HP Compaq D315 Stücklistenhandbuch

Worldwide Limited

Warranty and

Technical Support

Warranty Documentation Team Saved date: 07/16/02 9:08 AM

File name: 176499-008.doc

DESKTOPS AND WORKSTATIONS

WORLDWIDE LIMITED WARRANTY AND

TECHNICAL SUPPORT

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, COMPAQ

MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,

INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. COMPAQ EXPRESSLY DISCLAIMS

ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED

WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW

ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME

STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN

IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS.

IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF

THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty applies to the Compaq branded hardware products sold

by or leased from Compaq Computer Corporation, its worldwide subsidiaries,

affiliates, authorized resellers, or country distributors (collectively referred to in

this Limited Warranty as “Compaq”) with this Limited Warranty. This Limited

Warranty is applicable in all countries and may be enforced in any country where

Compaq or its authorized service providers offer warranty service subject to the

terms and conditions set forth in this Limited Warranty. However, warranty

service availability and response times may vary from country to country and

may also be subject to registration requirements in the country of purchase.

Compaq warrants that the Compaq hardware product and all the internal

components of the product that you have purchased or leased from Compaq are

free from defects in materials or workmanship under normal use during the

Limited Warranty Period. The Limited Warranty Period starts on the date of

purchase or lease from Compaq. Your dated sales or delivery receipt, showing

the date of purchase or lease of the product, is your proof of the purchase or

lease date. You may be required to provide proof of purchase or lease as a

condition of receiving warranty service. You are entitled to warranty service

according to the terms and conditions of this document if a repair to your

Compaq branded hardware is required within the Limited Warranty Period.

This Limited Warranty extends only to the original purchaser or lessee of this

Compaq branded product and is not transferable to anyone who obtains

ownership of the Compaq branded product from the original purchaser or lessee.

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File name: 176499-008.doc

Compaq products are manufactured using new materials or new and used

materials equivalent to new in performance and reliability. Spare parts may be

new or equivalent to new. Spare parts are warranted to be free from defects in

material or workmanship for thirty (30) days or for the remainder of the Limited

Warranty Period of the Compaq hardware product in which they are installed,

whichever is longer.

During the Limited Warranty Period, Compaq will repair or replace the defective

component parts or the hardware product. All component parts or hardware

products removed under this Limited Warranty become the property of Compaq.

The replacement part or product takes on either the Limited Warranty status of

the removed part or product or the thirty (30) day Limited Warranty of the spare

part. In the unlikely event that your Compaq product has a recurring failure,

Compaq, at its discretion, may elect to provide you with a replacement unit of

Compaq’s choosing that is at least equivalent to your Compaq branded product

in hardware performance. Compaq reserves the right to elect, at its sole

discretion, to give you a refund of your purchase price or lease payments (less

interest) instead of a replacement. This is your exclusive remedy for defective

products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON

YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION

AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.

BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA

AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL

INFORMATION. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS

OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. COMPAQ IS

NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY

PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY COMPAQ

WHEN THE PRODUCT IS MANUFACTURED.

Compaq does not warrant that the operation of this product will be uninterrupted

or error-free. Compaq is not responsible for damage that occurs as a result of

your failure to follow the instructions that came with the Compaq branded

product.

This Limited Warranty does not apply to expendable parts. This Limited

Warranty does not extend to any product from which the serial number has been

removed or that has been damaged or rendered defective (a) as a result of

accident, misuse, abuse, or other external causes; (b) by operation outside the

usage parameters stated in the user documentation that shipped with the product;

modification or service by anyone other than (i) Compaq, (ii) a Compaq

authorized service provider, or (iii) your own installation of end-user replaceable

Compaq or Compaq approved parts if available for your product in the servicing

country.

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These terms and conditions constitute the complete and exclusive warranty

agreement between you and Compaq regarding the Compaq branded product

you have purchased or leased. These terms and conditions supersede any prior

agreements or representations—including representations made in Compaq sales

literature or advice given to you by Compaq or an agent or employee of

Compaq—that may have been made in connection with your purchase or lease

of the Compaq branded product. No change to the conditions of this Limited

Warranty is valid unless it is made in writing and signed by an authorized

representative of Compaq.

Limitation of Liability

IF YOUR COMPAQ BRANDED HARDWARE PRODUCT FAILS TO WORK AS

WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE

REPAIR OR REPLACEMENT. COMPAQ’S MAXIMUM LIABILITY UNDER THIS

LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE

YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR

REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN

CONDITIONS OF NORMAL USE.

COMPAQ IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR

THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST

PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL

DAMAGES. COMPAQ IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD

PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE

SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A

TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY),

A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF

LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS

LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE

ADVISED COMPAQ OR AN AUTHORIZED REPRESENTATIVE OF COMPAQ OF

THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY,

HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY

ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR

FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT

APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF

YOUR RIGHTS.

Options and Software

The Limited Warranty terms and conditions for Compaq options are as indicated

in the Limited Warranty applicable to Compaq options. COMPAQ DOES NOT

WARRANT SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS

OR THE OPERATING SYSTEM PREINSTALLED BY COMPAQ. Compaq’s only

obligations with respect to software distributed by Compaq under the Compaq

brand name are set forth in the applicable end-user license or program license

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agreement. Non-Compaq hardware and software products are provided “AS IS.”

