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Cisco 5500 Series Wireless Controller

Installation Guide

This guide is designed to help you install and minimally configure your Cisco 5500 Series Wireless

Controller.

•Compliance and Safety Information, page 1

•Controller Overview, page 3

•Unpacking and Installing the Controller, page 8

•Using the Startup Wizard, page 24

•Controller Specifications, page 31

•Obtaining Documentation and Submitting a Service Request, page 31

•Cisco 90-Day Limited Hardware Warranty Terms, page 31

Compliance and Safety Information

FCC Safety Compliance Statement

Modifying the equipment without Cisco’s authorization may result in the equipment no longer

complying with FCC requirements for Class A digital devices. In that event, your right to use the

equipment may be limited by FCC regulations, and you may be required to correct any interference to

radio or television communications at your own expense.

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Compliance and Safety Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference in which case users will be

required to correct the interference at their own expense.

Try to correct the interference by one or more of the following measures:

•Verify that the ambient temperature remains between 32 to 104° F (0 to 40° C), taking into account

the elevated temperatures when installed in a rack or enclosed space.

•When multiple Cisco 5500 Series Wireless Controllers are mounted in an equipment rack, be sure

that the power source is sufficiently rated to safely run all the equipment in the rack.

•Verify the integrity of the electrical ground before installing the controller.

Safety Information

Safety warnings appear throughout this guide in procedures that may harm you if performed incorrectly.

A warning symbol precedes each warning statement. The warnings below are general warnings that

apply to the entire guide. Translated versions of the safety warnings in this guide are provided in the

Regulatory Compliance and Safety Information for the Cisco 5500 Series Wireless Controller document

that accompanies this guide.

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you

work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar

with standard practices for preventing accidents. Use the statement number provided at the end of

each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Warning

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the

absence of a suitably installed ground conductor. Contact the appropriate electrical inspection

authority or an electrician if you are uncertain that suitable grounding is available.

Statement 1024

Statement 371—Power Cable and AC Adapter

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Controller Overview

Statement 191—VCCI Class A Warning for Japan

Controller Overview

The Cisco 5500 Series Wireless Controller is currently available in one model: 5508.

The Cisco 5500 Series Wireless Controller, designed for 802.11n performance and maximum scalability,

supports up to 250 lightweight access points and 7000 clients, making it ideal for large-sized enterprises

and high-density applications. A core component of the Cisco unified wireless solution, these controllers

deliver wireless security, intrusion detection, radio management, quality of service (QoS), and mobility

across an entire enterprise. The controllers work in conjunction with other controllers, Cisco Wireless

Control System (WCS), and access points to provide network managers with a robust wireless LAN

solution.

The Cisco 5500 Series Wireless Controller supports the OfficeExtend access point, which provides

secure communications from a controller to an access point at a remote location, seamlessly extending

the corporate WLAN over the Internet to an employee’s residence.

In order to best use this guide, you should have already designed the wireless topology of your network.

Because the radio resource management (RRM) feature automatically detects and configures access

points as they appear on the network, it is not necessary to have any access points on the network in order

to install and configure a controller.

Figure 1 shows the front panel of the Cisco 5508 Wireless Controller.

Warning

This is a Class A product based on the standard of the Voluntary Control

Council for Interference by Information Technology Equipment (VCCI). If this

equipment is used in a domestic environment, radio disturbance may arise.

When such trouble occurs, the user may be required to take corrective

actions.

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Controller Overview

Figure 1 Front Panel

Console Port Connections

The controller has both EIA/TIA-232 asynchronous (RJ-45) and USB 5-pin mini Type B, 2.0 compliant

serial console ports. The default parameters for the console ports are 9600 baud, 8 data bits, 1 stop bit,

and no parity. The console ports do not support hardware flow control.

EIA/TIA-232

Depending on the cable and the adapter used, this port appears as a DTE or DCE device at the end of the

cable. Only one port can be used at a time.

USB Console

The USB console port connects directly to the USB connector of a PC using a USB Type A to 5-pin mini

Type B cable.

For operation with Microsoft Windows, the Cisco Windows USB Console Driver must be installed on

any PC connected to the console port. If it is not installed, prompts guide you through a simple

installation process.

Note For information about downloading the latest Cisco Windows USB Console Driver, refer to the

Release Notes for Cisco Wireless LAN Controllers and Lightweight Access Points for Release 6.0.

1Redundant port (RP) for future use (RJ-45) 6SFP distribution ports

2Service port (RJ-45) 7Management port LEDs

3Console port (RJ-45)1

1. You can use only one console port (either RJ-45 or mini-USB). When you connect to one console port, the other is disabled.

See the “USB Console” section on page 4 for information on the USB console port. See the “Connecting the Controller’s

Console Port” section on page 22 section for information about connecting the console port.

