Cisco 7941G - Unified IP Phone VoIP Bedienungsanleitung

Phone Features

•Phone Overview, page 1

•Buttons and Hardware, page 1

•Line and Call Definitions, page 5

•Phone Screen Features, page 7

•Feature Buttons and Menus, page 8

•Feature Availability, page 9

•SIP and SCCP Signaling Protocols, page 10

•Energy Savings, page 11

Phone Overview

Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network

that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls,

make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend

your call-handling capabilities. Depending on the configuration, your phone supports:

•Access to network data, XML applications, and web-based services.

•Online customizing of call features and services from your Cisco Unified Communications Manager

User Options web pages.

•A comprehensive online help system that displays information on the phone screen.

Buttons and Hardware

This section describes the phone buttons and hardware.

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Cisco Unified IP Phone 7962G

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,

on page 3 for the description of the numbered items.

Cisco Unified IP Phone 7961G and 7961G-GE

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,

on page 3 for the description of the numbered items.

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7942G

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,

on page 3 for the description of the numbered items.

Cisco Unified IP Phone 7941G and 7941G-GE

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,

on page 3 for the description of the numbered items.

Buttons and Hardware Identification

The following table describes the buttons and hardware on the phones.

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Cisco Unified IP Phone 7942G

DescriptionItem

Depending on configuration, programmable buttons provide access to:

•Phone lines (line buttons) and intercom lines

•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

•Web-based services (such as a Personal Address Book button)

•Call features (such as a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into

Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect

call)

Programmable buttons

Shows call features.Phone screen2

Enables you to adjust the angle of the phone base.Footstand button3

Auto-dials your voice message service (varies by service).Messages button4

Opens/closes the Directories menu. Use the button to access call logs and directories.Directories button5

Activates the Help menu.Help button6

Opens and closes the Settings menu. Use the button to change phone screen contrast and

ring settings.

Settings button7

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Buttons and Hardware Identification

DescriptionItem

Opens and closes the Services menu.Services button8

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume

(on-hook).

Volume button9

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.Speaker button10

Toggles the microphone on or off. When the microphone is muted, the button is lit.Mute button11

Toggles the headset on or off. When the headset is on, the button is lit.Headset button12

Enables you to scroll through menus and highlight items. When the phone is on-hook,

displays phone numbers from your Placed Calls log.

Navigation button13

Enables you to dial phone numbers, enter letters, and choose menu items.Keypad14

Each button activates a softkey option (displayed on your phone screen).Softkey buttons15

Indicates an incoming call or new voice message.Handset light strip16

Line and Call Definitions

The terms lines and calls can be easily confused.

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Line and Call Definitions

•Lines: Each line corresponds to a directory number or intercom number that others can use to call you.

Your phone can support up to six lines, depending on your phone and configuration. To see how many

lines you have, look at the right side of your phone screen. You have as many lines as you have directory

numbers and phone line icons: .

•Calls: Each line can support multiple calls. By default, your phone supports four connected calls per

line, but your system administrator can adjust this number according to your needs. Only one call can

be active at any time; other calls are automatically placed on hold.

Line and Call Icons

Your phone displays icons to help you determine the call and line state.

DescriptionLine or Call StateIcon

No call activity on this line.On-hook line

You are dialing a number or an outgoing call is ringing.Off-hook line

You are connected to the other party.Connected call

A call is ringing on one of your lines.Ringing call

You have put the call on hold. See Hold and Resume.Call on hold

Another phone that shares your line has a connected call. See

Shared Lines, for details.

Remote-in-use

A holding call is reverting to your phone. See Hold and Resume.Reverting call

See Secure Calls.Authenticated call

See Secure Calls.Encrypted call

See Busy Lamp Field Features.BLF-monitored line

is idle

See Busy Lamp Field Features.BLF-monitored line is

in-use

See Busy Lamp Field Features.BLF-monitored line is

ringing (BLF Pickup)

See Busy Lamp Field Features.Line in Do Not Disturb

(BLF feature)

The intercom line is not in use. See Intercom CallsIdle Intercom line

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Line and Call Icons

DescriptionLine or Call StateIcon

The intercom line is sending or receiving one-way audio.

