Fujitsu Primergy RX4770 M1 Bedienungsanleitung

Upgrade and Maintenance Manual - English

FUJITSU Server PRIMERGY RX4770 M1

Upgrade and Maintenance Manual

August 2014

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according to DIN EN ISO 9001:2008

To ensure a consistently high quality standard and

user-friendliness, this documentation was created to

meet the regulations of a quality management system

which complies with the requirements of the standard

DIN EN ISO 9001:2008.

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www.cognitas.de

Delivery subject to availability; right of technical modifications reserved.

All hardware and software names used are trademarks of their respective manufacturers.

– The contents of this manual may be revised without prior notice.

– Fujitsu assumes no liability for damages to third party copyrights or other rights arising from

the use of any information in this manual.

– No part of this manual may be reproduced in any form without the prior written permission

of Fujitsu.

Microsoft, Windows, Windows Server, and Hyper V are trademarks or registered trademarks of

Microsoft Corporation in the USA and other countries.

Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries

in the USA and other countries.

RX4770 M1 Upgrade and Maintenance Manual

Before reading this manual

For your safety

This manual contains important information for safely and correctly using this

product.

Carefully read the manual before using this product. Pay particular attention to

the accompanying manual "Safety Notes and Regulations" and ensure these

safety notes are understood before using the product. Keep this manual and the

manual "Safety Notes and Regulations" in a safe place for easy reference while

using this product.

Radio interference

This product is a "Class A" ITE (Information Technology Equipment). In a

domestic environment this product may cause radio interference, in which case

the user may be required to take appropriate measures. VCCI-A

Aluminum electrolytic capacitors

The aluminum electrolytic capacitors used in the product's printed circuit board

assemblies and in the mouse and keyboard are limited-life components. Use of

these components beyond their operating life may result in electrolyte leakage

or depletion, potentially causing emission of foul odor or smoke.

As a guideline, in a normal office environment (25°C) operating life is not

expected to be reached within the maintenance support period (5 years).

However, operating life may be reached more quickly if, for example, the

product is used in a hot environment. The customer shall bear the cost of

replacing replaceable components which have exceeded their operating life.

Note that these are only guidelines, and do not constitute a guarantee of

trouble-free operation during the maintenance support period.

High safety use

This product has been designed and manufactured to be used in commercial

and/or industrial areas as a server.

When used as visual display workplace, it must not be placed in the direct field

of view to avoid incommoding reflections (applies only to TX server systems).

The device has not been designed or manufactured for uses which demand an

extremely high level of safety and carry a direct and serious risk of life or body

if such safety cannot be assured.

Upgrade and Maintenance Manual RX4770 M1

These uses include control of nuclear reactions in nuclear power plants,

automatic airplane flight control, air traffic control, traffic control in mass

transport systems, medical devices for life support, and missile guidance

control in weapons systems (hereafter, "high safety use"). Customers should

not use this product for high safety use unless measures are in place for

ensuring the level of safety demanded of such use. Please consult the sales

staff of Fujitsu if intending to use this product for high safety use.

Measures against momentary voltage drop

This product may be affected by a momentary voltage drop in the power supply

caused by lightning. To prevent a momentary voltage drop, use of an AC

uninterruptible power supply is recommended.

(This notice follows the guidelines of Voltage Dip Immunity of Personal

Computer issued by JEITA, the Japan Electronics and Information Technology

Industries Association.)

Technology controlled by the Foreign Exchange and Foreign Trade

Control Law of Japan

Documents produced by Fujitsu may contain technology controlled by the

Foreign Exchange and Foreign Trade Control Law of Japan. Documents which

contain such technology should not be exported from Japan or transferred to

non-residents of Japan without first obtaining authorization in accordance with

the above law.

Harmonic Current Standards

This product conforms to harmonic current standard JIS C 61000-3-2.

Only for the Japanese market: About SATA hard disk drives

The SATA version of this server supports hard disk drives with SATA / BC-SATA

storage interfaces. Please note that the usage and operation conditions differ

depending on the type of hard disk drive used.

Please refer to the following internet address for further information on the

usage and operation conditions of each available type of hard disk drive:

(http://jp.fujitsu.com/platform/server/primergy/manual/)

RX4770 M1 Upgrade and Maintenance Manual

Only for the Japanese market:

IAlthough described in this manual, some sections do not apply to the

Japanese market. These options and routines include:

– CSS (Customer Self Service)

Upgrade and Maintenance Manual RX4770 M1

Version history

Issue number Reason for update

1.0 / May 2014 Initial release

1.1 / August 2014 Update 1

RX4770 M1 Upgrade and Maintenance Manual

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1.1 Notational conventions . . . . . . . . . . . . . . . . . . . . 18

