PowerFleet VAC4S Installationshandbuch

Enterprise VAC4 and VAC4S Hardware User’s Guide

085-00000700 Rev K

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EnterpriseVehicle

Management System (VMS)

Hardware User’s Guide

An operating and troubleshooting guide for the

VAC4, VAC4S, WAM, and other peripheral hardware

(some features require firmware from system release 08.05.00 or later)

123 Tice Blvd • Suite 101

Woodcliff Lake, NJ 07677

Phone 201.996.9000 • Facsimile 201.996.9144

www.powerfleet.com

085-00000700 Rev K

Enterprise VAC4 and VAC4S Hardware User’s Guide

085-00000700 Rev K

[email protected]

Page 3 of 100

About this Guide

This Guide provides detailed information on the proper use and maintenance of PowerFleet

Enterprise vehicle management system (VMS), including the 4th generation Vehicle Asset

Communicator® (VAC), other vehicle peripheral hardware, and the Wireless Asset Manager (WAM).

Safety

The PowerFleet VMS is not intended for use as a primary safety device. Installation must NOT

adversely affect any vehicle safety system or safety device. The installation, configuration and

operational procedures provided in this Guide are intended for use ONLY by personnel certified on

PowerFleet VMS installation. It is the user’s responsibility to ensure that the procedures in this Guide

are completed by certified personnel ONLY, using the proper tools and following the proper safety

protocols. The procedures and recommendations in this Guide do not supersede any Federal, State

or Local regulations.

Confidentiality Notice

information and may be reproduced for the user’s internal training purposes ONLY. This document

may not be reproduced in part, or shown, or in any way disclosed to any third party, without the

express written consent of PowerFleet, Inc.

Disclaimer

The information contained in this Guide is subject to change without notice and should not be

construed as a specification.

Disclaimer and Limitation of Liability

PowerFleet, Inc. assumes no responsibility for any damage or loss resulting from the use of its

products or services. PowerFleet assumes no responsibility for any loss or claims by third parties,

which may arise through using its products or services.

 
PowerFleet®VAC4 and VAC4S Hardware User’s Guide 
 
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CONTENTS 
INTRODUCTION....................................................................................................................................................... 8 
SECTION 1: SYSTEM OVERVIEW .............................................................................................................................. 9 
POWERFLEET ENTERPRISE SYSTEM DIAGRAM...........................................................................................................................................9 
VAC INTERFACE:LCD, KEYPAD,ID READER AND LEDS...........................................................................................................................10 
Status Indicators ......................................................................................................................................................................10 
MENU SCREENS................................................................................................................................................................................14 
DATA INPUT SCREENS........................................................................................................................................................................15 
MULTIPLE CHOICE SELECTION SCREENS.................................................................................................................................................16 
LOGIN METHODS (VARIOUS METHODS ARE BASED ON WHICH VERSION OF POWERFLEET IS PURCHASED) ............................................................17 
SECTION 2: CONFIGURING THE HARDWARE............................................................................................................18 
VAC CONFIGURATION .......................................................................................................................................................................18 
WI-FI CONFIGURATION ON THE VAC....................................................................................................................................................19 
Entering credentials on the VAC using the keypad ..................................................................................................................19 
Wirelessly receiving credentials from a nearby Wi-Fi-configured VAC ....................................................................................21 
Receiving credentials from a Wireless Asset Manager (WAM)................................................................................................22 
VAC SYNCHRONIZATION ....................................................................................................................................................................24 
Wirelessly, using Intelligent RF (IRF) ........................................................................................................................................24 
Wirelessly, using Wi-Fi .............................................................................................................................................................24 
IMPACT SENSOR CONFIGURATION........................................................................................................................................................24 
READING VAC “INFO”SCREENS ..........................................................................................................................................................26 
SECTION 3: STANDARD OPERATORS.......................................................................................................................28 
LOGGING INTO THE VAC (TO START THE VEHICLE) ...................................................................................................................................28 
Login Error Code Table [“Error (AXX)” plus below text when login is attempted] ...................................................................29 
READING VAC “ABOUT”SCREENS .......................................................................................................................................................30 
LOGGING OFF THE VAC.....................................................................................................................................................................31 
ANSWERING SAFETY CHECKLISTS..........................................................................................................................................................32 
Critical Shutdown.....................................................................................................................................................................34 
OPERATING THE VEHICLE....................................................................................................................................................................35 
Break Mode..............................................................................................................................................................................35 
Idle Timeout .............................................................................................................................................................................35 
Automatic Hibernate ...............................................................................................................................................................35 
Motion Safety Feature .............................................................................................................................................................36 
Event Shutdowns (Impact, safety non-compliance, etc.) .........................................................................................................36 
Memory Status.........................................................................................................................................................................36 
SECTION 4: MASTER OPERATORS (SUPERVISORS) ...................................................................................................37 
Adding Temporary Users..........................................................................................................................................................37 
Clearing Event Lockouts ...........................................................................................................................................................39 
Checklist Administration ..........................................................................................................................................................40 
Manual Vehicle Lock ................................................................................................................................................................41 
Manual Vehicle Unlock ............................................................................................................................................................41 
SECTION 5: MAINTENANCE OPERATORS ................................................................................................................42 
Installation and Configuration .................................................................................................................................................42 
VAC Timer Reset After Completed PM .....................................................................................................................................42 
Diagnostic Errors......................................................................................................................................................................43 
ID Optional (‘Soft’ Bypass) .......................................................................................................................................................44 
Read Operator Identification ...................................................................................................................................................45 
Replacing an Existing VAC........................................................................................................................................................46 
 

