Moneris ICT250 Bedienungsanleitung

Moneris iCT250 in Semi-Integrated Mode

Getting Started Guide for ISVs and Integrators

Software Version: 4.60

Documentation Version: 1. 2

Documentation Date: March 2017

For more information

and assistance:

Email: mointegration.support@moneris.com

Record your Moneris merchant ID here:

____________________________________

Table of Contents

1Read this first: Overview procedures ............................................................................. 1

1.1 Required setup components 2

1.2 Installing the paper roll 3

1.3 Connecting the terminal-to-host communication cable(s) 4

1.4 Connecting the terminal-to-ECR communication cable 5

1.5 Connecting the power supply cable / powering on the terminal 7

1.6 Enabling Semi-Integrated mode on the terminal 8

1.7 Configuring terminal-to-host communication parameters 9

1.7.1 Using Dynamic IP to Communicate with Moneris Test Host 9

1.7.2 Using Static IP to Communicate with Moneris Test Host 11

1.7.3 Using Dial to Communicate with Moneris Test Host 13

1.8 Configuring terminal-to-ECR communication parameters 14

1.8.1 Terminal Connected to ECR using a USB Cable 14

1.8.2 Terminal Connected to ECR using an RS232 Serial Cable 14

1.8.3 Terminal linked to ECR using Ethernet Networking 15

1.9 First Initialization and Log onto the Moneris Test Host 16

1.10 Confirming terminal is communicating with the ECR 17

1.11 Reinitializing and logging onto the Moneris host 18

1.12 Logging off/Logging onto the Moneris Test Host 19

1.12.1Logging off 19

1.12.2Logging On 19

2Enabling optional features .............................................................................................20

2.1 Enabling Cash Transaction Receipt Printing From the Terminal 20

2.2 Enabling the admin password for manual entry protection 20

2.3 Enabling Invoice Number Prompting 21

2.4 Enabling Tip Prompting: Debit/Credit 21

2.5 Enabling a Default Tip Percentage: Debit/Credit 22

2.6 Enabling Enhanced Tip Prompting: Debit/Credit 22

2.7 Changing Print Delay Options 23

2.8 Enabling Cash Back Prompting: Debit 24

2.9 Configuring the Cash Back Limit 25

2.10 Changing the Terminal Language 25

ii iPP320 Getting Started Guide for the POSPAD Application

2.11 Enabling Moneris Gift and Loyalty Cards 26

2.12 Enabling Tip Prompting: Gift 27

2.13 Enabling a Default Tip Percentage: Gift 27

2.14 Enabling Enhanced Tip Prompting: Gift 28

3Troubleshooting.................................................................................................................29

3.1 Error messages 29

3.2 Equipment problems 31

4Merchant support .............................................................................................................33

1Read this first: Overview procedures

1. Confirm that you have the required hardware (see page 2).

2. Install a paper roll into the terminal (see page 3).

3. Connect the communication cable(s) to the terminal:

a. Connect the required terminal-to-host communication cable(s) (see page 4).

b. Connect the required terminal-to-ECR communication cable (see page 5).

Note: Step b is not applicable if you are setting up the terminal to communicate with

the ECR via Ethernet networking.

4. Connect the power supply cable to the terminal / power on the terminal (see page 7).

5. Enable Semi-Integrated mode on the terminal (see page 8).

6. Configure the terminal's communication parameters:

a. Configure the terminal-to-host communication parameters (see page 9).

b. Configure the terminal-to-ECR communication parameters (see page 14).

7. Initialize and log the terminal onto the Moneris Test Host (see page 16).

8. Confirm that the terminal is communicating with the ECR (see page 17).

9. Enable the optional features on the terminal as desired:

To enable cash receipt printing from the terminal, see page 20.

To enable the other optional features, see pages 20 to 28.

Note: If you need to reinitialize the terminal again (e.g., because the first Initialization-Logon

was unsuccessful or for a different reason), see Re initializing and Logging onto the Moneris

Test Host on page 18.

Note: To ensure that unauthorized transactions cannot be processed once the terminal has

been initialized and logged on, merchants are instructed to log their terminal off at the end of

each business day (see page 19)

2 iPP320 Getting Started Guide for the POSPAD Application

1.1 Required setup components

1. Confirm that you received the following hardware from Moneris:

Moneris iCT250 terminal.

Power supply cable (2-piece cable).

POS Administrative card(s).

2. Confirm that you received the following terminal-to-host communication cables:

Ethernet cable.

Dial cable (for use if you will support dial backup at your location).

3. Confirm that you received the following terminal-to-ECR communication cables:

RS232 serial cable.

USB cable.

Ethernet cable.

4. Review the Moneris IP Readiness Checklist (available at moneris.com/checklist) to ensure that

your Ethernet service is ready to support your terminal and electronic cash register (ECR). But

note:

If there are firewall restrictions on traffic from your local area network (LAN) to the Internet,

you must update your firewall configuration to allow messages from the IP-enabled terminal

to pass through your gateway. However, do not use the ipg1/2/3.moneris.com address (this

is the Moneris Production Host URL/Moneris Production Host name) as referenced in the IP

Readiness Checklist (page 3 of that document). Instead, you must use the ipgt1.moneris.com

address, which is the Moneris Test Host URL/Moneris Test Host name.

5. Ensure that you have the following information:

Your 13-digit Moneris test merchant ID.

Your settlement type: system close (Moneris automatically closes your batch at the end of

each day) or merchant Close (you are responsible for closing your batch at the end of each

day).

