Ingenico IWL2 Series Bedienungsanleitung

INGENICO – 192 avenu e Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE

Tél 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95

www ingenico com

iWL2xx Wireless Series

U s e r G u i d e

iWL2xx Wireless Series • 2/32

900003061 R11 000 05/1122

Contents

Introduction __________________________________________________ 4

Presentation__________________________________________________ 5

2 1

Content of the box ____________________________________________________ 5

2 1 1

Terminal ___________________________________ ____________________________ 5

2 1 2

Base ( optional )__________________ ____________ ____________ ____________ ____ 5

2 2

Overview of the iWL2XX________________________________________________ 6

2 3

Keyboard details and functionality _______________________________________ 7

Use of the ter inal ____________________________________________ 7

3 1

Adjusting contrast (B&W display only) ____________________________________ 7

3 2

Switching off the terminal ______________________________________________ 8

3 3

Reading cards ________________________________________________________ 8

3 4

Installing the terminal on the b ase _______________________________________ 9

Installation __________________________________________________ 10

4 1

Recommendations ___________________________________________________ 10

4 2

Terminal connections _________________________________________________ 10

4 3

Installing Modules_____________________________________________________11

4 3 1

SAM1/SAM2/SIM _________________ ____________ ____________ ____________ ___ 11

4 3 2

MicroSD Memory Card_ ____________ ____________ ____________ ____________ ___ 11

4 4

Paper roll ___________________________________________________________ 13

4 4 1

Mains characteristics of INGENICO paper roll_________ ____________ ____________ ___ 13

4 4 2

Installing paper roll____ ____________ ____________ ____________ ____________ ___ 14

4 5

Battery_____________________________________________________________ 15

4 5 1

Main characteristics ___ ____________ ____________ ____________ ____________ ___ 15

4 5 2

Installing the battery __ ____________ ____________ ____________ ____________ ___ 15

4 5 3

Charging the battery___________________________________________________ ___ 16

4 5 4

Changing the battery ______________ ____________ ____________ ____________ ___ 17

Base________________________________________________________ 18

5 1 1

Base rear connections _________________________ ____________ ____________ ___ 18

iWL2xx Wireless Series • 3/32

900003061 R11 000 05/1122

5 1 2

Base downside connections _________ ____________ ____________ ____________ ___ 19

5 1 3

Fasten your base on desk ___________ ________________________ ____________ ___ 20

Reco endations____________________________________________ 21

6 1

Safety______________________________________________________________ 21

6 2

Secu rity of your terminal ______________________________________________ 22

6 3

Telephone call _______________________________________________________ 22

Standards ___________________________________________________ 23

Troubleshooting _____________________________________________ 29

Annex ______________________________________________________ 30

iWL2xx Wireless Series • 4/32

900003061 R11 000 05/1122

1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX This terminal is

available in different models Please select by yourself in this docu men tation items related

to your model

Read this guide to understand and make the best use of your terminal

It presents you the necessary information about use, installation, main ten ance, safety and

security recommendations

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and

safety Maintenance should only be provided by Ingenico authorized technician

Failure to comply with these instructions will void the manufacturer’s responsibility

This sy bol indicates an i portant Warning.

This sy bol indicates a piece of ad vice.

iWL2xx Wireless Series • 5/32

900003061 R11 000 05/1122

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

2.1.2.

Base ( optional )

WARNING

The power supply unit provided with your equip en t is specially designed for Ingenico

ter inals. Do not use any other power supply. The use of a power supply with apparently

si ilar voltage/current characteristics ay da age your ter inal.

