Multitech FaxFinder FF130 Bedienungsanleitung

FaxFinder®

V.34 Fax Servers

Models: FF130

FF230

FF430

FF830

Administrator User Guide

FaxFinder®Administrator User Guide

S000458B, Version B.1

Models: FF130, FF230, FF430, and FF830

This publication may not be reproduced, in whole or in part, without prior expressed written permission from

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the

content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions

or changes. Check Multi-Tech’s web site for current versions of our product documentation.

Revisions

LevelDateDescription

A06/23/09 Initial release: Software version 2.0, Client version 2.01.

B 07/09/09 Change Time Stamp / Certificate info; CSV file format info added.

B.1 10/22/09 Support Release version 2.05

Patents

This device covered by the following patents:

6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532;

5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508;

5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204;

5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598;

D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708.

Other patents pending.

Trademarks

Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo.

All other products and technologies are the trademarks or registered trademarks of their respective holders.

Contacting Multi-Tech Support

Online Support Portal

support.multitech.com

In order to better serve our customers, manage support requests and shorten resolution times, we have created

the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical

support team. Get answers to your most complex questions, ranging from implementation, troubleshooting,

product configuration, firmware upgrades and much more.

To create an account and submit a Support Case on the Portal, visit support.multitech.com.

Knowledge Base and Support Services

www.multitech.com/en_US/SUPPORT

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions

for all Multi-Tech products. Visit our support area on the website for other support services.

Technical Support

Business Hours: M-F, 9am-5pm CST

Country By Email By Phone

Europe, Middle East, Africa: [email protected] (44) 118 959 7774

U.S., Canada, all others: [email protected] (800) 972-2439 or (763) 717-5863

Warranty

Warranty information can be found at: http://www.multitech.com/en_US/COMPANY/Policies/warranty/

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 3

CONTENTS

CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS..................................................................... 5

PRODUCT DESCRIPTION .................................................................................................................................. 5

SAFETY WARNINGS ........................................................................................................................................ 6

TECHNICAL SPECIFICATIONS ............................................................................................................................. 7

CHAPTER 2 – GETTING STARTED........................................................................................................... 8

PBX COMPATIBILITY....................................................................................................................................... 8

MECHANICAL MOUNTING ............................................................................................................................. 10

CONNECTIONS............................................................................................................................................. 12

FRONT PANEL LEDS.....................................................................................................................................13

INSTALLATION OVERVIEW.............................................................................................................................. 14

CHAPTER 3 – FAXFINDER WEB MANAGEMENT INTERFACE ................................................................. 19

LOGIN SCREEN............................................................................................................................................. 19

Forgot Password? ................................................................................................................................ 19

HOME SCREEN ............................................................................................................................................ 19

STATUS &LOGS SECTION .............................................................................................................................. 20

System Status....................................................................................................................................... 20

Fax Status............................................................................................................................................. 21

Mail Queue .......................................................................................................................................... 24

Mail Log ............................................................................................................................................... 25

Inbound Fax Log................................................................................................................................... 26

Outbound Fax Log................................................................................................................................ 27

Modem Log.......................................................................................................................................... 28

SYSTEM CONFIGURATION SECTION ................................................................................................................. 29

Network ............................................................................................................................................... 29

SMTP .................................................................................................................................................... 30

Time ..................................................................................................................................................... 31

Printer .................................................................................................................................................. 32

Shares .................................................................................................................................................. 34

Certificates........................................................................................................................................... 36

Save/Restore........................................................................................................................................ 38

Firmware.............................................................................................................................................. 39

Reboot ................................................................................................................................................. 40

FAX CONFIGURATION SECTION ....................................................................................................................... 41

Modem ................................................................................................................................................ 41

Inbound Routing .................................................................................................................................. 44

Outbound............................................................................................................................................. 49

Cover Pages ......................................................................................................................................... 50

Store & Forward Fax (T.37).................................................................................................................. 52

Fax Log ................................................................................................................................................. 54

USERS SECTION ........................................................................................................................................... 55

SEND A FAX SCREEN .....................................................................................................................................61

Send Fax............................................................................................................................................... 62

LOGOUT ..................................................................................................................................................... 63

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 4

CHAPTER 4 – CLIENT SOFTWARE INSTALLATION ................................................................................. 64

INSTALLATION ............................................................................................................................................. 64

Push Installation Method ....................................................................................................................68

ASSOCIATING CLIENT SOFTWARE AND USER WITH A FAXFINDER UNIT .................................................................. 69

