Lenovo ThinkSystem SR850 Service-Handbuch

ThinkSystem SR850

Messages and Codes Reference

Machine Types: 7X18 and 7X19

Note

Before using this information and the roduct it su orts, be sure to read and understand the safety

information and the safety instructions, which are available at:htt s:// ubs.lenovo.com/safety_documentation/

In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server,

which can be found at:

htt ://datacentersu ort.lenovo.com/warrantylooku

Fifteenth Edition (November 2022)

IMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services

Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

GS-35F-05925.

Contents

Contents . . . . . . . . . . . . . . . . . i

Chapter 1. Introduction . . . . . . . . . 1

Chapter 2. XClarity Controller

events . . . . . . . . . . . . . . . . . . 3

XCC events that automatically notify Su ort . . . . 4

XCC events organized by severity. . . . . . . . . 5

List of XClarity Controller events . . . . . . . . 24

Chapter 3. UEFI events . . . . . . . . 145

UEFI events organized by severity . . . . . . . 145

List of UEFI events. . . . . . . . . . . . . . 151

Chapter 4. XClarity Provisioning

Manager events . . . . . . . . . . . . 191

LXPM events organized by severity . . . . . . . 191

List of XClarity Provisioning Manager events . . . 194

Appendix A. Getting help and

technical assistance . . . . . . . . . . 215

Before you call . . . . . . . . . . . . . . . 215

Collecting service data . . . . . . . . . . . . 216

Contacting Su ort . . . . . . . . . . . . . 217

Index . . . . . . . . . . . . . . . . . . 219

ii ThinkSystem SR850 Messages and Codes Reference

Chapter 1. Introduction

When attem ting to resolve issues with your server, the best ractice is to begin with the event log of the

a lication that is managing the server:

• If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity

Administrator event log.

• If you are using some other management a lication, begin with the Lenovo XClarity Controller event log.

The event log contains server hardware events that are recorded by the Lenovo XClarity Controller or by

UEFI. In addition, events can be generated when you erform diagnostic testing on hard drives or memory

through the Lenovo XClarity Provisioning Manager (although these events are not stored in the event log).

Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo

XClarity Provisioning Manager. For each event, a user action is available to hel you understand what must

be done to resolve the issue.

Important:

• Lenovo XClarity Controller (XCC) su orted version varies by roduct. All versions of Lenovo XClarity

Controller are referred to as Lenovo XClarity Controller and XCC in this document, unless s ecified

otherwise. To see the XCC version su orted by your server, go to htt s:// ubs.lenovo.com/lxcc-overview/.

• Lenovo XClarity Provisioning Manager (LXPM) su orted version varies by roduct. All versions of Lenovo

XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this

document, unless s ecified otherwise. To see the LXPM version su orted by your server, go to htt s://

ubs.lenovo.com/lx m-overview/.

2ThinkSystem SR850 Messages and Codes Reference

Chapter 2. XClarity Controller events

When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity

Controller writes that event in the system-event log on the server.

Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may

have one or more arguments, which could be re laceable text of FRU name or sensor name to identify the

failed com onent. So one XCC event ID could re resent a generic event or similar faults that ha ened on

different hardware com onents. The general way of roblem determination is to locate the event by ID,

identify the hardware com onent by message argument if it contains hardware com onent name, and then

erform actions defined in User Action.

Exam le:

FQXSPCA0017M: Sensor [SensorElementName] has transitioned to critical from a less severe state

where:

• FQXSPCA0017M is the event ID.

• [SensorElementName] is a sensor variable, indicating the name of hardware com onent. It can be CPU,

PCI ada ter, OCP card or chi set. You can find the event by the event ID FQXSPCA0017M and erform

actions defined in User Action for the com onent.

For additional information about the Lenovo XClarity Controller event log, see “Viewing Event Logs” section

in the XCC documentation com atible with your server at htt s:// ubs.lenovo.com/lxcc-overview/.

For each event code, the following fields are dis layed:

Event identifier

An identifier that uniquely identifies an event.

