FirstData iWL252 Bedienungsanleitung
Pay@Table-QSG-2017-03
Quick Setup Guide
Pay@Table
Semi-Integrated Short and
Long Range Restaurant Solution
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Table of Contents
What is Included in the Package? 4
hardware options 4
Setting up the Hardware 4
connect the power and turn on your terminal 5
charge the battery completely 5
pair your terminal with its base 6
set or change your terminal’s date and time 6
change your administrator password 7
change your merchant password 7
integrated conguration 8
Change the Default Settings 10
adjust tip percentages 10
change the sleep timer value 11
add, delete or modify your server ids 11
set or remove server id passwords 12
congure the 3G access point network (apn) 13
Understanding Key Functions 14
power on the terminal 14
power off the terminal 15
correct key entries 15
switch to french language mode 15
understanding sleep mode 15
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Reading the Status Bar 16
Processing Settlement Transactions 18
Printing Reports 19
server reports 19
printing dened server ids 20
terminal conguration reports 20
emv parameter report 20
For Your Reference21
unlocking a locked terminal 21
reprinting a receipt 21
about the paper roll 21
inserting or replacing the paper roll 22
battery power 22
charging base and usb charger 23
Troubleshooting 23
Pin Pad, Settlement & Funding Support 24
missing hardware or replacements 24
rms vendor, reseller or dealer 24
for best support 24
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What is Included in the Package?
Setting up the Hardware
YOUR TERMINAL WAS LOCKED BEFORE IT WAS SHIPPED. To
unlock the terminal, contact FIRST DATA MERCHANT SUPPORT
between 8:00am – 11:00pm EST Monday to Saturday using the
number located on your terminal.
The installation is depended on the integration with your RESTAURANT
MANAGEMENT SYSTEM (RMS). The instructions below are an overview of
how to connect the terminal so that it is ready to be integrated.
If your 3G terminal loses its connection and will not reconnect , restart
the terminal by pressing the pound (#) + yellow keys followed by the green
OK key.
hardware options
The conguration and number of terminals and communication bases is
dependent on your location’s conguration.
»iWL250 terminal (IWL252 BT Short Range or IWL255 3G Long Range)
»One standard Ethernet cable (7 feet in length)
»5 replacement iWL252 paper rolls (PAPER-FD400)
»Terminal power supply (IWLPWRSUP)
5VDC 1A AC power adapter
»iWL252 Bluetooth Communication Base (IWLBTBASE) for those using a
Bluetooth (short range) Terminal
»iWL252 Bluetooth Communication Base power supply (19201062)
»iWL255 3G Charging Base (IWLBASE)
If there is anything missing from your package or you would like
to reorder an item, contact FIRST DATA MERCHANT SERVICES
at 1-888-263-1938.
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connect the router
If you are using the iWL252 Bluetooth (Short Range) terminal, plug
one end of Ethernet cable into your router or into the network socket
connected to your router. Plug the other end into the back of the terminal’s
communication base.
connect the power and turn on your terminal
1. Plug in the terminal base’s power cord into the terminal’s base. Plug the
other end of the power cord into a power bar with surge protection
and plugged into a wall outlet.
By default, the terminal turns on in INTEGRATED MODE.
2. Press and hold the GREEN key to power on the terminal.
3. When turned on, you will see the TERM# SWIPE/KEY SERVER screen.
You will need to switch the terminal to Stand Alone mode in order to
complete the setup by following the steps below.
4. Press the F1 key and enter the terminal’s ADMIN PASSWORD on
the ENTER PASSWORD screen.
The default Administrator password is 222222. Once entered correctly,
the terminal will display the FIRST DATA screen and the terminal will be
in STAND ALONE mode.
NOTE: To switch back to INTEGRATED MODE, press the RED CANCEL
key on the terminal and re-enter the ADMIN PASSWORD.
charge the battery completely
Before using the terminal for the rst time, charge the battery until the
battery charge icon shows 5 bars. FULLY CHARGING THE TERMINAL FOR
THE FIRST TIME TAKES APPROXIMATELY 4-6 HOURS.
