Ingenico Tetra Move/5000 Bedienungsanleitung

Future-proof your payments

Correct as of 19/08/2021

©ClearAccept Ltd

Getting Started with your Move/5000 Terminal

Introduction

Thank you for choosing ClearAccept as your payment partner of choice. This guide will provide you

with the key steps for you to set your device up.

What’s in the box

Your delivery should contain the following items –

1x Move/5000 Terminal

1x Base

1x Charging cable

2x Till Roll - One will be installed within the terminal, and one will be loose within the box

1x Purple Ethernet cable

Should any of these items be missing please contact our dedicated Support Team on

0207 1862 186.

During the fulfilment process it is possible that the printer feed button may have accidently been

pressed. This will be evident if a section of till roll has concertinaed –this is not a terminal fault; the

till roll can be removed, and you can continue with the setup.

Please retain the box should you ever need to return the Move/5000 to ClearAccept.

Your Terminal

Please familiarise yourself with the buttons and layout of the Move/5000 prior to installation.

Once fully charged you can commence with the setup procedure.

Contactless

reader

Enter/OK

Chip and PIN

reader

Printer feed

Magstripe reader

Printer feed

Back

Cancel

Future-proof your payments

Correct as of 19/08/2021

©ClearAccept Ltd

Your base

When you first receive your Move/5000 terminal it will not be fully charged. It will need to be

placed on charge for a minimum of 4 hours to charge it fully. To connect your base to the mains

power supply, turn the base over, remove the back cover (this has already been removed in the

photograph below) and insert the power lead into the adapter. Once inserted reattach the cover.

Terminals cannot be shipped fully charged due to carrier restrictions.

Network settings

You will have selected your chosen method of communication when ordering your terminal –

please follow the steps below that are applicable to you.

When powering on your device for the first time the screen will display “Not Ready”. This is

because the terminal has not yet completed its initial configuration download and cannot do so

until it is connected to a communication network.

Power adaptor

Purple IP/CAT5 port

Future-proof your payments

Correct as of 19/08/2021

©ClearAccept Ltd

WIFI

From the “Not Ready” Screen

1. Tap F3

2. Tap Control panel

3. Tap Terminal Settings

4. Tap Communication Means

5. Tap Wi-Fi

6. Tap Scan Networks

7. The Terminal will now scan for all available Networks

8. Tap on the Network you wish to connect to

9. Enter your Wi-Fi Password

10. Press the Green button to confirm

11. The Wi-Fi icon located in the top left-hand corner of the screen will turn green once

connected

12. Press the Red CANCEL to return to the ‘Not Ready’ screen

Ethernet - Bluetooth

To complete this process the supplied Purple IP/CAT5 cable should be plugged into the

corresponding port on the base (see Your Base) as well as a live data port/router and the terminal

must be placed on the charging cradle and the cradle must be attached to mains power.

From the “Not Ready” Screen

1. Tap Control panel

2. Tap Terminal Settings

3. Tap Communication Means

4. Tap Bluetooth

5. Tap Base

6. Tap Association

7. Tap New Base

8. The terminal will now display ‘Association in progress.’

9. The screen will display ‘Association Successful’

10. The terminal will return to the screen from Step 8/H expand

11. The Bluetooth icon located in the top left-hand corner of the screen will turn green once

connected

12. Press Red CANCEL to return to the ‘Not Ready’ Screen

Changing the supervisor password

When setting up your terminal it is recommended that you change the Supervisor Password once

you have completed the installation process and prior to taking your first transaction. To complete

this process please follow the below steps, from the READY screen.

1. Press Menu x2

2. Using the down button scroll to Supervisor

3. Enter the default password (01483) and press OK

4. Select Password and press OK

5. Select Change PWD and press OK

6. Enter your new password and press OK

7. Re-enter your new password and press OK

8. The screen will then briefly show ‘Parameter Saved’

Future-proof your payments

Correct as of 19/08/2021

©ClearAccept Ltd

9. Press the CANCEL button to return to the READY screen

Changing the till roll

With your Move/5000 you have been provide with a till roll already installed into your terminal and

one that is loose within the box. A full till roll will last approximately between 40-60 transactions.

Please see the below guidance on how to replace a till roll.

1. To open the till roll lid, pull the latch above the Contactless Reader. This will release the lid

and you will be able to open the compartment fully.

2. Remove the till roll

3. Insert a new till roll and pull the paper to the top of the screen

4. Close the lid and push down on the Contactless symbol until you hear a click

To confirm that the till roll has been insert correctly press and hold the ‘Printer Feed’ button, as

indicated in Your Terminal, and if the roll has been installed correctly the terminal will feed

through the paper until you release the button.

Should you encounter any issues in completing any step of this process, please call our free

UK based support team on 0207 1862 186 or email [email protected]

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