IBM F10 Bedienungsanleitung

Fibre Channel RAID Storage Server and

Expandable Storage Unit, IBM 2102

ModelF10andModelD00

Service Guide

SY27-7604-02

IBM

Fibre Channel RAID Storage Server and

Expandable Storage Unit, IBM 2102

ModelF10andModelD00

Service Guide

SY27-7604-02

IBM

Take Note!

Before using this information and the product it supports, be sure to read the general information under “Notices” on page xv.

Second Edition (April 1999)

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Contents

Figures ........................... xi

Notices ...........................xv

Safety and Environmental Notices .................xv

Safety Notices........................xv

Environmental Notices and Statements ..............xvi

Electronic Emission Statements ..................xvi

Federal Communications Commission (FCC) Statement ........xvi

Industry Canada Compliance Statement ..............xvii

European Community Compliance Statement ............xvii

Germany Only........................xvii

Japanese Voluntary Control Council for Interference (VCCI) Class A

Statement ........................xviii

Korean Government Ministry of Communication (MOC) Statement ....xviii

Taiwan Class A Compliance Statement...............xviii

Trademarks..........................xviii

IBM License Agreement for Machine Code .............xxi

Statements of Limited Warranty .................xxiii

Production Status .......................xxiii

The IBM Warranty for Machines ..................xxiii

Warranty Service........................xxiv

Extent of Warranty .......................xxiv

Limitation of Liability ......................xxv

About This Book .......................xxvii

Who Should Use This Book....................xxvii

Related Publications ......................xxvii

Web Site...........................xxvii

Part 1. Maintenance Starting Points...................... 1

Chapter 1. Maintenance Starting Points .............. 3

2102 Fibre Channel RAID Storage Server Start Tables .......... 4

Start Table A ........................ 4

Start Table B ........................ 8

Start Table C ........................11

Start Table D ........................13

AIX Error Codes (SRNs) .....................15

The Error Code Table .....................15

Using the Error Code Table ...................15

Location Codes Displayed By Diagnostics .............31

Part 2. Installation and Removal .......................33

Chapter 2. Installation And Removal Guide .............35

Preparatory Tasks .......................35

Tools and Equipment You May Need ...............35

About the Installation Procedure .................35

Preparing the Site .......................36

Floor Space ........................36

Heating and Air Conditioning ..................38

Electrical..........................39

Interface Connectors and Cables .................41

Preparing the Rackmount Cabinet .................43

Cabinet Preparation Task List ..................43

Installing the Support Rails ....................44

About Support Rails......................44

Instructions .........................44

Installing the Controller Module ..................45

Tools and Equipment .....................45

Instructions .........................45

Installing the Drive Module ....................49

Tools and Equipment .....................49

Instructions .........................49

Conﬁguring the Controller Module .................54

Completing the Installation ....................56

Start-up Notes........................56

Conﬁguration Notes......................56

Starting Up the Subsystem ...................56

Verifying the Installation ....................58

Removal ...........................59

LVD-SCSI Drive Cable Routing Examples ..............59

Drive Cabling Example A....................59

Drive Cabling Example B....................60

Drive Cabling Example C....................61

Drive Cabling Example D....................62

Drive Cabling Example E....................63

Drive Cabling Example F....................64

Part 3. Controller Module Service Guide ...................67

Chapter 3. Getting Started....................69

Identifying the Parts.......................69

Controller Module Cabinets ...................69

Removable Components ....................69

Internal Components .....................70

Basic Operation ........................72

Gaining Access to the Controls .................72

Turning On the Power .....................72

Turning Off the Power .....................74

Restoring Power .......................74

Using the Status LEDs.....................75

Instructions for Modifying the Controller Module ............78

Preparing to Move the Controller Module ..............79

Removing and Installing FRUs..................79

Removing the Module from the Rackmount Cabinet ..........81

Disassembling and Reassembling the Chassis ............83

Chapter 4. Controllers .....................87

Overview...........................87

General Description......................87

Identifying Interface Problems ...................87

Types of Interface Problems...................87

Hints for Troubleshooting Interface Problems ............88

Controller FRU ........................89

Controller Description .....................89