See Intercom Calls.

NoteOne-way intercom call

You press the intercom line to activate two-way audio with the

intercom caller. See Intercom Calls.

Two-way intercom call

Phone Screen Features

The following figure shows how your main phone screen may look with an active call.

Displays the phone number (directory number) for your primary phone

line. When several feature tabs are open, the phone number and the

time and date display alternately in this area.

Primary phone line1

Serve as phone line buttons, intercom line buttons, speed-dial buttons,

phone service buttons or phone feature buttons. Icons and labels

indicate how these buttons are configured.

Programmable buttons2

Displays a softkey function for the corresponding softkey button .

Softkey labels3

Displays audio mode icons, status information, and prompts.Status line4

Displays current calls per line, including caller ID, call duration, and

call state for the highlighted line (standard view). See Line and Call

Definitions, on page 5, and Multiple Calls.

Call activity area5

Indicates call activity.Phone tab6

Indicate an open feature menu. See Feature Buttons and Menus, on

page 8.

Feature tabs7

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Phone Screen Features

The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide

mode depending on how your phone has been set up. A phone window in Wide mode spans the entire

width of the phone screen. However, neither you nor your administrator can adjust the phone screen

viewing mode.

Note

Phone Screen Cleaning

Use only a soft, dry cloth to clean phone screen. Do not use any liquids or powders on the phone, because

they can contaminate phone components and cause failures.

When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the

phone is in this condition, you can clean the screen, as long as you know that the phone remains asleep until

you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following

the preceding cleaning instructions.

Related Topics

Energy Savings, on page 11

Feature Buttons and Menus

Press a feature button to open or close a feature menu.

Then...If you want to...

Press a feature button:

Messages

Services

Directories

Settings

Help

Open or close a feature menu

Press the Navigation button.Scroll through a list or menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.Go back one level in a feature

Press a feature tab. Each feature menu has a corresponding tab. The tab

is visible when the feature menu is open.

Switch between open feature

menus

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Phone Screen Cleaning

Phone Help System

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

Then...If you want to...

Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

•About Your Cisco Unified IP Phone—Details about your phone

•How do I...?—Procedures for common phone tasks

•Calling Features—Descriptions and procedures for calling features

•Help—Tips on using and accessing Help

View the main menu

Press and then quickly press a button or softkey.

Learn about a button or

softkey

Press , , or to display a feature menu. Highlight a menu item,

then press twice quickly.

Learn about a menu

item

Press twice quickly. Select the help topic you need.

Get help using Help

Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available

to you or may work differently on your phone. Contact your support desk or system administrator for

information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some

features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Line Button Label and IconSoftkeyFeature

CallBack

CallBackCall Back

Forward All

CFwdALLCall Forward

Park

ParkCall Park

PickUp

PickUpCall PickUp

Conference

ConfrnConference

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

Phone Help System

Line Button Label and IconSoftkeyFeature

Conference List

ConfListConference List

Do Not Disturb or Do Not Disturb

DNDDo Not Disturb

End Call

EndCallEnd Call

Group PickUp

GPickUpGroup Pickup

Hold

HoldHold

Hunt Group or Hunt Group

HLogHunt Group

Malicious Call ID

MCIDMalicious Call Identification

MeetMe

MeetMeMeet Me Conferencing

Mobility

MobilityMobility

New Call

New CallNew Call

Other PickUp

OPickUpOther PickUp

Quality Reporting Tool

QRTQuality Reporting Tool

Redial

RedialRedial

Remove Last Participant

RmLstCRemove Last Conference

Party

Transfer

TransferTransfer

Video

VidModeVideo Support

SIP and SCCP Signaling Protocols

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol)

or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This phone guide indicates which features are

protocol-specific. To learn which protocol your phone is using, you can contact your system administrator or

you can choose > Model Information >Call Control Protocol on your phone.

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified

Communications Manager 9.0 (SCCP and SIP)

Phone Features

SIP and SCCP Signaling Protocols

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