Ingenico PAYZONE iCT250 Bedienungsanleitung
A NetPay Guide to...
Using your
Ingenico Terminal
more for
your money
www.netpay.co.uk
www.netpay.ie
Models:
iCT250 / iWL252 / iWL251
www.netpay.co.uk |www.netpay.iemore for your money
A guide to using your Ingenico terminal
This booklet will explain how to setup and use your NetPay Terminal.
Page 3 Welcome
Page 4 Corded Terminals - iCT250
Page 6 Bluetooth Terminals – iWL252
Page 8 GPRS Terminals – iWL251
Page 9 Connecting your Terminal
Page 10 Performing First Time Setup
Page 12 CHIP & PIN Transaction
Page 13 Contactless Transaction
Page 14 Referrals
Page 15 Processing a Refund
Page 16 Totalling and End of Day Banking
Page 17 Conguring Basic Terminal Security
Page 17 Powering Down and Restarting the Terminal
Page 18 Connectivity Troubleshooting
If there is anything else you’d like to know, please call our customer service team
(see useful numbers opposite). We are more than happy to help.
Welcome 3
Welcome
Welcome to the NetPay terminal guide, this document will take you through step
by step on how to set up your new terminal, processing your rst transactions and
troubleshooting your device.
Before setting up your terminal it is important to identify the model number and follow the
correct set up instructions (see sticker on underside of terminal).
The model numbers are as follows*:
iCT250 Colour Corded Terminal (Contactless)
iWL252 Colour Bluetooth Terminal (Contactless)
iWL251 Colour GPRS Terminal (Contactless)
Important Numbers
Keep these numbers to hand should you need to speak to the team.
If you want to query any orders, change aspects of your service or enable additional
services call our customer service team between 7.30am and 5.30pm Monday to Friday.
UK Customer Services - 0333 311 0200
Ireland Customer Services - 01 447 5299
If you need technical assistance setting up or using your service call our technical support
team 24 hours a day, 7 days a week.
UK Technical Support - 0843 455 5555
Ireland Technical Support - 01 686 9428
If you have chosen the card acquiring service and have issues with the banking element
of the service, perhaps a query with a specic transaction then call your acquiring bank
available 24 hours a day, 7 days a week.
UK Merchant Service Support - 0845 964 5055
Ireland Merchant Services Support - 1800 242 636
Corded Terminals - iCT250
If you have chosen the iCT250 terminal you will need to follow these instructions.
What’s in the box?
The iCT250 terminal handset
Paper roll
The Power Supply Unit (PSU)
A Magic Box with attached cables (see illustration on page 5)
A telephone (PSTN) cable
An ethernet cable
An ADSL lter
Cable ties
QUICK SETUP GUIDE
1. Connect the power supply unit to the power socket on the Magic Box. The socket
is located opposite the telephone and ethernet sockets.
2. If you are connecting via PSTN (Telephone), connect the black PSTN (Telephone) cable
to the socket on the Magic Box, marked with a picture of a telephone.
Connect the other end of the cable to the ADSL lter.
3. Connect the ADSL lter to a working telephone socket in the premises.
It is recommended that the terminal is the only equipment on the line.
4. If you are connecting via IP (Broadband), connect the purple ethernet cable to the
socket on the Magic Box marked with an ethernet symbol. ( ). Connect the other end
of the ethernet cable to a free ethernet port on your broadband router.
5. Plug the 3-pin plug for the power supply into an available power socket and the terminal
will power up.
6. We recommend that you secure the Magic Box using a cable tie (not provided).
If the Magic Box is not already connected to the terminal device, unclip the cover by
pushing the two clips down simultaneously. Then lift the cover up and to the rear of the
terminal.
4 Corded Terminal - iCT250
Your terminal will require charging for at least two hours prior to
‘Performing First Time Setup’ (p10)
Securing the Magic Box in a nearby location will reduce stress on the device and cable,
prevent unintentional disconnection and organise the work area. Below are some examples
of ways to secure the Magic Box.
Please proceed to page 9 - Connecting Your Terminal
The Magic Box
Power Supply
Serial Port
RS232
Ethernet
Port
Telephone
Line
USB Slave
USB Host
Power
Supply
Second Serial
Port RS232
(Optional)*
Ethernet
Port
Telephone
Socket
RS232 Port for
integration with EPoS
Corded Terminal - iCT250 5
Bluetooth Terminals - iWL252
If you have chosen the iWL252 terminals you will need to follow these instructions.
What’s in the box?
The iWL252 terminal handset
Charging base
Battery
Paper roll
The Power Supply Unit (PSU)
A telephone (PSTN) cable
An ethernet cable
QUICK SETUP GUIDE
1. Connect the power supply to the socket on the back of the terminal base.
2. Plug the 3-pin power supply plug into an available power socket.
3. Place the terminal handset on the base, the terminal will light up and begin the charging
process. It is recommended that you allow the terminal to charge for at least 4 hours
before continuing with the setup.
