Dell PowerEdge 1800 Leitfaden

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Dell™ PowerEdge™ 1800 Systems

Installation and

Troubleshooting Guide

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the “Glossary” in the User’s Guide.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerConnect, PowerVault, Axim, Dell OpenManage,DellNet,Dell Precision,

Dimension,Inspiron, OptiPlex,and Latitude are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; MS-DOS is a

registered trademark of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009 P/N R2053 Rev. A02

Contents 3

Contents

1Introduction

Other Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9

Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . . . . 10

2Indicators, Codes, and Messages

Front-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 12

System Status Indicators . . . . . . . . . . . . . . . . . . . . . . . 12

Back-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 16

Power Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

SCSI Hard-Drive Indicator Codes . . . . . . . . . . . . . . . . . . . . . . 18

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Diagnostics Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

3Finding Software Solutions

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting Errors and Conflicts . . . . . . . . . . . . . . . . . . . . 33

Input Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Application Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . 34

IRQ Assignment Conflicts . . . . . . . . . . . . . . . . . . . . . . . 34

4Running System Diagnostics

Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . 37

4Contents

System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . 37

When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . 38

Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . 38

From the Utility Partition . . . . . . . . . . . . . . . . . . . . . . . . 38

From the Diagnostics Diskettes . . . . . . . . . . . . . . . . . . . . 38

System Diagnostics Testing Options . . . . . . . . . . . . . . . . . . . . 38

Using the Advanced Testing Options . . . . . . . . . . . . . . . . . . . . 39

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5Troubleshooting Your System

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . 41

Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Troubleshooting External Connections . . . . . . . . . . . . . . . . . . . 42

Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . 42

Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . 42

Troubleshooting the Mouse . . . . . . . . . . . . . . . . . . . . . . . . 43

Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . 43

Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . 44

Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . 44

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Responding to a Systems Management Software Alert Message. . . . . . . 46

Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Removing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Installing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Stabilizing the Tower System. . . . . . . . . . . . . . . . . . . . . . 50

System Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Opening the System . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Contents 5

Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 52

Removing the Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . 53

Installing the Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . 54

Troubleshooting a Wet System . . . . . . . . . . . . . . . . . . . . . . . 54

Troubleshooting a Damaged System . . . . . . . . . . . . . . . . . . . . 55

Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . 55

Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . 56

Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . 57

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . 57

Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . 60

Troubleshooting a CD Drive . . . . . . . . . . . . . . . . . . . . . . . . 61

Troubleshooting an External SCSI Tape Drive . . . . . . . . . . . . . . . . 62

Troubleshooting SCSI Hard Drives . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting a SCSI Hard Drive (System With a SCSI Backplane) . . . 63

Troubleshooting SATA Hard Drives . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting a SATA Hard Drive . . . . . . . . . . . . . . . . . . 64

Troubleshooting a SATA Hard Drive in a RAID Configuration . . . . . . . 65

Troubleshooting a RAID Controller Card . . . . . . . . . . . . . . . . . . 66

Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . 68

6Installing System Options

System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Removing the Front System Fan . . . . . . . . . . . . . . . . . . . . 71

Installing the Front System Fan. . . . . . . . . . . . . . . . . . . . . 72

Redundant Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . 74

Removing a Redundant Power Supply . . . . . . . . . . . . . . . . . 74

Installing a Redundant Power Supply. . . . . . . . . . . . . . . . . . 74

Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . 76

6Contents

Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . 77

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

General Memory Module Installation Guidelines . . . . . . . . . . . . 79

Installing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 80

Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 82

Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

System Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . 86

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Removing the Control Panel . . . . . . . . . . . . . . . . . . . . . . 87

Installing the Control Panel . . . . . . . . . . . . . . . . . . . . . . 88

7Installing Drives

Connecting Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Interface Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Drive Cable Configurations . . . . . . . . . . . . . . . . . . . . . . 91