ADVICE

Keep the packaging It must be re-used whenever the terminal is shipped

IWL2XX terminal unit

equipped with a paper roll

Base A power supply unit that

connect the base to the

mains network

A battery pack disconnected

A telephone cable

(with base modem)

Power

supply

unit (P U)

(charging from the micro-U B

port of the terminal )

When the terminal is delivered

with a base, this P U is

replaced b y a base P U

A user’s guide

iWL2xx Wireless Series • 6/32

900003061 R11 000 05/1122

2.2. Overview of the iWL2XX

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for INGENICO terminals

Weight (without paper

roll nor battery) 290g for the R25 model and 310g for the R40 model

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

Backlit

keyboard

mart

card reader

Easy loadi ng printer Large graphic display

Magnetic card

reader

Compartment where are located :

•the battery pack

•the AM1/ AM2/ IM connector

•the module micro D

•the 2

mart card reader

Terminal unit

xternal

links

xternal

links

Base unit

iWL2xx Wireless Series • 7/32

900003061 R11 000 05/1122

2.3. Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal

3. Use of the ter inal

ADVICE

Before using the terminal, always check if the roll of paper is present

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigato r UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast

Keep pressing the keys as long as necessary

The navigation keys

navigate in the

terminal menus

The function key

accesses the different

application menus

The r

ed key cancels the

procedure in progress The yellow key cancels the last

character it can also advance

the paper a few ce ntimetres if

pressed for a long time (more

than 2 seconds)

The green key validates input

selections and information.

It is also used to switch on the

terminal

Up/down and OK navigator

iWL2xx Wireless Series • 8/32

900003061 R11 000 05/1122

3.2. Switching off the ter inal

If the battery is empty and the terminal in use is removed from its base, the terminal

automatically shuts off

It may also be forced stopped by pressing simultaneously and (yel low key)

for one second

In order to restart the terminal, press (green key) on th e keyboard

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from

topto bottom, with the stripe facing the terminal

Use a regular movement in order to ensure a reliable

card reading

Smart card

•Card reader : insert the card horizon tally with

the metal chip facing upward and leave in

position throughout the transaction

•2

card reader (Optional)

: is located under

terminal trapdoor (on back of th e terminal)

Insert the card up

side down, magnetic stripe visible

Warning

Switch off th e terminal before opening the trapdoor

iWL2xx Wireless Series • 9/32

900003061 R11 000 05/1122

Contactless (optional)

•Bring the card firmly up to the active zone Keep th e

card cl ose to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown

on the picture) On color screen terminal virtual LEDs

are displayed

The terminal behavior for the cardholder may depend on:

•The termin al environment

•Local usage (language…)

3.4. Installing the ter inal on the base

Connecting the ter inal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX

engage on the contacts provided on the base (see picture below)

Using the ode base (if ode fitted on your base)

Once installed, the base modem is d esigned to always be plugged into the mains network

and be connected to a telephone line The telephone line should not be shared

The portable may be placed back on its base after each transaction It ust be placed on its

modem base when telephone network is used for : authorization request, remote

collection, downloading

4 leds

(B&W display only)

Active

zone

iWL2xx Wireless Series • 10/32

900003061 R11 000 05/1122

4. Installation

4.1. Reco endations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone

socket The terminal should be placed far from any very hot zones, protected from

vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier

etc )

The terminal must not be fixed to a counter in such a way that a user cannot pick up the

terminal and use his/her body to conceal the PIN when it is requested

Operating conditions

Ambiant temperature from -10°C to +40°C

Max relative humidity 85% at +40°C

Charg ing conditions

Ambiant temperature from 0°C to +40°C

Storage conditions

Ambiant temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Ter inal connections

•There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture) This connector manag es Host or Slave connexions

CAUTION :

Do not turn USB protection shell down side Turn shell in clockwise direction to uncap

connector And reverse to cap back

*MicroAB connector durability : up to 10000 mating cycles

•The termin al supports USB Keys with FAT16 or FAT32

•The USB Key has to be used with an USB ad apter (refers to accessories section)

USB (microAB)

Connector used for PC, travel

charger adapter, USB Key, etc…)

iWL2xx Wireless Series • 11/32

900003061 R11 000 05/1122

4.3. Installing Modules

4.3.1.