Your terminal-to-host communication type: Ethernet/IP (with/without dial backup) or

dial.

Your terminal-to-ECR communication type: RS232 serial or USB or Ethernet.

Your optional features: e.g., gift cards, loyalty cards, Ernex Terminal ID.

6. Confirm that you received the required cable(s) for connecting the terminal to the ECR. Your

requirements depend on the connection type you will support:

for RS232 serial connection to ECR:

for USB connection to ECR:

for Ethernet connection to ECR:

RS232 serial cable

USB cable

Ethernet cable

a. If you plan to use the USB cable to connect the terminal to the ECR, install the

appropriate Moneris device driver on the ECR to which the terminal will be

connected.

Note: Download the iCT250 USB driver from this address:

https://esqa.moneris.com/connect/en/download/drivers/index.html.

b. If your terminal will communicate with the ECR via Ethernet networking, your site

must support a static IP configuration.

7. Do one of the following:

If you have all of the required setup components, go back to Read this first: Overview

procedures on page 1 (continue at step 2).

1. Overview and configuration

If any of the above required elements is missing, contact Moneris for assistance (go to

Merchant support on the page 33).

1.2 Installing the paper roll

1. Follow these steps to install a paper roll in the terminal:

a. Lift the printer latch up, and then pull back to open the lid

(exposes the paper well).

b. Insert the paper roll into the empty paper well with the

loose end unrolling from the bottom of the roll towards the

front of the terminal.

c. Unroll enough paper to extend at least one inch (2.5 cm)

past the faceplate.

d. Close the lid, and press down to snap it back into place so

that the extended paper is pressed securely against the lid

and the faceplate.

2. Please note that once you have finished the setup procedures and have powered on the

terminal, you can advance the paper by pressing down and holding the yellow key.

IMPORTANT: DO NOT attempt to manually advance the paper by pulling it as this will

damage the printer.

3. Go back to Read this first: Overview procedures on page 1 (continue at step 3).

paper roll (inserted)

printer latch

paper (extended)

faceplate

paper

4 iPP320 Getting Started Guide for the POSPAD Application

1.3 Connecting the terminal-to-host communication

cable(s)

1. Based on your requirements, do one of the following:

To set up the terminal to use Ethernet/IP to communicate with the Moneris Test Host,

follow the Using Ethernet/IP to communicate with the Moneris Test Host instructions

below.

To set up the terminal to use dial to communicate with the Moneris Test Host, follow the

Using dial to communicate with the Moneris Test Host instructions below.

Using Ethernet/IP to communicate with the Moneris Test Host

a. Insert one end of the Ethernet cable into

the terminal's Magic Box port labelled

"ETH".

b. Plug the other end of the Ethernet cable

into the appropriate Ethernet networking

device (e.g., router/switch/hub/internal

wiring) as implemented at your location.

Note: The ECR should already be connected

to your Ethernet network.

c. Do one of the following:

If you wish to enable dial backup (used

if IP is unavailable), follow the Using

dial to communicate with the Moneris

Test Host instructions in the table

below.

If you do not wish to enable dial

backup, go back to Read this first:

Overview procedures on page 1

(continue at step 4).

Using dial to communicate with the Moneris Test Host

a. Plug one end of the dial cable into the

terminal's Magic Box port labelled " IN".

b. Plug the other end of the cable into an

analog phone jack.

IMPORTANT: Moneris strongly

recommends using a dedicated phone line

for the terminal. Sharing the line with

another device (e.g. a fax machine) can

cause communication problems.

c. Go back to Read this first: Overview

procedures on page 1 (continue at step 3b).

Ethernet cable

Magic Box

dial cable

Magic Box

1. Overview and configuration

1.4 Connecting the terminal-to-ECR communication

cable

1. Based on your requirements, do one of the following:

Note: This step is not applicable if you are setting up the terminal to communicate with the

ECR via Ethernet networking.

To connect the terminal to the ECR via an RS232 serial cable, follow the instructions

below.

To connect the terminal to the ECR via a USB cable, follow the instructions on page 6.

Using an RS232 serial cable connection to communicate with the ECR

a. Plug one end of the RS232 serial cable into

the terminal's Magic Box port labelled

"RS232".

b. Plug the RS232 serial connector directly

into the serial port on the ECR.

c. Go back to Read this first: Overview

procedures on page 1 (continue at step 4).

Magic Box

RS232 serial cable

6 iPP320 Getting Started Guide for the POSPAD Application

Using a USB cable connection to communicate with the ECR

a. Flip the terminal so that the back panel is

facing you. Locate the two latches.

b. Grip the latches simultaneously, and pull

back to raise the back panel until it

detaches from the terminal.

c. If there is a three-pronged rubber stopper

attached, grip the stopper and pull back

until it tears off completely (or use a

scissors to carefully snip it off). If there is

no stopper attached, go directly to step d.

d. Plug the USB cable connector

into the port labelled "USB SLAVE" in the

terminal compartment.

e. Position the USB cable so that it fits

securely in one of the grooves at the top

of the terminal.

f. Position the back panel so that the two

corner tabs are fitted into the openings at

the top of the terminal.

g. Close the back panel until it snaps shut.

(The USB cable will be secured as it passes

through one of the openings in the panel.)

h. Plug the other end of the USB cable

directly into a USB port on the ECR.

i. Go back to Read this first: Overview

procedures on page 1 (continue at step 4).

rubber stopper

latches

panel

USB cable (in groove)

corner tabs

USB cable

(secured)

USB cable

USB cable connector

"USB SLAVE" port

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