8SFP distribution port Link and Activity LEDs

USB ports 0 and 1 (Type A)

Power supply (PS1 and PS2), System (SYS), and

Alarm (ALM) LEDs

5Console port (Mini USB Type B)110 Expansion module (EM) slot

251197

RP SP USB0 USB1 EN EN 12 34 56 78 PS1 PS2 SYS ALM

Cisco 5500 Series Wireless Controller

Model 5508

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Controller Overview

With the Cisco Windows USB Console Driver, you can plug and unplugg the USB cable from the console

port without affecting Windows HyperTerminal operations. Mac OS X or Linux require no special

drivers.

Only one console port can be active at a time. When a cable is plugged into the USB console port the

RJ-45 port becomes inactive. Conversely, when the USB cable is removed from the USB port, the RJ-45

port becomes active.

Note Four-pin mini Type B connectors are easily confused with 5-pin mini Type B connectors. They are not

compatible. Only the 5-pin mini Type B can be used.

USB Console OS Compatibility

•Microsoft Windows 2000, XP, Vista

•Apple Mac OS X 10.5.2

•Linux

Figure 2 shows the back panel with a power supply, a blank power supply cover, and a fan tray.

Figure 2 Back Panel

Checking the Controller LEDs

If your controller is not working properly, check the LEDs on the front panel of the unit. You can use the

LED indications to quickly assess the unit’s status. The LED indicators are described in Table 1.

Note An amber LED could indicate an error or a possible hardware failure.

1Power supply PS1 4Power supply PS2 slot with blank cover

2Power supply PS1 on/off switch 5Fan tray

3Power supply PS1 AC cable connection

251198

354

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Controller Overview

Table 1 LED Indicators

LED Description

RP/SP port Off: Not present.

Green: Indicates RP/SP port is active and link is established.

Amber: Present with failure.

USB0/USB1 port Off: Not present.

Green: Present and enabled.

Amber: Present with failure.

Console port (RJ-45) Green: Indicates active console port.

When this LED is on, the USB console port LED is off.

Console port (mini-USB

Type B)

Green: Indicates active aux port.

When this LED is on, the RJ-45 console port LED is off.

Distribution ports 1-8 Off: Not present.

Green: Indicates SFP port is active and link is established.

Amber: Present with failure.

Power supplies (PS1 and

PS2)

Continuous green: Indicates that the power supply is operational.

Blinks green: Indicates that a power supply is installed but does not have

AC power.

Note Verify that the power cord in installed correctly and that the power

switch is on.

Blinks amber: Indicates that the standby power supply fan is not spinning

or that the power supply is over temperature.

Continuous amber: Indicates that the power supply is in failure condition.

Note When the PS1 or PS2 LED is amber, the power supply shuts down.

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Controller Overview

System (SYS) During system power-up:

•SYS blinks amber.

•ALM is continuous amber.

During system boot:

•SYS blinks green.

•ALM is continuous amber.

After bootup:

•SYS is continuous green.

•ALM is off.

During controller image upgrade:

•SYS is continuous green.

•ALM blinks green.

System crash:

•SYS is continuous amber.

•ALM is off.

Firmware Error:

•SYS is continuous amber.

•ALM is continuous amber.

Note Power cycle the controller to clear the firmware error.

Internal Voltage Error:

•SYS blinks amber.

•ALM is continuous amber.

Temperature Error:

•SYS is off.

•ALM blinks amber.

Note Check for blocked air vents and fans on the controller, and make

sure that ambient room temperature is below 104° F (40° C).

Alarm (ALM)

Table 1 LED Indicators (continued)

LED Description

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Unpacking and Installing the Controller

Follow these steps to unpack the Cisco 5500 Series Wireless Controller and prepare it for operation:

Step 1 Open the shipping container and carefully remove the contents.

Step 2 Return all packing materials to the shipping container and save it.

Step 3 Ensure that all items listed in the “Package Contents” section on page 8 are included in the shipment.

Check each item for damage. If any item is damaged or missing, notify your authorized Cisco sales

representative.

Package Contents

Each access point package contains the following items:

•Cisco 5500 Series Wireless Controller and power cord

•Mounting hardware kit

•Regulatory Compliance and Safety Information for the Cisco 5500 Series Wireless Controller

•This guide

•Cisco product registration and Cisco documentation feedback cards

Required Tools and Information

You will need the following equipment in order to install the controller:

•Wireless LAN controller hardware

–

Controller with factory-supplied power cord and mounting hardware

–

Network, operating system service network, and access point cables as required

•Command-line interface (CLI) console

–

VT-100 terminal emulator on CLI console (PC, laptop, or palmtop)

–

Null modem serial cable to connect CLI console and controller

•Local TFTP server (required for downloading operating system software updates). Cisco uses an

integral TFTP server. This means that third-party TFTP servers cannot run on the same workstation

as the Cisco WCS because Cisco WCS and third-party TFTP servers use the same communication

port.

