HP AD510A - StorageWorks Modular Smart Array 1500 cs 2U Fibre Channel SAN Attach Controller Shelf Hard... Handbuch

HP StorageWorks 1500 Modular Smart Array

maintenance and service guide

This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP

StorageWorks 1500 Modular Smart Array (MSA1500 or MSA).

Part number: 356606–002

Second edition: October 2006

Legal and notice information

Conﬁdential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and

12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are

licensed to the U.S. Government under vendor’s standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth

in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting

an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its

subsidiaries in the United States and other countries.

Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Contents

Aboutthisguide .......................... 9

Intendedaudience...................................... 9

Prerequisites ........................................ 9

Relateddocumentation.................................... 9

Documentconventionsandsymbols ............................. 10

HPtechnicalsupport.................................... 11

Customerselfrepair .................................... 11

Subscriptionservice .................................... 11

HPwebsites........................................ 11

Documentationfeedback .................................. 11

1 Illustrated parts list ........................ 13

2Speciﬁcations.......................... 15

Chassis speciﬁcations ................................... 16

Memory speciﬁcations ................................... 16

Power supply module speciﬁcations.............................. 17

SCSI I/O module speciﬁcations ............................... 17

Fan module speciﬁcations.................................. 17

Fibre Channel I/O module speciﬁcations ........................... 17

3SystemcomponentsandLEDs................... 19

Frontview ........................................ 19

Rearview......................................... 20

SCSII/Oports .................................... 20

Slotdiagramlabel................................... 21

ChassisandcomponentLEDs ................................ 21

ChassisLEDs ..................................... 22

ControllerLEDs .................................... 23

HarddriveLEDs.................................... 24

SCSIharddriveLEDs................................ 24

SATAharddriveLEDs ............................... 26

FibreChannelI/OmoduleLEDs............................. 27

FanmoduleLEDs ................................... 28

SCSII/OmoduleLEDs................................. 29

PowersupplymoduleLEDs ............................... 30

4Availablediagnostictools .................... 31

Array ConﬁgurationUtility(ACU)overview .......................... 31

Array Conﬁguration Utility Command Line Interface (ACU-CLI) overview . . . . . . . . . . . . . . 32

