Kesseböhmer Dispensa Bedienungsanleitung

DISPENSA Pantry

TROUBLESHOOTING

CHECKLIST

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080

customerservice@kesseboehmer.com | www.cleverstorage.com

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080

[email protected] |www.cleverstorage.com

New DISPENSA Installation in Shop or Home

Problem

Possible Issue

Possible Solution (brief)

Confirmed

Notes

Runner does not

move smoothly

and/or quietly

while opening and

closing

Panhead screws used to install bottom

runner

Replace with countersunk screws

(mounted flush)

Countersunk screws on bottom runner

not flush

Replace with countersunk screws

(mounted flush)

Frame is adjusted too high (binding on

top guide runner)

Lower the frame height to proper gap

Installation is not complete

Complete installation and add weight

before testing function

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Connection between frame and bottom

runner is loose

Check the connection of ClickFiXx

Bottom runner not screwed tight to

floor/not enough screws

Check/tighten all screws

Bottom runner not parallel to cabinet

side

Check position and relocate

Bottom runner and top guide are not in

correct positions

Check position and relocate

Cabinet is not level/plumb

Level/plumb cabinet

Floor sags under weight

Add more support in center of cabinet

beneath the floor

Runner operation

is bumpy or gets

stuck while

opening and

closing

Panhead screws used to install bottom

runner

Replace with countersunk screws

(mounted flush)

Countersunk screws on bottom runner

not flush

Replace with countersunk screws

(mounted flush)

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Wheel has a flat spot in it

Replace runner

Wheel not moving properly (too

tight/too loose)

Replace runner

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080

[email protected] |www.cleverstorage.com

Problem

Possible Issue

Possible Solution (brief)

Confirmed

Notes

Runner does not

soft close as

expected

Soft close is not snapped into top of

frame

Check position and snap into place

Soft close is missing

Install soft close piston

Stop catch on top guide is broken off

Replace top guide

Bottom soft closer not engaged

Release trigger on soft closer, close

cabinet completely and re-open to check

Unit gets stuck halfway and won't soft

Check frame height gap at the top-lower

to proper gap

Unit doesn't close

completely

Door sticks out an inch or two instead

of closing completely

Check installation depth of top runner

Push door shut with some force (it

should click)

Door bracket not engaged in frame

completely

Check and reattach door

Door out of adjustment

Follow adjustment procedures to adjust

door angle

Runner/guide mounted too far forward

Check measurements and reposition

Unit doesn't soft-

open as expected

Soft open mechanism disengaged

Check mechanism for spring

engagement; reengage per instruction

video

Unit doesn't open

completely

No weight added

Soft open feature may slow unit before

complete extension; this is normal

Unit is noisy

during opening

and closing

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Floor sags under weight

Add more support in center of cabinet

beneath the floor

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080

[email protected] |www.cleverstorage.com

Problem

Possible Issue

Possible Solution (brief)

Confirmed

Notes

Unit rides

smoothly for

partial

open/close and

poorly for partial

open/close

Top of support frame not square

Check to see that the frame has been

extended equally on front and back

Top of support frame extended too far

and rubbing on guide

Lower frame to reveal approximately

1/4" gap from frame to guide

Frame is twisted or bent

Replace with new frame

Door isn't

aligned/flush to

face of cabinet

Needs adjustment

Follow adjustment procedures to adjust

door—remember to loosen center fixing

screw, adjust, tighten fixing screw

Runner/guide in wrong position

Verify proper depth of runner/guide,

reposition if needed

Door has a

springboard

effect during

opening

Frame is not properly engaged and/or

tightened

Follow the installation instructions to

ensure the frame is fully engaged into

slot and fully tightened

Horizontal tilt of frame/runner is level

or pitched forward

For best operation, adjust tilt so that the

frame is tilted up in the front slightly

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080

[email protected] |www.cleverstorage.com

DISPENSA Installation in Home—NOT NEWLY INSTALLED

Problem

Possible Issue

Possible Solution (brief)

Confirmed

Notes

Runner does not

move smoothly

and/or quietly

while opening and

closing

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Connection between frame and bottom

runner is loose

Check the connection and tighten fixing

screws if needed

Bottom runner not screwed tight to

floor

Check/tighten all screws

Floor sags under weight

Add more support in center of cabinet

beneath the floor

Runner does not

soft close as

expected

Soft close is not snapped into top of

frame

Check position and snap into place

Stop catch on top guide is broken off

Replace top guide

Bottom soft closer not engaged

Release trigger on soft closer, close

cabinet completely and reopen to check

Unit gets stuck halfway and won't soft

Debris lodged in runner—remove all

parts of bottom runner and clean with

lint free cloth and window cleaner.

NEVER OIL!

Unit doesn't close

completely

Door sticks out an inch or two instead

of closing

Open unit completely and close

Push door shut with some force (it

should click)

Door bracket not engaged in frame

completely/become loose

Check and re-attach door

Door out of adjustment

Follow adjustment procedures to adjust

door angle

Unit doesn't open

completely

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Unit is noisy

during opening

and closing

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Floor sags under weight

Add more support in center of cabinet

beneath the floor

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080

[email protected] |www.cleverstorage.com

Problem

Possible Issue

Possible Solution (brief)

Confirmed

Notes

Door isn't

aligned/flush to

face of cabinet

Needs adjustment

Follow adjustment procedures to adjust

door—remember to loosen center fixing

screw, adjust, tighten fixing screw

Runner operation

is bumpy or gets

stuck while

opening and

closing

Bottom runner dirty

Remove all parts of bottom runner and

clean with lint free cloth and window

cleaner. NEVER OIL!

Screw has come loose

Remove all but installed part of the

bottom runner and verify that all screws

are secured

Wheel not moving properly (too

tight/too loose)

Bottom runner needs to be replaced

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