2 Before you start . . . . . . . . . . . . . . . . . . . . . . . . 19

2.1 Classification of procedures . . . . . . . . . . . . . . . . . 21

2.1.1 Customer Replaceable Units (CRU) . . . . . . . . . . . . . . . 21

2.1.2 Upgrade and Repair Units (URU) . . . . . . . . . . . . . . . . 22

2.1.3 Field Replaceable Units (FRU) . . . . . . . . . . . . . . . . . 23

2.2 Average task duration . . . . . . . . . . . . . . . . . . . . . 23

2.3 Tools you need at hand . . . . . . . . . . . . . . . . . . . . 24

2.4 Documents you need at hand . . . . . . . . . . . . . . . . . 27

3 Important information . . . . . . . . . . . . . . . . . . . . . 29

3.1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . 29

3.2 ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . 37

3.3 CE conformity . . . . . . . . . . . . . . . . . . . . . . . . . 37

3.4 FCC Class A Compliance Statement . . . . . . . . . . . . . 38

3.5 Environmental protection . . . . . . . . . . . . . . . . . . . 39

4 Basic hardware procedures . . . . . . . . . . . . . . . . . . 41

4.1 Using diagnostics information . . . . . . . . . . . . . . . . 41

4.1.1 Locating the defective server . . . . . . . . . . . . . . . . . . 41

4.1.2 Determining the error class . . . . . . . . . . . . . . . . . . . 42

4.1.2.1 Global Error indicator . . . . . . . . . . . . . . . . . . . . 42

4.1.2.2 Customer Self Service (CSS) indicator . . . . . . . . . . . 42

4.1.3 Locating the defective component . . . . . . . . . . . . . . . . 43

4.1.3.1 Local diagnostic indicators on the front . . . . . . . . . . . 43

4.1.3.2 Local diagnostic indicators on the system board . . . . . . . 43

4.2 Shutting down the server . . . . . . . . . . . . . . . . . . . 44

Upgrade and Maintenance Manual RX4770 M1

Contents

4.3 Disconnecting power cords . . . . . . . . . . . . . . . . . . 44

4.4 Getting access to the component . . . . . . . . . . . . . . . 46

4.4.1 Extending the server out of the rack . . . . . . . . . . . . . . . 46

4.4.2 Removing the server from the rack . . . . . . . . . . . . . . . . 48

4.4.3 Opening the server . . . . . . . . . . . . . . . . . . . . . . . . 50

4.4.3.1 Removing the housing cover . . . . . . . . . . . . . . . . . 50

4.5 Reassembling . . . . . . . . . . . . . . . . . . . . . . . . . . 51

4.5.1 Closing the server . . . . . . . . . . . . . . . . . . . . . . . . . 51

4.5.1.1 Mounting the housing cover . . . . . . . . . . . . . . . . . . 51

4.5.2 Mounting the server in the rack . . . . . . . . . . . . . . . . . . 52

4.5.2.1 Seating the server on the rack rails . . . . . . . . . . . . . . 52

4.5.2.2 Sliding the server into the rack . . . . . . . . . . . . . . . . 54

4.6 Connecting the server to the power source . . . . . . . . . . 55

4.7 Switching on the server . . . . . . . . . . . . . . . . . . . . . 56

5 Basic software procedures . . . . . . . . . . . . . . . . . . . 57

5.1 Starting the maintenance task . . . . . . . . . . . . . . . . . 57

5.1.1 Disabling BitLocker functionality . . . . . . . . . . . . . . . . . 57

5.1.2 Disabling SVOM boot watchdog functionality . . . . . . . . . . . 58

5.1.2.1 Viewing boot watchdog settings . . . . . . . . . . . . . . . . 58

5.1.2.2 Configuring boot watchdog settings . . . . . . . . . . . . . . 59

5.1.3 Removing backup and optical disk media . . . . . . . . . . . . 61

5.1.4 Verifying and configuring the backup software solution . . . . . . 61

5.1.5 Note on server maintenance in a Multipath I/O environment . . . 62

5.1.6 Switching on the ID indicator . . . . . . . . . . . . . . . . . . . 64

5.2 Completing the maintenance task . . . . . . . . . . . . . . . 65

5.2.1 Updating or recovering the system board BIOS and iRMC . . . . 65

5.2.1.1 Updating or recovering the system board BIOS . . . . . . . . 65

5.2.1.2 Updating or recovering the iRMC . . . . . . . . . . . . . . . 66

5.2.2 Verifying system information backup / restore . . . . . . . . . . 68

5.2.3 Updating RAID controller firmware . . . . . . . . . . . . . . . . 69

5.2.4 Enabling Option ROM scan . . . . . . . . . . . . . . . . . . . . 70

5.2.5 Verifying and configuring the backup software solution . . . . . . 71

5.2.6 Resetting the boot retry counter . . . . . . . . . . . . . . . . . 72

5.2.6.1 Viewing the boot retry counter . . . . . . . . . . . . . . . . 72

5.2.6.2 Resetting the boot retry counter . . . . . . . . . . . . . . . . 72

5.2.7 Enabling SVOM boot watchdog functionality . . . . . . . . . . . 74

5.2.8 Enabling replaced components in the system BIOS . . . . . . . 74

RX4770 M1 Upgrade and Maintenance Manual

Contents

5.2.9 Verifying the memory mode . . . . . . . . . . . . . . . . . . . 75

5.2.10 Verifying the system time settings . . . . . . . . . . . . . . . . 76

5.2.11 Viewing and clearing the System Event Log (SEL) . . . . . . . 77

