MO003-GB 18/05/06
Operative Manual Rev.0 Page 10 of 34
1.6 Guarantee
1. The product is covered by guarantee for a period of 12 months, including the electrical parts.
2. The guarantee initiates from the date of installation of the lamp at the client’s premises only and
exclusively if GIMA personnel carry out the installation. In all other cases the guarantee starts from
the date of forwarding the lamp from the GIMA store to the client.
3. In the case of dispute, the date indicated on the “Transport Document” that accompanies the goods is
retained valid.
4. The reparation or substitution, under guarantee, of a detail, is undertaken for well-ascertained
manufacturing cause and at the unchallengeable judgement of the GIMA Company. The guarantee
does not include the transfer of personnel, packing expenses or transport.
5. Components subject to normal wear are not included in the guarantee (non-exhaustive e.g. halogen
lamps, fuses, relays, ball-bearings etc.).
6. Not included in the guarantee:
-damage and defects due to installation errors;
-damage or faults caused by carelessness, negligence, abnormal use of the apparatus or other
causes not attributable to the manufacturer;
-interventions for presumed defects or convenience checks.
7. The right to the substitution of the complete Lamp is not recognised.
8. The guarantee does not lead to any direct or indirect compensation of any kind towards people or
things due to the inefficiency of the lamp.
9. GIMA does not accept responsibility for faults or damage caused by the improper use of the product
or upon which ordinary maintenance has not been practised or the elementary principles of good
maintenance have been neglected (negligence).
10. Compensation for the Lamp going out is not recognised.
11. The guarantee is forfeited automatically whenever the lamp is mishandled, repaired or modified by
the purchaser or third parties not authorised by GIMA.
12. For interventions, the purchaser must apply to the retailer or the assistance centres indicated by
GIMA.
13. The components substituted in guarantee must be restituted to GIMA carriage paid.
14. Failure to restitute leads to debiting the cost of the element to the applicant.
15. GIMA does not accept returns from the final users.
16. Returns to GIMA for repair must be managed by the retailer or the assistance centre chosen by the
final user in conformity with the Company PO 7.2 Operative Procedure.
17. Returns to GIMA must be documented and authorised as per the internal procedure.
18. Products returned to GIMA must have the authorisation document attached at return and a document
describing the fault.
19. All the products for repair must be sent to GIMA carried paid and adequately packaged (it is
compulsory to use the original packing).
20. The manufacturer does not consider himself responsible for the effects on safety, reliability and
performance of the apparatus if:
-montage, added calibration or repairs are not carried out by personnel previously authorised by
GIMA;
-the electrical plant of the environment (premises) in which installation has taken place is not in
conformity with the CEI 64-8 regulations (regulations for electrical plant for premises utilised for
medical use) and similar regulations;
-the apparatus is not used in conformity with the usage instructions.
