Kwikset Kevo Bedienungsanleitung

Troubleshooting Guide

Unsuccessful Manual Calibration 2

Proper Cable Routing 5

Latch Bolt Operation 6

Audio/Visual Feedback 7

Touch-To- Open Functionality 10

Fob Enrollment 13

Fob Battery Replacement 15

Phone Enrollment 16

48357 / 03

Kwikset Kevo Support

1-800-327-5625

www.kwikset.com/kevo/support

Unsuccessful Manual Calibration

Device Placement

Device proximity to the lock

During calibration, stand at an extended arm’s reach from the lock.

Why does it have to be in my front pocket?

Through research and testing, we’ve determined that the front

pocket of your pants is the best location for your phone or fob during

calibration. Placing the device here allows for the most ﬂexibility

during normal use.

If you don’t have a front pocket, see Calibration Location

Alternatives.

Larger smart devices

If you are using a larger smart device, like a tablet, it may not be

able to ﬁt in your front pocket. In this case, see Calibration Location

Alternatives.

CBattery cover removed

Make sure that you place the battery cover back on the interior side

of the lock before going outside during the calibration process.

Calibration Location Alternatives

You can experiment with placing your device in your hand,

backpack, purse or another pocket during calibration, but it may

require that you place it in the same general location during

normal use (locking and unlocking the door).

If you are calibrating in a purse or backpack, make sure to put

your device in the bag’s outermost pocket. During calibration,

turn toward the lock (or turn your bag toward the lock) in order to

establish a direct line of sight between the lock and your device.

Note: Manual calibration is not necessary if you have Kevo App version

1.2.3 or higher. As of version 1.2.3, all Kevo devices will automatically

calibrate to enable Kevo’s inside-outside sensor. It is recommended that

you download the latest Kevo app and update your Kevo software.

If you are experiencing multiple unsuccessful manual calibration attempts,

review the following section and make adjustments as needed.

Phone-speciﬁc calibration problems

Entryway

Your Bluetooth may be disabled

Always make sure your phone’s Bluetooth is enabled when you are

calibrating.

Entryway layout

Some entryway layouts may prevent you from being able to establish

an ideal calibration position (extended arm’s reach directly in front of

the lock). For example: Your door is at the top of a staircase without

a landing, so your lock is above you. In this case, you may need

to hold your device up (only during calibration). See “Calibration

Location Alternatives” on page 2.

Someone leaning against the lock interior

This may interfere with Kevo’s signal during calibration and inhibit

your ability to calibrate. Make sure the area surrounding Kevo’s

interior is open and free of obstructions.

New eKey hasn’t synced with the lock

If a new eKey user is attempting calibration, make sure they

touch the deadbolt rose to operate the lock with their eKey before

calibration.

Metal appliance or object near the lock

If you have a metal appliance or object near the lock, this may

disrupt Kevo’s signal during calibration. Experiment with different

calibration locations (hand, backpack, purse, another pocket) and

proximity of your device to the lock.

DFob-speciﬁc calibration problems

Your fob may be in sleep mode

Make sure that your fob is not in sleep mode. Press and release the

fob’s enroll button (do not press and hold). You should see the fob’s

LED ﬂash green to indicate that it is awake.

Your fob may be unenrolled

Double-check that the fob you are calibrating has been enrolled in

the lock. To test whether or not it has been enrolled, hold the fob

near Kevo while you touch the deadbolt rose. The fob’s LED will

ﬂash green during locking and unlocking. If Kevo doesn’t respond by

locking or unlocking, the fob is not enrolled.

See “Fob Enrollment Procedure” on page 13.

F G

Damaged antenna cable Accepting an unsuccessful calibration

If the antenna cable (thinner cable inside the lock) is cut or pinched,

this could interfere with Kevo’s ability to detect your device.

Temporarily remove Kevo’s interior and check for any damage on the

thinner cable. If it is damaged, call Kevo support.

When replacing the interior assembly, make sure to properly route

the cable out of the way. See “Proper Cable Routing (Kevo 1st

Generation)” on page 5.

