IBM Eserver 630 6C4 Bedienungsanleitung

pSeries 630 Model 6C4 and Model 6E4

Service Guide

SA38-0604-00

ERserver

IBM

pSeries 630 Model 6C4 and Model 6E4

Service Guide

SA38-0604-00

ER ser ver

IBM

First Edition (August 2002)

Before using this information and the product it supports, read the information in “Safety Notices” on page xi,

Appendix A, “Environmental Notices” on page 481, and Appendix B, “Notices” on page 483.

A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments

to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send

comments electronically, use this commercial internet address: [email protected]. Any information that you

supply may be used without incurring any obligation to you.

Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA

ADP Schedule Contract with IBM Corp.

Contents

Safety Notices ........................xi

Rack Safety Instructions .....................xi

Electrical Safety .......................xii

Laser Safety Information ....................xiii

Laser Compliance......................xiii

Data Integrity and Verification ..................xv

About This Book ......................xvii

ISO 9000 .........................xvii

Online Publications ......................xvii

Related Publications......................xvii

Trademarks ........................xviii

Chapter 1. Reference Information .................1

Overview ..........................1

System Features .......................2

Hardware Management Console (HMC) ................6

Service Focal Point.......................6

Powering the System On and Off..................15

Console Strategy .......................16

Power-On Self-Test ......................16

POST Indicators .......................17

POST Keys .........................17

System Unit Locations .....................18

Power Supply Locations....................22

Fan Locations .......................24

CEC Backplane Locations ...................25

PCI Riser Card Locations ...................26

Memory DIMM Location ....................28

Reading the Operator Panel and System LEDs ............30

SCSI IDs and Bay Locations ..................31

System Logic Flow Diagram ...................32

Location Codes .......................33

Physical Location Codes ...................33

Location Code Format ....................33

AIX Location Codes .....................34

Mapping AIX and Physical Location Codes ..............37

AIX and Physical Location Code Table ...............40

System Cables........................43

Specifications ........................46

External AC Power Cables ....................48

Service Inspection Guide ....................49

Chapter 2. Diagnostic Overview .................51

Maintenance Analysis Procedures (MAPs)...............51

Power and Attention LEDs ....................52

iii

Component LEDs ......................52

Resetting the LEDs .....................52

Checkpoints.........................52

FRU Isolation ........................53

Electronic Service Agent for the RS/6000 ...............54

Using the Service Processor and Electronic Service Agent Features ......54

Service Processor......................54

Electronic Service Agent ...................55

Chapter 3. Maintenance Analysis Procedures (MAPs) ..........57

Quick Entry MAP .......................58

MAP 1020: Problem Determination .................67

MAP 1240: Memory Problem Resolution ...............73

MAP 1320: Service Focal Point Procedures ..............80

MAP 1321: Quick Entry MAP for Systems with Service Focal Point ......81

MAP 1322: End of Call MAP for Systems with Service Focal Point ......85

MAP 1520: Power.......................91

MAP 1540: Minimum Configuration.................101

MAP 1541: JTAG Problem Isolation ................122

Chapter 4. Checkpoints ....................123

IPL Flow .........................123

Service Processor Checkpoints ..................126

Firmware Checkpoints .....................134

Boot Problems/Concerns ...................150

Chapter 5. Error Code to FRU Index ...............153

Performing Slow Boot .....................153

Four-Character Checkpoints ...................154

Replacing the Operator Panel ..................154

Replacing the Network Adapter ..................154

Determining Location Code ...................154

Checkpoint and Error Code Index .................155

Operator Panel Error Codes ...................156

SPCN Error Codes ......................157

Firmware Error Codes .....................164

Service Processor Error Codes ..................182

Memory DIMM Present Detect Bits (PD-Bits) .............257

Error Log Utility Procedure ...................257

System Firmware Update Messages ................258

Common Firmware Error Codes..................258

Scan Log Dump Progress Codes .................268

Problem Determination Generated Error Codes ............269

Chapter 6. Loading and Using Online and Standalone Diagnostics.....271

Default Boot List and Service Mode Boot List .............271

Online and Standalone Diagnostics Operating Considerations ........272

Identifying the Terminal Type to the Diagnostics ...........272

Undefined Terminal Types...................272

Running Online Diagnostics ..................273

iv Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Online Diagnostics Modes of Operation ...............273