SAM1/SAM2/SIM

CAUTION :

Switch off the terminal before opening the trapdoor

The SAM/SIM connectors are located inside the terminal,

in a closed compartment

•Turn the terminal and unclip the trapdoor by pushing on the

clips with your nails as shown with the arrows on the picture

•SAM1, SAM2 and SIM are identified by the engraved marks on

the lower housing

•When introducing a SAM/SIM in its slot, be sure to put the

cut corner as indicated on the picture

•Close the trapdoor

TIP

Use a piece of adhesive tape to g rip the SAM for easier and faster removal

4.3.2.

MicroSD Memory Card

CAUTION :

Switch off the terminal before opening the trapdoor

MicroSD connector is located insid e the terminal, in a closed

compartment

To install a MicroSD M emory Card :

•Turn the terminal and unclip the trapdoor by pushing on the

clips with your nails as shown with the arrows on the picture

•Remove battery pack (disconnecting is not necessary)

•Insert the MicroSD Memory Card into the connector slot as

sho wn on the figure

Be sure to put the MicroSD contacts downside and the cut

corner as indicated on the figure

•Close the trapdoor

The terminal supports Micro D up to 3 2GB

Cut corner

position

SIM

SAM1

SAM2

Micro

SD card

Cut corner

position

iWL2xx Wireless Series • 12/32

900003061 R11 000 05/1122

To re ove a MicroSD Memory Card :

•Turn the terminal and unclip the trapdoor by pushing on the clips

with your n ails as shown with the arrows on the picture

•Remove battery pack (disconnecting is not necessary)

•Remove the MicroSD Memory Card MicroSD connector has

push/pull ability Push on MicroSD card edge to remove it

•Close the trapdoor

iWL2xx Wireless Series • 13/32

900003061 R11 000 05/1122

4.4. Paper roll

4.4.1.

Mains characteristics of INGENICO paper roll

Depending on iWL model two paper roll can be used:

R40 paper roll Characteristics Precisions

Colour White

Width 58 mm

Diameter 40 mm

Length About 18 metres

R25 paper roll Characteristics Precisions

Colour White

Width 58 mm

Diameter 25 mm

Length About 9 metres

•The thermal paper can be deteriorated by poor storage conditions, so we

recommend you to avoid :

–storage in hot wet places (near air-conditioner, humidity higher than 85%)

–exposure to sunlight or ultraviolet for long p eriods

–contact with organic solvents (solvent type adhesive)

–direct contact with materials containing plasticizers (PVC transparent

folders or envelopes)

–direct contact with «diazo» papers

–direct contact with water

–Rubbing or pressing the paper too strongly

•Recommended paper:

AF50KS (Jujo), or F5041 (Mitsubishi), or TK50KS (Nippon_Paper), or equivalent

WARNING

For best product performance, on ly use heat sensitized p aper approved by Ingenico.

WARNING

Switch off the terminal prior to installing a paper roll

Use only paper approved by Ingenico

The use of non approved paper is likely to damage the printer of your terminal

iWL2xx Wireless Series • 14/32

900003061 R11 000 05/1122

4.4.2.

Installing paper roll

•Open the paper compartmen t by lifting the catch located at the rear of the iWL2XX and

pull the cover to the rear of the terminal

•Insert the paper roll in the compartment following the directions shown on the below

picture

•Pull the paper up to the top of the terminal

•Maintain the paper and close the cover

•Press simultaneously on both upper corners of the paper flap, as shown by red arrows

on picture, until it clips into position

ADVICE

If you insert a new R40 paper roll, tear o ff the first length (one complete turn to avoid

printing on adhesive tape footprint) This is not necessary on R25 paper roll as it has no

tape

iWL2xx Wireless Series • 15/32

900003061 R11 000 05/1122

4.5. Battery

4.5.1.

Main characteristics

Characteristics Li-ion

Capacity 2050mAh

Charg e 50% capacity in 1 5h; full capacity

in 4hours

Autonomy* 500 typical transactions

up to 250h in stand by

* depend on the terminal type and its base

4.5.2.

