IBM LS20 - BladeCenter - 8850 Bedienungsanleitung

AMD Opteron LS20 Type 8850

for IBM BladeCenter

Problem Determination and Service Guide

AMD Opteron LS20 Type 8850

for IBM BladeCenter

Problem Determination and Service Guide

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 93.

Fifth Edition (October 2010)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................v

Guidelines for trained service technicians ...............vi

Inspecting for unsafe conditions ..................vi

Guidelines for servicing electrical equipment .............vi

Safety statements ........................vii

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

LS20 Type 8850 specifications for non-NEBS/ETSI environments .......3

Blade server control panel buttons and LEDs ..............4

Turning on the blade server.....................6

Turning off the blade server.....................6

System-board layouts .......................7

System-board connectors ....................7

System-board jumpers .....................7

System-board LEDs ......................8

Chapter 2. Diagnostics ......................9

Diagnostic tools .........................9

POST.............................9

POST beep codes .......................9

Error logs ..........................17

POST error codes .......................19

Checkout procedure .......................26

About the checkout procedure ..................26

Performing the checkout procedure ................27

Troubleshooting tables ......................27

CD or DVD drive problems ...................28

Diskette drive problems.....................29

General problems .......................29

Hard disk drive problems ....................30

Intermittent problems......................30

Keyboard, mouse, or pointing-device problems ............31

Memory problems .......................32

Microprocessor problems ....................32

Monitor or video problems ....................33

Network connection problems ..................34

Optional-device problems ....................35

Power error messages .....................35

Power problems .......................37

ServerGuide problems .....................38

Service processor problems ...................39

Software problems ......................39

Universal Serial Bus (USB) port problems ..............39

Light path diagnostics ......................40

Viewing the light path diagnostics LEDs...............40

Light path diagnostics LEDs ...................42

Diagnostic programs, messages, and error codes ............43

Running the diagnostic programs .................43

Diagnostic text messages ....................44

Viewing the test log ......................45

Diagnostic error codes .....................45

Recovering from a BIOS update failure ................49

Service processor (BMC) error codes ................50

Solving SCSI problems ......................50

Solving undetermined problems...................50

Calling IBM for service ......................51

Chapter 3. Parts listing, Type 8850 .................53

Server replaceable units .....................54

Product recovery CDs .....................55

Chapter 4. Removing and replacing blade server components ......59

Installation guidelines ......................59

System reliability guidelines ...................60

Handling static-sensitive devices .................60

Returning a device or component .................60

Removing and installing the blade server in a BladeCenter unit .......61

Operating the blade server cover ..................64

Removing and replacing the bezel assembly ..............66

Removing and replacing Tier 1 CRUs ................67

SCSI hard disk drive ......................67

Memory modules (DIMMs) ...................69

I/O expansion card ......................72

Battery ...........................76

Removing and replacing FRUs ...................78

Microprocessor ........................78

System board assembly ....................84

Chapter 5. Configuration information and instructions .........85

Updating the firmware ......................85

Configuring the blade server ....................86

Using the Configuration/Setup Utility program .............86

Starting the Configuration/Setup Utility program ............87

Configuration/Setup Utility menu choices ..............87

Using passwords .......................87

Configuring the Gigabit Ethernet controllers ..............88

Blade server Ethernet controller enumeration ..............89

Configuring a SCSI RAID .....................89

Appendix A. Getting help and technical assistance ..........91

Before you call .........................91

Using the documentation .....................91

Getting help and information from the World Wide Web ..........92

Software service and support ...................92

Hardware service and support ...................92

Appendix B. Notices ......................93

Edition notice .........................93

Trademarks ..........................94

Important notes.........................95

Product recycling and disposal ...................95

Battery return program ......................96

Index ............................97

iv AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or options that are not addressed in

this section. If you identify an unsafe condition, you must determine how serious the

hazard is and whether you must correct the problem before you work on the

product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as a damaged CRT face or a bulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in the

documentation for your BladeCenter unit type.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical current.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

vi AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide

vDo not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if

it touches a live electrical circuit.

vSome rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

vDo not work alone under hazardous conditions or near equipment that has

hazardous voltages.

vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical

accident.

vDisconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

vBefore you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that

supplies power to the equipment and lock the wall box in the off position.

vNever assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

vIf you have to work on equipment that has exposed electrical circuits, observe

the following precautions:

– Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid

creating a complete circuit that could cause an electrical shock.

– When using a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

vUse extreme care when measuring high voltages.

vTo ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of

their normal operating locations.

vIf an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety statements

Important:

Each caution and danger statement in this documentation begins with a number.

This number is used to cross reference an English-language caution or danger

statement with translated versions of the caution or danger statement in the Safety

Information document.

For example, if a caution statement begins with a number 1, translations for that

caution statement appear in the Safety Information document under statement 1.

Be sure to read all caution and danger statements in this documentation before

performing the instructions. Read any additional safety information that comes with

your server or optional device before you install the device.

Safety vii

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard:

vDo not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical

storm.

vConnect all power cords to a properly wired and grounded electrical

outlet.

vConnect to properly wired outlets any equipment that will be attached to

this product.

vWhen possible, use one hand only to connect or disconnect signal

cables.

vNever turn on any equipment when there is evidence of fire, water, or

structural damage.

vDisconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless

instructed otherwise in the installation and configuration procedures.

vConnect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached

devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

viii AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide

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