Cisco 521SG - Unified IP Phone VoIP Bedienungsanleitung

Cisco Small Business

SPA300 Series, SPA500 Series, and WIP310

IP Phones Models SPA301, SPA303, SPA501G,

SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,

SPA514G, SPA525G, SPA525G2, and WIP310

ADMINISTRATION

GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 11

Overview of the Phones 12

Cisco Attendant Console 12

Network Configurations 13

Cisco SPA9000 Voice System 14

Cisco Unified Communications 500 Series for Small Business 14

Other SIP IP PBX Call Control Systems 14

Updating Firmware 15

Determining the Firmware Version 16

Determining the IP Address of the Phone 17

Downloading the Firmware 18

Installing the Firmware 18

Using the Web-Based Configuration Utility 19

Allowing Web Access to the IP Phone 20

Saving the Configuration Profile 22

Understanding Administrator and User Views 22

Restricting User Access to the Phone Interface Menus (Cisco SPA300 and

Cisco SPA500 Series) 23

Accessing Administrative Options 23

Using the Web Administration Tabs 23

Viewing Phone Information 24

Viewing Reboot Reasons 24

Viewing the Reboot History on the Phone Web User Interface 26

Viewing the Reboot History on the IP Phone Screen 26

Viewing the Reboot History in the SPA Status Dump File 26

Using IVR on IP Phones Without Screens 26

Ensuring Voice Quality 30

Supported Codecs 30

Bandwidth Requirements 31

Factors Affecting Voice Quality 32

SIP Publish Signaling Improvements 34

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2

Contents

Chapter 2: Configuring Lines 36

Configuring a Line Key 37

Configuring Shared–Line Appearance 37

Configuring Call Appearance Per Line 40

Expand Call Appearance Per Line 41

Configuring Unused Line Keys to Access Services 41

Configuring Call Park on the Cisco SPA525G or Cisco SPA525G2

(MetaSwitch) 42

Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused

Lines 43

Configuring Call Pickup and Busy Lamp Field 44

Configuring Speed Dial 45

Configuring Audio Indication for Call Pickup Event 46

Chapter 3: Customizing Standard Features 47

Configuring Phone Information and Display Settings 48

Configuring the Phone Name 48

Configuring Voice Mail 48

Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400)

Customizing the Startup Screen 49

Changing the Display Background 50

Configuring the Screen Saver 51

Configuring the LCD Contrast 53

Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2) 53

Configuring Linksys Key System Parameters 54

Enabling Call Features 55

Enabling Anonymous Call and Caller ID Blocking Services 55

Enabling ACD Service 55

Enabling Call Back Service 55

Enabling Call Park and Call Pickup Services 56

Enabling Call Transfer and Call Forwarding Services 56

Enabling Conferencing 57

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3

Contents

Enabling Do Not Disturb 57

Enabling the Missed Call Shortcut 57

Logging Missed Calls 57

Enabling Paging (Intercom) 58

Configuring Paging Groups 58

Enabling Service Announcements 60

Customizing Phone Softkeys 60

Programmable Softkeys 65

Configuring the Message Waiting Indicator 67

Configuring Ring Tones 68

Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)

