Epson Stylus Pro 4800 Portrait Edition Gebrauchs- und Wartungshandbuch

Please open this booklet and record your unique Unit ID Number.

You will need it to take full advantage of the Preferred Warranty.

CPD-19588

EPSON Preferred

Limited Warranty Program for the Epson Stylus® Pro 4800

Priority

Technical Support

Toll-Free

Phone Number

Security and

Peace of Mind

CPD19588_Ant_PW.indd 1 4/28/05 2:27:27 PM

Congratulations on your purchase of the Epson Stylus® Pro 4800 ink jet printer.

Your printer is designed to provide consistent high quality output in the demanding

professional graphics environment. To ensure your complete satisfaction with its

performance, Epson® is pleased to include the Epson PreferredSM Limited Warranty Plan

described in this document.

This one-year limited warranty plan includes priority toll-free technical phone support

and whole unit exchange or repair, when required, for your printer. Should you

experience a problem with your printer, simply call the exclusive Epson Preferred toll-

free number, select the technical support option, and enter your Unit ID Number as

described in this booklet. Please have your Serial Number available for the answering

technical support specialist. Since it’s an exclusive number, your call will be answered

promptly. Please review the information contained in this booklet. You’ll find your

personal Unit ID Number and the exclusive Epson Preferred toll-free number. You’ll

need these numbers to take advantage of our Preferred Service. You’ll find our

complete terms and conditions for this one-year limited warranty at the end of this

booklet, under “Terms and Conditions – Limited Warranty for Commercial Products.”

Once again, congratulations and welcome to the Epson Preferred Family.

Welcome and Congratulations

EPSON Preferred

Limited Warranty Program for the Epson Stylus® Pro 4800

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Purchasing Extended Service:

the Epson Preferred Plus Plan

The Epson Preferred Limited Warranty Plan offers premium warranty service for one

year. We’d like to inform you of the opportunity to extend that premium level of service

through the Epson Preferred Plus Plan – Epson’s extended service contracts for the Epson

Stylus Pro large format printers. Just purchase the Preferred Plus Plan and you’ll continue

to have the same service and support we provide under the limited warranty, including

access to our toll-free priority technical support line and our whole-unit exchange or

repair service.

You may purchase a two-year or one-year Preferred Plus Plan. The conditions for

purchase are stated immediately below.

Two-Year Preferred Plus Option:

This plan is available for purchase only during the one-year limited warranty period. It

provides you with two additional years of service after the end of your original warranty,

for a total of three years of coverage. No renewal of extended service is available after

that time.

One-Year Preferred Plus Option:

This plan is available for purchase during the one-year limited warranty period, and,

under certain conditions, after that period.

Purchase During the One-Year Warranty Period

If you purchase our one-year extended service plan during the warranty period, the plan

provides you with one additional year of service after the end of your original warranty,

for a total of two years of coverage. Epson may in its discretion allow you to renew your

extended service for one additional year (for three years of total coverage), subject to the

CPD19588_Ant_PW.indd 3 4/28/05 2:27:29 PM

conditions described in the next paragraph. No further renewal of extended service is available

after that time.

In order to qualify for a one-year renewal of extended service, your printer must still have at

least 40% of the manufacturer-specified carriage motor life remaining. The information on the

remaining carriage motor life can be obtained from the printer Control Panel in SelecType

mode: Menu > Printer Status > Service Life. At least two stars (of the printer’s original five

stars) must be displayed. Even if the printer has sufficient carriage motor life, Epson may still in

its discretion not allow renewal based on the printer’s service and usage history.

Purchase After the One-Year Warranty Period

Epson may in its discretion allow you to purchase our one-year extended service plan after

expiration of your printer’s original warranty period, subject to the conditions described below.

No renewal is available after that one year of extended service.

In order to qualify for purchase of our one-year plan after expiration of the warranty:

• The printer must be no more than two years old based on initial shipment data from

Epson’s warehouse.

• The printer must still have at least 40% of the manufacturer-specified carriage motor life

remaining. See above (under “Purchase During the One-Year Warranty Period”) for how to

check this.

• At your expense, maintenance service (or, if the printer is currently malfunctioning,

then a time and material repair) must be performed by an Epson Authorized Customer

Care Center, to be sure that the printer is in good working condition and meets Epson’s

field repair specifications. The one-year Preferred Plus Plan must be purchased within 30

days of this service or repair.

You can obtain detailed terms and pricing information, and purchase a one- or two-year

Preferred Plus Plan, from your participating Epson Stylus Pro dealer or from the Epson

StoreSM at http://www.epson.com.

