NEC NVM-DFx Bedienungsanleitung

Empowered by Innovation

User’s Guide

P/N 1770082

July 2006

Printed in U.S.A.

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service

personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions

for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation

with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,

Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves

the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No

representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be

liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential

damages in connection with the use of this manual. This document contains proprietary information that is protected by

copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent

of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of Contents

Introducing the Voice Mail System

About Your Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About Voice Mail Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

About FAX Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

About the Voice Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Numbers to Remember. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Calling the Voice Mail System

Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Calling Your Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

The Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Calling an Announcement Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Calling a Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Calling a Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling a Future Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling a Network Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

About Your Incoming Call Options

About Call Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

About Call Announcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

About Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

About Paging and the Paging Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Exiting the Voice Mail System

Exiting the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Exiting a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Getting Help and the Time and Date

Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Getting the Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Listening to Messages

How You Know You Have Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Listening to Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Listening Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Recording and Checking Messages

Recording and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recording and Sending a Future Delivery Message. . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Checking/Deleting a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Requesting a Return Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Recording Urgent Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Recording Confidential Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Recording a Mailbox Greeting and Name

Recording a Mailbox Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Recording a Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Mailbox Options

Using Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Changing Auto Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Changing the Auto Forward Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Changing the Auto Time-Stamp Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing Your Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing the Call Waiting Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing the Call Announcing Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Sending Calls to a Mailbox

Transferring a Call to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Forwarding Your Calls to Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Accessing the Voice Mail User Interface

To Access the Web-Based User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

To Set Your Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

NVM-DFx User’s Guide 1

Introducing the Voice Mail System

About Your Voice Mail System

The Voice Mail system connects to your telephone system and provides an Automated Attendant plus

messaging.

About the Automated Attendant

The Automated Attendant answers your company’s incoming calls, then plays a recorded “greeting” usually in

the form of a Welcome Message and Instruction Menu. For example, an outside caller may hear:

Thank you for calling ABC company. If you are calling from a Touch Tone phone, please dial the

extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial

phone, please stay on the line for assistance.

The caller dials a code from a Touch Tone phone to route the call. If the caller is using a rotary dial phone, he

simply waits on the line. The Voice Mail system can connect him to a live company operator or give him an

opportunity to leave a message; it depends on how the system has been programmed.

About Messaging

The Voice Mail system lets outside callers leave recorded messages for you when they can’t get through to

your extension. Very handy when you are out of the office. And it lets you leave recorded messages for your

co-workers. The messages get stored in each person’s voice mailbox. To listen to your messages or use

other Voice Mail features, you call your Subscriber Mailbox.

2NVM-DFx User’s Guide

About Voice Mail Networking

If your Voice Mail system is equipped with the Voice Mail Networking option, you will be able to exchange

messages with any other Voice Mail system that allows AMIS Networking. This means that you can call your

mailbox and record a message for someone who is using another Voice Mail system. Your Voice Mail system

collects all the recorded “network messages” and sends them to the other Voice Mail system at the pre-

programmed time. In addition, you can receive messages from other Voice Mail systems. This makes it easy

to transfer messages between you and your company’s branch offices, corporate offices, vendors,

customers, etc.

Your Voice Mail system lets you record a message for two types of Network Mailboxes:

■Remote Network Mailbox

This mailbox is associated with a particular Voice Mail system - perhaps the Voice Mail system

installed at your corporate offices. To have your Voice Mail system send your message to someone

at the corporate office, you would enter the Remote Network Mailbox number, then the person’s

mailbox number (called the “destination mailbox”).

■Alias Network Mailbox

This mailbox is for a particular person at one of the other Voice Mail systems - perhaps a customer or

client you call several times a day. To have your Voice Mail system send your message to this

person, you enter their Alias Mailbox number. That’s it. Just as easy as sending a message to

someone in your own company. If necessary, the remote Alias Mailbox user can call their Alias

Mailbox and listen to the messages before they are sent (see

Calling an Alias Network Mailbox

While you are listening to a message from another Voice Mail system, you can:

■Record a reply. Your Voice Mail system will deliver your reply to the message sender at the

programmed time.

■Make an immediate call to the message sender. No need to exit your mailbox and make the call.

■Forward the message to another mailbox.

To find detailed instructions for recording and listening to network messages, simply look for the recording

and listening topics in the Table of Contents. All the instructions in this guide apply to network messages as

well as non-network messages with a few exceptions, which are noted.

The Voice Mail Networking option may not be available in your Voice Mail system.

NVM-DFx User’s Guide 3

About FAX Mail

The FAX Mail option lets a caller send a FAX to your mailbox. The Voice Mail system stores the FAXed

document as if it were a message, hence the name FAX Message. What’s nice about FAX Mail is that FAX

Messages, unlike regular FAXed documents, stay private until you are ready to print them.

To send a FAX Message to your mailbox, callers must call you from a FAX telephone (i.e., a phone connected

to a FAX machine). When the Automated Attendant answers, or when the caller hears your Mailbox

Greeting, he presses the codes that allow them to leave a FAX Message, then presses the START key on his

FAX machine when he hears the FAX tone. Depending on how the Voice Mail system is set up, the caller

may be able to record an explanatory comment just before sending the FAX.

To see if you have a FAX Message, simply call your mailbox and press L to listen. If there is a FAX Message,

the Voice Mail system plays the recorded comment (if there is one), then says

This X-page FAX Message arrived on (date/time) from (caller’s number, if known). The message has

been saved.

You have the following options:

■Leave it in your mailbox until you are ready to print it out

■Erase it

■Use the MF command to forward it to another person’s mailbox (Subscriber, Guest, Message Center)

■Print it out. To do this, use the MF command to forward the Message to a FAX Delivery Mailbox,

which in turn sends the document to a FAX Machine. A FAX Delivery Mailbox can send the FAX to a

pre-designated FAX Machine or to any FAX number you enter. It depends on how the FAX Delivery

Mailbox is set up.