Event description

The logged message string that a ears for an event. When the event string is dis layed in the event

log, information such as a s ecific com onent is dis layed. In this documentation, that additional

information a ears as variables, which include but not limited to the following:

• [SensorElementName], [ManagedElementName] , [ProcessorElementName],

[ComputerSystemElementName], [PowerSupplyElementName], ...

• [arg1], [arg2], [arg3], [arg4], [arg5]...

Explanation

Provides additional information to ex lain why the event occurred.

Severity

An indication of the level of concern for the condition. The following severities can be dis layed.

• Informational. The event was recorded for audit ur oses, usually a user action or a change of states

that is normal behavior.

• Warning. The event is not as severe as an error, but if ossible, the condition should be corrected

before it becomes an error. It might also be a condition that requires additional monitoring or

maintenance.

• Error. The event is a failure or critical condition that im airs service or an ex ected function.

Alert Category

Similar events are grou ed together in categories. The alert category is in the following format: sever ty -

dev ce, where:

• sever ty is one of the following severity levels:

– Critical. A key com onent in the server is no longer functioning.

– Warning. The event might rogress to a critical level.

– System. The event is the result of a system error or a configuration change.

• dev ce is the s ecific device in the server that caused the event to be generated.

Serviceable

S ecifies whether user action is required to correct the roblem.

CIM Information

Provides the refix of the message ID and the sequence number that is used by the CIM message

registry.

SNMP Trap ID

The SNMP tra ID that is found in the SNMP alert management information base (MIB).

Automatically contact Service

You can configure the Lenovo XClarity Administrator to automatically notify Su ort (also known as call

home) if certain ty es of errors are encountered. If you have configured this function and this field is set

to Yes, Lenovo Su ort will be notified automatically if the event is generated. While you wait for Lenovo

Su ort to call, you can erform the recommended actions for the event.

Note: This documentation includes references to IBM web sites, roducts, and information about

obtaining service. IBM is Lenovo's referred service rovider for the Lenovo server roducts.

For more information about enabling Call Home from Lenovo XClarity Administrator, see htt ://

sysmgt.lenovofiles.com/hel /to ic/com.lenovo.lxca.doc/admin_setu callhome.html. In addition, see “XCC

events that automatically notify Su ort” on age 4 for a consolidated list of all Lenovo XClarity

Controller events that are called home to Lenovo Su ort.

User Action

Indicates what actions you should erform to solve the event. Perform the ste s listed in this section in

the order shown until the roblem is solved. If you cannot solve the roblem after erforming all ste s,

contact Lenovo Su ort.

XCC events that automatically notify Support

You can configure the XClarity Administrator to automatically notify Su ort (also known as call home) if

certain ty es of errors are encountered. If you have configured this function, see the table for a list of events

that automatically notify Su ort.

Table 1. Events that automat cally not fy Support

Event ID Message String

FQXSPCA0002M Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted.

FQXSPEM4014I The RAID controller has roblem with the battery. Please contact technical

su ort to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])

FQXSPEM4015I The RAID controller detected unrecoverable error. The controller needs

re lacement.([arg1],[arg2],[arg3],[arg4],[arg5])

FQXSPEM4025I One or more virtual drive have roblem. Please contact technical su ort to

resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])

FQXSPEM4026I Drive error was detected by RAID controller. Please contact technical su ort

to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])

4ThinkSystem SR850 Messages and Codes Reference

Table 1. Events that automat cally not fy Support (cont nued)

Event ID Message String

FQXSPIO0001L The connector [PhysicalConnectorElementName] has encountered a

configuration error.

FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName].

FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system

[Com uterSystemElementName].

FQXSPPW0035M Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted.

FQXSPPW0047M Numeric sensor [NumericSensorElementName] going high (u er critical) has

asserted.

FQXSPPW0063M Sensor [SensorElementName] has transitioned to critical from a less severe

state.

FQXSPSD0001L The [StorageVolumeElementName] has a fault.

FQXSPSD0002G Failure Predicted on [StorageVolumeElementName] for array

[Com uterSystemElementName].

FQXSPSD0005L Array [Com uterSystemElementName] is in critical condition.

FQXSPSD0006L Array [Com uterSystemElementName] has failed.

FQXSPSS4004I Test Call Home Generated by user [arg1].