Disassociating the Client from a Specific FaxFinder Unit..................................................................... 72

CHAPTER 5 – FAXFINDER OPERATION ................................................................................................ 73

SENDING FAXES ........................................................................................................................................... 74

The FaxFinder Schedule Fax Screen (New Fax).................................................................................... 74

Send Fax with Client Software ............................................................................................................. 78

Send Fax by Printing ............................................................................................................................ 78

Send Fax from Email (T.37) .................................................................................................................. 79

Send Fax from FaxFinder Web Interface .............................................................................................79

Send Fax by Web API ...........................................................................................................................80

USING THE CLIENT SOFTWARE........................................................................................................................ 80

File Menu Command Descriptions ...................................................................................................... 80

Edit Menu Command Descriptions...................................................................................................... 81

Tools Menu Command Descriptions....................................................................................................83

Devices Tab (Main Window)................................................................................................................84

Print Capture Tab (Main Window).......................................................................................................85

USING THE MULTI-TECH TIFF VIEWER ............................................................................................................. 86

Toolbar Icons ....................................................................................................................................... 86

Importing Fax Images into Other Application Programs ..................................................................... 87

APPENDIX A – TROUBLESHOOTING .................................................................................................... 88

APPENDIX B – CUSTOMIZATION......................................................................................................... 93

WEB SERVICES API ......................................................................................................................................93

T.37 ADVANCED USAGE ............................................................................................................................. 113

APPENDIX C – CREATING COVER PAGES ........................................................................................... 116

Software Known to Work ..................................................................................................................116

Text Field Names and Descriptions ...................................................................................................116

CREATING A CUSTOM COVER PAGE WITH SCRIBUS .......................................................................................... 117

Overview............................................................................................................................................ 117

Plan a General Layout........................................................................................................................ 118

Launch the Scribus Software .............................................................................................................118

Creating the Cover Page ....................................................................................................................119

USING THE LEGACY (X20 SERIES)COVER PAGE GENERATOR.............................................................................. 129

APPENDIX D – MIGRATING FAXFINDER X20 MODELS TO X30 MODELS ............................................. 141

MIGRATING AN FFX20 PHONE BOOK TO AN FFX30 ........................................................................................ 142

MENUS:X20 MAPPED TO THE X30 ............................................................................................................... 144

MENUS:X30 MAPPED TO THE X20 ............................................................................................................... 145

APPENDIX E – REGULATORY INFORMATION..................................................................................... 146

INDEX .............................................................................................................................................. 151

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 5

Chapter 1 – Product Description &

Specifications

Product Description

This manual describes four Multi-Tech V.34 fax servers: the FF130 1-port FaxFinder unit, the FF230 2-

port FaxFinder unit, the FF430 4-port FaxFinder unit, and the FF830 8-port FaxFinder unit. All four of

these units are complete, economical, easy-to-use network fax servers. With any of these units, you can

send and receive faxes as emails and send faxes from any application that can print.

When connected to a station port on a PBX, the FaxFinder functions as a network fax server with two-

way fax service. Multiple PBX extension numbers are dedicated to incoming fax traffic which is routed to

the FaxFinder. The FaxFinder converts the incoming faxes into graphic files that can be sent as email

attachments, to a network share, to a printer or even to trash. Because faxes can be delivered in the

form of email, the fax recipient could be at any reach-able email address. So, for example, a sales person

could receive faxes while traveling by using a regular company fax number and picking up the email

messages remotely. Each fax-dedicated PBX extension number can be associated with a particular email

address.

We Supply

FF130/230 FF430/830

• A FaxFinder (FF130 or FF230) with factory-

installed software

• One universal power supply with power cord

• Common telephone cables (one for each port;

RJ-11 at both ends)

• A product CD that contains: a software package

for client PCs and additional documentation

•A set of four self-adhesive plastic feet

• A FaxFinder (FF430 or FF830) with factory-

installed software

• One power cord

• Common telephone cables (one for each port;

RJ-11 at both ends)

• A product CD that contains: a software package

for client PCs and additional documentation

• Rack-mounting fasteners

Chapter 1: Product Description and Specifications

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 6

Safety Warnings

Telecom

1. Never install telephone wiring during a lightning storm.

2. This product must be disconnected from power source and telephone network interface when

servicing.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak – not even to report a gas leak.

8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

9. Never install a telephone jack in wet locations unless the jack is specifically designed for wet

locations.

Internal Lithium Battery

•A lithium battery located within product provides backup power for the timekeeping

capability. The battery has an estimated life expectancy of ten years.

