Nortel T Series Bedienungsanleitung

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CICS WITH SYSTEM ANSWER

ADMINISTRATION GUIDE

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Table of Contents

Phone System Programming..................................................................................................... 3

Programming Overlay............................................................................................................ 3

Change the Name of a Set..................................................................................................... 4

Program/Make Changes to Call Forward No Answer or Busy ............................................... 4

Program System Speed Dials................................................................................................ 4

Program Keys on the Phones................................................................................................ 5

Common Feature Codes:....................................................................................................... 5

System Answer.......................................................................................................................... 6

Turn System Answer On/Off.................................................................................................. 6

Change to Day mode / Night Mode........................................................................................ 6

Record Greetings................................................................................................................... 6

Greeting Options.................................................................................................................... 7

The extension and mailbox numbers referenced in this guide are the most commonly

used configuration. It does not guarantee that your company will use the same extension and

mailbox numbers due to each systems customized configuration. If you are unsure of what

numbers were used in your configuration, please call or email the NATG service department.

** Important Note:

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Phone System Programming

Programming Overlay

T-Series

M-Series

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Change the Name of a Set

1. Press FEATURE ** 266344

2. Password: 23646, press OK

3. See Terminals and Sets: press SHOW (top right button)

4. Enter the extension number

5. Press SHOW

6. Press NEXT until you see the current name (NEXT=second key down on right hand

side)

7. Press CHANGE (see on display)

8. Spell out the new name, press # after each letter

9. Press NEXT

10.Press RLS to exit programming

Program/Make Changes to Call Forward No Answer or Busy

1. Press FEATURE ** 266344

2. Password: enter 23646 Press OK

3. See TERMINALS AND SETS: press SHOW

4. Enter the extension number

5. Press SHOW, then press NEXT, see CAPABILITIES, press SHOW

6. See Fwd no answer: press SHOW

7. See the extension number where calls are being forwarded (usually the voicemail ext. If

unknown press Feature 985 and display will show vmail ext)

8. Press CHG to enter a different extension OR

9. Press NEXT to see the number of rings and press CHANGE if you want to change the

number of rings

10.Press HEADING (top left button) then NEXT to make changes to call forward BUSY

11.Press SHOW then CHG and enter in vmail ext.

12.RLS to exit programming

Program System Speed Dials

1. Enter FEATURE ** 266344

2. Password: enter 23646, press OK

3. Press NEXT until you see SYS SPEED DIAL

4. Press SHOW

5. Enter a speed dial code : 001-255, press SHOW

6. Press CHNG on display and enter the phone number, then press OK

7. Press NEXT, then CHG until you see POOL

8. Enter 9

9. Press NEXT then press CHANGE to enter a NAME for the speed dial OR go to step 9 if

no name wanted; if entering a name, press NEXT then CHANGE, spell out name (

press # after each letter), then press NEXT

10.Then HEADING to enter another speed dial

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Program Keys on the Phones

A. For Outside

1. Press FEATURE *1

numbers

2. Press a key

3. Enter the phone number and press OK

B. For Internal

1. Press FEATURE *2

extensions:

2. Press a key

3. Enter the desired extension number

C. For Features

1. Press FEATURE *3

2. Press a key

3. Press Feature key the desired feature code

Common Feature Codes:

Feature:

Description:

Feature *0

Button Inquiry

Feature 4

Call Forward

Feature 984

Call Forward to Mailbox (Voicemail Required)

Feature 74

Call Park

Feature 82

Camp On

Feature 3

Conference Call

Feature 85

Do Not Disturb

Feature 5

Last Number Redial

Feature 980

Leave Message (Voicemail Required)

Feature 71

Link

Feature 630

Page – External & Internal

Feature 620

Page – External

Feature 610

Page – Internal

Feature 76

Pick up – Direct

Feature 75

Pick up – Group

Feature 989

Record Call (Voicemail Required)

Feature *6

Ring Type

Feature *80

Ring Volume

Feature 871

Ringing Service

Feature 0

Speed Dial

Feature 983

System Administration (Voicemail Required)

Feature 70

Transfer

Feature 986

Transfer to Mailbox (Voicemail Required)

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System Answer

Turn System Answer On/Off

1. Press FEATURE *831

2. Press CHANGE

3. Password: enter 23646

4. Press CHANGE again until it says ON or OFF

5. Press OK to confirm change then

6. Press the RLS key

Change to Day mode / Night Mode

1. Press FEATURE *832

2. Press CHANGE

3. Password; 23646

4. Press CHANGE to Choose:

a. Bus open (day mode)

b. Bus closed (night mode)

c. OFF

5. Press OK to confirm change

6. Press the RLS key

Record Greetings

1. Press FEATURE *833

2. Pswd: 23646

3. Auto attnd greetings: press SHOW

4. See ModeA: Press SHOW

5. Press REC

6. Hang up when done recording

Note

You Must turn system answer OFF under Feature *831

: And Feature *832 in

order to record the greeting, then turn it back ON after

the greeting has been

recorded.

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Greeting Options

GREETING A = Company Introduction Greeting

Introduces your company; the first thing callers hear when business is set to open or closed

Example

: “ Thank you for calling ABC company”

GREETING B = Closed Greeting

Plays after A when business closed is set to ON.

Example

: Our office is now closed. Regular hours are 8-5 Mon-Fri.

GREETING C = Options Menu

Plays after A when business open is set to ON.

Example

: Press 1 for sales, press 2 for admin, press 3 for accounting etc.

GREETING D = All operators are Busy Greeting

Usually you can turn this greeting OFF

GREETING E = Further Options Menu

Plays after A & C when business OPEN is set to ON; also plays after A & B when

business CLOSED is set to ON

Example

: I f you know the extension of the person you are calling enter it now.

GREETING F = Hold the Line Greeting

Plays after A, C & E to take care of those callers who do not make any selection

Example: hold the line and your call will be answered as soon as possible.

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