Nortel Enterprise Edge Prime Stücklistenhandbuch

P0908932 Issue 02

Enterprise Edge

Prime Telephone

User Card

Page 1 - Enterprise Edge Prime Telephone User Card

Your telephone has been programmed as a prime telephone for particular external lines

on your system. This means that any external call on those lines that is not answered, or

gets transferred, parked, or put on hold and is not picked up, or any call that for one

reason or another is not being handled, rings at your telephone. Your system can have

several prime telephones.

Your telephone rings differently for different types of calls. External

calls ring normally, internal calls give two short rings. Redirected

external calls ring as internal calls.

The indicator beside a button tells you the status of a call on a line,

line pool, answer, or intercom button.

lit The line is active on a call.

fast flash You have put a call on hold on that line.

medium flash There is an incoming call.

slow flash Somebody else has put a call on hold on that

line.

unlit The line is available.

When an unanswered call rings at your telephone, you may see one

of the following displays: The personat telephone223 forwarded a

call to you using Do Not Disturb.

The system transferred a call to you from

a telephone in Do Not Disturb mode.

Nobody answered this call, so the

system transferred it to you.

Carol held a call too long, so the system

transferred the call to you.

A call on line 001 was camped, parked,

or transferred, but no one has answered

it. Press CALLBACK

or the line button to connect to the call.

There is no telephone that can receive a

call on line 001, so the system

transferred it to you.

A call on line 007 was forwarded or

routed to Brenda, but was not answered.

The call coming in on line 007 was

routed to target line 121. Line 121 is busy

so the system transferred the call to you.

Understanding

rings and

indicators

Interpreting

display

messages DND from 223

DND transfer

DRT Line001

Held by Carol

Line001 callback

CALLBACK

Line001 to prime

Line007>Brenda

Line007 Line121

Using your prime telephone

Page 2 - Enterprise Edge Prime Telephone User Card

Handling calls

Sometimes calls come in faster than you can answer them. When

you have several calls ringing, use Call Queuing to answer the next

call.

1. Enter the Call Queuing feature code (ƒ°‚⁄).

If more than one call is waiting, priority is given to incoming external

calls over callback, camped, or transferred calls.

You can use Enterprise Edge’s Message feature to leave someone a

message to call you.

1. Enter the Message feature code (ƒ⁄).

2. Press ADD

. (This step is not necessary on a telephone with a one-

line display.)

3. Dial the internal number of the person you wantto send a message

to.

That person’s telephone displays Message for you.

When you want to transfer a call to someone:

1. Press TRANSFER .

2. Dial the number of the person you want to transfer the call to.

3. If you want to speak to the person first, wait for them to answer.

4. Press JOIN .

When a telephone is busy, or when transfer is denied, you can use

Camp-on to transfer a call.

1. Enter the Camp-on feature code (ƒ°¤).

2. Dial the internal number of the person you want to transfer the call

to.

The person is notified that they have a camped call waiting.

If a person is not at their desk, but it’s important that you get a call to

them, you can park the call and announce it using Page.

1. Enter the Call Park feature code (ƒ‡›). The display

shows the retrieval code.

2. Press PAGE.

3. Select the appropriate type of page.

4. Page the person and ask them to answer the call using the retrieval

code.

The person can retrieve the call from any Enterprise Edge telephone.

nswer

many calls

Leaving a

message for a

co-worker

Transferring

a call

Transferring a

call when a

telephone is

busy

Trans

erring a

call to a

co-worker who

is not at their

desk

Page 3 - Enterprise Edge Prime Telephone User Card

If your co-worker is on a call and a second important call comes in,

you can interrupt their current call.

1. Dial the number of your co-worker. The display reads

On another call.

2. Enter the Priority Call feature code (ƒﬂ·).

After a pause, your call goes through. Your co-worker can stop your

priority call from going through by using the Do Not Disturb feature

code. (Some prime telephones may not support this feature).

If you have an autodial button or an answer button with an indicator

programmed for someone’s telephone, you can monitor the status of

their telephone by watching the indicator next to their button. You can

also use Ring Again to tell you when a busy or unanswered

telephone becomes available.

1. Dial the number of the person you want to speak to. You will hear

either ringing, or a busy signal.

2. Press LATER. The display reads Ring Again ?.

3. Press YES.

When the person hangs up or next uses their telephone, your

telephone rings and the display asks if you want to call the person.

Press YES to call them.

When you are away from your desk, you can make sure calls get

answered by forwarding your calls to someone else.

1. Enter the Call Forward feature code (ƒ›).

2. Dial the number of the person who will be answering your calls.

Your calls now ring at that person’s telephone.

To cancel Call Forward:

1. Enter the Cancel Call Forward feature code (ƒ£›).

A more sophisticated way to provide alternate answering while you

are away is to invoke a Service Mode. Ask your system coordinator

for more information on Service Modes.

In addition to providing backup answering for external calls, you can

provide backup answering for people’s internal calls using Call

Forward. Individuals can forward all their calls to you. Your system

can also be programmed so that you answer all calls to telephones

that are busy or do not answer. See your system coordinator for

information on Call Forward Busy and Call Forward No Answer.

Interrupting a

co-worker’s

current call

Monitoring the

status of

someone’s

telephone

Making sure

calls are

answered

when you are

awayfromyour

desk

Providing

backup

answering for

internal calls

Page 4 - Enterprise Edge Prime Telephone User Card P0908932 Issue 02

You can program memory buttons for one-touch access to features

that you use often like Transfer, Message, and Ring Again.

1. Press ƒ•‹.

2. Press the button you want to program.

3. Press ƒand enter the feature code you want to program.

4. Label the button.

You can now use the feature by simply pressing the programmed

button. You cannot program line, intercom, answer, or Handsfree/

Mute buttons.

You can program memory buttons for one-touch access to numbers

that you call often.

1. Press ƒ•⁄ to program an external number or

ƒ•¤ to program an internal number.

2. Press the button you want to program.

3. For external numbers, if you want this autodial button to use a

particular line or line pool, select that line or line pool.

4. Dial the number you want to program.

5. For external numbers, press ˙or OK when finished.

6. Label the button.

You can now call the person by simply pressing the programmed

button. You cannot program line, intercom, answer, or Handsfree/

Mute buttons.

You can arrange the buttons on your telephone to suit your needs.

1. Press ƒ•°⁄.

2. Press the line button you want to move.

3. Press the button you want to move that line to.

4. Press Release. The buttons are exchanged.

5. Switch the button caps.

You cannot choose a button other than a line button as the button to

move in step 2. You cannot exchange a line button with an answer,

intercom or Handsfree/Mute button.

Programming

memory

buttons for

frequentlyused

features

Programming

memory

buttons for

frequently

called numbers

Moving line

buttons

Personalizing your telephone

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