Cisco 6941 - Unified IP Phone Slimline VoIP Leitfaden

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 1 of 7

Cisco IP Phone 6941 Cisco IP 6941 Phone Screen

Header

–

Displays date, time and extension

number

Programmable feature button

Shows feature

button programming depending on your

confi

guration

Primary extension details and other phone

information

–

Displays the extension label and

other phone information such as placed calls,

missed calls, placed calls, and phone menu

listings

Programmable feature button

–

same as 2

Softkey labels

–

Dis

plays softkeys for available

features or actions.

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 2 of 7

1. Handset light strip –Indicates incoming

call (flashing red) or new voice mail message

(steady red).

2. Phone Screen –Shows information about

your phone

3. Programmable feature buttons –

Depending on how your system administrator

sets up the phone, programmable feature

buttons provide access to:

Phone lines

Speed-dial numbers

Call features

Buttons illuminate to indicate status:

Green, steady –Active call

Green, flashing –Held call

Amber, flashing –Incoming call

Red, steady –Shared line in use

Red, flashing –Shared line on hold

4. Softkey buttons –Enables softkey options

on your phone

5. Transfer button –Transfers a call

6. Conference button –Creates a conference

call

7. Hold button –Places an active call on hold

8. Navigation bar and Select button –

Navigation bar allows you to scroll through menus

and highlight items. When phone is on hook,

displays calls from your Placed Call listing (up

arrow) or speed dials (down arrow).

The Select button (button with square) allows

you to select a highlighted item.

9. Headset button –Toggles the headset on or

off. When headset is on, the button is lit.

10. Speakerphone button –Toggles the two way

speakerphone on or off. When speakerphone is

on, button is lit.

11. Keypad –Allows you to dial numbers, enter

letters and select menu items (by entering the

item number).

12. Mute button –Toggles the microphone on or

off. When microphone is muted, button is lit.

13. Volume button –Controls the handset,

headset, and speakerphone volume (off hook)

and ringer volume (on hook)

14. Messages button –Auto-dials your voice

messaging system

15. Applications button –Opens/ closes the

Application menu. Use it to access call history,

user preferences, phone settings and phone

model information.

16. Contacts button –Open/ closes the Directories

menu. Uses it to access personal and corporate

directories.

17. Handset/ Receiver –Phone handset/ receiver

To transfer a call

Announce to the caller you are going to transfer their call

1. Press the Transfer button . The call will go on hold.

2. Dial the extension you wish to transfer to

3. Announce the call. (To return to the caller, if there is no answer, or

the extension you require is busy. Press the End Call softkey and

then press Resume softkey).

4. Press the Transfer button or the Transfer softkey

5. Replace the receiver

To make an inquiry call

Whilst you are having a telephone conversation

1. Press the Transfer button . The person you were talking to

will be put on hold.

Dial the required extension number and speak to your colleague

To toggle between the calls press the Swap softkey. Your

colleague will go on hold and vice versa each time you press Swap.

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 3 of 7

To return to the caller once your colleague has answered your

inquiry, or if there is no answer, or the extension you require is

busy. If your colleague does not hang up, press the End Call

softkey and then press the Resume softkey.

To put a call on hold

Announce to the caller you are going to them on hold

1. Press Hold button

To retrieve the call press the Resume softkey

To Pick Up a call for a colleagues

extension

Lift the receiver

Press the PickUp softkey

Please note: Your extensions must be in a Pick Up Group to use this feature - To create a Pick Up Group or to change the

member extensions, please contact your telecoms rep.

To Divert a call Press the Divert softkey to send an active, ringing or held call to your

voicemail or to a predetermined extension (set up by your system

administrator.

Redial [Redial] Press the Redial softkey to redial the last telephone number you dialed.

How to use/ pick up a Monitor/ Pick On a Cisco IP 6941 Phone you can have the spare Programmable

Up button feature buttons (see 3 on the diagram above) programmed up as a

Monitor/ Pick Up button which illuminates (and rings if requested).

To request a Monitor/ Pick Up button please contact your Telecoms

Rep. who will need to place an order for a software change.

To answer a Monitor/ Pick Up call

When the Programmable feature button is flashing amber (and ringing if

set up to ring) 1.

Lift the receiver

2. Press the feature button which represents your colleague

To transfer a Monitor/ Pick Up call

Announce to the caller you are going to transfer their call

1. Press the Transfer button. The call will go on hold.

2. Press the feature button which represents your

colleague. If the button is lit up red it means your colleague is on

the phone, so if you transfer the call it will go to their voicemail if

they have voicemail.

3. Announce the call. (To return to the caller, if there is no answer, or

the extension you require is busy. Press End Call softkey and then

press Resume softkey).