However, non-Compaq manufacturers, suppliers, or publishers may provide their

own warranties directly to you.

Software Technical Support

Software technical support is defined as assistance with questions and issues

about the software that was either preinstalled by Compaq on the Compaq

branded product or that was included with the Compaq branded product at the

time of your purchase or lease of the product. With the exception of Linux

operating systems or other Linux software applications sold with Compaq

products, technical support for software is available for the first ninety (90) days

from date of product purchase or lease. Your dated sales or delivery receipt,

showing the date of purchase or lease of the product, is your proof of the

purchase or lease date. You may be required to provide proof of purchase or

lease as a condition of receiving software technical support. After the first ninety

(90) days, technical support for software that was either preinstalled by Compaq

on the Compaq branded product or included with the Compaq branded product

at the time of your purchase or lease of the product is available for a fee.

Compaq does not provide software technical support for Linux operating

systems or other Linux applications. Software technical support for Linux

software sold with Compaq branded products is provided by the Linux vendor.

Please refer to the Linux operating system or other Linux application support

statement included with your Compaq branded hardware product.

Warranty Period

Products Warranty Service Response Time*

Compaq D315

Compaq Evo™ D500 Series

Compaq Deskpro™ EN

3 years parts

3 years labor

3 years on-site service

Next business day

Compaq Evo D300 Series

Compaq Evo D300v Series 1 year parts

1 year labor

1 year on-site service

Next business day

Compaq Deskpro EX

Desktop and Minitower

Compaq Deskpro EXS

Desktop and Minitower

3 years parts

1 year labor

1 year on-site service

Next business day

Compaq Deskpro Workstation

Compaq Evo Workstation 3 years parts

3 years labor

3 years on-site service

Next business day

iPAQ™ Internet Device 1 year parts

1 year labor

1 year on-site service

Next business day

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* Compaq will respond on-site, at the customer’s location, by the business day

following request for warranty service, based on the standard office hours in

the country where the call is placed. Next Business Day Warranty Service is

based on commercially reasonable best effort. In some countries and under

certain supplier constraints, response time may vary. If your location is outside

of the customary service zone, response time may be longer or there may be an

additional charge. Contact your local Compaq service organization for

response time in your area.

Types of Warranty Service

Your Compaq Limited Warranty consists of repair or replacement of defective

parts, including hard drives, ECC memory, and some processors with ECC cache

memory identified by Compaq Intelligent Manageability software as

“prefailure.”

On-site Warranty Service

Your Compaq Limited Warranty includes on-site labor (if necessary) to repair

your hardware. Compaq provides on-site service during standard office hours.

Standard office hours are typically 8:00 AM to 5:00 PM, Monday through

Friday, but may vary with local business practices.

Compaq Replaceable Parts Program

Where available, the Compaq Replaceable Parts program ships approved

replacement parts directly to you to fulfill your warranty. This will save

considerable repair time. After you call the Compaq Technical Support Center

at 1.800..652.6672, a replaceable part can be sent directly to you. Once the part

arrives, call the Compaq Technical Support Center. A technician will assist you

over the phone to ensure that the installation is quick and easy.

Warranty Transfer to Another Country

Under the Compaq Global Warranty program, products may be purchased in

one country and transferred to another country, where Compaq has a service

presence, without voiding the warranty. Warranty terms, service availability,

and service response times may vary from country to country. A customer may

be required to provide product-specific information, in accordance with the

Compaq Global Warranty Notification process, prior to moving the products.

The required information ensures that Compaq is prepared to provide the

required level of warranty service in the destination country and that the product

is designed to work in the destination country. Contact Compaq, your local

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Compaq authorized reseller, or refer to the website at www.compaq.com/support

to begin the Compaq Global Warranty Notification process prior to transferring

Compaq products to another country.

Service Upgrades

Compaq offers extra coverage for your product. For information on service

upgrades, refer to www.compaq.com.

Service upgrades purchased in one country are NOT transferable to another

country.

Contacting Compaq

■In the United States, refer to the Compaq website at www.compaq.com.In

Canada, refer to the Compaq website at www.compaq.ca.

■1.800.652.6672

Toll-free technical support in the United States and Canada,

7 days a week, 24 hours a day

■Be sure to have the following information available before you call

Compaq:

– Product serial number, model name, and model number

– Applicable error messages

– Add-on options

– Operating system

– Third-party hardware or software

– Detailed questions

■1.800.345.1518 (United States)

Toll-free access to PaqFax™, which is a system for requesting and

receiving technical information and much more through a facsimile machine

Warranty Documentation Team Saved date: 07/16/02 9:08 AM

File name: 176499-008.doc

■1.800.567.1616 (Canada)

Toll-free access to general product information

■To post questions to Compaq Technical Support professionals or to

download software files, refer to:

– Compaq Support Forum: http://forum.compaq.com

– Email address: support@compaq.com

– Downloadable Compaq software: www.compaq.com/support

176499-008

L.P. Compaq, the Compaq logo, Deskpro, Evo,

iPAQ, and PaqFax are trademarks of Compaq

Information Technologies Group, L.P. in the U.S.

and/or other countries. All other product names

mentioned herein may be trademarks of their

respective companies.

Eighth Edition (July 2002)

Andere Handbücher für Compaq D315

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