v2.0
Updated 17/12/2022
D. TROUBLESHOOTING
D1. Restart
Restart Software and Connect your Simutec SDU
Fully close down SimHub software, disconnect Simutec SDU device,
relaunch SimHub software, connect Simutec SDU device.
D2. Blank Dash Display
Dashboard Selection
If the installation has been a success, your SDU device will be
“Connected”. If your device is “Partially Connected”without an active
display. You may need to re-install the USBD480 Display Drivers (available
to download here)
D3. Screen Flickering
Configure Optimum Frame Rate Limit
Our SDU device is designed to run at 10-60FPS depending on PC
capabilities. Limiting factors can be due to CPU processing power,
number of USB devices connected and USB prioritisation.
Evidence of screen flicker indicates that your device needs to receive data
with a lower frame rate limit.
Easily adjust the frame rate limit by changing the [Display refresh rate
limit (FPS)] –we recommend 20FPS.
D4. LEDs not Illuminating
LED Profile Selection
Ensure that the RGB LED profile is selected. From the LED profile tab on
the Device.
To ensure that any conflicting Port is not interfering with the device,
disable all Arduino. From the LEFT MENU select [Arduino] > From the TOP
MENU select [My Hardware] –Disable Arduino.
D5. Device not Connected
COMM Port Selection / USB 2.0 / USB 3.0 / Powered
Hub
•Ensure your COMM ports are not overloaded with outdated devices.
•If you are connected via USB 3.0 try unplugging (PC side) and
reconnecting, this can sometimes refresh the COMM port.
•If you are using a non powered / non active USB 2.0 cable longer than
2m in length it is required to use a Powered Hub.
