Cisco MCS 7800 Series Bedienungsanleitung

Convert between Enterprise Firmware and Multiplatform Firmware

for Cisco IP Phone 7800 and 8800 Series

Last Updated: April-2019

Contents

Firmware Migration (Overview) ....................................................................................................................... 2

Firmware Migration FAQ (MUST READ) ........................................................................................................... 6

Unified CM-Based Migration Method (Enterprise to MPP) ............................................................................. 9

Unified CM-Based Migration Method (MPP to Enterprise) ........................................................................... 13

Appendix A: Flex plan - How to order licenses via Product Upgrade Tool (PUT) ........................................... 16

Appendix B: How to generate licenses for firmware conversion................................................................... 21

Appendix C: Bulk Provisioning (Unified CM-Based Method).......................................................................... 26

Appendix D: Overview of the Cisco IP Phone MPP GUI.................................................................................. 27

Firmware Migration (Overview)

Multiplatform phone (MPP) firmware enables the 6800, 7800, and 8800 Series to work with approved third-party call control systems as well

as Webex Calling. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco

Unified Communications Manager, but there are many similarities. For the remainder of this document, we will refer to firmware designed

and built for use with Cisco Unified Communications Manager, as “Enterprise firmware.” MPP phone firmware does not work and is not

supported on Cisco Unified Communications Manager.

MPP firmware can run on certain models of the 6800, 7800, and 8800 series. However, only the 7800 and 8800 series have the capability to

run either MPP firmware or enterprise firmware. If you have the appropriate license, you can migrate between the MPP or Enterprise

firmware on the 7800 and 8800. Note: 7800 firmware migration requires that the 7800 model is the correct hardware version.

Important! For all new phone orders, the correct work flow is to buy correct phone SKUs for the type of deployment (MPP vs

Enterprise) and not to buy one type of phone SKUs and then convert them to other type. The purpose of converting firmware is to

help migrate Enterprise customers to the cloud who already have existing phones. Cisco will not allow and not support converting

newly purchased phones to other type of firmware.

Table 1 lists the restrictions that apply in terms of converting Enterprise to MPP firmware for the 7821, 7841, and 7861.

Phone Firmware Migration

•Flex plan includes 1 license per user

•Per device cost for non- Flex SP

•Locked to MAC Address

•One- way migration per license

•7811, 7821 V03+, 7841 V04+, 7861 V03+, 7832

•All 8800s except 8821, 8831, 8851NR, 8865NR

•KEMs do not require migration

•Data loss - Call History, Local Contacts

Migration Firmware Migration License

CUCM / HCS MPP

User Experience and features are exactly same between

Enterprise and MPP phones.

Make sure you run a proof of concept first before migrating your customers.

You can check the label on the back of the phone to find version (VID).

Table 1. Enterprise Firmware to MPP firmware eligible devices

7800 Series (*limitations apply)

8800 Audio series

8800 Video series

CP-7811-K9=

CP-8811-K9=

CP-8845-K9=

CP-7821-K9= *(V03 or later)

CP-8841-K9=

CP-8865-K9=

CP-7841-K9= *(V04 or later)

CP-8851-K9=

CP-7861-K9= *(V03 or later)

CP-8861-K9=

CP-7832-K9=

CP-8832-K9=

Table 2. MPP to Enterprise Firmware eligible devices

7800 Series

8800 Audio Series

8800 Video Series

CP-7811-3PCC-K9=

CP-8811-3PCC-K9=

CP-8845-3PCC-K9=

CP-7821-3PCC-K9=

CP-8841-3PCC-K9=

CP-8865-3PCC-K9=

CP-7841-3PCC-K9=

CP-8851-3PCC-K9=

CP-7861-3PCC-K9=

CP-8861-3PCC-K9=

CP-7832-3PCC-K9=

CP-8832-3PCC-K9=

Note: The following 8800 devices are not eligible to migrate to MPP: 8821, 8851NR, 8865NR, and 8831.

Note: If you are a Flex plan subscriber, see Appendix A: Flex plan - How to order licenses via Product Upgrade Tool (PUT).

Gather all the device information listed below for all the phones to check the firmware migration eligibility and to generate the

migration licenses. See Appendix C: How to Generate a License File for Firmware Conversion.