Installing the battery

WARNING

Switch off the terminal prior to connecting the battery

•Turn your terminal and unclip the battery trapdoor by

pushing on the clips with your n ails as shown on the

picture

•Disengage the trapdoor

•Take the battery pack included in the b ox

•Locate the battery pack connector beside the battery

compartment

•Plug the battery pack connector according to the

connector locating syste and the red wire (as

sho wn on picture)

Verify th at it locks

•Place the battery pack in its compartment

•Check that the wires’ path is flat

•Close the battery compartment trapdoor

Red wire

Battery compartment

iWL2xx Wireless Series • 16/32

900003061 R11 000 05/1122

4.5.3.

Charging the battery

When does the battery need to be charged?

•On initial start up, charge the battery for 16 hours under the en vironmental

conditions stated above

•When used daily, the terminal recharges its batteries each time it is placed on its

base or each time the traveller charger is connected Charging is automatic

How does the battery need to be charged?

•The environment in which the charge takes place influences battery lifetime and

autonomy (number of transactions)

The optimal conditions are as follows:

Charging away from any external heat source (radiator, sun, enclosed area…)

The optimal temperature is between +15°C and +25°C

How can the battery be charged?

Using the base

•Place the termin al on its base

•Check if th e b attery sy bol is flashing or o ving (=battery charging).

Using the power travel adapter (the terminal is ou t of its base)

•Connect the traveller power supply unit to the terminal microAB connector located

on the left side of the terminal

•Connect the power supply unit to the power supply mains network

•Check if th e b attery sy bol is flashing or o ving(=battery charging)

iWL2xx Wireless Series • 17/32

900003061 R11 000 05/1122

4.5.4.

Chang ing the battery

It is i perative to use a battery au thorized by Ingenico.

There is danger of explosion if battery used is not approved by Ingenico.

•Remove the terminal from its base

•Turn it off by pressing simultaneously and (yellow key) for

about one second

•Remove the battery trapdoor (see section 4 5 2“installing battery”)

•Lift the battery and remove it from its compartment

•Carefully disconnect battery, following the

instructions below

a) Unlock the connector by pressing the locking

mechanism as indicated by F1 arrow while pulling

wires (F2 arrow ), to disconnect the connector

Release traction on it as soon as the connector

comes unclipped

b) Finish extracting connector by tilting it slightly

(F3 arrow) to bring it away from the termin al

housing

•Connect and install the new battery by following the instructions in section 4 5 2

“Installing battery”

•Close the battery trapdoor and charge the new battery See section "0 “Charging

the Battery"

•In order to preserve the environnement, dispose used battery in compliance with

current country recycling legislation

•If the terminal is stored for a long time remove th e battery from the terminal

iWL2xx Wireless Series • 18/32

900003061 R11 000 05/1122

5. Base

IXL2xx Base is available in different models Please select by yourself in this documentation

items related to your model

WARNING

Turn off base power supply unit before connection operation.

5.1.1.

Base rear connections

WARNING

Sel ect an electrical socket that complies with the general safety instruction given in section

6 “Recommendations” of this document

Follow the below instructions :

•Connect the power supply unit after all o ther connections

•Connect the power supply unit to the base socket B

•Connect the power supply unit to the ma in s network

A = Ethernet socket (optional) B= power supply unit socket

C = Path for w ires D= USB Slave socket-CDC serial mode only (optional)

E = USB host Socket 1 (optional) F = USB host Socket 2 (optional)

iWL2xx Wireless Series • 19/32

900003061 R11 000 05/1122

5.1.2.

Base downside connections

•Remove base trapdoor pushing on clips

( see clips location at red arrows)

•Connect all downside connections

•Use “path for wires” to

manage cable exit

•Close trapdoor

G= Serial link COMØ – RS232 (optional) H= Serial link COM1 – RS232 (optional)

I = Modem socket (optional)

Follow the below instructions to connect the base to the telephone network :

•Disconnect power supply unit (socket B) in order to switch off the base prior to

connecting it to the appropriate network

•Connect telephone cable equipped if necessary with user country specific

telephone plug, to the telephone network

•Connect the other end of the wire to the base (socket I)

•Connect the mains power supply wire to the base (socket B)

•Connect base power supply block to the mains

Socket I : TN V-3 circuit: Telecommunication Network Voltage, as per safety standard EN

60950-1

Path for wires

iWL2xx Wireless Series • 20/32

900003061 R11 000 05/1122

5.1.3.