 
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Checking VAC Synchronization Status......................................................................................................................................47 
Reset VAC Synchronization ......................................................................................................................................................48 
Changing the VAC Facility ID....................................................................................................................................................49 
Forcing the VAC to Low Power Mode (Hibernate) ...................................................................................................................49 
Checking VAC Internal Backup Battery (not applicable for all VAC types)...............................................................................50 
Changing the VAC Data Transmission Settings........................................................................................................................51 
Checking and Changing the VAC Usage Totals ........................................................................................................................52 
Testing the BLU wire connection prior to VAC configuration...................................................................................................53 
Understand and Manually Set “Motion” for Electric Vehicles .................................................................................................54 
Understand and Manually Set “Idling” for Internal Combustion Vehicles ...............................................................................55 
Understand and Manually Set “Motion” for Internal Combustion Vehicles ............................................................................56 
Current VAC Configuration (“States” Screen) ..........................................................................................................................57 
Last VAC Configuration (“InsReport” Screen)...........................................................................................................................60 
Impact Sensor Troubleshooting ...............................................................................................................................................62 
Manually Enabling Impact Calibration ....................................................................................................................................63 
Check Vehicle Battery Voltage Monitoring ..............................................................................................................................63 
SECTION 6: WAM USE AND TROUBLESHOOTING ....................................................................................................64 
WAM Use .................................................................................................................................................................................64 
WAM LEDs Explained ...............................................................................................................................................................64 
WAM Troubleshooting.............................................................................................................................................................65 
 .................................................................................................................................................................................................65 
Multitech Modem LEDs Explained ...........................................................................................................................................65 
Cradlepoint Modem LEDs Explained ........................................................................................................................................66 
Modem Troubleshooting..........................................................................................................................................................66 
SECTION 7: VAC TROUBLESHOOTING .....................................................................................................................67 
Recommended maintenance tool list.......................................................................................................................................67 
VAC to Wired vehicle cable pinout and fuses...........................................................................................................................67 
VAC screen and LEDs do not illuminate ...................................................................................................................................67 
SECTION 8: SENSOR HUB ERRORS ..........................................................................................................................68 
Pinout Diagram........................................................................................................................................................................68 
Sensor Hub LED Indicators .......................................................................................................................................................68 
Troubleshooting.......................................................................................................................................................................68 
SECTION 9: SELF-DIAGNOSTIC ERROR CODES..........................................................................................................69 
SECTION 10: SYSTEM SUPPORT INFORMATION ......................................................................................................94 
TECHNICAL SPECIFICATIONS –VAC4S AND VAC4 ..................................................................................................................................94 
Electrical Specifications............................................................................................................................................................94 
Processor/Memory/Other Specifications.................................................................................................................................94 
Communication Specifications.................................................................................................................................................95 
User Interface Specifications....................................................................................................................................................95 
Mounting Specifications ..........................................................................................................................................................96 
Sensor Specifications................................................................................................................................................................96 
Regulatory and Product Certifications .....................................................................................................................................97 
CUSTOMER SUPPORT AND RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY AND PROCEDURES ............................................................99 
APPENDIX A(RMA REQUEST FORM)..................................................................................................................................................100 
APPENDIX B(HARD-BYPASS POWERFLEET®ACCESS CONTROL) ................................................................................................................101 
APPENDIX C(USING THE POWERFLEET WI-FI TEST TOOL)......................................................................................................................102 
 

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INTRODUCTION

This Guide provides the information needed to configure, use, and maintain the hardware included with PowerFleet’s

Enterprise Vehicle Management System (VMS):

VAC

Vehicle Asset Communicator

WAM *

Wireless Asset Manager

Related peripherals

* WAM not required for Wi-Fi deployments.

