Ingenico group Desk/3500 Bedienungsanleitung
Clear key
Cancel key
Menu key
Enter key
Dot key
Quick Start Guide
Desk/3500
GETTING STARTED
Set up your Desk/3500 in a convenient location close to a
power source and an Ethernet socket or telephone socket.
To connect an Ethernet cable, connect one side to your
Ethernet output or router and the other side to the ‘ETH’ socket
on the Magic box.
Finally, connect the power supply unit into the power socket on
your Magic box and to the mains power. After a short
initialisation process, the terminal will display READY or an
idle logo.
SUPERVISOR PASSWORD
The default supervisor password is 999999. Please note: The
terminal will require you to change this to a new code of your
choosing before you can process any transactions.
FUNCTION KEYS
Function Keys: These appear on the screen interface where
they may be used as shortcuts, such as F1 to print a
contactless receipt or F4 to access a sale menu.
Menu key: To enter the application menus press the Menu
key from the idle (READY) screen. Pressing the Menu key
again moves to the next menu (if available).
Correction keys: When entering numbers or letters, the
yellow ‘Clear’ key deletes one character at a time; while the
red ‘Cancel’ key deletes the entire line (this key also cancels
transactions).
Confirmation key: The green ‘Enter’ key is used to confirm
anything that has been typed into the terminal.
Note: Press and hold the yellow key and the dot key together
to turn the terminal off.
Power In
Ethernet
THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a “BAD READ” message, check the card orientation and
try again. After three bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed to do so by
the terminal.
CHIP & PIN TRANSACTIONS - SALE
From the idle screen, insert the customer’s card into the card reader.
Enter the sale amount for the transaction and press the green key.
For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed the green key
they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation, if
the transaction is authorised then an “AUTH CODE” will be shown.
The terminal will print two receipts. The merchant copy will be
printed first, then once you remove the card, the customer copy
will be printed.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press Menu, then choose “REFUND”. Enter
the Supervisor password and confirm with green key. Now insert the
customer’s card into the card reader. Enter the refund amount for
the transaction and press green key.
The terminal will now connect to the acquirer for authorisation, if
the refund is authorised then the “AUTH CODE” will be shown.
The terminal will print the merchant copy which the customer
must sign. Remove the card
Check the signature on the merchant copy with that on the card. If the
signature is valid then choose “YES”, otherwise choose “NO”.
The terminal will then print the customer copy.
TRANSACTION RECEIPT – (MERCHANT COPY – CHIP & PIN CARD)
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S5
SCH ID:12345678901234567
89
WAITER:12345 TABLE:12345
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/21
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
PLEASE DEBIT MY ACCOUNT
01/01/19 12:11
AUTH CODE: 123ABC
TXN 0004
MERCHANT COPY
PLEASE RETAIN RECEIPT
Merchant ID
Sequence Number
Terminal ID
Transaction
Referencing
Card Issuer
Card AID & Label
Card Number
Entry Method
ICC for Inserted Cards
SWIPED for Swiped Cards
KEYED for Keyed Cards
CONTACTLESS for Contactless Cards
Transaction Type
Card Details
EXP for Expiry Date
STT for Start Date
ISS for Issue Number
Date & Time
Transaction Number
Auth Code
Successful PIN Entry
Scheme Reference ID
DECLINED AND VOID RECEIPTS
Merchant Name
Merchant Address 1
Merchant Address 2
M:****5678
TID:***0000 S11
WAITER:02
TABLE:00000010
HANDSET:01
VISA DEBIT
************1111
EXP 12/20
STT 12/17
ISS 1
SWIPED
SALE
AMOUNT £21.34
TOTAL £21.34
D E C L I N E D
THANKYOU FOR YOUR CUSTOM
01/01/19 12:40
NOT AUTHED
TXN 0008
DIAG 41
CUSTOMER COPY
PLEASE RETAIN RECEIPT
For security reasons the full card number is not shown on
the customer copy. If you have had any voided transactions
you must perform an End of Day report to ensure that the
acquirer receives confirmation that the transaction(s) have
been voided.
Merchant ID
Sequence Number
Terminal ID
Transaction
Referencing
Card Issuer
Card Number
Entry Method
ICC for Inserted Cards
SWIPED for Swiped Cards
KEYED for Keyed Cards
CONTACTLESS for Contactless Cards
Transaction Type
Card Details
EXP for Expiry Date
STT for Start Date
ISS for Issue Number
Date & Time
Transaction Number
Acquirer Message
Diagnostic Code
Result Indication
END OF DAY REPORTS
To access the reports menu press the Menu key twice, then “REPORTS”.
Enter the Supervisor password and press green key.
END OF DAY: One touch function that prints both the “Z REPORT” and
the “BANKING” report. This MUST be done at the end of each day that
you trade.
BANKING: Indicates total value of transactions that have been
processed and shows that the totals have been confirmed by the
acquirer.
X REPORT: Shows the breakdown of transactions in different ways
enabling you to check off against individual receipts and the
“BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that the “Z
REPORT” resets the totals ready for the next day’s trade.
CHANGING THE PAPER ROLL
Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the
printer cover release as shown. Fully open the printer cover and remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into
the printer compartment.
Holding the free end of the paper and the terminal, close the printer cover and push it firmly until
it locks. While your terminal is displaying the idle screen, press and hold the paper feed key to
ensure that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER
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