11
Troubleshooting
Handle isn't opened.
The hose is squashed or bent,
causing the ow rate to be
slow.
Remove any obstructions or objects causing the supply
hose to be squashed or bent.
Open the handle and activate the sensor.
Supply pipe stopped
providing water.
Exceeded the sensing range.
Activated the sensor again
too quickly.
Sensor light doesn't work.
The sensor light is ok,
but water is not running.
Flow rate is small.
Not in the sensing range.
The sensing distance is
affected by the color intensity.
Objects with light color have
longer sensing distances,
it is opposite for the one with
dark color.
Activate the sensor again
less than 0.6 seconds.
The power wire isn't
connected well or is damaged.
The positive and negative
battery terminals are
incorrectly installed.
The sensor is dirty or there
are water drops on sensor.
Power is off (there will be an
alarm before turning off).
The supply hoses are not
connected properly.
Angle valve is not opened.
The water supply pressure is
too low.
The supply hose lter is
blocked by dirt.
The angle valve is not opened
fully. Fully open hot/cold angle valves.
Problem Possible cause Possible causes Solution
Wait for the water to come.
Get closer to the sensor.
Get closer to the sensor.
Slow down the speed to activate the sensor.
Remove and reinstall the batteries with the positive and
negative ends in the correct positions.
Clean up the sensor.
Replace with new batteries.
Check the connections of the supply hose.
Open the inlet angle valve or water main valve.
Pressurize the water supply pipeline.
Disassemble the supply hoses and clean up the lter of
supply hoses.
Water cannot
be turned on
when sensing.
Check whether the power wire is normal. If not, replace
with a new power wire. Then check whether the adapter
is correctly connected or the battery box is correctly
installed.
If not, connect the adapter correctly or install the battery
correctly. Finally, check whether each connector of the
power wire is ok.
If still not, please contact the Customer Service Team at
1-855-434-5224 for replacement. Do not remove the
faucet without personal assistance.
10
Care and Cleaning
□
□
□
□
Don't use cleaning powder, polishing powder, detergents containing coarse particles or nylon scrub. Also, do not use acid detergent.
When the faucet is dirty, use a neutral detergent to wipe, and then rinse with ambient water. Dry the faucet with a soft cloth.
When cosmetics and detergent stick to the faucet surface, the electroplating surface will lose luster. Please clean it in time.
Don't position faucet with rusty or corrosive substances, or install it in a corrosive environment. Prolonged contact with detergents or
aggressive chemicals may result in damages of the braid and cause leaks. Hoses shouldn't be touched with sharp objects to avoid
breaking and leakage.
□When the sensor light ashing (1), please replace the battery soon.
□When the sensor light is always on solid (2), stop working and replace the battery immediately.
+
Flashing
+
-
Always on
1 2