User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) 70

Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA300

Series and Cisco SPA500 Series only) 70

Assigning a Ring Tone to an Extension 72

Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) 73

Configuring Audio Settings 74

Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-

ries) 75

Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) 75

Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 76

Enabling Bluetooth from the Web Interface 76

Enabling Bluetooth from the Phone 76

Pairing a Bluetooth Headset 77

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 78

Initiating Pairing from the Cisco SPA525G2 79

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 80

Enabling SMS Messaging 81

Enabling and Configuring the Phone Web Server 82

Configure the Web Server from the Phone Web Interface 82

Configure the Web Server from the Phone Screen Interface 83

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4

Contents

Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP

Phones 83

Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500

Series) 88

Configuring BroadSoft Directory 88

Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line

Basis (Applicable to Broadsoft) 89

Configuring Synchronization of DND and CEWD 89

Configuring Synchronization of DND and CEWD by Using the Configuration

File 90

Configuring Broadsoft ACD Support 90

Configuring Broadsoft ACD Support 91

Configuring XML Services 91

Configuring Music On Hold 94

Configuring Extension Mobility 94

Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 95

Configuring the User Name and Account on the Camera 96

Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2

Configuration Utility 96

Viewing the Video 97

Chapter 4: Configuring SIP, SPCP, and NAT 98

SIP and Cisco IP Phones 98

SIP Over TCP 100

SIP Proxy Redundancy 100

Configuring Survivable Remote Site Telephony (SRST) Support 100

RFC3311 Support 101

Support for SIP NOTIFY XML-Service 101

Configuring SIP 102

Configuring Basic SIP Parameters 102

Configuring SIP Timer Values 106

Configuring Response Status Code Handling 109

Configuring RTP Parameters 109

Configuring SDP Payload Types 111

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5

Contents

Configuring SIP Settings for Extensions 114

Configuring a SIP Proxy Server 120

Configuring Subscriber Information Parameters 122

Configuring the IP Phone Communications Protocol 123

Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 124

Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series

IP Phone 124

Managing NAT Transversal with Cisco IP Phones 124

NAT Mapping with Session Border Controller 125

NAT Mapping with SIP-ALG Router 125

NAT Mapping with a Static IP Address 125

NAT Mapping with STUN 126

Determining Whether the Router Uses Symmetric or Asymmetric NAT 127

Chapter 5: Configuring Security, Quality, and Network Features 129

Setting Security Features 130

Challenging SIP Initial INVITE and MWI Messages 130

Encrypting Signaling with SIP Over TLS 130

Securing Voice Traffic with SRTP 131

Authorizing Secure Calls with a Mini-certification 131

Secure Call Indication Tone 132

Configuring Voice Codecs 132

Configuring Domain and Internet Settings 136

Configuring Restricted Access Domains 136

Configuring DHCP, Static IP, or PPPoE Connection Type 136

Configuring Power Settings 138

Setting Optional Network Servers 138

Configuring VLAN Settings 140

Configuring Cisco Discovery Protocol (CDP) 140

Configuring LLDP-MED 140

TLV Information 142

Configuring the VLAN Settings 148

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6

Contents

Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 150

Configuring the VPN on the Security Appliance 151

Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 151

Chapter 6: Provisioning 154

Redundant Provisioning Servers 155

Retail Provisioning 155

Automatic In-House Preprovisioning 156

Using HTTPS 157

Server Certificates 157

Client Certificates 158

Obtaining a Server Certificate 158

Manually Provisioning a Phone from the Keypad 159

Sample Configuration File 160

Updating Profiles and Firmware 161

Launch a Firmware Update by using a Browser Command 166

Launch a Profile Update by using a Browser Command 167

Rebooting a Phone by using a Browser Command 167

Configuring a Custom Certificate Authority 168

General Purpose Parameters 168

Using TR-069 169

Chapter 7: Configuring Regional Parameters and Supplementary Services 172

Scripting for Cadences, Call Progress Tones, and Ring Tones 173

Cadence Script 173

Example: Normal Ring 173

Example 2: Distinctive Ring (short, short, short, long) 174

Tone Script 174

Example: Dial Tone 174

Example: SIT Tone 175

Ring Script 176

Call Progress Tones 177

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7

Contents

Distinctive Ring Patterns 177

Example 1: Normal Ring 177

Example 2: Distinctive Ring (short, short, short, long) 178

Distinctive Call Waiting Tone 178

Control Timer Values (sec) 179

Configuring Supplementary Services (Star Codes) 180

Entering Star Code Values 180

Activating or Deactivating Supplementary Services 184

Vertical Service Announcement Codes (Cisco SPA300 Series and

Cisco SPA500 Series) 185

Bonus Services Announcement Description 185

Outbound Call Codec Selection Codes 187

Miscellaneous Parameters 187

DTMF Parameters 187

Localizing Your IP Phone 188

Managing the Time and Date 189

Configuring Daylight Saving Time 190

Daylight Saving Time Examples 191

Selecting a Display Language 192

Creating a Dictionary Server Script 192

Chapter 8: Configuring Dial Plans 194

About Dial Plans 194

Digit Sequences 195

Digit Sequence Examples 198

Acceptance and Transmission of the Dialed Digits 200

Dial Plan Timer (Off-Hook Timer) 201

Syntax for the Dial Plan Timer 201

Interdigit Long Timer (Incomplete Entry Timer) 202

Syntax for the Interdigit Long Timer 202

Interdigit Short Timer (Complete Entry Timer) 203

Syntax for the Interdigit Short Timer 203

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8

Contents

Editing Dial Plans on the IP Phone 204

Resetting the Control Timers 205

Chapter 9: Configuring LED Patterns 206

LED Script Examples 209

LED Pattern 209

Appendix A: Cisco SPA IP Phone Field Reference 211

Info Tab 212

System Information 212

Network Configuration (SPCP) 215

VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) 216

Product Information 216

Phone Status 217

Ext Status 218

Line/Call Status 219

Downloaded Ring Tone 221

System Tab 222

System Configuration 222

Internet Connection Type and Static IP Settings 224

Power Settings (Cisco SPA500 Series or Cisco SPA300 Series Only) 225

PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) 225

Optional Network Configuration 226

VLAN Settings 227

Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) 229

Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) 229

VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 229

SIP Tab 230

SIP Parameters 230

SIP Timer Values (sec) 235

Response Status Code Handling 238

RTP Parameters 239

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9

Contents

SDP Payload Types 241

NAT Support Parameters 244

Linksys Key System Parameters 247

Provisioning Tab 248

Regional Tab 248

Call Progress Tone Description 248

Distinctive Ring Patterns 252

Control Timer Values (sec) 254

Vertical Service Activation Codes 255

Vertical Service Announcement Codes 260

Outbound Call Codec Selection Codes 261

Time (Cisco SPA525G or Cisco SPA525G2 Only) 264

Language (Cisco SPA525G or Cisco SPA525G2 Only) 265

Miscellaneous 265

Phone Tab 270

General 270

Line Key 273

Miscellaneous Line Key Settings 275

Line Key LED Pattern 276

Supplementary Services 278

Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 280

Ring Tone (Cisco WIP310) 281

Auto Input Gain (dB) 282

Multiple Paging Group Parameters 283

BroadSoft Settings 284

LDAP Corporate Directory Search 285

XML Service 289

Extension Mobility 289

Programmable Softkeys 290

Ext Tab 291

General 292

Share Line Appearance 292

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

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Polycom

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Polycom

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Proximus

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Fanvil

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Snom

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Yealink

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Avaya

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Nortel

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Nexotek

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Avaya

Avaya Integral 5 R3.0 Bedienungsanleitung

GE 28320EE2 - Dect 6.0 InfoLink 2 Bedienungsanleitung

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Mitel

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Nortel

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Fiberme

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