Loading Online Diagnostics from a TTY or LFT............274

Service Mode .......................274

Running Online Diagnostics in Service Mode from a Hardware Management

Console (HMC) .....................274

Concurrent Mode .....................275

Running the Online Diagnostics in Concurrent Mode ..........276

Maintenance Mode .....................276

Running the Online Diagnostics in Maintenance Mode .........276

Standalone Diagnostic Operation .................277

Performing Slow Boot ....................277

Partitioned System Considerations for Standalone Diagnostics ......277

Considerations for Running Standalone Diagnostics from CD-ROM .....278

Loading Standalone Diagnostics from a TTY or LFT ..........278

Loading the Standalone Diagnostics from CD-ROM when Connected to an

HMC.........................278

Running Standalone Diagnostics from a Network Installation Management (NIM)

Server ........................279

NIM Server Configuration ...................279

Client Configuration and Booting Standalone Diagnostics from the NIM Server 280

Chapter 7. Using the Service Processor ..............283

Service Processor Menus ....................283

Accessing the Service Processor Menus Locally ...........284

Accessing the Service Processor Menus Remotely..........284

Saving and Restoring Service Processor Settings ...........284

Menu Inactivity ......................284

General User Menu ......................285

Privileged User Menus .....................287

Main Menu........................287

Service Processor Setup Menu .................289

Passwords........................290

System Power Control Menu..................296

System Information Menu ...................301

Language Selection Menu ..................307

Call-In/Call-Out Setup Menu ..................308

Modem Configuration Menu ..................309

Serial Port Selection Menu ..................310

Serial Port Speed Setup Menu .................310

Telephone Number Setup Menu.................311

Call-Out Policy Setup Menu ..................312

Customer Account Setup Menu .................313

Call-out Test Menu .....................313

Service Processor Parameters in Service Mode (Full System Partition).....313

System Power-On Methods ...................314

Service Processor Reboot/Restart Recovery .............315

Boot (IPL) Speed .....................315

Failure During Boot Process ..................315

Failure During Normal System Operation..............315

Service Processor Reboot/Restart Policy Controls...........315

Contents v

System Firmware Updates ...................317

General Information on System Firmware Updates ..........317

Determining the Level of Firmware on the System...........318

System Firmware Update Using a Locally Available Image ........318

Updating System Firmware From the Service Processor Menus ......319

Updating System Firmware from the AIX Service Aids .........319

Updating System Firmware from the AIX Command Line ........319

Updating System Firmware from a NIM Server ............320

Recovery Mode ......................320

Configuring and Deconfiguring Processors or Memory ..........320

Run-Time CPU Deconfiguration (CPU Gard) ............321

Service Processor System Monitoring - Surveillance ...........321

System Firmware Surveillance .................321

Operating System Surveillance .................322

Call-Out (Call-Home) .....................323

Console Mirroring ......................324

System Configuration ....................324

Service Processor Error Logs ..................325

LCD Progress Indicator Log ...................326

Service Processor Operational Phases ...............327

Pre-Standby Phase .....................327

Standby Phase ......................328

Bring-Up Phase ......................329

Runtime Phase ......................329

Chapter 8. Using System Management Services ...........331

Select Language.......................332

Change Password Options ...................333

Set Privileged-Access Password ................333

View Error Log .......................333

Setup Remote IPL (Initial Program Load)...............334

Change SCSI Settings .....................338

Select Console .......................339

Select Boot Options......................339

Select Boot Devices .....................342

Display Current Settings ....................344

Restore Default Settings ....................344

Multiboot Startup.......................345

Exiting System Management Services................345

Chapter 9. Removal and Replacement Procedures ..........347

Handling Static-Sensitive Devices .................348

Procedure List .......................349

Stopping the System .....................350

Starting the System ......................350

Model 6C4 Drawer Release Latch and Brackets ............351

Drawer Release Latch Removal.................351

Drawer Release Latch Replacement ...............352

Drawer Release Latch Bracket Removal ..............352

Drawer Release Latch Bracket Replacement ............354

vi Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Placing the Model 6C4 into the Service Position ............355