In addition to this guide, PowerFleet offers many other ways to learn the system including but not limited to:

•Live training webinars

•Interactive self-paced learning modules

•How-to videos

•Technician Certification programs (visit http://go.powerfleet.com/powerfleet-university)

Related Documents

This detailed Guide is a supplement to the following PowerFleet system documents:

Title

Description

PowerFleet Enterprise Getting Started Guide

General system instructions for the site coordinator.

PowerFleet Enterprise Installation Guide

Installation instructions for vehicle hardware.

(Cellular) Wireless Asset Manager Installation Guide

Installation instructions for the WAM.

I.D. Registration form

Associate each operator with assigned fob

Note: The VAC is an interactive mini-computer designed for installation on industrial vehicles. Since vehicle designs vary

widely, this Guide cannot provide precise instructions for each specific vehicle model. Instead, this Guide provides the

basic knowledge needed for a certified installer with a typical installation.

Note: The installation, configuration and operational procedures provided in this document are intended for use by

authorized, certified personnel only. It is the responsibility of the supervisor to ensure that the procedures in this

publication are only completed by trained/certified personnel, using the proper equipment and following the proper

safety protocols.

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SECTION 1: SYSTEM OVERVIEW

PowerFleet Enterprise System Diagram

Placement of a VAC on a vehicle

•VAC must be mounted on the

vehicle where it can be

accessed by the operator

without interfering with any

vehicle operation.

•VAC interfaces with the

vehicle for power, ignition/

access control, and usage

monitoring using an 18-foot

cable harness.

•VAC interfaces with operators

through Access ID readers,

LEDs, a keypad, and a backlit

LCD display.

•VAC communicates

automatically with remotely

hosted software via a WAM

or Access Point, but operates

seamlessly, even when not in

coverage range.

Hotspot

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VAC Interface: LCD, Keypad, ID Reader and LEDs

The VAC incorporates a 20-key keypad that is easy to read and operate. The graphical LCD screen remains backlit for

15 seconds after any key is pressed on the keypad. The VAC integrates an electronic identification reader for vehicle

access control. Operators use individual access identification “keys” to the vehicle. (i.e., iButton fobs, prox cards, etc.).

Vehicle keys may still be required, depending on wiring and can be safely left in the vehicle.

Keypad

LEDs

•Access

•Numbers for PIN entry and

menu selection

•Message

•Letters for configuration

inputs

•Checklist

•ARROW keys for scrolling

LCD screen

•ENTER and ESC key - menu

navigation

•Status Header

•Function key

•Alerts/ Icons

•Shortcut keys

•Text

•VAC menu screens

displays: menu

options

Access ID Reader

•Touch ID to log on or log off and assign a Temporary User

Status Indicators

When the VAC is powered, the VAC has three integrated LEDs for operator and supervisor status indication.

LED

Message

LED State

Indication

Access

Off

No one logged in and the vehicle is in Registered ID or Any ID mode

(operators must log in to operate the vehicle).

Blinking

Green

No one logged in and the vehicle is in ID Optional mode

(Anyone can use the vehicle without logging in).

Solid

Green

An operator is logged in

(The vehicle should NOT be left unattended in this state).

Blinking

Green/Orange

The vehicle is locked or about to be locked for certain operator levels

(This occurs due to a vehicle impact or other event).

Message

Off

There are no incomplete tasks, no unread text messages, and no active errors.

Blinking Red

The vehicle has an unread message, task or an active diagnostic error.

Checklist

Off

No one logged in and/or the vehicle is compliant for all configured checklists.

Blinking

Yellow

There is a checklist that needs to be completed.

Note: When the Access, Message, and Checklist LEDs blink in sequence, the VAC is in ‘programming’ mode and cannot

be used by operators. Call PowerFleet’s Support if this condition persists for more than twenty-five minutes.

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The VAC screen displays the current time, text, status icons (top row) and menu options.

Some icons are described as follows:

Icon

Meaning

Indication

Reception Bars

Reception bars provide an indication of signal strength the VAC is currently

experiencing for the wireless communication method which is affected by the

proximity to nearby WAMs or AP’s.

(X without bars = no coverage, 1 bar = weakest, 3 bars = strongest)

IRF Communication

IRF communication icon indicates that the VAC is ready to use or is using

Intelligent RF (IRF) to communicate with the system. If inverted, the VAC has data

to send to a WAM but is unable to do so using IRF. IRF is a proprietary 868/915

MHz technology. Refer to reception bars to determine communication strength.

Wi-Fi

Communication

Wi-Fi communication icon indicates that the VAC is ready to use or is using Wi-Fi

to communicate with the server. If inverted, the VAC has data to send to the

server but is unable to do so using Wi-Fi. Refer to the reception bars to determine

the strength of the communication.

GPS Triangulation

GPS triangulation icon indicates that the VAC has triangulated its location with

GPS satellites. Direction is found through this navigational aid.

