Lucent Technologies MERLIN LEGEND Release 5.0 Bedienungsanleitung

MERLIN LEGEND®

Communications System

Release 5.0

Installation

555-650-140

Comcode 108005729

Issue 1

June 1997

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.

However, information is subject to change.

See Appendix A, “Customer Support Information,” for important information. It follows

Maintenance and

Troubleshooting

in this binder.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example,

persons other than your company’s employees, agents, subcontractors, or persons working on your company’s

behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud

occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and

configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all

installation, instruction, and system administration documents provided with this product in order to fully understand

the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent

Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier

telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be

responsible for any charges that result from such unauthorized use. For important information regarding your

system and toll fraud, see Appendix A, “Customer Support Information.”

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

interference, in which case the user will be required to correct the interference at his own expense. For further FCC

information, see Appendix A, “Customer Support Information.”

Canadian Department of Communications (DOC)

Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference

regulations of the Canadian Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le

ministère des Communications du Canada.

Trademarks

5ESS, ACCUNET, ACCULINK, CONVERSANT, DEFINITY, Magic On Hold, Megacom, MERLIN, MERLIN II,

MERLIN LEGEND, MERLIN MAIL, MultiQuest, Music on Hold, PassageWay, and Systimax are registered trade-

marks and 4ESS, Lucent Technologies Attendant, AUDIX Voice Power, FAX Attendant System, HackerTracker,

MERLIN Identifier, MLX-5, MLX-5D, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, and MLX-28D, are trade-

marks of Lucent Technologies in the US and other countries.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc.

Supra, StarSet, and Mirage are registered trademarks of Plantronics, Inc.

UNIX is a registered trademark of UNIX System Laboratories, Inc.

PagePac is a registered trademark of DRACON, a division of Harris Corporation.

Okidata is a registered trademark of Okidata Corporation.

NORTEL is a registered trademark and DMS a trademark of Northern Telecom.

MCI, Prism, and Vnet are registered trademarks of MCI Communications Corporation.

Printed in USA June 1997

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page iii

Contents

Contents iii

IMPORTANT SAFETY INSTRUCTIONS xiii

New Features and Enhancements xvi

■Release 4.1 Enhancements xvi

Coverage Timers Programmed for

Individual Extensions xvi

Night Service with Coverage Control xvii

Night Service Group Line Assignment xvii

Forward on Busy xviii

Maintenance Testing for BRI Facilities

That Are Part of Multiline Hunt Groups (MLHGs) xviii

■Release 4.2 Enhancements xix

Additional Network Switch Interface and Services

Options for ISDN Primary Rate Interface (PRI) xix

Improvements to Station Message Detail

Recording (SMDR) and Support for

MERLIN LEGEND Reporter Application xxi

MERLIN LEGEND Reporter xxii

Maintenance Enhancements xxii

■Release 5.0 Enhancements xxiii

Computer Telephony Integration (CTI) xxiii

HotLine Feature xxvi

Group Calling Enhancements xxvii

MLX-5 and MLX-5D Telephones xxix

Prior Releases Features and Enhancements xxx

■Release 3.1 Enhancements xxx

■Release 4.0 Enhancements xxxiii

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page iv

About This Book xxxvii

■Intended Audience xxxvii

■How to Use This Book xxxviii

■Terms and Conventions Used xxxviii

Typographical Conventions xl

■Product Safety Labels xli

■Security xlii

■Related Documents xliii

■How to Comment on This Document xliv

1 Introduction 1-1

■Installation Sequence 1-1

■System Forms 1-2

Installing the Control Unit 1-3

Installing Telephones (Required)