Fasten your base on desk

It is possible to fasten base on desk thanks to buttonholes located on base bottom casing

Uses pattern beside to bes t locate screws position:

WARNING

Base must be set in horizontal position to insure terminal link work properly This remains true when

buttonholes are used Uses wall docking station accessory to fasten base in non horizontal position

Andere Handbücher für iWL2 Series

Inhaltsverzeichnis

Andere Ingenico Zahlungsterminal Handbücher

Ingenico

Ingenico AXIUM EX8000 Bedienungsanleitung

Ingenico

Ingenico iCT 200 Series Bedienungsanleitung

Ingenico

Ingenico Self/5000 Bedienungsanleitung

Ingenico

Ingenico iwl280 Bedienungsanleitung

Ingenico

Ingenico 5110 Handbuch

Ingenico

Ingenico AXIUM EX6000 Bedienungsanleitung

Ingenico

Ingenico 3300 Bedienungsanleitung

Ingenico

Ingenico iSC250 Bedienungsanleitung

Ingenico

Ingenico iCT220, iCT250 Bedienungsanleitung

Ingenico

Ingenico Telium Bedienungsanleitung

Ingenico

Ingenico Link/2500 Kurzanleitung

Ingenico

Ingenico ML30 Contactless Bedienungsanleitung

Ingenico

Ingenico PAYZONE iCT250 Bedienungsanleitung

Ingenico

Ingenico FIT111 Bedienungsanleitung

Ingenico

Ingenico i7910+ Bedienungsanleitung

Ingenico

Ingenico iCT2 Series Bedienungsanleitung

Ingenico

Ingenico iWL200 Series Bedienungsanleitung

Ingenico

Ingenico Move 3500 Bedienungsanleitung

Ingenico

Ingenico IWL220 GPRS Bedienungsanleitung

Ingenico

Ingenico PAYZONE iCT250 Bedienungsanleitung

Ingenico

Ingenico ML30 Contactless Bedienungsanleitung

Ingenico

Ingenico Self 7000 Bedienungsanleitung

Ingenico

Ingenico iWL250 WIFI Bedienungsanleitung

Ingenico

Ingenico PAYZONE iCT250 Bedienungsanleitung

Beliebte Zahlungsterminal Handbücher anderer Marken

PAX

PAX D180SRF Bedienungsanleitung

LinkPoint

LinkPoint AIO Bedienungsanleitung

Moneris

Moneris hispeed 6200 Bedienungsanleitung

Moneris

Moneris iWL220 Bedienungsanleitung

Optimum

Optimum M4230 Bedienungsanleitung

Triton

Triton RL5000 Bedienungsanleitung

Ingenico group

Ingenico group Lane/8000 Bedienungsanleitung

Gilbarco

Gilbarco FlexPay IV CRIND Installations- und Betriebshandbuch

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite Bedienungsanleitung

PAX

PAX S920 Bedienungsanleitung

dejavoo

dejavoo Z Series Bedienungsanleitung

VeriFone

VeriFone VX 520 Series Bedienungsanleitung

Optomany

Optomany axept S900 Bedienungsanleitung

Skyzer

Skyzer iWL252 BLUETOOTH Bedienungsanleitung

Moneris

Moneris iWL220 Bedienungsanleitung

VeriFone

VeriFone HICAPS VX820 Bedienungsanleitung

Magtek

Magtek DYNAPRO Bedienungsanleitung

VeriFone

VeriFone UX401 Bedienungsanleitung

Ingenico iWL2 Series Bedienungsanleitung

Beliebte Zahlungsterminal Handbücher anderer Marken