OEM CAN

Communication

OEM CAN communication icon indicates that the VAC is configured to

communicate with a CAN equipped vehicle. If only the arrow pointed to the right

is visible, the VAC has not recently received data from the CAN (such as when

the key is off). If only the arrow pointed to the left is visible,

communication with the CAN is failing.

Time Clock

The time clock (bracketed) indicates the current local time (24-hour clock format).

The time is replaced by a countdown when a safety checklist has to be

completed. If the time is blank [--:--], the VAC does not yet know the local time

zone such as when it is first installed and yet to communicate to the system.

Logged-in Operator

Authorization Level

Logged-in operator authorization level indicators are inverted icons (black on

white) when the operator is not recognized in the system software (i.e. new

IDs in “Any ID” mode)

Operator - 1 box

STANDARD

The Standard operator logged in.

Operator - 2 Boxes

MASTER

The Master operator logged in.

Operator - 3 Boxes

MAINTENANCE

The Maintenance operator logged in.

Operator - 4 Boxes

ADMINISTRATION

The Administrator logged in (IDSY personnel only).

Operator - IT

An IT operator logged in.

Diagnostic

Error

The Diagnostic Error icon is accompanied by a flashing red LED on top of the VAC.

At least one REFERENCE or FUNCTIONAL diagnostic error (i.e. Impact sensor

error) is active on the vehicle. However, these errors Do Not lock the vehicle or

prevent operator use of the VAC.

Diagnostic

Error

(Lockout)

The Diagnostic Error icon is accompanied by a flashing red LED on top of the VAC.

The vehicle is Locked Out for all operators except Maintenance users. At least one

SAFETY/ SHUTDOWN diagnostic error (i.e. Vehicle not correctly configured for

motion) is active on the vehicle and there is a driver safety risk.

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The VAC indicates different vehicle and VMS system conditions in the main screen using text as well as iconography

(some with animation). Common icons include the following:

Icon

Meaning

Indication

Battery

The Hourglass icon:

New battery request is being processed.

Break

The vehicle is in Break mode.

This feature is used to keep the vehicle from being borrowed during short

breaks. The break time is typically 15 minutes. The one operator sets the

vehicle in Break mode and only a Master operator or a Maintenance operator

can log in until the Break time expires.

Checklist

The Checklist icon is accompanied by a blinking yellow indicator LED. The

checklist icon is also sometimes accompanied by a grace period timer

indicating how long (in minutes) before a non-compliance event is created.

The same countdown will also appear in the Status Header. The vehicle has an

active checklist that requires a Standard operator to complete.

Diagnostics

The blinking Diagnostic icon is accompanied by a blinking red LED.

The vehicle has active Diagnostic errors. A Maintenance operator must correct

and clear the error, or, in some cases, the error will clear itself.

See section 7, VAC Troubleshooting, for more details on diagnostic errors.

GPS

When the GPS icon is displayed, the vehicle cannot determine location using

the GPS sensor.

Make sure the GPS sensor is connected and configured properly and that the

GPS receiver has a clear line of site to a satellite symbol.

Impact

The Impact icon is accompanied by a blinking yellow indicator LED.

The vehicle has an active impact event. When displayed on its own, the impact

event did not result in a lockout and standard operator feedback is required by

completing a checklist.

Lockout

The Lockout icon is accompanied by an alternating, blinking Green/ Orange

LEDs.

The vehicle is locked and can only be logged into using Master or Maintenance

operator credentials.

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Common icons include the following:

Icon

Meaning

Indication

Low

Battery

The Low Battery icon:

The vehicle battery is low and requires a charge.

Low Oil Pressure

High Engine

Temperature

The Engine icon:

The oil pressure or engine temperature inputs (VIMs 10 and 11) are outside the

normal range. Check the engine for low oil or coolant.

Maintenance

The Maintenance icon is accompanied by an alternating, blinking Green/

Orange LEDs.

The vehicle is locked and can only be logged into using a Maintenance operator

credentials.

Master

The Master icon is accompanied by a blinking yellow LED.

The vehicle has an active checklist that requires a Master or Maintenance

operator to complete.

New

Message

The New Message icon is accompanied by a blinking red LED.

A new message was received for the vehicle and/or operator. Once the

message is read, the icon disappears.

Shield

The blinking Shield icon:

The vehicle is in Emergency Access mode, indicating that any operator can

access and operate the vehicle without logging in through the VAC.

Speeding

The Speeding icon:

The operator was driving over the configured speed limit. The icon will

disappear once the vehicle decelerates to an acceptable speed level.

Zone

The Zone icon:

The operator has driven the vehicle inside a restricted area. Drive the vehicle

out of the restricted area to clear the icon.

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