If you are still unable to obtain a calibration success after verifying

all of the above and calling Kevo Support, you can still use your Kevo

lock with your device. Test your device while it is uncalibrated to

ensure that your Kevo can communicate with it to lock and unlock

the door.

WARNING: Accepting an unsuccessful calibration is not

recommended. Your inside-outside security functionality

will be disabled for your device and your device’s

activation range will be extended both inside and outside

your home, limiting Kevo’s ability to prevent your door

from being unlocked by an unauthorized user while your

device is inside.

Note: Manual calibration is not necessary if you have Kevo App version

1.2.3 or higher. As of version 1.2.3, all Kevo devices will automatically

calibrate to enable Kevo’s inside-outside sensor. It is recommended

that you download the latest Kevo app and update your Kevo software.

Proper Cable Routing (Kevo 1st Generation)

When you are installing Kevo’s interior assembly onto the door, make sure

that the cables are routed properly in order to avoid cable damage.

Lay the thicker cable ﬂat against the interior assembly.

When pushing the interior assembly onto the mounting plate,

pull the excess thinner cable toward the outside, away from

the spindle.

Route the thinner cable around the outside of the thicker

cable’s square connector. When you look straight down

through the battery compartment, the thinner cable will be

to the left of the square connector.

Tuck the thinner cable’s connector behind the backplate

(as indicated by the sticker on the interior assembly).

Make sure that the thinner cable doesn’t lay in front of the

interior assembly’s mounting hole because the cable could

become pinched or cut when the interior is mounted on the door.

Tuck cable here

Inserte el cable aquí

Insérez le câble ici

1 2

Latch Bolt Operation

A B

Door Handing Door Misalignment

If your latch won’t extend and retract correctly, the turnpiece is

difﬁcult to rotate, or you hear a clicking sound when trying to rotate

the turnpiece, the Door Handing Process was not performed during

ﬁrst-time battery installation. During the Door Handing Process, the

lock learns whether your door is left-handed or right-handed, so if

you are experiencing the issues above, the lock thinks your door is

the opposite of its actual orientation. Perform the procedure below

to correct the latch bolt.

If you have a warped door, or your strike plate is not lining up

with the latch bolt, this may cause problems with latch extension/

retraction. Check your door for alignment, and/or reposition the

strike if needed.

Door Handing Process

Perform this procedure while the door is open.

Remove the battery cover and battery

pack.

The latch bolt will extend and retract on

its own to learn the direction in which it

can move. When you hear the lock beep*

and see the Status LED ﬂash green, the

Door Handing Process is complete.

If the status LED turns solid red, this means the Door Handing Process was unsuccessful.

This can be caused by low batteries or incorrect door preparation (the drilled holes in the door

are not perpendicular to one another, causing the latch to bind). Make sure to use a fresh set

of batteries, and check your door for alignment.

Reinsert the battery pack while pressing

and holding the Program button. Release

the button when the battery pack is all

the way inside the lock interior.

Press and release the Program button

again.

*Kevo will only beep if switch #3 is in the ON position.

Audio/Visual Feedback

ALight Ring

Blue spin, two green ﬂashes, two beeps*

Blue spin, magenta ﬂash

Blue spin, amber ﬂash, one beep*

Blue spin, red ﬂash

*Kevo will only beep if switch #3 is in the ON position.

Blue spin, then shutting o

Unlocking Locking

If the light ring spins blue but shuts off

without unlocking or locking, Kevo was

unable to establish a connection with

your device. This could be a reminder that

you’ve forgotten your phone or fob.

If you have your phone with you, make

sure that your Bluetooth and Bluetooth

Sharing (inside your phone’s privacy

settings) are enabled, and make sure you

are signed in to your Kevo app and that it’s

running.

The blue spin error could also be because

you are standing too close to the door or

because someone inside is using their

device near the lock interior. In either

case, Kevo’s sensor is getting a stronger

signal from inside the house. Touch the

lock again after making any necessary

adjustments.

Your device is outside of activation range,

the area around the lock in which it

can detect your device and respond to

touch. When locking or unlocking the

door, bring your device closer to Kevo by

turning toward the lock so that there is a

direct line of sight between the lock and

your device. If this happens frequently,

recalibrate your device.