•When the battery starts to weaken, the date and time may be incorrect. If the battery fails,

the board must be sent back to Multi-Tech Systems for battery replacement.

•Lithium cells and batteries are subject to the Provisions for International Transportation.

Multi-Tech Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s)

referenced in this manual comply with Special Provision 188 of the UN Model Regulations,

Special Provision A45 of the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG

Code, and Special Provision 188 of the ADR and RID (Road and Rail Europe).

Warning! There is danger of explosion if the battery is incorrectly replaced!

Ethernet Ports Caution

Caution: The Ethernet ports and command ports are not designed to be connected to a Public

Telecommunication Network.

Chapter 1: Product Description and Specifications

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 7

Technical Specifications

FF130/230 FF430/830

Connectors RJ11 Line Jacks (1 or 2), Console Serial Port

for configuration / debug, Ethernet RJ48,

and Locking Screw on the Power Jack.

RJ11-Line Jacks (4 or 8), Command Serial

Port for configuration / debug, Ethernet

RJ45

Size 6.4” W x 6.0” L x 1.2” H (16.3 cm x 15.2 cm x 3.0 cm) 17.3” W x 1.7” H x 8.4” L (43.9 cm x 4.3 cm x 21.3 cm)

Weight 1.22 lbs. (0.55 kg) 1.25 lbs (0.57 kg) 6.86 lbs (3.11 kg) 7.15 lbs (3.24 kg)

Input Power

Requirements 9 Vdc @ 590mA 100 – 240 Vac, 50/60 Hz, 1.2 – 0.6 A

Maximum Power

Consumption*

FF130

9 Vdc, 0.53 Amps, 4.73

Watts

20 Vdc, 0.23 Amps,

4.54 Watts

32 Vdc, 0.16 Amps,

4.96 Watts

FF230

9 Vdc, 0.58 Amps, 5.22

Watts

20 Vdc, 0.25 Amps,

5.04 Watts

32 Vdc, 0.17 Amps,

5.41 Watts

FF430

120 Vac/60Hz, 0.16A,

18.33 W

220 Vac/50Hz; 0.12A,

28.07 W

FF830

120Vac/60Hz, 0.19A,

22.80 W

220Vac/50Hz; 0.14A,

32.25 W

Operating

Environment

32°-104° F (0°-40° C)

relative humidity 20 to 90% noncondensing 32°-140° F (0°-60° C)

relative humidity 20 to 90% noncondensing

Storage Temp. 14° to 185° F (-10° to +85° C) 14° to 185° F (-10° to +85° C)

EMC Approvals FCC Part 15 Class A, EN 55022, EN 55024 FCC Part 15 Class A, EN 55022, EN 55024

Safety Approvals UL\cUL 60950-1, EN 60950-1 UL\cUL 60950-1, EN 60950-1

Telecom

Approvals

47CFR Part 68, CS03, TBR21

Other countries also included

47CFR Part 68, CS03, TBR21

Other countries also included

Data Modem

Specs

ITU-T V.92/V.90/56K (-92 build),

V.34/33.6K V.32bis/14.4K

V.22bis/2400 baud

V.22, V.23, & V.21;

Bell 212A & Bell 103

V.44 Error Correction

V.42 LAPM, MNP 2-4 Error Correction

V.42bis & MNP Class 5 data compression

ITU-T V.92/V.90/56K (-92 build),

V.34/33.6K V.32bis/14.4K V.22bis/2400

baud

V.22, V.23, & V.21;

Bell 212A & Bell 103

V.44 Error Correction

V.42 LAPM, MNP 2-4 Error Correction

V.42bis & MNP Class 5 data compression

Fax Modem Specs ITU-T V.34 (MT5634SMI)

ITU-T V.17, V.29, V.27 & V.21 Ch. 2

Telephony/TAM

V.253 commands

2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-

bit IMA coding; 8kHz sample rate

Concurrent DTMF, ring, & U.S. Caller ID

detection

ITU-T V.34 (MT5634SMI)

ITU-T V.17, V.29, V.27 & V.21 Ch. 2

Telephony/TAM

V.253 commands

2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-

bit IMA coding; 8kHz sample rate

Concurrent DTMF, ring, & U.S. Caller ID

detection

Simultaneous

Scheduling

1 (Maximum) for FF130

2 (Maximum) for FF230 8 (Maximum)

Web Connections 10 (Maximum) 50 (Maximum)

File Upload Size 2 MiB (Maximum) 5 MiB (Maximum)

Warranty 2 years. 2 years.

*Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when

determining product load.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 8

Chapter 2 – Getting Started

Introduction

This chapter shows you how to set up your Multi-Tech Model FF130/230/430/830 FaxFinder.

The setup process includes both cabling of the FaxFinder unit and configuration of the FaxFinder server

software. The FaxFinder server software resides on the FaxFinder unit and does not need to be installed.

PBX Compatibility

Before proceeding with cabling or software installation, you should confirm that the telephony

equipment with which you intend to use the FaxFinder is compatible with it. Although the FaxFinder can

simply be connected to an ordinary phone subscriber line (a POTS line), it is often connected to a PBX.

One of the convenient features of the FaxFinder is its ability to deliver incoming faxes as email messages

directly to users on an Ethernet network. This direct service depends on the PBX’s ability to route

multiple called or calling numbers to a single station port. If the PBX lacks that ability, incoming faxes

must be sent to users through an attendant. If you will be connecting the FaxFinder to a PBX, it is

important to understand the PBX’s capabilities in this regard beforehand. The following section explains

why the capabilities of your PBX will determine how you set up the FaxFinder unit to work with it.

To operate the FF130/230/430/830 FaxFinder system in conjunction with a PBX, that PBX must be able

to route incoming calls from many PBX extension numbers to a single PBX station port. This multiple-

extension-to-single-port capacity allows multiple PBX users to have their own unique directory numbers

for receiving faxes. If you are using the FF130/230/430/830 in conjunction with a PBX, be sure that the

PBX has this multiple-extension-to-single-port functionality and that it is activated.

Incoming calls can be routed multiple ways by the PBX:

1. One to one mapping with the incoming number mapped to a station port where the FaxFinder

resides.

2. Route based on the calling number. For this the PBX and phone service must support CID or ANI. This

can allow multiple predefined calling numbers to be routed to a FaxFinder port and onward to any

client.

3. Route based on the called number. For this the PBX and phone service must support DID or DNIS. This

can allow multiple predefined called numbers to be routed to a FaxFinder port and onward to any

client.

Chapter 2: Getting Started

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 9

FaxFinder Operating Modes

When placed in the optimal environment, the Multi-Tech Systems FaxFinder can provide a host of useful

functions. Inbound routing, that is fax transmissions coming into the FaxFinder unit; can be sent to many

destinations. An incoming fax can be sent directly to a printer to be immediately printed, it can be sent

to an email address for paperless reading, it can be discarded, or it can be deposited to a shared

directory for users to retrieve should they have access rights.

Inbound Routing. Fax clients receive faxes in the form of email attachments. From the remote fax

sender’s perspective, PBX extension phone numbers are functionally identical to ordinary fax phone

lines. Also, inbound faxes can be automatically printed or stored in a shared folder for archiving or

multiple user access.

Outbound Routing. Fax clients on the network can send faxes directly from their PCs using any

application program that can print. The application program must be set so that the FaxFinder itself is its

printing destination. In response to the ‘Print’ command, the FaxFinder turns the ‘print file’ image into a

fax. The FaxFinder transmits the fax to the public phone system (PSTN) or to another PBX extension.

Store and Forward faxing allows for emails to be sent through the FaxFinder as a fax or users can simply

When connected directly to a regular POTS line (or to a PBX without ‘convergent’ routing capability), the

FaxFinder functions as an outgoing fax server with incoming fax service going through one or more

attendants. Each of the FaxFinder’s modems has a separate fax number and each modem can have a

separate attendant that receives the fax messages as emails and then has the duty to direct them to

their intended recipients. (Note that one attendant could serve more than one of the FaxFinder’s

modems – some or all of the modems.) For example, an FF830 FaxFinder might be used in a company

with several departments that regularly receive faxes but in differing volumes. Suppose the sales

department and the purchasing department receive many faxes and the shipping and service

departments receive much less fax traffic. In that case, three of the FF830 modems might direct faxes to

a single attendant in the sales department, and an additional three modems might direct faxes to the

purchasing department; one modem might be directed to an attendant for the shipping department and

another to an attendant for the service department. When not connected to a PBX, all incoming faxes go

to a single email recipient, the attendant, who then sends them on, as needed, to the intended

recipient. It is also possible to operate a FaxFinder unit in a mixed mode such that some of its modems

are connected to PBX extensions while other of its modems are connected to POTS lines.

Chapter 2: Getting Started

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 10

Mechanical Mounting

The FF130/230 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface.

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