iv IBM 2102 Model F10 and Model D00 Service Guide

Controller Speciﬁcations ....................91

Controller Servicing Notes ...................91

Troubleshooting Controller Problems ...............92

Replacing a Failed Controller ..................93

Controller Backpanel ......................96

Controller Backpanel Description .................96

Controller Backpanel Speciﬁcations ................97

Controller Backpanel Servicing Notes ...............97

Troubleshooting Controller Backpanel Problems ...........97

Replacing a Failed Controller Backpanel ..............98

Chapter 5. Cooling System ...................101

Overview of Cooling System ...................101

General Description......................101

Servicing the Cooling System ...................101

Preserving Proper Air Flow ...................102

Determining Which Fan Failed ..................102

Controller Fan FRU .......................103

Controller Fan Description ...................103

Controller Fan Speciﬁcations ..................104

Controller Fan Servicing Notes..................105

Troubleshooting Controller Fan Problems..............105

Replacing a Failed Controller Fan ................106

Power Supply Fan FRU .....................107

Power Supply Fan Description ..................107

Power Supply Fan ......................108

Power Supply Fan Servicing Notes ................109

Troubleshooting Power Supply Fan Problems ............109

Replacing a Failed Power Supply Fan ...............109

Chapter 6. Power System ....................111

Overview of Power System ....................111

General Description......................111

Servicing the Power System ...................111

Types of Power System Problems ................112

Hardware-Related Problems ..................112

Battery FRU .........................112

Battery Description ......................112

Battery Speciﬁcations .....................113

Battery Servicing Notes ....................113

Troubleshooting Battery Problems ................114

Checking the Battery Service Date ................115

Replacing the Battery FRU ...................116

Power Supply FRU .......................118

Power Supply Description ...................118

Power Supply Speciﬁcations ..................119

Power Supply Recovery Notes..................119

Troubleshooting Power Supply Problems ..............120

Recovering from a Power Supply Shutdown .............121

Replacing a Failed Power Supply.................122

Battery Harness ........................123

Battery Harness Description...................123

Battery Harness Speciﬁcations..................124

Battery Harness Servicing Notes .................124

Troubleshooting Battery Harness Problems .............125

Replacing the Battery Harness..................125

Contents v

DC Power Harnesses ......................126

DC Power Harness Description .................126

DC Power Harness Speciﬁcations ................127

DC Power Harness Servicing Notes................127

Troubleshooting DC Power Harness Problems ............127

Replacing the DC Power Harnesses................128

Power Interface Board......................130

Power Interface Board Description ................130

Power Interface Speciﬁcations ..................130

Power Interface Board Servicing Notes ..............130

Troubleshooting Power Interface Board Problems...........131

Replacing a Controller Module Chassis ..............131

Chapter 7. Reference......................133

Troubleshooting Quick Reference..................133

Controller and Interface Problems ................133

Cooling Problems ......................135

Power Problems .......................136

Part 4. Drive Module Service Guide ......................139

Chapter 8. Getting Started with the Drive Module...........141

What is the Drive Module? ....................141

Basic Components .......................142

Front View .........................142

Back View .........................142

About the Drives ........................143

Front Panel.........................143

Drive FRUs.........................144

Drive Numbering .......................144

Drive Capacities .......................145

About the SCSI Components ...................146

Environmental Services Monitor Board...............146

Mid-Plane .........................148

Interface Cables .......................149

About the Power System .....................149

Power Supply FRUs .....................149

About the Cooling System ....................151

Fan FRUs .........................151

Moving The Drives .......................151

Chapter 9. Operating the Drive Module...............153

Basic Operation ........................153

Controls on the Front .....................153

Controls on the Back .....................153

Turn On the Power ......................153

Turn Off the Power ......................154

Perform an Emergency Shutdown ................155

Restore Power After an Emergency ................156

Checking the Drive Module ....................156

Status LEDs ........................156

Check the Overall Hardware Status ................156

Chapter 10. Servicing the Drives .................159

Disk Drive Overview ......................159

General Notes........................159

