HP MultiSeat ms6000 Bedienungsanleitung

Troubleshooting Guide

HP Compaq MultiSeat ms6000 Desktop

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information contained herein is subject to

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Troubleshooting Guide

HP Compaq MultiSeat ms6000 Desktop

First Edition (November 2009)

Document Part Number: 593680-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

ENWW iii

iv About This Book ENWW

Table of contents

1 Protecting the Software

2 Troubleshooting Without Diagnostics

Safety and Comfort .............................................................................................................................. 2

Before You Call for Technical Support ................................................................................................. 2

Helpful Hints ......................................................................................................................................... 3

Solving General Problems .................................................................................................................... 5

Solving Power Problems ...................................................................................................................... 9

Solving Hard Drive Problems ............................................................................................................. 10

Solving Media Card Reader Problems ............................................................................................... 13

Solving Display Problems ................................................................................................................... 14

Solving Audio Problems ..................................................................................................................... 18

Solving Printer Problems .................................................................................................................... 20

Solving Keyboard and Mouse Problems ............................................................................................ 21

Solving Hardware Installation Problems ............................................................................................. 23

Solving Network Problems ................................................................................................................. 25

Solving Memory Problems ................................................................................................................. 28

Solving Processor Problems .............................................................................................................. 30

Solving CD-ROM and DVD Problems ................................................................................................ 31

Solving USB Flash Drive Problems .................................................................................................... 33

Solving Front Panel Component Problems ........................................................................................ 34

Solving Internet Access Problems ...................................................................................................... 35

Solving Software Problems ................................................................................................................ 36

Contacting Customer Support ............................................................................................................ 37

Appendix A POST Error Messages

POST Numeric Codes and Text Messages ....................................................................................... 39

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 46

Appendix B Password Security and Resetting CMOS

Resetting the Password Jumper ........................................................................................................ 51

Clearing and Resetting the CMOS ..................................................................................................... 52

ENWW v

Appendix C Drive Protection System (DPS)

Accessing DPS Through Computer Setup ......................................................................................... 54

Index ................................................................................................................................................................... 56

vi ENWW

1 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software,

applications, and related files stored on the hard drive. See the operating system or backup utility

documentation for instructions on making backup copies of data files.

ENWW 1

2 Troubleshooting Without Diagnostics

This chapter provides information on how to identify and correct minor problems, such as hard drive,

optical drive, graphics, audio, memory, and software problems. If you encounter problems with the

computer, refer to the tables in this chapter for probable causes and recommended solutions.

NOTE: For information on specific error messages that may appear on the screen during Power-On

Self-Test (POST) at startup, refer to Appendix A, POST Error Messages on page 38.

Safety and Comfort

WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment

may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/

ergo for more information on choosing a workspace and creating a safe and comfortable work

environment. This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. For more information, refer to the Safety & Regulatory

Information guide.

Before You Call for Technical Support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the

exact problem before calling for technical support.

●Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide

for more information.

●Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights

are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error

Messages on page 38 for more information.

●If the screen is blank, plug the monitor into a different video port on the computer if one is available.

Or, replace the monitor with a monitor that you know is functioning properly.

●If you are working on a network, plug another computer with a different cable into the network

connection. There may be a problem with the network plug or cable.

●If you recently added new hardware, remove the hardware and see if the computer functions

properly.

●If you recently installed new software, uninstall the software and see if the computer functions

properly.

●Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When

booting the operating system, use “Last Known Configuration.”

2 Chapter 2 Troubleshooting Without Diagnostics ENWW

●Refer to the comprehensive online technical support at http://www.hp.com/support.

●Refer to Helpful Hints on page 3in this guide.

Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online

support information, software and drivers, proactive notification, and worldwide community of peers and

HP experts.

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that

your service call is handled properly:

●Be in front of your computer when you call.

●Write down HP Compaq MultiSeat ms6000 Desktop, the computer serial number, product ID

number, and monitor serial number before calling.

●Spend time troubleshooting the problem with the service technician.

●Remove any hardware that was recently added to your system.

●Remove any software that was recently installed.

NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service

provider or dealer.

Helpful Hints

If you encounter problems with the computer, monitor, or software, see the following list of general

suggestions before taking further action:

●Check that the computer and monitor are plugged into a working electrical outlet.

●Check that the computer is turned on and the green power light is on.

●Check that the monitor is turned on and the green monitor light is on.

●Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights

are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error

Messages on page 38 for more information.

●Turn up the brightness and contrast controls of the monitor if the monitor is dim.

●Press and hold any key. If the system beeps, then the keyboard should be operating correctly.

●Check all cable connections for loose connections or incorrect connections.

●Wake the computer by pressing any key on the keyboard or pressing the power button. If the system

remains in suspend mode, shut down the computer by pressing and holding the power button for

at least four seconds then press the power button again to restart the computer. If the system will

not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will

restart if it is set to automatic start after power loss in Computer Setup as soon as power is restored.

If it does not restart, press the power button to start the computer.

●Reconfigure the computer after installing a non-plug and play expansion board or other option. See

Solving Hardware Installation Problems on page 23 for instructions.

●Be sure that all the needed device drivers have been installed. For example, if you are using a

printer, you need a driver for that model printer.

ENWW Helpful Hints 3

●Remove all bootable media (CD or USB device) from the system before turning it on.

●If you have installed an operating system other than the factory-installed operating system, check

to be sure that it is supported on the system.

●If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed

(embedded video on some models only) and a single monitor, the monitor must be plugged into

the monitor connector on the source selected as the primary VGA adapter. During boot, the other

monitor connectors are disabled and if the monitor is connected into these ports, the monitor will

not function. You can select which source will be the default VGA source in Computer Setup.

CAUTION: When the computer is plugged into an AC power source, there is always voltage applied

to the system board. You must disconnect the power cord from the power source before opening the

computer to prevent system board or component damage.

4 Chapter 2 Troubleshooting Without Diagnostics ENWW

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