eee eTrikes Canada
W: etrikescanada.com
Before You Ride
Before you head out, it's important to make sure that your trike is ready to ride. Always check
your battery, major bolts, especially on the rear axle, plus brakes, quick release bolts for seat
and wheels as well as tire pressure.
E-Trike Support
Our e-trikes use standard bike components, so service and maintenance is straight forward.
This includes but is not limited to, Shimano Gears, Tektro, Bengal brakes, Kenda Tires, Bafang
Motors, Samsung and Panasonic Lithium-Ion Batteries.
General maintenance for the most part is the same as any normal e-bike and most competent
bike shops will be able to help you with this.
If you have a warranty question or issue with your trike within the warranty period of purchase,
please visit https://etrikescanada.com/pages/customer-help-desk and open a support ticket.
Please note we do not offer telephone support without a support ticket linked to a valid Order
ID. Our ticketing system allows for any issues to be documented and tracked.
E-Trike Warranty
While all of our e-trikes go through quality assurance and testing both during manufacture and
assembly prior to shipping from Canada, occasionally components may malfunction, break, or
not work as intended.
Your e-trike is covered by a 12-month manufacturers warranty which covers major components
for defects not caused by riding. These include the battery, motor, LCD, controller, and frame.
Unless otherwise specified, ex-demo and showroom models do not come with any warranty.
Standard wear and tear parts like tires, tubes, nuts and bolts, chains, brake cables or hydraulics,
bearings, disc brake wear are not covered by warranty.
For full warranty details visit https://etrikescanada.com/pages/terms-conditions