We recommend you use only the battery pack and power
adaptor supplied with your iWL252 terminal. Although some
adaptors look like they t and plug into the base properly, they
may damage the base.
There are a NUMBER OF FACTORS THAT AFFECT HOW QUICKLY THE
BATTERY DRAINS: length of time off the base; number of transactions;
number of seconds before the SLEEP MODE activates; and time between
transactions.
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Charge the terminal using the Micro USB port.
To charge the battery correctly:
1. Place the terminal on the base.
2. Ensure the base is plugged into a wall outlet.
It is also possible to charge the terminal using the Micro
USB port on the terminal as seen in the image below.
pair your terminal with its base
If you are using the iWL252 Bluetooth (Short Range) terminal, your terminal
is paired with its Bluetooth (Short Range) communication base. The serial
number of the base the terminal is paired can be found on the terminal
status bar as seen on the screen capture below. The serial number of the
base the terminal is paired is 21694610. This base’s serial number is also
located on the sticker on the back of the Bluetooth base.
set or change your terminal’sdate and time
You will need to set the terminal’s time to match your time zone so that your
receipts print out correctly.
1. From the FIRST DATA screen, press the ADMIN key.
2. Press 3. Setup and 3. System Setup.
3. Enter your Administrator password. The default password is 222222.
You will then see the SYSTEM SETUP screen.
The options to change the Time/Date on the terminal will not
appear if there is a open batch on the terminal.
4. Enter the updated date using the terminal’s keyboard, keeping the
format YYYYMMDD and press the GREEN ENTER key.
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5. Enter the time using the terminal’s keyboard, keeping the format
HH:MM and press the GREEN ENTER key.
6. Press the RED CANCEL key 3 times to return to the main FIRST
DATA screen.
change your administrator password
The terminal provides merchants the ability to password-protect certain
functions they do not wish their staff to access.
If you enter your ADMINISTRATOR password incorrectly 5 times in
a row at any time, YOUR TERMINAL WILL LOCK and you will need
to contact FIRST DATA MERCHANT SERVICES at 1-888-263-1938
to have the password reset.
1. From the FIRST DATA screen, press to access the ADMIN menu
and then 9 - PWD CONFIG.
2. Select 2 - SET ADMIN PWD.
3. Enter the current ADMIN password. A new terminal’s ADMIN password
is 222222 by default. You will then see the following screen:
SET ADMIN PWD
NEW PASSWORD + OK
******
4. Enter your new 6 digit ADMIN password and press the GREEN OK key.
You will be asked to re-enter your new password.
5. To conrm your new password, enter the same ADMIN password again
on the SET ADMIN PWD REPEAT screen and press the GREEN OK key.
You will see the ADMIN PASSWORD CHANGED screen.
6. Press the GREEN OK key to continue.
We suggest that you write your new ADMINISTRATOR password
in the “For Your Reference” on page 21 of this guide and lock
the guide in a safe place.
change your merchant password
To access the certain merchant specic functions such as REFUNDS or
VOIDS, you will need to enter your MERCHANT Password. THE DEFAULT
MERCHANT PASSWORD IS 0000.
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If you enter your MERCHANT PASSWORD incorrectly 5 times in a
row at any time, YOUR TERMINAL WILL LOCK and you will need to
contact one of our FIRST DATA MERCHANT SERVICES at 1-888-
263-1938 to have the password reset.
1. From the FIRST DATA screen, press to access the ADMIN menu
and then 9 - PWD CONFIG.
2. Press 1. SET MERCH PWD and enter your current Merchant Password.
A new terminal’s MERCHANT PASSWORD is 0000 by default. You will
then see the following screen:
SET MERCH PWD
NEW PASSWORD + OK
******
3. Enter your new Merchant Password and press the GREEN OK key. You
will be asked to re-enter your new password.
4. To conrm your new password, enter the same MERCHANT password
again on the SET MERCH PWD REPEAT screen and press the GREEN OK
key.
You will see the MERCHANT PASSWORD CHANGED screen.