Returning the Model 6C4 to the Operating Position ...........356

Covers ..........................357

Service Access Cover Removal (Model 6C4) ............357

Service Access Cover Replacement (Model 6C4) ...........357

Top Cap Removal (Model 6E4) .................358

Top Cap Replacement (Model 6E4) ...............358

Top Cover Removal (Model 6E4) ................359

Top Cover Replacement (Model 6E4) ...............360

Outer Side Cover Removal (Model 6E4) ..............361

Outer Side Cover Replacement (Model 6E4) ............362

Service Access Cover Removal (Model 6E4) ............363

Service Access Cover Replacement (Model 6E4) ...........364

Back Cover Removal (Model 6E4) ................364

Back Cover Replacement (Model 6E4) ..............365

Disk Drive Access Cover Removal (Model 6E4) ...........365

Disk Drive Access Cover Replacement (Model 6E4) ..........365

Right Side Cover (System Base) Removal (Model 6E4) .........366

Right Side Cover (System Base) Replacement (Model 6E4) .......366

Bezel Door (Model 6E4) ....................368

Bezel Door Removal ....................368

Bezel Door Replacement ...................368

Bezels ..........................369

Front Bezel Removal (Model 6C4) ................369

Front Bezel Replacement (Model 6C4) ..............369

Front Bezel Removal (Model 6E4) ................370

Front Bezel Replacement (Model 6E4) ..............370

PCI Adapters ........................371

PCI Hot-Plug Manager Access .................371

Non-Hot-Pluggable PCI Adapter Removal .............374

Adding or Replacing a Non-Hot-Pluggable PCI Adapter .........377

Hot-Pluggable PCI Adapter Removal ...............379

Replacing a Hot-Pluggable PCI Adapter ..............383

Installing a Hot-Pluggable PCI Adapter ..............388

Fans...........................391

Removing a Processor Fan in a Non-Hot-Swap Environment .......391

Replacing a Processor Fan in a Non-Hot-Swap Environment .......393

Hot-Swap Fan Assembly Removal ................393

Model 6C4........................395

Model 6E4 ........................396

Hot-Swap Fan Assembly Replacement ..............397

Media Drives (Diskette, CD-ROM, Tape, or Disk Drive) ..........399

Media Removal ......................399

Model 6C4........................400

Model 6E4 ........................401

Media Replacement.....................402

Hot-Plug Disk Drives .....................403

Deconfiguring (Removing) or Configuring a Disk Drive .........403

Deconfiguring (Removing)...................403

Configuring (Replacing) ...................404

Contents vii

Hot-Plug Disk Drive Removal .................405

Hot-Plug Disk Drive Replacement ................407

PCI Riser Card .......................408

PCI Riser Card Removal ...................408

PCI Riser Card Replacement..................412

Disk Drive Backplane .....................414

Disk Drive Backplane Removal .................414

Disk Drive Backplane Replacement ...............418

Operator Panel .......................419

Operator Panel Removal ...................419

Model 6C4........................420

Model 6E4 ........................421

Operator Panel Replacement .................422

System Vital Product Data (VPD) Update Procedure ...........423

Processor Card .......................425

Processor Card Removal ...................425

Adding or Replacing a Processor Card..............428

Memory DIMMs .......................430

Memory DIMM Removal ...................430

Memory DIMM Replacement ..................434

Replacing the Battery .....................436

Power Supplies .......................441

Non-Hot-Swap Power Supply Removal ..............441

Non-Hot-Swap Power Supply Replacement .............444

Hot-Swap Power Supply Removal ................445

Hot-Swap Power Supply Replacement ..............448

Central Electronics Complex (CEC) Backplane .............450

CEC Backplane Removal ...................450

CEC Backplane Replacement .................455

Chapter 10. Parts Information ..................457

System Parts ........................458

System Parts (continued) ...................460

Model 6E4 Cover Set and Brackets ................462

System Internal Cables ....................466

Power Cable ........................469

Keyboards and Mouse (White) ..................471

Keyboards and Mouse (Black) ..................472

Chapter 11. Fault and Attention LEDs ...............475

Operator Panel Display ....................475

Component LEDs ......................476

Resetting the LEDs .....................480

Appendix A. Environmental Notices................481

Product Recycling and Disposal..................481

Environmental Design .....................481

Acoustical Noise Emissions ...................481

Declared Acoustical Noise Emissions ................482

viii Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

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