5.2.11.1 Viewing the SEL . . . . . . . . . . . . . . . . . . . . . . . 77

5.2.11.2 Clearing the SEL . . . . . . . . . . . . . . . . . . . . . . . 78

5.2.12 Updating the NIC configuration file in a Linux environment . . . 78

5.2.13 Enabling BitLocker functionality . . . . . . . . . . . . . . . . . 80

5.2.14 Performing a RAID array rebuild . . . . . . . . . . . . . . . . . 81

5.2.15 Looking up changed MAC / WWN addresses . . . . . . . . . . 82

5.2.15.1 Looking up MAC addresses . . . . . . . . . . . . . . . . . 82

5.2.15.2 Looking up WWN addresses . . . . . . . . . . . . . . . . . 82

5.2.16 Using the Chassis ID Prom Tool . . . . . . . . . . . . . . . . . 84

5.2.17 Configuring LAN teaming . . . . . . . . . . . . . . . . . . . . 85

5.2.17.1 After replacing / upgrading LAN controllers . . . . . . . . . 85

5.2.17.2 After replacing the system board . . . . . . . . . . . . . . . 85

5.2.18 Switching off the ID indicator . . . . . . . . . . . . . . . . . . 86

5.2.19 Performing a fan test after replacing a defective fan . . . . . . 86

6 Power supply units . . . . . . . . . . . . . . . . . . . . . . . 89

6.1 Basic information . . . . . . . . . . . . . . . . . . . . . . . 89

6.1.1 Power supply unit configurations . . . . . . . . . . . . . . . . 90

6.1.2 Assembly rules . . . . . . . . . . . . . . . . . . . . . . . . . 90

6.1.3 PSU indicator . . . . . . . . . . . . . . . . . . . . . . . . . . 91

6.2 Installing hot-plug power supply units . . . . . . . . . . . . 92

6.2.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 92

6.2.2 Removing the dummy cover . . . . . . . . . . . . . . . . . . . 92

6.2.3 Installing a hot-plug power supply unit . . . . . . . . . . . . . 93

6.2.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 93

6.3 Removing a hot-plug power supply unit . . . . . . . . . . . 94

6.3.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 94

6.3.2 Removing a hot-plug power supply unit . . . . . . . . . . . . . 95

6.3.3 Installing a dummy cover . . . . . . . . . . . . . . . . . . . . 96

6.3.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 96

6.4 Replacing a hot-plug power supply unit . . . . . . . . . . . 97

6.4.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 97

6.4.2 Removing the defective hot-plug power supply unit . . . . . . . 97

6.4.3 Installing the new hot-plug power supply unit . . . . . . . . . . 98

6.4.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 98

Upgrade and Maintenance Manual RX4770 M1

Contents

6.5 Replacing the power distribution board . . . . . . . . . . . . 99

6.5.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . . 99

6.5.2 Removing the power distribution board . . . . . . . . . . . . . 100

6.5.3 Installing the power distribution board . . . . . . . . . . . . . 102

6.5.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 105

7 Hard disk drives / solid state drives . . . . . . . . . . . . . 107

7.1 Basic procedures . . . . . . . . . . . . . . . . . . . . . . . 108

7.2 Installing 2.5-inch HDD / SSD modules . . . . . . . . . . . 110

7.3 Removing 2.5-inch HDD / SSD modules . . . . . . . . . . . 112

7.3.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 112

7.3.2 Removing a 2.5-inch HDD / SSD module . . . . . . . . . . . . 113

7.3.3 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 113

7.4 Replacing a 2.5-inch HDD / SSD module . . . . . . . . . . . 114

7.4.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 114

7.4.2 Removing a 2.5-inch HDD / SSD module . . . . . . . . . . . . 115

7.4.3 Installing a 2.5-inch HDD / SSD module . . . . . . . . . . . . 115

7.4.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 115

7.5 Removing a 2.5-inch HDD / SSD dummy module . . . . . . 116

7.6 Replacing the SAS / SATA HDD / SSD backplane . . . . . . 117

7.6.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 117

7.6.2 Removing the HDD backplane . . . . . . . . . . . . . . . . . 118

7.6.3 Installing the HDD SAS backplane . . . . . . . . . . . . . . . 120

7.6.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 121

8 System fans . . . . . . . . . . . . . . . . . . . . . . . . . . 123

8.1 Basic information . . . . . . . . . . . . . . . . . . . . . . . 123

8.2 Replacing the system fan . . . . . . . . . . . . . . . . . . . 124

8.2.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 124

8.2.2 Removing a system fan . . . . . . . . . . . . . . . . . . . . . 125

8.2.3 Installing a system fan . . . . . . . . . . . . . . . . . . . . . 126

8.2.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 126

8.3 Replacing the fan backplane . . . . . . . . . . . . . . . . . 127

8.3.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 127

8.3.2 Removing the fan backplane . . . . . . . . . . . . . . . . . . 127

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