Cisco 7931G - Unified IP Phone VoIP Bedienungsanleitung

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Fax: 408 527-0883

Cisco Unified IP Phone 7931G

Phone Guide for

Cisco Unified Communications

Manager 7. 0

(SCCP and SIP)

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are

registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates

in the United States and certain other countries. All other trademarks

mentioned in this document or Website are the property of their respective

owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (0705R)

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QUICK REFERENCE

Cisco Unified IP Phone

7931G for Cisco Unified

Communications

Manager 7.0

(SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

Clear Delete records or settings

Close Close the current window

Confrn Create a conference call

ConfList View conference participants

Delete Remove characters to the right of

the cursor when using EditDial

Details Open the Details record for a

multiparty call in the Missed Calls

and Received Calls logs

Dial Dial a phone number

iDivert Divert or redirect a call to a voice

message system

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

CFwdALL Setup/cancel call forwarding

GPickUp Answer a call that is ringing in

another group or on another line

Links View related Help topics

Main Display the Help main menu

Common Phone Tasks

View online help

on phone

Press ( ) > .

Place a call Press and enter a

number.

Redial a number Press .

Use a headset Press ().

Mute your phone Press .

Hold a call Press .

Resume a call Press (flashing).

Transfer a call to

new number

Press .

Place an intercom

call

Press ().

Speed dial a

number

Press ().

Initiate a

conference call

Press ().

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call that is ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call that is ringing on

another phone in your group

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Call State

On-hook line

Off-hook line

Connected call

Call Forwarding enabled

Ringing call, or a BLF-

monitored line is ringing (BLF

Pickup)

Call on hold

Hold Reversion

Remote-in-use

Authenticated call

Encrypted call

Idle intercom line

One-way intercom call

Two-way intercom call

Feature Access

Application menu

Settings menu

Directories menu

Messages menu

Services menu

Headset button

Conference button

Other call features

Mobility

Feature enabled

Button Icons

Feature disabled

Speed dial button

Audio or Video Mode

Handset in use

Speakerphone in use

Headset in use

Video

Redial

Transfer

Hold

Navigation and Select

Speaker

Mute

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 5

Contents

Getting Started 9

Using this Guide 9

Finding Additional Information 9

Safety and Performance Information 10

Cisco Product Security Overview 11

Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15

Understanding Lines and Calls 19

Understanding Line and Call Icons 20

Understanding Phone Screen Features 21

Accessing the Application Menu 23

Accessing the Help System on Your Phone 23

Understanding Feature Availability 23

Understanding SIP vs. SCCP 24

Basic Call Handling 25

Placing a Call—Basic Options 25

Placing a Call—Additional Options 26

Answering a Call 28

Ending a Call 30

Using Hold and Resume 30

Using Mute 31

Switching Between Multiple Calls 31

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Switching an In-Progress Call to Another Phone 32

Transferring Calls 32

Sending a Call to a Voice Message System 33

Forwarding Calls to Another Number 33

Using Do Not Disturb 35

Making Conference Calls 36

Using Conference Features 36

Viewing or Removing Conference Participants 38

Placing or Receiving Intercom Calls 39

Advanced Call Handling 41

Speed Dialing 41

Picking Up a Redirected Call on Your Phone 42

Storing and Retrieving Parked Calls 43

Logging Out of Hunt Groups 44

Using a Shared Line 44

Understanding Shared Lines 44

Working with Shared Lines 45

Using BLF to Determine a Line State 46

Making and Receiving Secure Calls 46

Tracing Suspicious Calls 48

Prioritizing Critical Calls 48

Using Cisco Extension Mobility 49

Managing Business Calls Using a Single Phone Number 50

Using a Handset, Headset, and Speakerphone 52

Using a Handset 52

Using a Headset 52

Using a Speakerphone 53

Using AutoAnswer with a Headset or Speakerphone 54

Changing Phone Settings 55

Customizing Rings and Message Indicators 55

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 7

Customizing the Phone Screen 56

Using Call Logs and Directories 57

Using Call Logs 57

Directory Dialing 59

Using Corporate Directory on Your Phone 59

Using Personal Directory on Your Phone 60

Accessing Voice Messages 63

Using the User Options Web Pages 64

Accessing Your User Options Web Pages 64

Configuring Features and Services on the Web 65

Using Personal Directory on the Web 65

Setting Up Speed Dials on the Web 68

Setting Up Phone Services on the Web 69

Controlling User Settings on the Web 71

Controlling Line Settings on the Web 71

Setting Up Phones and Access Lists for Mobile Connect 74

Using Cisco WebDialer 77

Understanding Additional Configuration Options 79

Troubleshooting Your Phone 81

General Troubleshooting 81

Viewing Phone Administration Data 82

Cisco One-Year Limited Hardware Warranty Terms 83

Index 85

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Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 9

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities or refer to the table below for

pointers to commonly used sections.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at

this URL:

If you want to... Then

Explore your phone on your own Press ( )> on the phone when you need assistance.

Review important safety information See Safety and Performance Information, page 10.

Connect your phone See Connecting Your Phone, page 12.

Use your phone after it is installed See An Overview of Your Phone, page 15.

Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 15.

Make calls See Placing a Call—Basic Options, page 25.

Put calls on hold See Using Hold and Resume, page 30.

Mute calls See Using Mute, page 31.

Transfer calls See Transferring Calls, page 32.

Make conference calls See Making Conference Calls, page 36.

Set up speed dialing See Speed Dialing, page 41.

Share a phone number See Picking Up a Redirected Call on Your Phone, page 42.

User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.

Change the ring or call volume See Customizing Rings and Message Indicators, page 55.

View your missed calls See Using Call Logs, page 57.

Listen to your voice messages See Accessing Voice Messages, page 63.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

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