4. Press the Transfer button

5. Replace the receiver

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 4 of 7

Directories Service currently not available

Call History Call History allows you to view information about the last 150 calls on

your phone. A call icon is displayed to indicate the type of call:

•Received

•Placed

•Missed

View Call History

1. Press the Applications button

2. Select Call History. (Use the Navigation bar and button to scroll and

select.)

3. Press the Exit softkey to exit

Filter Call History

1. Press the Applications button

2. Select Call History. (Use the Navigation bar and button to scroll and

select.)

3. To sort by missed calls, press the Missed softkey

4. To view all calls in the Call History List, press the All Calls softkey

5. Press the Exit softkey to exit

Dial From Call History

1. Press the Applications button

2. Select Call History. (Use the Navigation bar and button to scroll and

select.)

3. Navigate to relevant call using Navigation bar

4. Press the Select button (centre of Navigation bar with square on it)

or press the softkey Call

Please note: For Missed Calls and Received Calls you must prefix the external

call entry you chose to dial (by pressing EditDial) with a 9 or 7 otherwise the

first digit the system will dial is 0 which will take you to Voice Activated

Assistant (VAA) and then the Imperial College operator. Also, it is not possible

to ring telephone numbers which start 44/ 54 as these are incoming calls

across campuses.

Clear Call History

1. Press the Applications button

2. Select Call History. (Use the Navigation bar and button to scroll and

select.)

3. Press the More softkey

4. Press the Clear softkey

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 5 of 7

Delete Call Record From Call History

1. Press the Applications button

2. Select Call History. (Use the Navigation bar and button to scroll and select.)

3. Press the More softkey twice

4. Press the Del Call softkey

To Make a Conference Call

1. Lift receiver/ press the Speaker button if you want the call to

be on two way loud speaker.

2. Dial the first conference delegate. If it is an external call remember

to prefix your call with a ‘9’.

3. Press Conference button and the first call will go on hold.

4. Dial the second delegate and let them answer.

5. Press or the Conf softkey and all calls will be connected

6. Repeat steps 3 to 6 until you have all the delegates in the call

Please note:

•The destination to which you can conference in is limited by the class

of service the extension has.

•The max number is 8

Messages If you do not have Unified Messaging when you press , nothing

will happen. To request Unified Messaging please contact your

Telecoms Rep.

To access Unified Messenger

1. Press

2. The system will then say “You are connected to Microsoft

Exchange, “Name” (if you have already set up your voicemail box )

please enter your pin then press the # key”

3. Enter your pin and press the # key

4. The system will then say “You have X new voice message and X

new email message. Main menu to listen to your voicemail

messages say voicemail ...” you just then follow the prompts.

How to change your ring tone

1. Press Applications button

2. Select Preferences. (Use the Navigation bar and button to scroll

and select.)

3. Select Ringtone

4. Select a ringtone

5. Press the Play softkey to hear a sample of the ringer tune

6. Press the Set softkey to select the ringtone

7. Press the Apply softkey to confirm your selection or press the

Cancel softkey to go back to the ringtone screen

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 6 of 7

8. Press the softkey to return to the Preferences screen

How to change you the volume of

the handset, headset or ringer To adjust the handset/ headset volume

1. Lift the receiver/ press the so the button is lit up

2. Use the Volume + and - button until the volume is at

an acceptable level

3. Hang up receiver/ / press the so the button is not lit up

To adjust the ringer volume

Use the black up and down buttons nearest to where you put the

handset receiver until the volume is at an acceptable level

How to change the contrast of the screen

1. Press Applications button

2. Select Preferences. (Use the Navigation bar and button to scroll and

select.)

3. Select Contrast

4. Set the contrast to the level you prefer. (Use the Navigation bar’s

up and down buttons to adjust the contrast.)

5. Press the Save softkey

Do Not Disturb [DND]

To Activate the Do Not Disturb (i.e. stop the phone ringing)

1. Press DND

Screen will change and display DND is on

To Deactivate the Do Not Disturb (i.e. allow the phone to ring)

1. Press DND

Screen will change and display DND is off briefly before returning to the

default screen

For the College

Dial 0 (Externally (020)7 589 5111)

Switchboard

All internal calls for the Imperial College switchboard (by dialing 0) will be

answered by the Interactive Voice Response (IVR). To get to the operator when

the IVR answers, press 0 again or say Operator.

Guide to using your CISCO IP 6941 phone at Imperial College

Issued on 30.06.2015 Page 7 of 7

To log a fault

Dial 49049 (Externally (020)7 59 49049)

Please have the following details ready:

•Extension which has fault

•Socket Reference

•Location of the faulty Extension (i.e. room number, building

and campus )

•Alternative Contact number

To place a telecom works/ mobile/

Please contact your telecom rep.

Blackberry/ Billing change order

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