EPSON Preferred

Limited Warranty Program for the EPSON Stylus® Pro 4800

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Follow these easy steps to

obtain technical support.

Step 1: Have your serial number available:

_________________________________

Step 2: Call toll-free 888-377-6611.*

Step 3: Follow the voice prompt instructions.

Step 4: Enter your Unit ID Number.

Step 5: Be prepared to work with the Technical Support

Specialist to diagnose the problem.

Operating Hours: Currently Monday through Friday, 6 AM to 6 PM

Pacific Time (Subject to change)

* If you experience difficulty using your Unit ID Number to access the Toll-Free Preferred line,

please call 562-276-1305 during normal business hours so we may resolve the problem. This

phone number provides access to the same Epson Preferred Technical Support Staff as the

toll-free number.

For Epson Preferred

Technical Support

CPD19588_Ant_PW.indd 5 4/28/05 2:27:31 PM

Terms and Conditions

Limited Warranty for Commercial Products

What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer

that the Epson Stylus Pro 4800 ink jet printer covered by this limited warranty statement,

if purchased and used in the United States or Canada, will conform to the manufacturer’s

specifications and will be free from defects in workmanship and materials for a period of one

year from the date of original purchase (proof of purchase required). Epson also

warrants that the consumable ink cartridges enclosed with the engine will perform to the

manufacturer’s specified usage, which usage may expire before the expiration of the limited

warranty for the Epson printer.

What Epson Will Do To Correct Problems: Should your Epson Stylus Pro 4800 ink jet printer

prove defective during the limited warranty period, please call the toll-free Epson Preferred

support line identified in this booklet. This line will be answered during Epson’s regular support

hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday). When you call,

please be prepared to provide the service technician with Proof of Purchase information

including the unit serial number and original date of purchase. The service technician will

provide telephone diagnostics to determine whether your unit needs repair.

If service is required, the technician will advise you which service program will be utilized (the

Whole Unit Exchange Program or the Repair Program) and provide detailed instructions for the

program. Please see below for highlights of the two service programs. When service involves

the exchange of a unit or its parts, the items replaced become the property of Epson. The

exchange unit or parts may be new or refurbished to the Epson standard of quality. At Epson’s

option, an exchange unit may be another model of like kind and quality. Exchange units and

parts assume the remaining warranty period of the original Product covered by this limited

warranty.

Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must

secure return of the defective product by providing Epson with a valid credit card number

EPSON Preferred

Limited Warranty Program for the Epson Stylus® Pro 4800

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with sufficient credit to cover the price of the replacement product. You will be billed at the

Manufacturer’s Suggested Retail Price for the printer if the defective product is not returned to

Epson within 10 business days of shipment of the replacement product from Epson. If the unit is

returned damaged because you have not properly packed or shipped it, you will be billed for the

damage. Upon verification of security, Epson will ship the replacement unit promptly, typically via

next business day delivery for most business locations. Shipments to more remote locations and

to residential addresses may be shipped for later delivery. For calls completed prior to 1:00 PM

Pacific Time the exchange unit will usually ship the same day. For calls completed after 1:00 PM

PT the exchange unit will usually ship on the following business day.

It is your responsibility to unpack, re-install optional components (interface cards, paper tray,

roll paper spindle, etc.), and set up the exchange product at your location. It is also your

responsibility to properly repack the defective product in the exchange unit box and return it

to Epson within 10 business days using any instructions provided by Epson. You will need to

remove all optional components prior to its return. (For details on packaging and shipping,

please see “Repackaging and Transportation Instructions,” below.)

Repair Program: Under the Repair Program, you must either (a) ship your defective unit directly

to Epson’s central service facility, or (b) carry in the unit to an Epson-authorized Customer Care

Center near you. The defective unit will either be repaired and sent back to you, or, if it is

determined that repair is not practical, you will be sent a replacement unit.

If you choose method (a) above, you must first contact an Epson support technician, who will

explain the details and times for pick-up of the defective unit from your location. You will need to

package the unit in its original box and packing materials and prepare it for shipping. If you do

not have the box or packing materials you may obtain them through Epson. Please allow five to

seven business days after pick-up for the repaired unit or a replacement unit to be sent to you. If

you choose method (b) above, you can transport the unit without packaging. (For details about

proper packing, shipping, and carry-in procedures, please see ”Repackaging and Transportation

Instructions,” below.)