Device Information

Example

Importance

PID (Model)

CP-8841-K9=

MUST

VID (Version number)

V03

MUST for 7800 series phones

MAC address

321ABC432DEF

MUST

Serial Number

FCH20100312 / WZP20100113

Recommended

In this guide, we will cover the Cisco Unified Communications Manager (Unified CM)-based approach. This method is intended to further your

understanding of how the entire process works from end-to-end. Following guides have detailed instructions if you wish to use your web /

TFTP server.

Enterprise to MPP conversion guide:

http://cs.co/E2M-guide

MPP to Enterprise conversion guide:

http://cs.co/M2E-guide

The conversion process involves moving to a transitional firmware load before the final load is installed. The transitional load is where you

enter both the license file and a normal MPP target load to upgrade to. There are separate transitional loads for each migration direction. For

example, there is one firmware load for moving from Enterprise to MPP, and one firmware load for moving from MPP to Enterprise. Likewise,

each migration direction requires a different license file. The conversion direction is reflected inside the license file and in the firmware image

name.

Figure 1. Example MPP_2_ENT License File

Figure 2. Example ENT_2_MPP License File

Firmware Migration FAQ (MUST READ)

Q: How do I know if it is an Enterprise phone or MPP/3PCC phone?

Read the label on the back of the phone. If PID has “3PCC” or “3PC” or “3PW” after the model number, then it is originally MPP/3PCC phone.

Otherwise it is originally an Enterprise phone.

Figure 1: Phone Labels.

You can find out current status of the device (Enterprise vs MPP firmware) as follows:

1. Press Applications and settings key on the device.

2. Check the title of the screen.

•“Information and settings” – Your phone has MPP firmware. Navigate down to Status -> Product information -> Product

Name to confirm that it shows “3PCC” there. Example: CP-8841-3PCC.

•“Applications” – Your phone is likely running Enterprise firmware. Navigate down to Phone Information -> Model number

to confirm it does NOT show “3PCC” there. Example: CP-8841. If it shows “3PCC” in model number then it is MPP phone

running outdated 10.x firmware.

Q: Will there be a cost?

A: This offer is included at no extra charge with the Flex plan up to a specific number of users. For customers that are not part of the Flex plan,

the transition from one call control platform to another WILL INCUR A COST.

Q: Will I be able to use my phone’s migration license on a different phone?

A: No, the migration license is node locked to the phone MAC address and cannot be used on a different phone.

Q: My phone needs to be RMA’d after it had been migrated, how does that work?

A: The replacement phone is the same SKU as what was originally purchased.

•If CP-8811-K9= was the original purchase after it has been migrated to an MPP load, the replacement phone is CP-8811-K9=.

A new migration license must be requested from the Global Licensing Operations (GLO) and the replacement phone must go through the

same migration process as the phone that is being returned. The migration license on the RMA’d phone cannot be reused as it is tied to the

MAC address of that returned phone.

Q: I migrated my Enterprise phone to MPP/3PCC. Will I be able to use that phone’s

Enterprise -> MPP/3PCC migration license to migrate it back to Enterprise?

A: No, you will need to acquire MPP/3PCC -> Enterprise migration license for that migration. Migration licenses are only meant for one-way

migration.

Q: Is the user interface for the phone the same for both Enterprise and MPP

firmware?

A: No. The user experiences are quite different between the two call control platforms. End-user training may be required to understand the

differences in call appearance, feature activation and other features. End-user documentation is also available from cisco.com.

Q: How do I get technical support during firmware migration?

A: For customers ordering firmware migration licenses, if they do not have an existing service contact with Cisco, they will need to add the

applicable service SKU from the list below at the time of ordering firmware migration licenses to get SW only (No RMA) support.

License SKU

Service SKU

L-CP-E2M-88XX-CNV=

CON-SW-LCPE2M8V

L-CP-E2M-78XX-CNV=

CON-SW-LCPE2M7N

L-CP-M2E-88XX-CNV=

CON-SW-LCPM2E8C

L-CP-M2E-78XX-CNV=

CON-SW-LCPM2E7X

Q: Who should I reach out for support?