If you still see magenta after you’ve

recalibrated, perform the following test:

Hold your device up close to Kevo while

you touch the deadbolt rose.

If the light ring no longer ﬂashes magenta,

try calibrating your device again while it’s

further away from the lock.

If the light ring still ﬂashes magenta even

when your device is held close to the Kevo

lock, the thinner antenna cable inside

the lock could be damaged. Remove the

interior assembly from your door and

inspect the thinner cable for damage. If it

is damaged, call Kevo support.

When replacing the interior assembly,

make sure to properly tuck the cable out of

the way. See “Proper Cable Routing (Kevo

1st Generation)” on page 5.

The lock has detected an unauthorized

device within activation range and will not

unlock. An unauthorized fob is one that

has not been enrolled in your system, and

an unauthorized phone is one with the

Kevo app installed that does not have an

eKey to your lock.

You may notice this happen if you are

at your door with someone that has an

unenrolled Kevo fob or phone. Kevo may

have detected the unenrolled device

before yours, but it stores the data in

memory. The next time you touch the lock,

it will skip over the unenrolled devices until

it ﬁnds yours.

Kevo is locking.Kevo is unlocking.

Amber spinning

Top two LEDs are solid red

Green ﬂash

Solid green or spinning green

Bottom LED is solid red

Red ﬂash

Red ﬂashing

Green ﬂashing

Amber ﬂash

Side LEDs ﬂashing red

System reset or unsuccessful calibration

Successful calibration

Door is locked

The deadbolt has jammed. Check your

door for alignment and make sure the

latch bolt can operate smoothly.

Lock rebooting

The AA batteries in the Kevo interior are

low and need to be replaced.

Door is unlocked

Calibration in progress

The fob battery is low and needs to be

replaced.

The AA batteries in the Kevo interior are

low and need to be replaced.

BStatus LED

CFob LED

Amber ﬂashing Red ﬂashing

Green ﬂashing Solid green

Fob has been awakened from sleep mode, enrollment is in progress,

or Kevo recognizes the fob during locking and unlocking.

Successful enrollment

Calibration in progress Fob is entering sleep mode, or the fob battery is low.

Touch-To -Open Functionality

AKevo doesn’t react to touch

Incorrect Touch Location

Make sure you are touching the deadbolt rose. The light ring will not

react if you touch the face of the lock.

Touching Kevo too soon after enrolling your

device

After device enrollment, Kevo is still processing your device’s

security certiﬁcate. Wait a few seconds, and try again.

Improperly routed antenna cable

To determine if this is the problem, remove the battery pack and

remove interior assembly from the door, but don’t disconnect

the cables. Make sure that when you look through the battery

compartment, the thinner cable is routed to the left of the

thicker cable’s square connector and that the thinner cable’s

connector is tucked behind the backplate. See “Proper Cable

Routing (Kevo 1st Generation)” on page 5.

Removed Memory Card

The memory card is located in front of the battery pack, and should

NEVER be removed. The thinner cable connects to this card, and

card removal could permanently damage the cable. In this case,

the lock cannot be operated by touch, it cannot communicate with

your smartphone or Kevo fob, and it can only be operated with a

standard key. To determine if the card was removed, remove the

battery cover from the interior assembly — the black handle of the

card will be easily visible if it is still in place.

Tamper Mode Activated

If the lock is touched excessively, it will go into Tamper Mode to

prevent unauthorized access attempts and to keep the battery from

draining. The lock will return to normal functionality after a short

timeout period.

Disconnected or damaged thicker cable

To determine if this is the problem, remove the interior assembly

from your door. Inspect the thicker cable for damage. Call Kevo

support if the cable is damaged. If disconnected, insert the end of

the thicker cable into the square connector on the interior assembly,

and make sure the connection is tight. When reinstalling the interior

assembly, make sure to properly route the cables. See “Proper

Cable Routing (Kevo 1st Generation)” on page 5.

Dead or Incorrectly Installed Batteries

Make sure the batteries in the interior assembly are working and

correctly installed.

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