5. Press the GREEN OK key to continue.
We suggest that you write your new MERCHANT Password in
the the “For Your Reference” on page 21 section of this
guide and lock the guide in a safe place.
integrated configuration
YOU WILL NEED TO BE IN INTEGRATED MODE TO CONFIGURE THE
TERMINAL’S SETTINGS to work with your RMS. To switch to Integrated
Mode, press the Red Cancel key and enter your ADMIN Password.
1. From the TERM# SWIPE/KEY SERVER, press the pound key (#) and
enter your ADMIN password.
»For the Short Range (Bluetooth) terminal, press the green
key on the ENTER TGI IP URL page to edit the URL as seen in step
2.
»For the Long Range (3G) terminal, contact FIRST DATA MERCHANT
SERVICES at 1-888-263-1938 to nd out the required URL.
2. On the ENTER TGI IP ADDRESS page, change the IP address to the
merchant’s RMS IP. For example, 192.168.0.6.
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3. To continue, press the green key.
4. On the ENTER TGI PORT page:
»For the Short Range (Bluetooth) terminal, change the TGI PORT to
the merchant’s Port Number. The default Port number is 99999.
»For the Long Range (3G) terminal, change the TGI PORT to the
merchant’s Port Number. The default Port number is 18879.
5. To continue, press the green key.
6. On the GET TGI SETTINGS page, we RECOMMEND you choose NO and
press the green key. You will be prompted to set the conguration
based on your RMS.
NOTE: YES is not recommended as it auto-congures the settings
and this can take a lot of time and may not download the features you
want.
7. To continue, press the green key.
8. On the ENTER POS TYPE page, enter 1 for all RMS types except Micros
and Squirrel (Enter 2 for Micros or Enter 3 for Squirrel).
9. To continue, press the green key.
10. On the TABLE NUMBER page, choose Yes by pressing the key to
add the Table Number to your POS Settings. The default is NO.
11. To continue, press the green key.
12. On the CHECK NUMBER page, choose Yes by pressing the key to
add the Check Number to your POS Settings.
13. To continue, press the green key.
14. On the CASH ALLOWED page, choose Yes by pressing the key to
allow cash to be accepted using the terminal.
15. To continue, press the green key.
16. On the AUTOSETTLEMENT page, you need to enter the time you want
the terminal to AUTO SETTLE each day.
To turn on AUTOSETTLEMENT, put the terminal on its base and enter
the time the terminal should autosettle each day in military time.
The default is set to 0000 and this means that AUTOSETTLEMENT is
OFF.
17. On the SHOW TABLE # page, set whether or not you want to show
the Table Number on the screen. The default is NO. Choose YES by
pressing the key.
18. On the SHOW TABLE NAME page, set whether or not you want to show
the Table Name on the screen. The default is NO. Choose YES by
pressing the key.
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Change the Default Settings
adjust tip percentages
You are able to change the TIP presets. The current TIP presets are as
follows: Tip Preset 1 = 10% and Tip Preset 2 = 15%
The third option that can be chosen by the customer is OTHER; allowing the
customer to enter his or her own tip percentage.
To change the TIP percentages:
NOTE: Press the RED CANCEL key on the terminal and re-enter the
ADMIN PASSWORD to switch to Stand Alone mode to adjust the default
settings.
1. From the FIRST DATA screen, press to access the ADMIN menu.
2. Press 3. Setup.
3. Press 1. Options and key in your ADMIN Password + OK.
You will see the TIP OPTIONS screen. The tip options are active.
OPTIONS
TIP OPTION
YES
NO YES
4. Press the GREEN ENTER key. You will see the following screen:
OPTIONS
TIP PRESET 1 + OK
10
5. Enter the percentage you wish for the rst preset and press the GREEN
ENTER key. You will see the following screen:
OPTIONS
TIP PRESET 2 + OK
15
6. Enter the percentage you wish for the second preset and press the
GREEN ENTER key. The percentages have been changed.
7. Press the RED CANCEL key three times to return to the main FIRST
DATA screen.
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