You will need the following tools before you can install the controller:

•#2 Phillips screwdriver for securing the mounting hardware

•#1 Phillips screwdriver for securing captive installation screws on the power supply and fan

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Unpacking and Installing the Controller

The following additional items (not found in the accessory kit) are required to ground the chassis:

•Grounding cable (6 AWG recommended), sized according to local and national installation

requirements; the required length depends on the proximity of the switch to proper grounding

facilities

•Crimping tool large enough to accommodate girth of lug

•Wire-stripping tool

Initial System Configuration Information

Obtain the following initial configuration parameters from your wireless LAN or network administrator:

•A system (controller) name.

•An administrative username and password. The default administrative username and password are

admin and admin, respectively.

•A service port interface IP address configuration protocol (none or DHCP).

•A management interface (DS port or network interface port) IP address.

Note The service port interface and management interface must be on different subnets.

•A management interface netmask address.

•A management interface default router IP address.

•A VLAN identifier if the management interface is assigned to a VLAN, or 0 for an untagged VLAN.

•Distribution system physical port number—1 through 8 for front panel Gigabit Ethernet ports.

•IP address of the default DHCP server that will supply IP addresses to clients.

•The Control And Provisioning of Wireless Access Points Protocol (CAPWAP) transport mode

(Layer 3).

•A virtual gateway IP address (a fictitious, unassigned IP address, such as 1.1.1.1, used by all Cisco

wireless LAN controller Layer 3 security and mobility managers).

•A Cisco wireless LAN controller mobility group name, if required.

•An 802.11 network name (SSID) for WLAN 1. This is the default SSID that the access points use

when they join with the controller.

•Whether or not to allow static IP addresses from clients.

–

Yes is more convenient, but has lower security (session can be hijacked).

–

No is less convenient, but has higher security and works well for Windows XP devices.

•RADIUS server IP address, communications port, and secret (if you are configuring a RADIUS

server).

•The country code for this installation. Refer to the Cisco Wireless LAN Controller Configuration

Guide for country code information. This guide is available at cisco.com.

•Status of the 802.11a, 802.11b, 802.11g, and 802.11n networks (enabled or disabled).

•Status of radio resource management (RRM) (enabled or disabled).

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Unpacking and Installing the Controller

Choosing a Physical Location

You can install the controller almost anywhere, but it is more secure and reliable if you install it in a

secure equipment room or wiring closet. For maximum reliability, mount the controller using the

following guidelines:

Warning

To prevent the system from overheating, do not operate it in an area that exceeds the maximum

recommended ambient temperature of:

104° F (40° C)

Statement 1047

Warning

To prevent airflow restriction, allow clearance around the ventilation openings to be at least:

4 in (10.16 cm)

Statement 1076

Warning

Take care when connecting units to the supply circuit so that wiring is not overloaded.

Statement 1018

•Make sure you can reach the controller and all cables attached to it.

•Make sure that water or excessive moisture cannot get into the controller.

•Make sure that the controller is within 328 ft. (100 m) of equipment connected to a 1000BASE-T

port.

•Make sure that the controller is within one of the following distances of equipment connected to the

optional 1000BASE-SX or -LX port:

–

722 ft (220 m) when using 160 MHz-km rated 62.5/125 um multimode fiber.

–

902 ft (275 m) when using 200 MHz-km rated 62.5/125 um multimode fiber.

–

1312 ft (400 m) when using 400 MHz-km rated 50/125 um multimode fiber.

–

1641 ft (500 m) when using 500 MHz-km rated 50/125 um multimode fiber.

Note These distances depend on the small form factor pluggable (SFP) gigabit converter being used

(GLC-SX-MM, SFP-GE-T, or GLC-LH-SM). Refer to the Gigabit Interface Converter (GBIC)

Module and Small Form-Factor Pluggable (SFP) GBIC Module Installation Information and

Specifications, at this URL:

http://www.cisco.com/en/US/docs/routers/7200/install_and_upgrade/gbic_sfp_modules_install/5067g.html

The 1000BASE-SX SFP modules provide a 1000-Mb/s wired connection to a network through an 850nM

(SX) fiber-optic link using an LC physical connector. The 1000BASE-LX SFP modules provide a

1000-Mb/s wired connection to a network through a 1300 nM (LX/LH) fiber-optic link using an LC

physical connector. The 1000BASE-T SFP modules provide a 1000-Mb/s wired connection to a network

through a copper link using an RJ-45 physical connector.

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