Grandstream Networks GRP26 Series Bedienungsanleitung

Grandstream Networks, Inc.

GRP26XX Carrier-Grade IP Phones

SIP Presence Guide

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Table of Contents

SUPPORTED DEVICES .................................................................................................4

INTRODUCTION.............................................................................................................5

OVERVIEW.....................................................................................................................6

SETTING YOUR PRESENCE STATUS ..........................................................................7

Setting Presence Status via Admin Web Interface ................................................................................7

Setting Presence Status via User Portal................................................................................................9

Setting Presence Status via Feature Code............................................................................................9

MONITORING PRESENCE STATUS............................................................................ 11

Using VMPKs....................................................................................................................................... 11

Using Extension Boards and MPKs.....................................................................................................14

SIP Presence Guide 
 
 
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Table of Figures 
Figure 1 : SIP Presence Feature...................................................................................................................6
Figure 2 : Presence Status............................................................................................................................7
Figure 3: Custom Presence Status ...............................................................................................................8
Figure 4 : Extensions Presence Status .........................................................................................................8
Figure 5 : Presence Status in User Portal.....................................................................................................9
Figure 6 : Presence Status Feature Code ..................................................................................................10 
Figure 7 : Account Status ............................................................................................................................11 
Figure 8 : VMPKs Configuration .................................................................................................................12 
Figure 9 : VMPKs with Presence Watcher..................................................................................................12 
Figure 10 : Presence DND Status on GRP26XX ........................................................................................13 
 
 
 
 
 
 
Table of Tables 
 
Table 1: SIP Presence Status .......................................................................................................................7
Table 2: Presence Watcher P Value............................................................................................................12 
Table 3: VPK Icon Indications on GRP26XX phones..................................................................................14 
Table 4: MPKs LED States..........................................................................................................................14 
 
 

SIP Presence Guide

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SUPPORTED DEVICES

Model

Supported

Firmware

Using VPK

(Visual Status)

Using MPK

(LED Status)

Using EXT board

(LED Status)

GRP26XX Series

GRP2612

Yes

1.0.0.31 or higher

GRP2613

Yes

1.0.0.31 or higher

GRP2614

Yes

1.0.0.31 or higher

GRP2615

Yes

1.0.0.31 or higher

SIP Presence Guide

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INTRODUCTION

The UCM6XXX is now offering the ability to subscribe to extensions state, and to be informed about the

current presence status of a coworker phone extension. So far, the users can use the BLF (Busy Lamp

Field) to check the phone communication state, and will be advertised of every state change (Idle / Ringing

/ Connected), the added value of SIP Presence is to keep the user advertised on the monitored extension’s

current general state as well (Available / Busy / DND …).

SIP Presence is one of the new added features on the UCM6XXX series, allowing a user to publish his/her

presence state, this state can be predefined and known state (Available / Busy / Unavailable ..), or a custom

state that can take any format, and can be customized by the user. The monitoring extension can subscribe

to the presence status and be updated about any status change.

This guide describes the utility and steps for configuring the SIP Presence on UCM6xxx, as a main feature

when the user wants to be informed about other extensions’ status.

SIP Presence Guide

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OVERVIEW

The SIP Presence feature improves the users monitoring on the UCM6xxx and extends the VPKs/MPKs

utility on end points. A Busy Lamp is limited in its usability to phone line status, it can provide line connectivity

and calling status, but something more informative is required.

SIP Presence can provide ability to be informed about user’s extension when it’s offline / online like a Busy

Lamp, but that’s just the basis. Users can also use Presence to share their status, and tell the others that

they are out of office / On Chat / Do not Want to Be Disturbed, and so on.

This guide will be explicating the SIP Presence feature, and the user should have the UCM6xxx and end

points supporting Presence Watcher features:

Figure 1 : SIP Presence Feature

The prerequisites in our scenario are as follow:

UCM6xxx with firmware version 1.0.14.23 or higher.

A phone supporting presence watcher feature see [SUPPORTED DEVICES] section.

NOTIFY

SIP Presence Guide

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SETTING YOUR PRESENCE STATUS

Setting Presence Status via Admin Web Interface

The SIP Presence feature on UCM6xxx includes six available statuses, users can access to the UCM Web

GUIExtension/TrunkExtensionsFeatures and list the different statuses:

Figure 2 : Presence Status

The above screenshot shows the available statuses, user can select a status depending on their availability

and preferences. Once done, a NOTIFY message will be sent to the subscribers announcing the new

defined status.

The above available statuses are explained in the following table:

Table 1: SIP Presence Status

Available

The contact is online and can participate in conversations/phone calls.

Away

The contact is currently away (ex: for lunch break).

Chat

The contact has limited conversation flexibility and can only be reached

via chat.

Do Not Disturb

The Contact is on DND (Do Not Disturb) mode.

Custom Presence Status

Please enter the presence status for this mode on the web GUI.

Unavailable

The contact is unreachable for the moment, please try to contact later.

SIP Presence Guide

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The default status among the listed ones above is ‘Available’, changing it will generate a NOTIFY message

that will be sent to all the subscribed presence watchers.

Users can also set a new custom state under the “Custom Presence Status” tab, following figure shows

a new custom presence status named “InMeeting”:

Figure 3: Custom Presence Status

To simplify the status viewing, a new column was added to the main Extensions page, listing all the

extensions Presence Statuses, as displayed in the following figure:

Figure 4 : Extensions Presence Status

SIP Presence Guide

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Setting Presence Status via User Portal

Users can also login to their portal to view and edit their Presence Status, this feature is available when

accessing to the user portal and navigating to Basic InformationExtensionsFeatures.

The same six statuses are also available, and user can select any status as displayed in the following

screenshot:

Figure 5 : Presence Status in User Portal

Setting Presence Status via Feature Code

If the user is not having Web Access, the Presence feature can be accessible using feature code, and users

can dial this code to get the corresponding voice prompt with various options in order to choose which

presence status they want to put themselves into then follow the instructions to confirm the setting.

The default used feature code for Presence feature is *48, users can access / edit this case from Web

GUICall FeaturesFeature Codes:

SIP Presence Guide

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Figure 6 : Presence Status Feature Code

When dialing Presence feature code, users have also six available states, below is the order you get on

voice prompt when dialing the feature code:

1- Unavailable: Press ‘1’ to set the Available state.

2- Available: Press ‘2’ to set Available state.

3- Away: Press ‘3’ to set Away state.

4- Chat: Press ‘4’ to set Chat state.

5- DND: Press ‘5’ to set DND state.

6- Custom Presence Status: Press ‘6’ to set the Custom state.

Note: When pressing ‘6’, the extension will use the custom status. See [Custom Presence Status]

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