A: Support information:

•For Product Upgrade Tool (PUT) issues: https://forums.cisco.com/OperationsExchange/s/article/Raise-Support-Case-for-PUT

•For license generation issues: GLO (Global Licensing Operations) -

https://globalcontacts.cloudapps.cisco.com/contacts/contactDetails/en_US/c1o2

•For firmware migration issues: SBS (Small Business Support) Center - https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-

business-support-center-contacts.html

Q: What if the customer uses Unified CM and is migrating to Broadworks or

Broadcloud?

A: If the customer has 7800 or 8800 series desk phones that support the migration capability, the customer can migrate those phones as they

migrate users to Broadworks or BroadCloud. A list of supported and unsupported phones is provided above.

Q: Are there any plans to enable enterprise phones to register natively to Broadsoft

systems?

A: The Enterprise and Broadsoft phones have different software images. Given the size of these images, there is no plan to bundle all variants

of call control support into a single binary.

Q: My customer has only a few phones to migrate, can you just tell me how to do

this in the field?

A: No. This migration cannot be done without following our process. If we were to migrate phones outside the process, Cisco will be in

violation of our 3rd party software licensing agreements.

Q: My customer purchased the wrong phone type and just need to migrate the

phone to the call control they have. Can we do this?

A: No. Please work with customer service to get the phones returned and the proper phones sent to the customer. The BU will not replace

phones or migrate phones for customers that make a mistake when ordering our phones.

Unified CM-Based Migration Method (Enterprise to MPP)

The following steps will convert a single 78xx or 88xx phone from Enterprise firmware to MPP.

1. Check the 7800 Series phone version. You must flip the 78xx phone over to determine if the 78xx phone is eligible based upon

Table1 above. For example, the phone screenshot below contains V01. Therefore, it is ineligible for upgrade.

2. Before you start the firmware migration process, ensure that you upgrade your phones to latest enterprise/on-premises firmware.

Use the on-premises firmware release notes to obtain the latest firmware.

•Cisco IP Phone 7800 Series: https://www.cisco.com/c/en/us/support/collaboration-endpoints/

unified-ip-phone-7800-series/products-release-notes-list.html

•Cisco IP Phone 8800 Series: https://www.cisco.com/c/en/us/support/collaboration-endpoints/

unified-ip-phone-8800-series/products-release-notes-list.html

Important! Your phone must run 12.5(1) or later or it will not upgrade to the transitional load.

3. Get the Transition Firmware from the link provided in your license eDelivery email. Place this onto your Unified CM.

a) Download the firmware to your computer. See the next table for the filenames.

b) Access https://CUCM-ip-address/cmplatform/, where CUCM-ip-address is the IP address of the Unified CM.

c) Navigate to Software Upgrades -> TFTP File Management -> Upload file.

d) Select the transition file and upload the file.

e) Restart the TFTP Service on the Unified CM

4. Upload your license file that you received from Cisco onto the Unified CM. For details on how to obtain the license file from

Cisco, see the Appendix.

a) Download the license file to your computer.

b) Access https://CUCM-ip-address/cmplatform/, where CUCM-ip-address is the IP address of the Unified CM.

c) Navigate to Software Upgrades -> TFTP File Management -> Upload file.

d) Select the license file and upload the file.

e) Restart the TFTP Service on the Unified CM

5. Login to the Unified CM.

6. Go to Device -> Phone.

7. In the “Find Phone where” field, select CONTAINS and enter the MAC address of your 78xx or 88xx phone and click Find.

8. Scroll down to Phone Load and enter the phone load. For example, enter sip78xx.TLexE2M-11-2-3C-12.loads.

9. Click Save, Apply Config, and OK.

10. Refresh your browser page and ensure that the Download Status says “Upgrading”. The phone should reboot momentarily.

Important! Your phone must run 12.5(1) or later or it will not upgrade to the transitional load.

Conversion Direction

Model

Conversion firmware

Enterprise to MPP

7811/21/41/61

sip78xx.TLexE2M-11-2-3C-12.loads

7832

sip7832.TLexE2M-11-2-3C-12.loads

8811/41/51/61

sip88xx.TLexE2M-11-2-3C-12.loads

8832

sip8832.TLexE2M-11-2-3C-12.loads

8845/65

sip8845_65.TLexE2M-11-2-3C-12.loads

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