leaving the account.

Common Process (Before)

min

Check

min

Scan

min

Check

min

COM TEST

iR ADV C255iF/ C355iF Advanced Maintenance Guide

COM TEST

Procedure Detail Note Time

Check Service Log

1. Check Service Log Point:

1. Check the log to see if there is any reoccurring

issues. If you see the same issues listed on the

log, then the root cause hasn’t been fixed.

2. Check what parts were replaced recently.

These parts should not be replaced again for

the same issue.

3. If the problem seems to be related to the

previous call, check what the previous tech did.

1. Check System Software Version

Check for latest version on e-support and

recommend to update the system software to latest

version

Point:

The latest firm contains following major

countermeasure.

Check Service history

1. Check ERR/JAM history Address all Error and Jams.

Check

COPIER>DISPLAY>ERR

COPIER>DISPLAY>JAM

min

Visual Check

min

Check

COM TEST

min

Visual Check

If Snapshot tool was used

successfully, skip steps C5

through C8

Check System

Software Version

Check Update

COPIER>DISPLAY>VERSION

1. As of 4/26/17 MN-CON is 19.06.01 (TP17-079)

If Snapshot tool was used

successfully, skip steps C5

through C8

Common Process (Before)

iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time

Check the Drum counter

1. Check the Drum counter. Point:

Replace the drums by referring to the value

below to eliminate drum over life related

issues.

COPIER>COUNTER>LF

Y/M/C/K-DRM-LF = 100 % or above

COPIER>COUNTER>DRBL-1 > PT-DR-Y/M/C

Check the P/U

roller counters

Reset the counters if parts

are replaced.

*Check that physical

condition of the part

matches the counter

Check the roller counters.

Point:

Replace the rollers over 100% to eliminate parts

over life related JAM.

Cassette 1, Bypass: COPIER>COUNTER>DRBL-1

C1-PU-RL

C1-FD-RL

C1-SP-RL

C1-PU-RL

Cassette 2,3,4: COPIER>COUNTER>DRBL-2

C2/C3/C4-PU-RL

C2/C3/C4-FD-RL

C2/C3/C4-SP-RL

ADF: COPIER>COUNTER>DRBL-2

DF-SP-PD (50K)

DF-PU-RL (50K)

Check the other

durable counters

Reset the counters if parts are

replaced.

*Check that physical condition of

the part matches the counter

1. See the Parts counter.

COPIER>COUNTER>DRBL-1/DRBL-2

Point:

Recommend to replace the following parts over

100%.

COPIER>COUNTER>DRBL-1.

Replace

COPIER>COUNTER>DRBL-1

COPIER>COUNTER>DRBL-2

COPIER>COUNTER>LF

Replace

ITB estimate (150K)

Fixing FX-UNIT (150K)

Clear

Counter

Check

Visual Check

Replace

min

Secondary Transfer Outer

Roller estimate (150K)

Replace

min

Visual Check

min

Replace

If Snapshot tool was used

successfully, skip steps C5

through C8

If Snapshot tool was used

successfully, skip steps C5

through C8

Waste Toner Container : WST-TNR

estimate (30K )

M-PU-RL

M-FD-RL

M-SP-PD

Clear

Counter

Finisher : FIN-MPDL & FIN-SPDL

Check Replace

There is no

Periodic

replacement

# for these

parts. Inspect

and replace

as needed.

Common Process (Before)

iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time

Make Samples

(Before Sample)

Make the following Copy/Print samples from ADF and

Copy Glass.

1. PG5 2.CA7

3. PG6 4. PG10

Any issues, resolve them as needed.

Inspect paper Feed

Make copies from all Cassette using at least 5 originals

in the ADF.

Make copies using the following cassette.

Point:

Make following jobs.

1.Double sided

2.Staple

3.Hole punch

If you see the JAM, find the cause and fix that issue.

1. Cassette 1

2. Cassette 2

3. Cassette 3

4. Bypass tray

Perform C10 and C11 at the same time to save time

min

Check

CheckCheck

Check

Common Process (Before)

C11

C10

iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail & Action Note Time

Clean ADF for Dust

1. Inside cover Point:

Clean ADF Rollers

Clean the rollers if they were not replaced in step No.5.

1. Separation Pad 2. P/U, Rollers

Clean the rollers using lint free paper with water.

Sensors should be cleaned by blower brush.

If the rollers are under 50% usage, cleaning

may not be necessary.

Clean the Glass/ Optics

1. Copy Glass 2. CIS Unit Point:

1. Clean the Copy Glass with Oil cleaner (FY9-

6020-000).

2. Check that there is no dirt or any foreign

particles on the scanner system part. (CIS/CCD)

3. Check that the CIS/CCD unit moves smoothly

and there is no dirt on the rail.

4. Check that there is no dew condensation found

on the scanning system parts.

Maintenance Process

min

Clean

iR ADV C255iF/ C355iF Advanced Maintenance Guide

Clea

Check

Chec

Clean

Clean Clean

1 2

Procedure Detail Note Time

Clean Rollers on

Cassettes & Multi-

feeder

Clean the rollers if they were not replace in step No.5.

1. Pick up Roller 2. Feed Roller 3. Separation Roller

Clean the rollers using lint free paper with water.

1.Check that there is no foreign particles such as

paper dust, etc.

2.Check that the Pick-up/Feed/Sep rollers are not

worn and deformed and has no cut /dirt.

3.Check that the Feed Guide is not worn and

deformed and has no cut/dirt.

4.Check all cassettes for:

•Installed properly and the paper size is configured

properly

•Side guides/trail edge guide plate is properly set.

•Middle plate moves smoothly and is not

deformed.

Take out the Fixing Assembly and clean the inlet

guides

Point:

1. Check that the fixing film and pressure roller is

not worn and deformed and has no cut/ dirt

Clean the Fixing Inlet Guide with lint-free

paper moistened with alcohol

COPIER>FUNCTION>NIP-CHK

Check the nip pressure later when everything is

put back together if you are experiencing fusing

issues.

Visual Check

min

Clean

Visual Check

Clean

Clean the Fixing ;

Open up the side

of the machine

Clean

Maintenance Process

M-5

iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time

Clean Inside of the

machine.

CAUTION:

• Do not use alcohol because it

causes melting and clouding of the

sensor window.

• Do not dry wipe the sensor

window because it is charged to

attract toner

Point:

Check that the Transfer Roller is not worn and

deformed and has a cut/dirt.

ITB

Feed Guide / Rib

Transfer Guide

Static Eliminator

Patch sensor

Drum

[M6] Clean area around ITB assembly

[M7] Clean Right inner cover area

[M8] Clean the ends of the Drum Unit

Clean the [A] part of the Drum Unit (Y) [1] with

a blower [2]

Clean the [A] part of the Drum Unit (Y) [1] with

lint-free paper [3]

[M9] Clean the Registration Patch Sensor

Unit “See Caution”

Clean patch sensor with a blower; If soiling cannot

be removed, clean sensor with cotton swab

moistened with water in a single direction.

[M10] Clean the Registration front Guide

Maintenance Process

M10

iR ADV C255iF/ C355iF Advanced Maintenance Guide

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