HP Surestore t20xe Bedienungsanleitung

SureStore

T20

Models T20i, T20Xi, T20e, T20Xe

User’s Guide

Product Details

Note your tape drive details here so you can find them easily when you need them.

Model name: HP SureStore T20___

Product number:

Serial number:

Date purchased/installed:

SCSI ID:

HP SureStore T20

User’s Guide

The information contained in this document is subject to change without notice.

This document contains proprietary information which is protected by copyright. All rights are reserved. No

part of this document may be photocopied, reproduced or translated to another language without the prior

written consent of Hewlett-Packard Company.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages

(including lost profits) in connection with the furnishing, performance, or use of this material whether based on

warranty, contract, or other legal theory.

October 1998

Part Number C4394-90100

Contents

Contents-1

1 Preparing for Installation

Your New HP SureStore T20 Tape Drive . . . . . . . . . . . . . . . . . . . 1-2

Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Internal Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Check the Contents of the Box . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

External Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Check the Contents of the Box . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Checking System Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Operating System Requirements. . . . . . . . . . . . . . . . . . . . . . . . 1-8

Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Planning the SCSI Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Checking Your Current SCSI Configuration. . . . . . . . . . . . . . . 1-9

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

2 Installing an Internal Tape Drive

Overview of the Installation Process. . . . . . . . . . . . . . . . . . . . . . . 2-2

Tools You May Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Preparing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Preparing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Installing the Tape Drive in the Bay . . . . . . . . . . . . . . . . . . . . . . . 2-9

Verifying the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Installing Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Installing Driver Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Contents-2

3 Installing an External Tape Drive

Overview of the Installation Process. . . . . . . . . . . . . . . . . . . . . . . 3-2

Tools You May Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Preparing the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Installing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Verifying the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Installing Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Installing Driver Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

4 Caring for Your Tape Drive

Care of the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Choosing Tapes for Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . 4-3

Recommended Tape Cartridges and Compatibility. . . . . . . . . . 4-3

Erasing Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Retensioning Tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Inserting and Removing Tape Cartridges . . . . . . . . . . . . . . . . . . . 4-5

Write-Protecting a Tape Cartridge . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Caring for Your Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Operating Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Storing Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

5 Troubleshooting

Save Yourself a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Things to Try First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

TapeAssure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Problems with Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Problems with Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Contents-3

6 Product Specifications and Ordering Information

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Backup Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Tape Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Reliability Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Specified Operating Temperature . . . . . . . . . . . . . . . . . . . . . . . A-3

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

LED Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Recommended Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . A-5

SCSI Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

7 Customer Support

Hewlett-Packard Limited Warranty Statement. . . . . . . . . . . . . . . B-2

Express Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Obtaining Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

HP Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Returning your HP SureStore Tape Drive. . . . . . . . . . . . . . . . . B-5

Worldwide Online Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Contacting Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

North and South America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

China (PRC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

India. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12

Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

Philippines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

Singapore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

Taiwan (ROC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

Thailand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

Contents-4

Preparing for Installation

This chapter provides an overview of the installation process and tells you

what you will need before installing the HP SureStore T20 tape drive.

Preparing for Installation

Your New HP SureStore T20 Tape Drive

1-2

Your New HP SureStore T20 Tape Drive

The HP SureStore T20 tape drive provides reliable data protection at an

affordable price. The HP SureStore T20 integrates easily into your small

network server, peer-to-peer network, or desktop computer. Based on

Travan (TR-5) technology, each tape cartridge has a native storage

capacity of 10 GB, enough capacity to back up a small server or peer-to-

peer network on a single tape. Backup applications such as Replica

Backup, Replica Single Server, and HP Colorado Backup II provide

software data compression so that a single tape may store up to 20 GB of

data (assuming a 2:1 compression ratio).

Before You Start

Before you install your HP SureStore T20 drive:

1Check the contents of the box against the list on page 1-3 for internal

drives or page page 1-5 for external drives.

2Write your drive’s serial number and other details on the inside front

cover of this book. The serial number can be found inside the drive’s

tape door. The product number is:

•T20i internal drive: C4394A

•T20Xi internal drive: C4401A

•T20e external drive: C4395A

•T20Xe external drive: C4402A

3Check that your computer meets the requirements for installation.

4Collect information about the SCSI configuration of your computer and

any other devices attached to it and decide how you are going to

configure the drive on the SCSI bus. You can use the TapeAssure

software provided on the HP SureStore Tape CD to do this.

5Select a free bay for an internal drive.

Select a site for an external drive.

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