vi IBM 2102 Model F10 and Model D00 Service Guide

Drive Failure Notes ......................160

Maintaining the Drives ......................160

Replace a Failed Drive ....................160

Identify Other Drive-Related Problems ...............164

Chapter 11. Servicing the SCSI Components ............167

SCSI Component Overview ....................167

Servicing SCSI Components ..................167

Maintaining the SCSI Components .................168

Types of Interface Problems...................168

Hints for Troubleshooting Interface Problems ............169

Replace a SCSI Interface Cable .................169

Replace a Failed ESM FRU...................170

Replace a Failed MidPlane ...................173

Chapter 12. Servicing the Power System ..............179

Power System Overview .....................179

Power Supply Servicing Notes ..................179

Power Supply Recovery Notes..................179

Maintaining the Power System...................180

Types of Power System Problems ................180

Recover from a Power Supply Shutdown ..............180

Replace a Failed Power Supply .................183

Chapter 13. Servicing the Cooling System .............187

Cooling System Overview ....................187

Fan Servicing Notes .....................187

Maintaining the Cooling Fans ...................187

Replace a Failed Fan .....................188

Chapter 14. Technical Reference .................191

Technical Speciﬁcations .....................191

Factory Settings .......................191

Hardware Features ......................192

Software Features ......................192

Interface Connections and Cables .................193

Drive Module Interface Connections................193

Host SCSI Interface Connections.................193

SCSI Cables ........................194

Host SCSI Pin Assignments and Signals ..............194

SCSI Drive Pin Assignments and Signals ..............195

Chapter 15. Quick References ..................197

Drive Module Parts .......................197

Drive Module Troubleshooting Chart.................198

Part 5. Debugging Tools and Procedures ...................203

Chapter 16. RAID Manager for DOS ................205

What is RAID Manager for DOS?..................205

When to Use RAID Manager for DOS ................205

Menu Options Summary .....................206

Task Summary ........................208

PC Requirements and Preparation Tasks ...............208

PC Requirements ......................208

Preparation Tasks ......................209

Contents vii

Changing DRM Boot Up Defaults (Floppy Drive and COM Port) ......210

Using DRM with a Monochrome Display ...............210

Connecting to the Controller Locally.................210

Starting DRM .........................211

Verifying the Installation .....................212

Using the Array Conﬁguration Editor (ACE) ..............212

Starting ACE ........................213

The Logical Unit Window....................214

The Drive Window ......................216

Navigating in ACE ......................221

Identifying Drives and Logical Units ................222

Identify the Controller or Change the Name .............222

Scan the Bus for Array Devices .................222

Using the Array Monitor ....................223

Diagnostics .........................225

Changing the Password ....................226

Display and Set the Battery Age .................226

Checking Array Status .....................226

Chapter 17. Installing the Remote Support Feature ..........229

Remote Support Attachment of the WTI Data Switch and Modem ......229

Remote Support Feature Initial Installation .............229

Chapter 18. Drive Microcode Download ..............239

Downloading Drive Microcode from Windows NT using DriveDload .....239

What is DriveDload? .....................239

When to Use DriveDload ....................239

Installing DriveDload .....................239

Starting DriveDload ......................240

Using DriveDload ......................240

Drive Mode Page Download...................243

Downloading Drive Microcode from HP-UX or SUN Solaris Using drvDLoad . . 244

What is drvDLoad? ......................244

When to Use drvDLoad ....................244

Installing drvDLoad ......................244

Starting drvDLoad ......................245

Using drvDLoad .......................245

Downloading Drive Microcode From An AIX Host ............246

Chapter 19. Controller Debug Shell ................247

Accessing the Controller Debug Shell ................247

Controller Debug Shell Commands .................248

Summary of Common Debug Shell Commands ...........248

Part 6. Appendixes .............................251

Appendix A. AIX Code Information ................253

2102-F10 Error Log Sense Information................253

Field Replaceable Unit (FRU) Codes ................258

Additional FRU Information ....................258

Disk Array Errors........................260

2102 Array Additional Sense Codes And Qualiﬁers (ASC/ASQ) .......261

Appendix B. Safety Inspection Procedure..............269

Appendix C. Safety Inspection Procedure in German .........273

viii IBM 2102 Model F10 and Model D00 Service Guide

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