4. If you are connecting via PSTN (Telephone) you will need to open the compartment on
the underside of the terminal base and connect the PSTN (Telephone) cable to the port
marked with a picture of a telephone.
5. Run the telephone cable through the opening at the rear of the terminal base and
replace the compartment door.
6. If you are connecting via IP (Broadband), connect the ethernet cable to the square
ethernet port located at the rear of the terminal base.
6 Bluetooth Terminal - iWL252
Your terminal will require charging for at least two hours prior to
‘Performing First Time Setup’ (p10)
Please proceed to page 9 - Connecting Your Terminal
Ethernet Port Cable
Management
USB B
Power Supply USB A
Telephone Line
Modem and
RS232 Ports
Underneath the Base
Unit with the Cable
Management lid
removed
Rear of the base unit
Bluetooth Terminal - iWL252 7
GPRS Terminals - iWL251
If you have chosen the iWL251 terminals you will need to follow these instructions.
What’s in the box?
The iWL251 terminal handset
Charging base
Battery
Paper roll
The Power Supply Unit (PSU)
SIM card (this will arrive separately to your terminal device)
QUICK SETUP GUIDE
1. Connect the power supply to the socket on the back of the terminal base.
2. Plug the 3-pin power supply plug into an available power socket.
3. Place the terminal handset on the base, the terminal will light up and begin the charging
process. We would recommended allowing the terminal to charge for up to 4 hours.
4. Remove the cover from the back of the handset and insert the SIM card into the slot
marked SIM, with the metal contacts on the card facing downwards.
5. Replace the compartment cover.
8 GPRS Terminal - iWL251
Your terminal will require charging for at least two hours prior to
‘Performing First Time Setup’ (p10)
Connecting your Terminal
Using a telephone line/PSTN
You will need to connect to an Analogue telephone line. (This is the standard BT line)
The service will not work over ISDN or digital telephone services.
It is recommended that you connect to the master telephone socket for the premises.
Active telephone services such as BT 1571 can disrupt the signal from the terminal
and interfere with transaction processing. It is recommended that these services be
disabled.
Incoming calls may also disrupt transaction processing. It is recommended that the
telephone line is not used for calls.
If you use a dial prex (such as the number 9 before making calls) then you will need to
make note of this as it will be required later on.
Using an Ethernet connection (such as Broadband)
You will need to connect the ethernet cable to a working port on a broadband router.
You must have a working broadband service.
Your router must be congured to use DHCP, this is standard for most routers. If you
are unsure, contact your Internet Service Provider (ISP)
It is possible for the terminal signal to be blocked by rewalls on the router. It is
important that the terminal be able to connect through ports 10,000 and 20,000 in the
router. This is standard for most routers. If you are unsure, contact your ISP.
Using GPRS (mobile)
GPRS works in the same way as a mobile phone, it uses mobile phone networks to
transfer transaction data securely.
GPRS is a roaming service, meaning that it will automatically detect and connect to the
strongest mobile signal in the area.
Transactions can be disrupted if the terminal is switching networks during a
transaction. If this happens, a void receipt will be printed and the transaction can be
re-processed.
GPRS terminals will not work in areas without signal from major mobile phone
networks.
It is important to charge your terminal regularly.
Connecting your Terminal 9
Performing First Time Setup
To setup your terminal for the rst time please follow the steps below;
1. Connect the terminal as outlined by your terminal type; press and hold the green Enter
button to power the device on.
2. Bluetooth and static terminals will ask you to connect it to a working telephone phone
line (PSTN), press enter. (If GPRS please go to step 5)
3. The terminal will then ask if a dial prex is required. A dial prex is when you need
to dial a number such as 9 for an outside line before you are able to dial a normal
telephone number. If no dial prex is required please press clear for no on the terminal,
if you use a dial prex press enter and enter the number you use for your prex. If the
connection fails at this point, you will need to contact the technical support team UK
0843 455 5555 or Ireland 01 686 9428
4. The terminal will then ask if you have call waiting or 1571 service activated on your
telephone line (PSTN), select YES or NO
5. The terminal will then ask you for your Merchant ID (MID) this is included in your
‘Welcome Pack’ from NetPay. Please enter the last 9 digits of the MID.
6. The terminal will connect and download the necessary conguration les. Many
lenames will appear on the screen during this process. “Disconnection in Progress”
will show too. You do not need to read or understand any of the le names that are
flashing through the screen at any point.
7. The terminal will dial all acquirers on your conguration.
8. The setup will complete and the terminal will print a list of accepted cards.
9. The terminal will return to the ‘Ready’ screen and display your Merchant ID.
If the terminal has difculty connecting at any stage of the setup, it will print the list at
the end but show all card types as Not Accepted. If this occurs, then ensure that all of the
connections are working before performing a Setup Recovery.
To perform a Setup Recovery;
1. Power on the terminal, if you have a wireless terminal ensure that the base
is powered on.
2. Press Menu and from the menu screen press Menu again to access
the System Menu
10 Performing First Time Setup
Andere Handbücher für PAYZONE iCT250
17
Dieses Handbuch passt für folgende Modelle
2
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