HP SN3000B Bedienungsanleitung

53-1002150-02

03 June 2011

Fabric OS

Troubleshooting and Diagnostics Guide

Supporting Fabric OS v7.0.0

Brocade, the B-wing symbol, BigIron, DCX, Fabric OS, FastIron, IronPoint, IronShield, IronView, IronWare, JetCore, NetIron,

SecureIron, ServerIron, StorageX, and TurboIron are registered trademarks, and Brocade Network Advisor (formerly Data Center

Fabric Manager or DCFM), Extraordinary Networks, and SAN Health are trademarks of Brocade Communications Systems, Inc., in

the United States and/or in other countries. All other brands, products, or service names are or may be trademarks or service

marks of, and are used to identify, products or services of their respective owners.

Notice: This document is for informational purposes only and does not set forth any warranty, expressed or implied, concerning

any equipment, equipment feature, or service offered or to be offered by Brocade. Brocade reserves the right to make changes to

this document at any time, without notice, and assumes no responsibility for its use. This informational document describes

features that may not be currently available. Contact a Brocade sales office for information on feature and product availability.

Export of technical data contained in this document may require an export license from the United States government.

The authors and Brocade Communications Systems, Inc. shall have no liability or responsibility to any person or entity with

respect to any loss, cost, liability, or damages arising from the information contained in this book or the computer programs that

accompany it.

The product described by this document may contain “open source” software covered by the GNU General Public License or other

open source license agreements. To find out which open source software is included in Brocade products, view the licensing

terms applicable to the open source software, and obtain a copy of the programming source code, please visit

http://www.brocade.com/support/oscd.

Brocade Communications Systems, Incorporated

Corporate and Latin American Headquarters

Brocade Communications Systems, Inc.

130 Holger Way

San Jose, CA 95134

Tel: 1-408-333-8000

Fax: 1-408-333-8101

E-mail: inf[email protected]

Asia-Pacific Headquarters

Brocade Communications Systems China HK, Ltd.

No. 1 Guanghua Road

Chao Yang District

Units 2718 and 2818

Beijing 100020, China

Tel: +8610 6588 8888

Fax: +8610 6588 9999

E-mail: [email protected]

European Headquarters

Brocade Communications Switzerland Sàrl

Centre Swissair

Tour B - 4ème étage

29, Route de l'Aéroport

Case Postale 105

CH-1215 Genève 15

Switzerland

Tel: +41 22 799 5640

Fax: +41 22 799 5641

E-mail: emea-i[email protected]

Asia-Pacific Headquarters

Brocade Communications Systems Co., Ltd. (Shenzhen WFOE)

Citic Plaza

No. 233 Tian He Road North

Unit 1308 – 13th Floor

Guangzhou, China

Tel: +8620 3891 2000

Fax: +8620 3891 2111

E-mail: [email protected]

Fabric OS Troubleshooting and Diagnostics Guide iii

53-1002150-02

Document History

Title Publication number Summary of changes Date

Fabric OS Troubleshooting and

Diagnostics Guide

53-0000853-01 First released edition. March 2008

Fabric OS Troubleshooting and

Diagnostics Guide

53-1001187-01 Added support for Virtual Fabrics, fcPing,

pathInfo, and additional troubleshooting

tips.

November 2008

Fabric OS Troubleshooting and

Diagnostics Guide

53-1001340-01 Added support for checking physical

connections, updated commands,

removed obsolete information, and moved

the FCIP and FICON chapters into their

respective books.

July 2009

Fabric OS Troubleshooting and

Diagnostics Guide

53-1001769-01 Added support for the Rolling Reboot

Detection feature and the Superping tool;

added enhancements for supportSave and

spinFab; updated commands; transferred

the iSCSI chapter into its respective book.

March 2010

Fabric OS Troubleshooting and

Diagnostics Guide

53-1002150-01 Added Frame Viewer and Diagnostics port

features.

April 2011

Fabric OS Troubleshooting and

Diagnostics Guide

53-1002150-02 Updated the Diagnostics port feature. June 2011

iv Fabric OS Troubleshooting and Diagnostics Guide

53-1002150-02

Fabric OS Troubleshooting and Diagnostics Guide v

53-1002150-02

Contents

About This Document

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

How this document is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Supported hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

What’s new in this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvii

Text formatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Command syntax conventions . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Command examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Notes, cautions, and warnings . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Key terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Brocade resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Other industry resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Getting technical help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Document feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xx

Chapter 1 Introduction

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Troubleshooting overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Network time protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Most common problem areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Questions for common symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gathering information for your switch support provider. . . . . . . . . . . 5

