IBM BladeCenter HS20 7981 Bedienungsanleitung

BladeCenter HS20 Ty p e 7981

Problem Determination and Service Guide



BladeCenter HS20 Ty p e 7981

Problem Determination and Service Guide



Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85,

and the Warranty and Support Information document on the IBM BladeCenter Documentation CD.

First Edition (March 2006)

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................ vii

Guidelines for trained service technicians ............... viii

Inspecting for unsafe conditions ................. viii

Guidelines for servicing electrical equipment ............. viii

Safety statements ........................ix

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Blade server controls, LEDs, and connectors ..............4

Turning on the blade server.....................6

Turning off the blade server.....................6

System-board layouts .......................7

System-board connectors ....................7

System-board switches .....................7

System-board LEDs ......................8

Chapter 2. Diagnostics ......................9

Diagnostic tools .........................9

POST.............................9

POST beep codes .......................9

Error logs ..........................16

POST error codes.......................18

Checkout procedure .......................24

About the checkout procedure ..................24

Performing the checkout procedure ................25

Troubleshooting tables ......................25

CD or DVD drive problems ...................26

Diskette drive problems.....................27

General problems .......................27

Hard disk drive problems ....................28

Intermittent problems......................28

Keyboard, mouse, or pointing-device problems ............29

Memory problems .......................30

Microprocessor problems ....................30

Monitor or video problems ....................31

Network connection problems ..................32

Optional-device problems ....................33

Power error messages .....................33

Power problems .......................35

ServerGuide problems .....................36

Service processor problems ...................37

Software problems ......................37

Universal Serial Bus (USB) port problems ..............37

Light path diagnostics ......................38

Viewing the light path diagnostics LEDs...............38

Light path diagnostics LEDs ...................40

Diagnostic programs, messages, and error codes ............41

Running the diagnostic programs .................41

Diagnostic text messages ....................42

Viewing the test log ......................43

Diagnostic error codes .....................43

©Copyright IBM Corp. 2006 iii

Recovering from aBIOS update failure ................48

Service processor (BMC) error codes ................49

Solving SAS hard disk drive problems ................49

Solving undetermined problems...................49

Calling IBM for service ......................50

Chapter 3. Parts listing, Type 7981 .................53

Chapter 4. Removing and replacing blade server components ......55

Installation guidelines ......................55

System reliability guidelines ...................56

Handling static-sensitive devices .................56

Returning adevice or component .................56

Removing the blade server from aBladeCenter unit ...........57

Installing the blade server in aBladeCenter unit.............58

Removing and replacing Tier 1CRUs ................59

Removing the blade server cover .................59

Installing the blade server cover .................60

Removing the bezel assembly ..................61

Installing the bezel assembly...................61

Removing aSAS hard disk drive .................62

Installing aSAS hard disk drive ..................63

Removing amemory module...................63

Installing amemory module ...................64

Removing asmall-form-factor expansion card ............66

Installing asmall-form-factor expansion card .............66

Removing astandard-form-factor expansion card ...........67

Installing astandard-form-factor expansion card............69

Removing the battery .....................70

Installing the battery ......................70

Removing and replacing FRUs ...................72

Removing amicroprocessor and heat sink..............72

Installing amicroprocessor and heat sink ..............74

Removing the system board assembly ...............78

Installing the system board assembly................78

Chapter 5. Configuration information and instructions .........79

Firmware updates ........................79

Using the Configuration/Setup Utility program .............79

Configuring the Gigabit Ethernet controllers ..............79

Blade server Ethernet controller enumeration ..............80

Configuring aSAS RAID .....................81

Appendix A. Getting help and technical assistance ..........83

Before you call .........................83

Using the documentation .....................83

Getting help and information from the World Wide Web ..........83

Software service and support ...................84

Hardware service and support ...................84

Appendix B. Notices ......................85

Edition notice .........................85

Trademarks ..........................86

Important notes.........................86

Product recycling and disposal ...................87

Battery return program ......................88

iv BladeCenter HS20 Type 7981: Problem Determination and Service Guide

Electronic emission notices ....................89

Federal Communications Commission (FCC) statement .........89

Industry Canada Class Aemission compliance statement ........89

Australia and New Zealand Class Astatement ............89

United Kingdom telecommunications safety requirement.........89

European Union EMC Directive conformance statement .........89

Taiwanese Class Awarning statement ...............90

Chinese Class Awarning statement ................90

Japanese Voluntary Control Council for Interference (VCCI) statement ...90

Index ............................91

Contents v

vi BladeCenter HS20 Type 7981: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat udit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

©Copyright IBM Corp. 2006 vii

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product on which you are working. Each IBM product, as it was designed

and manufactured, has required safety items to protect users and service

technicians from injury. The information in this section addresses only those items.

Use good judgment to identify potential unsafe conditions that might be caused by

non-IBM alterations or attachment of non-IBM features or options that are not

addressed in this section. If you identify an unsafe condition, you must determine

how serious the hazard is and whether you must correct the problem before you

work on the product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as adamaged CRT face or abulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in the

documentation for your BladeCenter unit type.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:

vCheck the area for electrical hazards such as moist floors, non-grounded power

extension cords, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with asoft material that does not provide insulation from live

electrical current.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii BladeCenter HS20 Type 7981: Problem Determination and Service Guide

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