Covert Scouting Cameras Warranty
Covert Scouting Cameras warranties this product for a period of two (2) years from the date of purchase. This warranty
only covers manufacturer’s defects and does not cover damage caused by misuse or abuse of the product. This
warranty includes two (2) years repair or replacement service on the product from date of purchase. If you have
problems with this product, please do not contact the store you purchased it from. Contact Covert Scouting Cameras
Customer Service toll free at (270) 743-1515 or visit www.feradyne.com/contact
** Proof of purchase required for replacement **
Covert Warranty Policy and Procedure
To receive repair or replacement by Covert Scouting Cameras two-year warranty, we ask you to do the following:
All returns must have a Return Authorization (RA#) prior to sending in the camera.
1. E-mail or call our customer service department.
a. www.feradyne.com/contact
b. (270) 743-1515
Please explain to the technician what issues you are having with your camera.
2. If you are asked to return your camera to Covert Scouting Cameras, you will be responsible for the cost of
shipping to Covert Scouting Cameras. In return, Covert will provide fast and exceptional service, as well as incur
the cost of shipping back to you. (Only within the Continental United States.)
3. Please include the following information when sending in your camera.
a. RA# on the outside of the package
b. Return address
c. Telephone and e-mail address
d. Brief description of the problem
e. Copy of proof of purchase
4. Please make sure all the accessories are removed (SD cards, batteries, solar panels, SIM cards, straps, ETC.)
before shipping. All accessories received by Covert Scouting Cameras will NOT be returned.
5. This warranty only covers manufacturer’s defects and does not cover damage caused by misuse or abuse of the
product.
Covert International Warranty Policy and Procedure
1. Outside the US, service is available through the distributor/reseller of purchase.
2. All returns must have an RA# provided by Covert. Copy of Proof of Purchase is required for all returns.
3. Covert is not responsible for lost or damaged products incurred during the shipping process.
4. Insurance for returns is at the discretion of the customer. Additional charges apply for return shipping
In the maintenance of the product, Covert Scouting Cameras may use new or like-new assemblies or products for equal
or improved quality. All defective parts, assemblies, and products become property of Covert. Returns and claims will
be handled according to the current Covert Scouting Cameras, Inc. procedure.
These warranties shall not apply to any defect, failure, or damage caused by improper use or inadequate maintenance
and care. Covert shall not be obligated under these warranties to repair:
a. Damage resulting from attempts by personnel other than Covert representatives to install, repair, or
service the product unless directed by a Covert representative.
b. Damage, malfunction, or degradation of performance resulting from improper use or connection to
incompatible equipment or memory.
c. Damage, malfunction, or degradation of performance caused by the use of non-Covert supplies or
consumables or the use of Covert supplies not specified for use with this product.