and Adjuncts (Optional) 1-3

Connecting the Network Interface 1-4

Connecting Data Equipment 1-4

■Programming the System 1-4

■Upgrading the System 1-5

2 Installing the Control Unit 2-1

■Overview 2-1

Environment 2-2

Control Unit Requirements 2-4

Hardware Preassembly Process 2-4

Backboard Requirements 2-5

Installing the Backboard 2-5

■AC Power and Grounding 2-6

AC Outlet Tests 2-8

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page v

Grounding Requirements 2-10

■Unit Loads 2-17

Checking Unit Loads 2-17

■Installing the Basic Carrier 2-18

■Installing the Power Supply 2-20

Turning Off the Power 2-21

Installing a Copper Shield 2-21

Installing the Power Supply Module

in the Carrier 2-24

Installing the Ferrite Cores 2-24

■Installing the Auxiliary Power Unit 2-26

■Installing Expansion Carriers 2-28

■Installing the Processor 2-30

Installing the Processor in the Carrier 2-31

■Installing the Modules 2-33

Guidelines 2-33

Installing Modules 2-34

Tie Trunks 2-35

Tie Trunk Signaling 2-35

400EM (Tie Trunk) Module DIP Switches 2-36

Labeling 2-39

■Replacing a Module 2-41

■Connecting the Control Unit to an AC Outlet 2-44

■Powering Up the System 2-45

■Powering Down the System 2-46

3 Installing Telephones and

Adjuncts 3-1

■Installing Multi-Function Modules 3-1

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page vi

Considerations 3-2

■Installing Adjuncts 3-22

General Purpose Adapter 3-24

Dial Dictation Devices 3-25

Fax Machines 3-26

Group Calling Delay Announcement Devices 3-26

Credit Card Verification Terminals 3-27

Headsets 3-27

Loudspeaker Paging Systems 3-29

MERLIN Identifier 3-34

Modems 3-34

Music On Hold®and Magic on Hold 3-35

Supplemental Alerts 3-38

Unsupported Telephones, Adjuncts,

and Adapter 3-39

Single-Line Telephones 3-40

Single-Line Telephones in Release 3.0 and Later 3-42

■Installing Direct Station Selectors 3-43

Considerations 3-43

■Assembling MLX Telephones 3-48

Considerations 3-48

■Installing Cordless or Cordless/Wireless Telephones 3-57

MDC 9000 Cordless Telephone 3-57

MDW 9000 Cordless/Wireless Telephones 3-57

■Connecting Telephones to the Control Unit 3-58

Considerations 3-58

Wiring a Telephone for Two Voice Pairs 3-60

Removing Damaged Connecting Blocks 3-62

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page vii

4 Connecting the Control Unit to the Network Interface 4-1

■Wiring 4-2

RJ21X Interface 4-4

RJ11 and RJ14 Interfaces 4-10

RJ2GX Interface 4-11

RJ48C/X Interface 4-12

■Testing Trunks 4-12

Testing Loop-Start Trunks 4-12

Testing Ground-Start Trunks 4-13

Testing NI-BRI Provisioning 4-14

■Labeling Trunks 4-14

■Installing the Channel Service Unit 4-15

ACCULINK CSUs 4-15

5 Installing the PC, CAT, or Printer 5-1

■Connecting a PC to the Control Unit 5-1

Connecting a PC Within 50 Feet 5-2

Connecting a PC More Than

50 Feet (15.2 m) Away 5-4

■Connecting a CAT to the Control Unit 5-7

■Connecting a Printer to the Control Unit 5-7

Connecting a CAT and Printer

on the Same AC Outlet 5-9

Connecting a CAT and Printer on a Different

AC Outlet 5-10

Connecting a Printer Within 50 Feet (15.2 m) 5-15

Connecting a Printer 50 Feet

(15.2 m) or More Away 5-17

Setting Printer Options and DIP Switches 5-21

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page viii

6 Connecting Data Equipment 6-1

■Data Stations 6-1

Modem Data Stations 6-3

Terminal Adapter Data Stations 6-4

■Analog Voice and Modem Data Stations 6-5

GPA Settings 6-5

Setting Up 6-5

■Modem Data-Only Stations 6-8

■MLX Voice and Modem Data Stations 6-10

■MLX Voice and Terminal Adapter Data Stations 6-12

Setting Up 6-12

■Terminal Adapter Data-Only Stations 6-14

■Video Conferencing Data Stations 6-17

Terminal Adapter and CSU Settings 6-21

7 Initializing and Testing the System 7-1

■Initializing the System 7-1

Programming Guides 7-2

Restoring from the Translation Memory Card 7-2

Restoring from the System

Programming Disk 7-2

■Setting the Time and Date 7-3

■Testing the System 7-3

Testing MLX Telephones 7-3

Testing MLX Display Telephones 7-5

Testing MLX Telephones with MFMs 7-5

Testing Telephones for Dial Tone 7-6

Testing Telephones for Outside Dial Tone 7-6

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page ix

Testing Analog Multiline and

Single-Line Telephones 7-7

Testing Ground-Start and Loop-Start Trunks

(Hybrid/PBX Systems Only) 7-8

Testing DID Trunks 7-8

Testing Tie Trunks 7-9

Testing BRI Trunks 7-12

Testing Selected System Features 7-12

Testing the DSS 7-15

Testing Night Service 7-15

Testing the Dictation System 7-16

Testing the Paging System 7-16

Testing Music On Hold 7-17

Testing the Power Failure Transfer Jacks 7-18

Testing Touch-Tone Receivers 7-19

■Installing the Control Unit’s Housing 7-20

Installing the Top Cover 7-20

Installing the Front Cover 7-22

8 Installing Applications 8-1

■Voice Messaging Systems and Touch-Tone Receivers 8-2

Considerations 8-3

■Automated Document

Delivery System 8-4

Considerations 8-4

Hardware Requirements 8-4

■Call Accounting System 8-5

Considerations 8-5

Hardware and Software Requirements 8-6

CAS Documentation 8-8

MERLIN LEGEND Communications System Release 5.0

Installation

555-650-140

Issue 1

June 1997

Contents

Page x

■Call Accounting Terminal 8-8

Considerations 8-8

Hardware Requirements 8-9

CAT Documentation 8-9

■Call Management System 8-9

Considerations 8-10

Hardware and Software Requirements 8-11

CMS Documentation 8-12

■CONVERSANT 8-12

Considerations 8-13

Hardware Requirements 8-13

CONVERSANT Intro Documentation 8-14

■Integrated Solution III 8-14

Considerations 8-14

Hardware Requirements 8-15

■Lucent Technologies Attendant 8-17

Considerations 8-17

Hardware Requirements 8-18

■MERLIN MAIL 8-18

Considerations 8-19

Hardware Requirements 8-20

■MERLIN PFC 8-21

Considerations 8-21

Hybrid/PBX and Key Modes 8-22

Behind Switch Mode 8-22

Hardware Requirements 8-23

■PassageWay Direct

Connect Solution 8-23

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