DC Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

IDE Configuration Information . . . . . . . . . . . . . . . . . . . . . . . 93

SATA Configuration Information . . . . . . . . . . . . . . . . . . . . . . 93

SCSI Configuration Information. . . . . . . . . . . . . . . . . . . . . . . 93

SCSI Interface Cables . . . . . . . . . . . . . . . . . . . . . . . . . 93

SCSI ID Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Device Termination . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Configuring the Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . 94

Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Removing a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 94

Installing a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 95

Front-Panel Drive Inserts. . . . . . . . . . . . . . . . . . . . . . . . . . 96

Removing the Front-Panel Drive Inserts . . . . . . . . . . . . . . . . 96

Installing the Front-Panel Drive Inserts . . . . . . . . . . . . . . . . . 97

5.25-Inch Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Installing a 5.25-Inch Drive . . . . . . . . . . . . . . . . . . . . . . 98

Contents 7

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

General Installation Guidelines. . . . . . . . . . . . . . . . . . . . 104

Installing and Removing SATA Hard Drives . . . . . . . . . . . . . . 104

Installing and Removing Hot-Plug SCSI Hard Drives. . . . . . . . . . 111

Installing a RAID Controller Card . . . . . . . . . . . . . . . . . . . . . 114

8Getting Help

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Automated Order-Status Service. . . . . . . . . . . . . . . . . . . 118

Technical Support Service. . . . . . . . . . . . . . . . . . . . . . 119

Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . 119

Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . 119

Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Returning Items for Warranty Repair or Credit. . . . . . . . . . . . . . . 119

Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

AJumpers, Switches, and Connectors

Jumpers—A General Explanation . . . . . . . . . . . . . . . . . . . . 139

Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . 140

System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . 141

Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . 142

BI/O Ports and Connectors

I/O Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Serial Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Serial Connector Autoconfiguration . . . . . . . . . . . . . . . . . 146

8Contents

Parallel Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

PS/2-Compatible Keyboard and Mouse Connectors . . . . . . . . . . . . 148

Video Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

USB Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Integrated NIC Connector . . . . . . . . . . . . . . . . . . . . . . . . 150

Network Cable Requirements . . . . . . . . . . . . . . . . . . . . . . 151

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figures

Tables

Introduction 9

Introduction

Your system includes the following significant service and upgrade features:

• Embedded server management hardware, which monitors temperatures and voltages

throughout the system and notifies you if there is a fault or failure

• System diagnostics, which checks for hardware problems (if the system can boot)

The following system options are offered:

• Microprocessors

• System memory

• Expansion-card options, including RAID controller cards

• Non–hot-plug SATA or hot–plug-ready SCSI hard drives

• IDE and SCSI half-height tape drives

• Redundant, hot-plug power supplies

Beliebte Server Handbücher anderer Marken

HP AlphaServer ES47 Bedienungsanleitung

PowerNAS

PowerNAS CMA Bedienungsanleitung

Supero

Supero FatTwin F617R3-FT Bedienungsanleitung

EtroVISION

EtroVISION EV3151 Bedienungsanleitung

HP ProLiant Gen9 Bedienungsanleitung

Compaq

Compaq ProLiant 3000 Handbuch

iRobo

iRobo IPC2U Bedienungsanleitung

Nortel

Nortel 1000 Con?guration guide Bedienungsanleitung

Asus

Asus AP7500 Bedienungs- und Wartungshandbuch

Avid Technology

Avid Technology AirSpeed 5000 Bedienungsanleitung

HP Integrity rx2600 Installationsanleitung

Milestone

Milestone Husky IVO 350T Bedienungsanleitung

Planet

Planet NAS-7410 Bedienungsanleitung

Lenovo

Lenovo ThinkSystem SR635 V3 Bedienungsanleitung

Fujitsu

Fujitsu PRIMERGY BX900 Bedienungsanleitung

Asus

Asus RS700DA-E6 PS4 Bedienungsanleitung

Vertiv

Vertiv Avocent ACS6000 Montage- und Wartungsanleitung

A & T Internationale

A & T Internationale Xserve Service-Handbuch