■Use the MC command to make a call to the person who sent the FAX as long as the FAX was sent

from an inside extension.

■Use the RE command to record a reply to the person who sent the FAX Message as long as it was

sent from an inside extension.

Notes: The Fax Mail option is not available on some Voice Mail systems.

Your System Administrator can give you the FAX Delivery Mailbox numbers and let you know how

FAX Mail is set up; through the Automated Attendant, through your mailbox, or both. If it is set up

through your mailbox, your Mailbox Greeting will have to tell the caller how to leave a FAX Message.

The Voice Mail system saves FAX Messages even if your mailbox is set up for auto erase.

You can receive Message Notification calls for FAX Messages.

Your Auto Forward partner will receive a copy of the FAX Message.

4NVM-DFx User’s Guide

About the Voice Prompts

The voice prompts are step-by-step recorded instructions that tell you what codes to press on a Touch Tone

phone to access the Voice Mail system features. In this guide, voice prompts will look like this:

To listen to

your messages, press L. To record and send a message, press R S.

You’ll notice that the codes are

easy to remember because they match some letter(s) in the feature name. And you do not have to listen to

the entire voice prompt before dialing a code.

If you forget what code to press or you press a code and hear,

That is an invalid entry

, you should wait a few

seconds without pressing anything. The Voice Mail system will repeat your choices or play the voice prompt:

For a help message, press zero

. Pressing zero gives you a recorded help message.

When you become familiar with the Voice Mail system, you can turn off some of the voice prompts, if you

want, and dial zero for recorded help if you need it. For more information, see

Changing Auto Help

Numbers to Remember

Your System Administrator can give you these numbers.

The Voice Mail system’s outside telephone number

The Voice Mail system’s extension number

Your mailbox number and security code

Mailbox Log-On Code (by default, it is #)

Remote Network Mailboxes

Remote Destination Mailboxes

Alias Network Mailboxes

FAX Delivery Mailboxes

NVM-DFx User’s Guide 5

Calling the Voice Mail System

Calling the Automated Attendant

To call the Automated Attendant from outside the company

1. Call the Voice Mail system’s outside telephone number. The Automated Attendant answers.

2. Follow the dialing instructions.

To return to the Automated Attendant after you call an extension through the Automated Attendant

and can’t get through (for example, when the extension is busy)

If you hear:

To leave a message, press 1. For other options, press 2

➱Press 2 to return to the Automated Attendant immediately.

➱Press 1, follow the recorded instructions. If you leave a message, you can press # when you

are done to return to a set of dialing instructions. The set you return to depends on how the

extension’s Next Call Routing Mailbox is programmed.

If you hear:

To leave a message, press 1. To wait for the extension to become available

or,

have the person paged, press 2

For other options, press 3

➱Press 3 to return to the Automated Attendant immediately.

➱Press 1 or 2 and follow the recorded instructions. If you leave a message, you can press #

when you are done to return to a set of dialing instructions. The set you return to depends on

how the extension’s Next Call Routing Mailbox is programmed.

If you hear one of the following:

■The greeting and a beep

■The message -

Start recording at the tone. When you are done, press the pound key or hang

followed by a beep

■The message -

At the tone, you can leave a message

followed by a beep

➱Press # to return to the Automated Attendant immediately.

➱Leave a message after the tone, then press # to return to the Automated Attendant.

If you you hear a greeting and no beep:

➱Follow the instructions in the greeting. If you decide to record a message, you can press #

when you are done to return to a set of dialing instructions. The set you return to depends on

how the extension’s Next Call Routing Mailbox is programmed.

To return to the Automated Attendant after exiting a mailbox

See

Exiting a Mailbox

To return to the Automated Attendant after you leave a “quick message”

See page 19.

6NVM-DFx User’s Guide

Calling Your Subscriber Mailbox

Calling your Subscriber Mailbox gives you access to the Voice Mail system’s Main Menu of features and your

messages. When you call, the Voice Mail system:

■Plays an Announcement Message and/or tutorial, but only the first time you call and only if these

options are enabled in system programming. The Announcement Message typically welcomes you

as a new user of the Voice Mail system. The tutorial lets you know how to record a Mailbox Name, a

Mailbox Greeting, and how to assign a Mailbox Security Code. If you choose not to use the tutorial,

you can later access these features by using the Mailbox Options Menu. You access this menu by

dialing OP after you call your mailbox. These features are described in detail in this User’s Guide.

■Plays the Broadcast Message (if recorded)

■Tells you how many messages you have

■Plays a “mini” Main Menu of features, then

Ready.

(Or just plays

Ready

if the mini menu is off.)

If your mailbox is almost full or full, the Voice Mail tells you to erase some messages.

When the Voice Mail plays a recorded message, press the code for the feature you want. You do not have to

wait for

Ready

. For the full Voice Main Menu, see page 7.

To call your mailbox

If your Message Lamp is flashing, you have messages in your mailbox.

1. From an extension:

➱Get the intercom dial tone and dial the Voice Mail extension. If your extension has a Message

Key, pressing it may access your mailbox (depending on the phone system).

2. From outside:

➱Dial the Voice Mail telephone number.

3. If you hear the company greeting, dial # (or other log-on code).

4. If a mailbox number is requested, dial your mailbox number.

5. If a security code is requested, dial the code or press * to return to the prompt

Please enter your

mailbox number.

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Synectix

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Toshiba

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Samsung

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VoxBox

VoxBox Voice Announcer Bedienungsanleitung

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Toshiba

Toshiba Stratagy DK Bedienungsanleitung

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