FQXSPSS4005I Manual Call Home by user [arg1]: [arg2].

XCC events organized by severity

The following table lists all XCC events, organized by severity (Information, Error, and Warning).

Table 2. Events organ zed by sever ty

Event ID Message String Severity

FQXSPBR4000I Management Controller [arg1]: Configuration restored from a file by

user [arg2] from [arg3] at IP address [arg4].

Informational

FQXSPBR4002I Management Controller [arg1] Reset was caused by restoring default

values.

Informational

FQXSPBR4004I Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2],

OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4],

LoaderTimeout=[arg5].

Informational

FQXSPBR4005I Management Controller [arg1]: Configuration saved to a file by user

[arg2].

Informational

FQXSPBR4006I Management Controller [arg1]: Configuration restoration from a file by

user [arg2] com leted from [arg3] at IP address [arg4].

Informational

FQXSPBR4009I Management Controller [arg1]: cloning configuration from neighbor

server [arg2] by grou name [arg3].

Informational

FQXSPBR400AI Management Controller [arg1]: cloning configuration from neighbor

server [arg2] by grou name [arg3] com leted.

Informational

FQXSPBR400BI Management Controller [arg1]: cloning configuration from neighbor

server [arg2] by grou name [arg3] failed to com lete.

Informational

Cha ter 2.XClarity Controller events 5

Table 2. Events organ zed by sever ty (cont nued)

Event ID Message String Severity

FQXSPBR400CI Management Controller [arg1]: cloning configuration from neighbor

server [arg2] by grou name [arg3] failed to start.

Informational

FQXSPBR400DI Neighbor grou clone configuration was initiated by user [arg1]. Informational

FQXSPBR400EI Neighbor grou firmware u date was initiated by user [arg1]. Informational

FQXSPBR400FI The neighbor grou management is [arg1] by user [arg2] from [arg3] at

IP address [arg4].

Informational

FQXSPBT0007I No bootable media available for system

[Com uterSystemElementName].

Informational

FQXSPCA0013I Sensor [SensorElementName] has transitioned to normal state. Informational

FQXSPCA2002I Numeric sensor [NumericSensorElementName] going low (lower

critical) has deasserted.

Informational

FQXSPCA2007I Numeric sensor [NumericSensorElementName] going high (u er

non-critical) has deasserted.

Informational

FQXSPCA2009I Numeric sensor [NumericSensorElementName] going high (u er

critical) has deasserted.

Informational

FQXSPCA2011I Numeric sensor [NumericSensorElementName] going high (u er

non-recoverable) has deasserted.

Informational

FQXSPCA2015I Sensor [SensorElementName] has deasserted the transition from

normal to non-critical state.

Informational

FQXSPCA2017I Sensor [SensorElementName] has transitioned to a less severe state

from critical.

Informational

FQXSPCA2019I Sensor [SensorElementName] has deasserted the transition to non-

recoverable from a less severe state.

Informational

FQXSPCN4000I Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3],

Sto Bits=[arg4], Parity=[arg5], SessionTerminateSequence=[arg6].

Informational

FQXSPCN4001I Remote Control session started by user [arg1] in [arg2] mode. Informational

FQXSPCN4002I User [arg1] has terminated an active CLI console session. Informational

FQXSPCN4003I Remote Control session started by user [arg1] in [arg2] mode has

been closed.

Informational

FQXSPCN4004I User [arg1] has created an active [arg2] console session. Informational

FQXSPCN4005I A [arg1] console session is timeout. Informational

FQXSPCN4006I User [arg1] has terminated an active IPMI console session. Informational

FQXSPDM4000I Inventory data changed for device [arg1], new device data hash=

[arg2], new master data hash=[arg3] .

Informational

FQXSPDM4001I Storage [arg1] has changed. Informational

FQXSPDM4003I TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3],

TKLMServer2=[arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7],

TKLMServer4=[arg8] Port=[arg9].

Informational

FQXSPDM4004I TKLM servers device grou set by user [arg1]:

TKLMServerDeviceGrou =[arg2] .

Informational

6ThinkSystem SR850 Messages and Codes Reference

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