MSACommandLineInterface(MSA-CLI)overview ....................... 32

ArrayDiagnosticsUtility(ADU)overview ........................... 32

HPSystemsInsightManager(HP-SIM)overview ........................ 32

HP Storage Management Initiative Speciﬁcation(SMIS)overview................. 33

SystemEventAnalyzer(SEA)overview ............................ 33

5LCDpanelandmessagedescriptions................ 35

LCDpaneloverview .................................... 35

maintenance and service guide 3

LCDmessagetypes .................................... 36

Errormessages .................................... 36

Informationalmessages................................. 36

Userinputmessages.................................. 37

LCDmessagedescriptions.................................. 37

6Customerreplaceablecomponents................. 61

Proceduraloverview.................................... 62

Customerselfrepair .................................... 62

Parts-onlywarrantyservice ............................... 63

Procuringthesparecomponent ............................. 63

Returningthedefectivecomponent............................ 63

Recommendedtools .................................... 63

Warningsandprecautions ................................. 64

Electrostaticdischargeinformation............................ 64

Groundingmethods .................................. 64

Equipmentsymbols................................... 65

Weightwarning.................................... 66

Rackwarningsandprecautions ............................. 66

Devicewarningsandprecautions ............................ 67

Determiningwhetheracomponentishot-pluggable....................... 69

ConnectingpowertotheMSA................................ 70

ApplyingpowertotheMSA................................. 71

RemovingpowerfromtheMSA ............................... 72

RemovingorinstallingaFibreChannelinterconnectblank.................... 73

Beforeyoubegin ................................... 73

Removinganinterconnectblank............................. 73

Installinganinterconnectblank ............................. 73

Removingorinstallingaharddriveblank........................... 74

Beforeyoubegin ................................... 74

Removingaharddriveblank .............................. 74

Installingaharddriveblank............................... 74

Replacingaharddrive................................... 75

Beforeyoubegin ................................... 75

Verifyingcomponentfailure............................... 75

Removingthecomponent................................ 75

Installingthecomponent ................................ 76

Verifyingproperoperation ............................... 77

Replacingthecontroller,controllercache,orcontrollerbattery .................. 78

Beforeyoubegin ................................... 85

Verifyingcomponentfailure............................... 79

Removingthecontroller................................. 79

Removingthecontrollercachemodule .......................... 80

Removingthecontrollercachebatterypack ........................ 80

Installingthecontrollercachebatterypack ........................ 82

Installingthecontrollercachemodule........................... 83

Installingthecontroller ................................. 84

Verifyingproperoperation ............................... 84

ReplacingaFibreChannelI/Omodule............................ 85

Beforeyoubegin ................................... 85

Verifyingcomponentfailure............................... 85

Removingthecomponent................................ 85

Installingthecomponent ................................ 86

Verifyingproperoperation ............................... 87

Replacinga2-Gbsmallformfactorpluggable(SFP)transceiver.................. 87

Beforeyoubegin ................................... 87

Verifyingcomponentfailure............................... 87

Removingthecomponent................................ 87

Installingthecomponent ................................ 87

Verifyingproperoperation ............................... 88

Replacingafanmodule .................................. 88

Beforeyoubegin ................................... 88

Verifyingcomponentfailure............................... 88

Removingthecomponent................................ 88

Installingthecomponent ................................ 89

Verifyingproperoperation ............................... 89

ReplacingaSCSII/Omodule................................ 89

Beforeyoubegin ................................... 89

Verifyingcomponentfailure............................... 90

Removingthecomponent................................ 90

Installingthecomponent ................................ 90

Verifyingproperoperation ............................... 91

Replacingapowersupplymodule .............................. 91

Beforeyoubegin ................................... 91

Verifyingcomponentfailure............................... 91

Removingthecomponent................................ 91

Installingthecomponent ................................ 92

Verifyingproperoperation ............................... 92

ReplacingtheMSA1500chassis............................... 92

7Enclosureandharddrivemigrations................ 93

Addinganewstorageenclosure............................... 93

Migratingexistingstorageenclosures............................. 93

Movingharddrivesorarrays ................................ 94

8Capacityexpansionandextension................. 95

9HarddrivefailuresandfaultedLUNs................ 97

Recognizingharddrivefailure................................ 97

Effectsofharddrivefailure ............................... 97

Compromisedfaulttolerance ................................ 98

Recoveringfromcompromisedfaulttolerance(enablingfailedLUNs) ............... 98

Bestpracticeswhenreplacingharddrives........................... 99

Automaticdatarecovery(rebuild) .............................. 100

Timerequiredforarebuild ............................... 100

Failureofanotherdriveduringrebuild .......................... 101

10 Array controller ﬁrmware .................... 103

Determining the currently installed ﬁrmwareversion....................... 103

Updating controller ﬁrmware ................................ 103

Cloning controller ﬁrmware................................. 103

Recovering corrupted ﬁrmware................................ 104

11 SCSI hard drive ﬁrmware .................... 107

ARegulatorycomplianceandsafety................. 109

Regulatorycompliance................................... 109

FederalCommunicationsCommissionnotice........................ 109

ClassAequipment................................. 109

ClassBequipment................................. 109

Declaration of conformity for products marked with the FCC logo, United States only . . . . . 110

Modiﬁcations................................... 110

Cables...................................... 110

Regulatory compliance identiﬁcationnumbers ....................... 110

Regulatorycompliancelabellocation........................... 110

maintenance and service guide 5

Internationalnoticesandstatements ............................. 110

Canadiannotice(avisCanadien) ............................ 110

ClassAequipment................................. 110

ClassBequipment................................. 110

EuropeanUnionnotice................................. 111

BSMInotice...................................... 111

Japanesenotice.................................... 111

Koreannotices .................................... 112

Safetynotices....................................... 112

Batteryreplacementnotice ............................... 112

Taiwanbatteryrecyclingnotice ............................. 113

Powercords...................................... 113

Japanesepowercordnotice............................... 113

Electrostaticdischarge ................................. 113

Preventingelectrostaticdamage ........................... 113

Groundingmethods ................................ 113

Index .............................. 115

Tables

1..Documentconventions.............................. 10

2..LCDpanelmessages .............................. 37

3..Component hot-pluggability ........................... 69

maintenance and service guide 7

About this guide

This guide provides information about:

•Maintaining the MSA

•Servicing the MSA

WARNING!

To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the

level of repairs speciﬁed in these procedures. Troubleshooting and repair procedures included in this

document are detailed to allow only subassembly/module-level repair. Because of the complexity of the

individual boards and subassemblies, do not attempt to make repairs at the component level or to make

modiﬁcations to any printed wiring board. Improper repairs can create conditions that are hazardous.

NOTE:

Any indications of component replacement or printed wiring board modiﬁcations may void any warranty.

Intended audience

This guide is intended for use by system administrators and technicians who are experienced with the

following:

•SAN management

•Network administration

•Network installation

Prerequisites

Before servicing the MSA, make sure that you consider the following:

•Knowledge of operating system

•Knowledge of related hardware/software

•Previous version of the product and/or ﬁrmware version

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