Setting up your switch for FTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Capturing a supportSave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Capturing output from a console . . . . . . . . . . . . . . . . . . . . . . . . . 6

Capturing command output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Building a case for your switch support provider . . . . . . . . . . . . . . . . 7

Basic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Detailed problem information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gathering additional information . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2 General

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Frame Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Switch message logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Switch boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Rolling Reboot Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

FC-FC routing connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Generating and routing an ECHO . . . . . . . . . . . . . . . . . . . . . . . . 16

Superping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Route and statistical information . . . . . . . . . . . . . . . . . . . . . . . . 20

Performance issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Chapter 3 Connectivity

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Port initialization and FCP auto-discovery process . . . . . . . . . . . . . . 23

Link issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Connection problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Checking the physical connection . . . . . . . . . . . . . . . . . . . . . . . 25

Checking the logical connection . . . . . . . . . . . . . . . . . . . . . . . . . 26

Checking the Name Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Link failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Determining a successful speed negotiation. . . . . . . . . . . . . . . 28

Checking for a loop initialization failure . . . . . . . . . . . . . . . . . . . 29

Checking for a point-to-point initialization failure . . . . . . . . . . . 29

Correcting a port that has come up in the wrong mode . . . . . .30

Marginal links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Troubleshooting a marginal link . . . . . . . . . . . . . . . . . . . . . . . . . 31

Device login issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Pinpointing problems with device logins . . . . . . . . . . . . . . . . . .33

Media-related issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Testing a port’s external transmit and receive path . . . . . . . . . 36

Testing a switch’s internal components . . . . . . . . . . . . . . . . . . . 36

Testing components to and from the HBA . . . . . . . . . . . . . . . . . 36

Segmented fabrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Reconciling fabric parameters individually . . . . . . . . . . . . . . . . 37

Downloading a correct configuration . . . . . . . . . . . . . . . . . . . . . 38

Reconciling a domain ID conflict . . . . . . . . . . . . . . . . . . . . . . . .38

Reconciling incompatible software features . . . . . . . . . . . . . . . 39

Port mirroring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

In-Order Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Port mirroring considerations . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Supported platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Maximum mirror connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring a port to be a mirror port. . . . . . . . . . . . . . . . . . . . . 42

Adding a port mirror connection . . . . . . . . . . . . . . . . . . . . . . . . . 42

Deleting a port mirror connection. . . . . . . . . . . . . . . . . . . . . . . . 43

Displaying port mirror connections. . . . . . . . . . . . . . . . . . . . . . . 43

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Chapter 4 Configuration

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configuration upload and download issues . . . . . . . . . . . . . . . . . . .45

Gathering additional information . . . . . . . . . . . . . . . . . . . . . . . .48

Brocade configuration form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Chapter 5 Firmware Download Errors

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Blade troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Firmware download issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Troubleshooting the firmwareDownload command . . . . . . . . . . . . .55

Gathering additional information . . . . . . . . . . . . . . . . . . . . . . . .55

USB error handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Considerations for downgrading firmware . . . . . . . . . . . . . . . . . . . .56

Preinstallation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Blade types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Firmware versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 6 Security

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Password recovery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Device authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Protocol and certificate management . . . . . . . . . . . . . . . . . . . . . . . .63

Gathering additional information . . . . . . . . . . . . . . . . . . . . . . . . 63

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Gathering additional information . . . . . . . . . . . . . . . . . . . . . . . .64

FIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 7 Virtual Fabrics

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

General Virtual Fabrics troubleshooting . . . . . . . . . . . . . . . . . . . . . .67

Fabric identification issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Logical Fabric issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Base switch issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Logical switch issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Switch configuration blade compatibility. . . . . . . . . . . . . . . . . . . . . . 71

Gathering additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . .72

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Chapter 8 ISL Trunking

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Link issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Buffer credit issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Getting out of buffer-limited mode . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 9 Zoning

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Overview of corrective action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Verifying a fabric merge problem . . . . . . . . . . . . . . . . . . . . . . . . 75

Verifying a TI zone problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Segmented fabrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Zone conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Correcting a fabric merge problem quickly . . . . . . . . . . . . . . . . 78

Changing the default zone access . . . . . . . . . . . . . . . . . . . . . . .79

Editing zone configuration members . . . . . . . . . . . . . . . . . . . . . 79

Reordering the zone member list . . . . . . . . . . . . . . . . . . . . . . . . 79

Checking for Fibre Channel connectivity problems . . . . . . . . . .80

Checking for zoning problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Gathering additional information. . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Chapter 10 Diagnostic Features