CPD19588_Ant_PW.indd 7 4/28/05 2:27:33 PM

Repackaging and Transportation Instructions: To avoid permanently damaging the printer, it is

extremely important that you follow the instructions below when preparing to ship or transport

the printer. (Please refer also to the additional instructions in your Printer Guide.)

NOTES:

• In case shipment of the printer for service becomes necessary, to prevent un-repairable

damage to the printer, the printer should be packaged in its original box and packaging

materials and secured to a pallet. If you do not have these items, you must contact Epson

and Epson will supply appropriate items for your shipment.

• To prevent ink from spilling and damaging the printer during shipping or other transport,

the printer must be shipped or transported with 110 ml ink cartridges installed. The printer

is equipped with a valve system that closes and seals all ink supply lines. In order for this

valve system to properly close, the 110 ml ink cartridges must be installed and the ink

lever secured in the locked (up) position. Empty cartridges can be used for transportation

purposes.

• Have at least two people lift the printer when packaging or transporting it.

INSTRUCTIONS:

1) Turn on the printer.

2) Remove any paper or other media in the printer. Remove the roll paper spindle and paper

tray.

3) Make sure that 110 ml ink cartridges are installed in the printer. If you are using 220 ml

cartridges, remove them and install 110 ml cartridges.

Note: If you have the original 110 ml cartridges that came with the printer (even if they are

empty), install them before shipping the printer. To store any partially used cartridges that

you take out before shipment, tape over the needle valve hole until you are ready to use

the cartridges again.

EPSON Preferred

Limited Warranty Program for the Epson Stylus® Pro 4800

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4) Turn off the printer. Make sure the print head is in the home (far right) position. Lock the

print head by pushing the green tab to the right.

5) Unplug the power cord and raise the ink levers.

CAUTION: Do not turn off the printer by unplugging it or turning off a power strip. You will

not be able to lock the print head in the home position, and ink left inside the reservoir will

leak out, damaging the printer.

6) If you have installed any optional components (for example, the EpsonNet print server card),

remove them before shipping.

WARNING: Components may be hot. After turning off and unplugging the printer, make

sure you allow each component to cool before handling it.

7) If you need to ship the printer, repack it using the original box and packing materials. If you

do not have the original box or packaging, contact Epson to arrange to obtain these. You

will be charged a shipping and handling fee.

8) If you are transporting the printer for carry-in service, leave the ink cartridges installed and

raise the ink levers to lock the ink valves. For carry-in service, you do not need to package

the printer, but you must transport it in a horizontal position on a flat, stable surface. If you

are transporting the printer in your own vehicle without the original packaging, make sure

you wrap and pack the printer securely.

What This Warranty Does Not Cover:

This warranty does not cover:

1) Any damage caused by using improper packaging materials or improper packaging and

shipping. Under the Whole Unit Exchange or Repair Programs you may be billed for these

damages.

2) Any damage caused by using unsuitable inks or ink delivery systems in the printer.

CPD19588_Ant_PW.indd 9 4/28/05 2:27:34 PM

3) Any damage caused by use of non-Epson inks, ink cartridges, or media.

4) Any damage caused by third-party software, applications, parts, components or

peripheral devices added to the product after its shipment from Epson, e.g. dealer or

user-added boards, components, or cables.

5) Any damage caused by misuse, abuse, improper installation, neglect, failure to maintain,

improper packing or shipping, disasters such as fire, flood, lightning, improper electrical

currents, software problems, or interaction with non-Epson products.

6) Any damage from service performed by other than an Epson Authorized Servicer.

7) Service when the printer is used outside the U.S. and Canada.

8) Service where the printer label, logo, rating label, or serial number has been removed.

9) Any damage to used, refurbished or reconditioned products.

10) Any color change or fading of prints, or reimbursement of materials or services required

for reprinting.

This warranty is not transferable. If a claimed defect cannot be identified or reproduced

in service, you will be held responsible for costs incurred.

DISCLAIMER OF WARRANTIES: THE WARRANTY AND REMEDY PROVIDED ABOVE ARE

EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNLESS STATED

HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR

FIRM ARE VOID.

Remedies: Your exclusive remedy and Epson’s entire liability for a material breach of this

Agreement will be limited to a refund of the price paid for the Epson products covered by

this Agreement. Any action for breach of warranty must be brought within 15 months of

the date of original purchase. Epson is not liable for performance delays or for

EPSON Preferred

Limited Warranty Program for the Epson Stylus® Pro 4800

CPD19588_Ant_PW.indd 10 4/28/05 2:27:35 PM

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