In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

About Fabric OS diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Power-on self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Disabling POST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Enabling POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Switch status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Viewing the overall status of the switch . . . . . . . . . . . . . . . . . . . 86

Displaying switch information . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Displaying the uptime for a switch . . . . . . . . . . . . . . . . . . . . . . . 88

Using the SpinFab and portTest commands . . . . . . . . . . . . . . . . . . . 89

Debugging spinFab errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clearing the error counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Enabling a port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Disabling a port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Diagnostic Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Disabling D_Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

D_Port limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Port information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Viewing the status of a port . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Displaying the port statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Displaying a summary of port errors for a switch . . . . . . . . . . . 97

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Equipment status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Checking the temperature, fan, and power supply . . . . . . . . . .98

Checking the status of the fans . . . . . . . . . . . . . . . . . . . . . . . . .99

Checking the status of a power supply. . . . . . . . . . . . . . . . . . . . 99

Checking temperature status . . . . . . . . . . . . . . . . . . . . . . . . . .100

System message log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Displaying the system message log, with no page breaks . . .101

Displaying the system message log

one message at a time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Clearing the system message log . . . . . . . . . . . . . . . . . . . . . . .101

Port log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Viewing the port log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Syslogd configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Configuring the host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Configuring the switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Automatic trace dump transfers . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Specifying a remote server . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Enabling the automatic transfer of trace dumps. . . . . . . . . . .105

Setting up periodic checking of the remote server . . . . . . . . .105

Saving comprehensive diagnostic files to the server . . . . . . .106

Appendix A Switch Type and Blade ID

Appendix B Hexadecimal

Hexadecimal overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Example of hexadecimal triplet conversion . . . . . . . . . . . . . . .109

Index

xFabric OS Troubleshooting and Diagnostics Guide

53-1002150-02

Andere Handbücher für SN3000B

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere HP Software Handbücher

HP Compaq Elite 8200 AIO Bedienungsanleitung

HP Compaq dc7900 Business PC Bedienungsanleitung

HP D5970A - NetServer - LCII Bedienungsanleitung

HP StorageWorks 1000 - Modular Smart Array Bedienungsanleitung

HP 2230s - Compaq Business Notebook Bedienungsanleitung

HP Pavilion t700 - Desktop PC Betriebsanleitung

HP D6030A - NetServer - E50 Bedienungsanleitung

HP Surestore Tape Library Model 10/180 Bedienungsanleitung

HP AE370A - Brocade 4Gb SAN Switch 4/12 Service-Handbuch

HP Quality Center Synchronizer 1.2 Bedienungsanleitung

HP Blade Blade Bedienungsanleitung

HP 500 G2 Sicherheitsleitfaden

HP Xw460c - ProLiant - Blade Workstation Bedienungsanleitung

HP Integrity Superdome 2 Bedienungsanleitung

HP 348773-001 Bedienungsanleitung

HP BL680c - ProLiant - G5 Bedienungsanleitung

HP StorageWorks MSA 2/8 - SAN Switch Bedienungsanleitung

HP StorageWorks 2000fc Bedienungsanleitung

HP Brocade 8/24c Bedienungsanleitung

HP e3000 Bedienungsanleitung

HP HPE XP P9500 Bedienungsanleitung

HP ProCurve J8766A Bedienungsanleitung

HP Compaq NC4000 Betriebsanleitung

Beliebte Software Handbücher anderer Marken

COMPRO

COMPRO COMPROFM Bedienungsanleitung

Muratec

Muratec OFFICEBRIDGE ONLINE Bedienungsanleitung

Oracle

Oracle Contact Center Anywhere 8.1 Bedienungsanleitung

Adobe

Adobe 65007312 - Photoshop Lightroom Handbuch

Avaya

Avaya NULL One-X for RIM Blackberry Bedienungsanleitung

PS Audio

PS Audio PowerPlay Betriebsanleitung

Brady

Brady LOCKOUT PRO 3.0 Service-Handbuch

Avaya

Avaya Interaction Center Bedienungsanleitung

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Handbuch

Novell

Novell GROUPWISE 8 - INTERNET AGENT Bedienungsanleitung

Oracle

Oracle Application 9i Bedienungsanleitung

Acer

Acer RDM Bedienungsanleitung

Canon

Canon Vixia HF21 Bedienungsanleitung

Canon

Canon ZR950 Bedienungsanleitung

Samsung

Samsung Auto Backup Bedienungsanleitung

Polycom

Polycom Vortex EF2201 Montage- und Bedienungsanleitung

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Bedienungsanleitung

Novell

Novell SP2 - S Bedienungsanleitung